A Mix of Ups and Downs - Good Food, but Service Lacked Consistency
My lady and I decided to start our morning with a visit to this eatery, and while the culinary experience was delightful, we couldn't ignore the challenges we faced.
Firstly, the parking situation was a nightmare, especially considering the pouring rain. Maneuvering through the lot was a hassle, and it set a bit of a frustrating tone for the beginning of our visit.
Upon entering, we checked in and headed to the waiting section. Unfortunately, our desired spot had luggage on it, making it impossible to sit comfortably. Thankfully, we were eventually seated, and from that point on, things seemed promising. The staff provided excellent coffee refills and offered helpful recommendations, patiently explaining the menu items.
We opted for the lengua omelet and chilaquiles, both of which were outstanding. The chicaron quesadillas were also a hit, showcasing the kitchen's skill in crafting flavorful dishes. The food was undeniably great, deserving of a 5/5 rating.
However, our positive experience took a downturn after we declined dessert and pastries. It was like a switch flipped. Our server, who was initially friendly and attentive, seemed to lose interest. Our plates were cleared, and we patiently waited for over 20 minutes for a coffee refill. Despite our server walking by and making eye contact, there was no effort to check in with us.
The experience became overly apparent that, once they had upsold us as much as possible, we were no longer considered a priority. It was disappointing to witness the shift in attention and service.
Should you choose to eat here, expect great service initially, but once they figure out they've gotten you to purchase as much as possible, you're of no worry. So, beware. This shift in attitude towards the end of our meal left a bitter taste and has certainly impacted our perception of the establishment and its staff. Unfortunately, the lack of acknowledgment and the evident disregard for our satisfaction led us to make the unprecedented decision to forego leaving a tip. read more