Customer service was very disappointing. I expressed my displeasure with a pizza I purchased and was told I had to purchase another since I had already bit the pizza to taste it. read more

we eat their pizza frequently, the pizza quality varys ocassional as good as it gets, and then borderline worst pizza we ever had. you would think it would be easy to make a decent pizza every time not just every once ands a while. crust is always good though! read more

These guys never fail I do delivery every time and never takes long and the food is always awesome thank you all for being awesome

The customer service or lack of at this location is absolutely understandable after dealing with Joey who apparently is the CO-Owner. After having had to place my order on the phone because I could not use my Greycard discount which I had to explain what that was. I ordered a medium thick crust pizza with Italian Sausage and Black olives. I realize that my Italian Sausage and olives were extra. I was told I could get 6.99 price plus the charger for extras. I was also told by whoever took the order that I could combine the price and Greycard discount. OK strenuous ordering ordeal whew over with after I got the total I was a bit perplexed hmm, I asked for an itemized receipt, I was told I would receive it with my pizza. NOT! When the driver delivered I asked for the itemized receipt he said he had it in the car SMH. Ok ordering done check, delivery done check. Pizza looked amazing but no ranch sauce which I called back to order, placed on hold for a lengthy amount of time but it's Friday I get it. I call and get put on hold so I just get in my car and drive over. Someone finally came back on the line I told them I was on my way. Sooo I get to the pizza shop and ask for a manager and up pops Joey (ugh) read more

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Amazing pizza for sure. I wondered if I could get the same quality of pizza twice in a row. Guess what? The answer is YES.

Third time ordering delivery. Food was hot and good, delivery was as promised, easy ordering and good customer service from driver and order taker. Would def. order again. read more

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What a joke, $8 for half a tomato and half a bell pepper. Not to mention they didn't even get or order right. Gave extra bread instead of deluxe bowl. They fixed it, but had to go back up there to get it. read more

Marco's Pizza - a pizza in a box - Pizza Near Me - Phenix City, Alabama

The service and food is amazing. I ordered delivery and it was super hot and fresh! Extra jalapeño ranch as requested! Definitely my favorite delivery pizza read more

Bruh, I've called 3 different times trying to get delivery. The first time, I had to talk to two different people to get them to understand my address. I said it, spelled it, and then spelled it phonetically. They figured it out and said sorry we don't deliver there. I live in a new house, and am surrounded by older houses that receive delivery in my neighborhood so wth? To me sounds like they just didn't want to deal with the issue at hand. My wife called the second time a week or so later, the manager put our address in the system and sent us our pie. It was stellar as always. Well call a third time, and just like the first, can understand everything I say until I give my street address. Y'all need new phones or hearing aides. I love your pizza but c'mon.... read more

The pizza is excellent but the delivery service sucks... The restaurant is 1.9 miles away and it still took over an hour to arrive on a slow day. I asked for extra cheese on the pizza and they gave my 2 parmesan cheese packets. I usually order with door dash but I wanted to cut out the middle man and order directly with marco's. Probably won't do that again! read more

Ok so we used to get pizza often and now the past few times the pizza has definitely not been up to the standards that we've grown to love about their pizza . it's really sad because there really isn't anywhere around here that has good pizza so now the kids don't get their pizza night anymore. We may just wait a bit before we try to order again. The pizza has been burnt and not as tasty. The cheese has been scarce and almost no sauce last time ! Also always get brownies since they used to be sooooo yummy and last times the taste was off and very dry. Hoping things improve as we want to keep going there . read more

We got the pepperoni Magnifico amd cheese bread amd it was Good food And great customer service will definitely be back

They usually answer the phone by asking u to hold but not even waiting for ur response. They used to be our favorite, but now they don't double the cheese when we ask...even when we ordered the pepperoni melt. read more

We are 3.5 miles away and you don't deliver here?! That's fine. Gave my $ to someone who does.

The pizza is not as good as it once was. It seems like pizza doesn't have enough sauce on it and when I order double topping it really doesn't seem to be doubled at all. Something has changed since 2015 to the present. read more

Marco's pizza is just not that great. It's not bad, but it is kinda weird tasting.They are also not the cheapest place around. Recommend going a few doors down to Tombo's or trying out another pizza place. Or Pizza Hut is probably even better IMO. read more

I ordered a salad online I asked for no Peppers no red onion and mushroom I paid extra for the mushroom when it gets to my house after paying $7 for a salad I have onion which I'm allergic to and peppers and jalapenos no mushroom no olives the service is terrible I thought I would try it online not worth what you paid for it read more

When my family and I first moved to the area, we had heard Marco's Pizza was the best choice for the "fast food type" pizzas. Our first few orders were great and one time during pickup the manager had checked a pizza out and said the toppings were too light and gave us an additional free pizza. Well since then, I haven't seen that manager again so I assume she moved on. Quality control and customer service has gone down hill. They have consistently messed up orders and customer service was very unthoughtful. My last two delivery orders finally made the decision for us to never order from Marco's again. The second to the last order did not come with the sauce cups for the breadsticks and upon calling them the person said they would credit my account for the cost of the cups and even admitted someone didn't check the order. The very last order was the straw that broke the camel's back, they said I couldn't use the credit because I was ordering a special promotion and when it arrived at our home is was missing a topping and we found a rubber band cooked into the cheese. Makes me wonder if they dumped a dustpan on our pizza. We are done with Marco's. read more

Ate here numerous times with no issues, then my son felt a crunch in his pizza, turned out to be a bug. Owner pretty much called us liars and even suggested it could of happened during delivery. Either way we wont be eating here anymore. Check you food before you bite. read more

They have just lost a customer in me. They left my pizza on the front step and then when I called and questioned why they didn't just return it to their location and I could have picked it up, their response was that they weren't going to go on a manhunt for me... even though i clearly stated that i would have no problem with going to the location to pick up the location. And I didn't even trip about my order being WRONG because i still like the toppings that I was given anyway. If I could give 0 stars I would. Quickly. read more

0 Rating - I ordered with family visiting. I ordered 3 pizzas and 1 of them was incorrect. I called to get the pizza replaced. Also 1 of the 2 that was correct was COLD. The Young man that took my order put me on hold in the middle and I made him repeat the order when he got back on the phone with me. When I called to report the issue, the young man that answered the phone said "M'aam I don't know what to tell you". That ticked me off so I told him "I know, I will NEVER order from you again". Customer Service is obviously not important. The young man didn't offer to resolve the issue in anyway. Really "I don't know what to tell you" - Really - read more

I started frequenting the Marcos on Summerville Rd, Phenix City AL in 2008. I would purchase a pizza from there every week. But, I have not been going there that often as of late. They were under new management and no longer gave out military discount on specials. Well, today I decided to get a Marcos Pizza since I hadn't had one in quite some time. I was disgusted by the pizza. Normally, the pizza has a good amount of meat on it. The pizza that was prepared for me looked like a CHEESE pizza with a sprinkling of toppings (sausage, pepporoni, and ham). NEVER again will I frequent that establisment. The cheap Lil Ceasars pizza has more meat than the pizza that I was given today. Marcos used to be the best pizza joint, but it sucks now...at least the one on Summerville Rd. Today was my last day of business with them. I know that one person not buying from them will not make a difference e, but if the word gets out on the quality of food now, the masses CAN make a difference. read more