I have always had a great experience in this store. The employees are always friendly, helpful, and…read moreknowledgeable and the store is always clean. I have had to return things on multiple occasions (gifts I already had, online orders that came damaged, etc.) and have never had an issue doing so. They have frequent sales and discounts and the clothing and accessories are very well made, especially taking the price point into consideration. I rarely shop anywhere else.

The two girls working at the time I was there were incredibly rude. I was not aware of the details…read moreof a certain credit card policy, so rather than nicely explain to me what the policy was, the one girl (who had an attitude since I walked in the door) told me I can't do that in an extremely rude and accusatory tone. I heard them scoff as I left the store. There were a million ways the situation could've been handled better, but if that's the way you want to treat your customers, that's your problem.

We like North Face clothes. My husband actually has a North Face jacket from back in the 90's. It…read morestill looks new and still relevant and in style. This particular store I visited for the first time. They do have lots of clothes. They have sales on their t-shirts, I particularly liked the outdoor styles they have. It would be a nice store to visit if you are looking for Columbia coats, jackets, rain gear, hoodies and t-shirts. I couldn't find a good selection of active wear leggings, pants, hikers etc. My husband couldn't find what he wanted either. So if you are visiting the outlets give it a shot. I do believe in keeping the stores open for business. I will definitely visit again in Spring and see what they have to offer at that time. It could be that we are late on the season and they are making room for the next season.

Great deals on hoodies and long sleeved shirts! The store is always stocked and has friendly…read moreassociates.

I went into Famous Footwear in Stow on Thursday, January 13th and tried on boots. The cashier was…read morevery helpful and put the boots on hold for me to pay and pick up on Friday. When I went in to purchase the boots on Friday, a different young lady checked me out. She too was polite and helpful. When I got home and tried on the boots to show my husband, I wasn't sure if they fit right or not. (You see I have severe Rheumatoid Arthritis in my feet. If a shoe/boot doesn't fit right, it's not good.) So I headed back to Famous Footwear about 2 hours later. I took the boots I had purchased with me so I could compare. When I entered the store, the cashier who had JUST checked me out as well as the one who helped me on Thursday night asked what I was doing. I shared that I wasn't sure if I bought the correct size and needed to compare with a different size boot. They said that they had to keep my purchased boots at the register- store policy. I said I needed them to compare sizes and my receipt was with the boots. THE CASHIER (associate #300423) THAT HAD CHECKED ME OUT JUST TWO HOURS EARLIER, TOOK MY PURCHASED BOOTS FROM ME. YES TOOK THEM RIGHT OUT OF MY HANDS! I was so taken back! I went on to try on the new size boots and walk around the store. Anyone who tries on shoes knows you need to know how two different sizes feel. So after trying to GUESS if I needed a different size by how the new ones felt, I finally went up to the desk where MY BOOTS (I had already paid for them) were and took one to compare with. After 5 minutes of walking around with two sizes on, I decided the ones I bought were probably the right ones. I then went and got my other boot. I walked around with them on and decided I would not be exchanging the boots for a new size. I then took my boots and my receipt and left. Let me clarify a few things, it was MY CHOICE to leave my boots at the register. Since only one other customer came in during the entire time, I would have thought those young ladies had plenty of time to help me, not make purchasing a new pair of boots of very negative experience. Money is tight these days folks, spend it at a business that is both helpful and deserving!!!

Went here yesterday to do some returns and look for homecoming shoes and the staff was so friendly…read moreand helpful! I should have noted the name of the person who waited on my daughter and I (Sharon?) but both employees were great.

Absolutely the worst customer service I've ever experienced at this store. The sales ladies,…read morehorrible. They were Confrontational and unfriendly. I walked away for a minute because they were so ridiculous. When I went back towards the checkout, a nice gentleman asked if I needed assistance and I said yes I'd like to check out and he helped me with a friendly smile and kind attitude. Manager in the store Needs to be fired as she has no idea how to deal with the public. The man that helped me, I think one of the only men that works in the store. There was extremely helpful and had a lot of good customer relations ability. The storm was so awful. I will not be going back to it.

Nice store. Clothing, shoes, and accessories for the family are often at discounted prices…read more Columbia is good quality items for the outdoors, and for every day wear. Check out this store when shopping. We purchased snow goggles. The were 25% off.

Great selection of clothes and the service was fantastic. I definitely will be returningread more

Some employees did what they could to at least partially right the situation. However, I would…read moresuggest EXTREME CAUTION to anyone considering purchasing a suit here. Specifically, my advice would be: A) Be sure your exact measurements are taken if ordering a custom-suit and that they don't just 'measure' you in comparison with existing jacket and pant fits. B) Be aware of and educated about suit-fit problems for when you try on and do not accept any suit that does not properly fit you! C) I'd recommend working with only the older gentleman who works here and seems to know what he's about. He helped us get our issue fixed and I have an inkling our problems wouldn't have happened in the first place had we left the store that first day and come back when he was there. Too bad he probably can't be there all the time. We had a good experience renting a tux here in the past, so when it was time to look for something for our wedding went to this store thinking we'd have a similarly positive experience. We decided to purchase a suit as something special for our wedding and for professional and dress events in the future. The sales rep suggested a custom suit where an off-the-rack would be 'free'. He spent a lot of time with my fella looking at the off-the-rack suits and picking out one that was eligible that he liked and had him trying on all sorts of options. He also was supposed to have taken measurements for the custom-suit, something I am not sure ever occurred (or at least not in the detail needed). The custom suit and off-the-rack suit came in weeks later and we went to try on. We realized the 'custom' jacket was made with comically wide shoulders that raised the entire jacket up and away when arms were slightly raised and which dimpled off to the sides. (Have you seen that suit jacket David Byrne wears in Stop Making Sense? Think a much-reduced version of it but in that vein.) I immediately told them I thought the jacket looked very wrong and the staff there questioned me, saying "all suits are like this" and "you'll never find a suit where you can perfectly raise your arms." When I did not relent, they told us when their tailor would be in and could look at the fit for a second opinion. We left, and panic about this large purchase began to set in. Research about jacket construction and fit issues indicated to me that the shoulders had been made too wide and the armholes placed too low - a common issue in off-the-rack suits but which should NOT be present in a custom-fitted jacket. The tailor took one look at the jacket and agreed that it did not fit. We again, refused to take the suit as-is but were told they would contact us about options. Later that week we got a call to come into the store again for measurements. Turns out, the original person who measured (who appeared to be supervised during this process by another manager) had not documented all the necessary measurements but had instead noted which off-the-rack jackets and pants fit ok and then used those specifications for the custom suit order. This still boggles my mind. However, trip #4 measurements were taken again and a new jacket ordered. Trip #5 and 6 came weeks later when the 'fixed' jacket arrived and pant hems could be done. This time the fit was better and, mostly so I could stop having stress dreams about it, we accepted the order along with the off-the-rack suit which suffers from the same shoulder + arm fit problems and was not made according to the back flap specifications we requested. We also found out during this time that the 'coupons' (2 for $25) we expected to possibly use for his shoes or shirt or a tie would not be be sent to us until the order they messed up was finalized.Just beware and do your research on fit problems before placing an order for or accepting a suit order here.

I love this Banana Republic Factory location. There's tons of parking, the fitting room people are…read morealways nice (compared to the checkout cashiers they could work on being a little friendlier. This Particular location carries many many different options for merchandise and sizing I would recommend this place.

Completely rude staff. I will never go back to this location. The staff was combative and…read moreunhelpful. Don't waste your money here.

I love this Old Navy location. Not only do they have a great selection on clothing, but there is…read morealways a large selection of sale clothing available. The staff is very friendly and makes shopping easy. Not to mention how much I love Old Navy's clothing!

This old navy has a wonderful set up and a great selection. I've been coming here for years and…read moreenjoy stopping in during Jean sales. However, the workers are incredibly slow. I was rung up by a women named Jaylla I believe. It took her about fifteen minutes to ring up five or six things and scan a coupon. She was very forward and you could tell she doesn't like her job. Highly suggest just coming back the next day if you see her up front. :)

I had a great shopping experience today with Emily, Karen, and Michelle. After some life changes…read morethe last year, I was in desperate need of some new undergarments and had no idea what size I was. I got measured and the ladies brought in a ton of options for me to try. They listened to what I liked and what I didn't like, and were knowledgeable about what may work best for me. When I started feeling a bit overwhelmed with all the choices, Emily asked if I wanted to take a break, and even offered me water. I didn't feel at all pressured or "sold to." The store was tidy and had plenty of selection. I haven't shopped for these types of items in several years and now that I've made my purchase I'm set. It was not a cheap afternoon, but I do feel that I got my money's worth. Thank you, ladies, for your help.

They claim to have every size up to a 46 DDD. Don't believe them. Very few items in stock…read more Perfunctory service. I won't go back.