This is the worse drugstore ever. The manager, Ricky, is rude, unprofessional and mouthy. He has…read morea terrible customer service approach and has been insulting. The pharmacy itself does not keep medications in stock. I remember the day when cvs was a good drug store. Now, I wouldn't be sure if they went out of business. In either case, I'll be looking for another drug store.

Customer service is terrible!!!! The online system is abysmal & I called local store (91/Kent Rd)…read moreto get clarification. Was forced to leave message for a call back. The young man that did call back was not informed, he put me on hold 3-4 times to go ask someone else & not surprisingly he was not able to resolve questions! Every time I go into the store that pharmacy is grossly understaffed. But filling the space with bodies is NOT the answer, they need people who are informed, know the crazy CVS system & can actually answer questions. If you want hassle free prescription refills go someplace else.

Slowest pharmacy pickup I think I've ever experienced. The woman at the window was East Indian or…read moresomething similar, and I just couldn't understand her heavy accent. Worse, she and another worker dithered in conversation with each other before she finally told me they had no money in the drawer to give me change--at 9:30, half hour after opening. She said it would be a minute before the man arrived with the money, then admitted more likely 5 minutes. After losing my temper and telling her it was ridiculous, I dug in my purse for exact change. She kept pushing around my coins in her hand until it became apparent that she couldn't count US coins. I will only return if no other store has my drug except them.

CVS has put their Greed above good management. Always looks like pharmacists are constantly…read moreoverworked, multitasking and shortstaffed while exercising extreme precision in prescription filling & tending to endless irate customers, phone ringing. Need a customer service only person at desk & let Dr and pharmacy staff actually do their job. We customers suffer but CVS does not care about employees or customers as long as they can bill insurance

My favorite Walgreens! The staff is always so kind. Store is clean and well stocked. I'm not a…read morefull fledged couponer but do stock up on some of their sales. The cashiers are always polite about my stack of coupons. A lot of other stores I get an eye roll and a sigh. Not at this location.

Needed a gait belt for my elderly mother. They did not know what it was and did not carry it, even…read morethough they do carry wine and champagne... Not much of a pharmacy in my book.

I just have to tell you that your pharmacy employee, Ember Persephone, is absolutely amazing!! I…read moretested positive for Covid while visiting a friend in the area, and needed a prescription of Paxlovid delivered to me. I called the pharmacy and spoke to Ember, and she was helping me figure out the best way to do that. I had been trying for hours to get Door Dash to deliver, and wasn't successful. Without my asking her, Ember volunteered to DELIVER the prescription to my front door on her way home from work on Christmas Eve!!! She got permission form the store manager, and not only delivered the life-saving medication, (I'm immunocompromised,) but also coordinated the delivery of a few other groceries I needed to get me through the holiday with Covid. I literally cried with gratitude. Ember is the perfect picture of the ideal employee- and not just employee, but human being. She has the kind of loving and generous spirit that renews faith in the human race. I cannot express the depth of my gratitude. I thought you should know the kind of angel you have working for you!! With deepest gratitude, Kathleen

Worst store in the US. Bad attitudes, poor service. Even other CVS stores complain about them!!!!!!read more

Worst pharmacy! Rude staff and horrible customer service! If you want to be talked down to and be…read moreignored then this is your place! Beware.

I will not be able to speak much about my experiences with Walgreens, as I only use them for…read morepharmacy pick up. But I have to say that the pick up for monthly or other prescription is really easy and makes it convenient. I never have to wait in line or at the window. You receive a text when the prescription is ready, pick it up and that's it.

Have tried to pick up prescriptions after work hours (6pm) after being left message open til 9pm…read more They aren't open! Went today at 10am NOT OPEN CANT GET PRESCRIPTIONS FILLED IN ANY TIMELY MANNER ANYMORE (2-4days) Always excuses Find another pharmacy Been here for 10 years and I'm done Life depends on it!

We were visiting from out of town. Giant Eagle was the closest available. The store was well lit,…read moreclean and organized well.

The store itself is pretty solid. But the parking lot is drastically under lit. It's so dark…read morethere at night I have started shopping elsewhere after 5:00. seems like an easy fix- yet it's been that way for months

Regular Pharmacists? LOVELY Monday Jan. 12, 2026: fill in…read morepharmacist -I have used Highland Square Akron Pharmacy for 20 years never had a problem NEVER this week (a temporary pharmacist on duty) the way I was treated was horrendous, I actually cried when I got off of the phone, I have never had anything like this happen before, the disrespect, I was a wreck the entire day. There was 1 staff member that was not a regular also and both women were just awful to me. My doctor was forced to call the pharmacist 2 times to get my prescription set and admittedly my doctor was upset because she knows me and I was upset. how it ended? the TEMPORARY Pharmacist told my husband who went to pick it up that she "didn't like the way my doctor talked to her", so she refused to fill my prescription. AND I NEEDED IT. I found a local pharmacy open til' 8:00pm, my doctor made a 3rd phone call for me to the new pharmacy and thankfully I got my medication there at 7:55pm. AGAIN - my doctor referred to the pharmacist as 'a floater' not knowing I already knew she was not a usual staff member, but regardless, my dr. was rude to her so I had to go w/o my medication? My calm, cool, collected, extremely kind husband called me from the parking lot after the final attempt and he told me he raised his voice and yelled at the pharmacist, told her she was unprofessional and causing his wife undue stress, among other things. I was beyond stressed because he never raises his voice, he is the most calm person I know - and he hit his limit with this TEMPORARY pharmacist. In the wee hours I got the app for the pharmacy I ended up getting the meds from and I electronically transferred all of my prescriptions to that place, I can't fathom having to go through anything even close to what I went through yesterday. We are going to be writing up a formal complaint and making phone calls but I need to calm down first, but this review I can do, so there it is.

Don't rely on this pharmacy for maintenance medications. The pharmacy closes frequently and…read moreunpredictably and the customer service is the worst I've seen. Don't bother calling them with any concerns either, they'll just let you sit on hold for 2 hours and hope you'll hang up.