Ugh. where to start...We replaced a wooden bannister with wrought iron. The end product is nice, but attention to detail, not entirely there. Example-The feet aren't flush to the floor which is kind of a biggie. My BIG issue is that the date given for the install was a full month behind schedule. Living without a bannister with a small child and pets? Really? they postponed sooo many times, said he ordered all the parts and then didn't. After the fabrication was supposed to have already been completed he was still asking me what design I wanted. I had to surprise him at their actual shop to say, wth?! They did put in a temporary bannister after my 20 incessant voicemails and calls to the office. We pushed back a vacation because they were installing on the day we were supposed to depart and then they just ended up cancelling at the last minute. It was awful and one of the most stressful situations. I could go on and on, but to wrap it all up, they also ruined a screen door, I have burn marks on our new wood floors, ruined cushions to the outdoor furniture, destroyed a welcome mat (not a big deal, but dang). I called and spoke with a girl at the office about all the stuff they ruined and she just blew me off. I was just asked for a referral and I was sorry to have to tell my friend, nope, not these guys! read more