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    Reflection

    5.0 (1 review)

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    6 years ago

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    Alan David Custom

    Alan David Custom

    (161 reviews)

    $$

    Midtown East

    I had another great experience getting a custom double-breasted suit made here. I've worked with…read morethem before and I'm always impressed by the quality. The craftsmanship really stands out the stitching, the fit, and the overall finish are excellent. You can tell it's truly custom made. Gioia helped me this time and she is so lovely. She was very attentive and really took the time to understand what I was looking for. She made the whole process easy and enjoyable. Neal handled the measurements and was extremely thorough. I mentioned that I'm actively losing weight, and he made sure to take that into account so the suit would still fit well as my body changes. That level of care really stood out to me. Alan was also incredibly generous. I was able to use a store credit he had provided, and it was clear that he genuinely cares about his customers and wants to make sure everything goes well. That kind of service is rare these days. The Madison Avenue showroom is beautiful and the whole team makes you feel very welcome. I've had a really positive experience every time I've come here. If you're looking for a custom suit, jacket, or dress coat, this is definitely a place worth checking out.

    *updated stars after communication from owner*…read more I think the quality at Alan David is very good--my previous suit from them is excellent and gets frequent compliments. That's why I returned in May 2025 to order a sportcoat. Unfortunately, the customer service this time fell short of my expectations. By late August, I realized I hadn't heard anything about the order and called for an update. I was told the fabric had been out of stock and later delayed due to the factory's vacation schedule, which seemed reasonable enough. In September, they contacted me for a fitting, but the appointment date inadvertently fell on a holiday when the store was closed. I rescheduled for October. At that visit, I was told the jacket would be ready in a few weeks, but again, no one reached out. In December--more than six months after ordering--I called once more and received a text saying they'd follow up with an estimated date. When I expressed frustration about the lengthy delay, they acknowledged that the initial order had been submitted late, which contradicted earlier explanations. To their credit, they took responsibility and offered a generous store credit, which was appreciated but not expected. The reason for my three-star rating isn't the final product, which was fine, but the lack of proactive communication. I had to repeatedly contact them just to understand what was happening with an order that had been paid for months earlier. Even my salesperson at Macy's is more proactive--and I don't spend thousands of dollars at a time there. My husband has had consistently positive experiences at Alan David, so I do believe my situation was an outlier and wouldn't discourage others from trying them. They ultimately handled the service recovery well; I only wish the issue had been acknowledged and addressed earlier. My hope is simply that their follow-up and order tracking become more reliable moving forward because otherwise, you might be left with the feeling that once you've paid, nobody really cares.

    Esquire Menswear - CANALI 1934

    Esquire Menswear

    (23 reviews)

    $$$

    Astoria

    I want to send a very special thank you to the staff at Esquire. I went in there Monday upon…read morelearning a friend ot mine for 30 years had lost his mom. the level of care I received was 1000% I highly recommend anyone for any occasion use Esquire. I'll be back there soon for a happy occasion shopping for my 60th birthday thank you all so very much

    I've been shopping at Esquire for 10 years…read more My primary reason for shopping at Esquire is not only the high quality of products they offer but mainly because of their outstanding service. From the minute I walk in they always make me feel welcome even though I'm probably one of their most pickiest customers. They quickly offer you a beverage and a nice cup of espresso. I usually deal with David or Abigail when I go as they remember my style and know exactly what to show me. Throughout the entire process they are very attentive to your needs and provide honest feedback. It's a very effortless and pleasant process to put an outfit together there as they pull out everything for you. You don't really need to lift a finger. If for any reason the clothes you're trying on don't fit the best then no problem they offer free Taylor services which are done on premise. I've shopped there for outfits for many different occasions from causal to semi formal and for even my wedding. Many of my friends have gone their for their own groom suits and for their groomsmen suits. If you go there make sure you ask for David or Abigail for the best experience.

    Reflection - clothingrental - Updated May 2026

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