STAY AWAY FROM THIS SH*T-SHOW
Let me start off by saying that I have been to another Margarita's Cafe location multiple times and totally loved the food. So when I found this location near a Marina, I was happy to take my family there.
We came here today (Sunday) and were seated within 5 minutes despite it being very crowded. Let me just say that this was the first red flag. NO social distancing!! I'm not sure why a restaurant has 100% capacity and only a distance of between 3-4 feet between each table, but either way it is DANGEROUS to be in such a packed place when most of us take off our masks to eat. I felt extremely unsafe and uncomfortable while eating!
Now on to the WORST experience I have had at a restaurant in my life (and I am a NYC resident, so that should tell you how bad it was.)
The waitress we were assigned (she wears a nose ring) took around 20 minutes to come and ask us what we were drinking. Both of my parents and I asked for non-alcoholic piña coladas VERBALLY. She didn't even take our order of food even though we were ready and instead came back 20 more minutes later with 3 ALCOHOLIC piña coladas! My parents unknowingly drank them then realized they had liquor, and luckily I had only stuck my straw in. I AM A MINOR, so to have been served an alcoholic drink (withour ever being ID-ed) is straight up illegal! This is a violation waiting to occur! AND IT GETS WORSE!
We call the waitress over and tell her that they are alcoholic and she immediately gives us an attitude, "but you said alcoholic?" when all three of us had explicitly asked for non-alcoholic! She begrudgingly took them out of the table and replaced them saying that she was "sorry" for her mistake.
BUT WAIT....it gets WORSE!
After we receive our drinks, we stay waiting for TWO HOURS for our food! (I understand we were meant to wait due to the circumstances, but 2 hours for a few tacos and a toe-nail sized steak?) We waited so long that even one of the ladies cleaning the tables came by and asked where our food was, and said that she would check for us (bless her!). We also asked our waitress and she just said that the kitchen was slow. Apparently there were only 2 cooks on a busy, hot sunday! How can you guys justify overworking two poor cooks in a huge restaurant! Where are the other cooks? Irresponsible!
So 20 decades later, we finally receive our food and it's mediocre at best. My steak was tough, and not to mention cold! My parents tacos were mediocre too, so our food was definitely not worth the wait and we were very unhappy.
While I am finishing my food, the waitress comes by and gives us a tres leches "on the house," because she felt ashamed at her mistake and making us wait. We felt a little better after that. 10 minutes later we finish the tres leches and ask for the check.
THE WORST PART: ABSOLUTE SCAM!
The waitress listed the piña coladas as "3 for $29" on the receipt. We were pretty shocked because they should be around $5 each. So when we call her over and ask her why is it so much for three, she says that she added the other 3 alcoholic piña coladas that were HER MISTAKE!
So not only did she fake being sorry for her mistake by giving us a free cake, but she also charged us for her errors by BLATANTLY LYING about just 3 non-alcoholic piña coladas being $29, hoping we wouldn't see it on the receipt.
This is extremely disrespectful, disgusting, and straight up money hungry on her part. Does Margarita's Cafe not have a manager that teaches their waitresses basic manners? Absolutely disgusting you guys should be ashamed as an establishment.
We were pretty upset when she said she added 6 instead of 3 drinks so my mom just told her that she was charging us for her mistake. We didn't want to cause a scene so we just left with $15 stolen.
Moral of the story DON'T COME! This is an UNSAFE, OVER-PRICED, DISRESPECTFUL, and overall DISGUSTING establishment to eat. Do yourself a favor and take your family to the local taco food cart and eat at home, this is just a breeding ground for disease to spread and for opportunistic waitresses to steal your money.
I am so disgusted after this experience that I will not be returning to any Margarita's Cafe location.
I will be buying takeout from my far cheaper and delicious local food cart and safely eating at home. read more