If I could give 0 stars then I would... poor service when I called to see why an order was 30 mins late after the Marco App said it was on the way... I was told it had left the store. I was told DoorDash picked it up. I called back 10 minutes later and the "manager" said that it was still in the store and DoorDash hadn't picked it up. I asked how this was going to be resolved. I was offered a credit but waiting now 1 hour 15 minutes past when delivery should have taken place. They offered to remake the food which would take more time. Very disappointing service and management. Blaming others instead of taking responsibility. read more

This was hands down the worst food service experience I have ever had. What should have been a simple, joyful celebration for my daughter's 6th birthday turned into two days of complete frustration, wasted money, and total disappointment. I am beyond dissatisfied. Birthday Disaster I placed an order yesterday for my daughter's birthday party: one small pepperoni and two large cheese pizzas. Simple enough. Instead, the order arrived **two hours late**--long after hungry kids were asking where the pizza was. When it finally showed up, it wasn't even my order. They delivered someone else's food entirely. After calling to ask where my actual order was, I was told they could "get it out" to me--but it would take another **hour and a half**. At that point, the party was already ruined. I canceled and demanded a refund. Unbelievable Second Attempt Against my better judgment, I decided to give them one more chance today. I ordered one large, plain cheese pizza. That's it. One pizza. Once again, it took **two full hours** to arrive. And when it did? It had **no cheese**. Just sauce. A $30 sauce pizza. No exaggeration. Completely Unacceptable * Two-hour delays on both days * Wrong order delivered * Missing ingredients * No urgency to fix their mistake * $30 wasted on a pizza with no cheese There is no excuse for this level of incompetence--especially for something as basic as pizza. Delivering the wrong order once is bad. Doing it twice in two days is unacceptable. I will never order from this company again. I will be sharing this experience with everyone I know--my coworkers, my neighbors, and anyone considering ordering from here. A child's birthday should not be ruined over something so simple. This was a complete failure from start to finish. read more

I had called in an order for just a one large cheese pizza. They told me it was going to be 15 minutes. I arrive to the store when I get here. The lady says it's going to be 45 minutes because she's behind. Unacceptable. I will never attend this marco's piece of unprofessional people. read more

just call and say you want a pizza at this point. they dont give you what you ask for then get mad when you want it the way you like. who is eating the pizza the cook ? or customer? read more

I've never had anything to eat from here before. I went with someone to pick up their pizza bowl (no crust - Sauce/pizza toppings of your choice) & I tasted some of it. It was pretty good, but we could've made those at home for that price. I like that it's a low carb option. The service was ok. The order was placed online, so we were just doing carry out. It was a quick in and out, so I can't speak so much about their service. I would possibly try something else there in the future. read more

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Awful place they did not deliver due to having no cheese and never contacted me until I called. They are a unreliable place to order from.

I order a pizza that was delicious about month ago, the all meat. Since then I ordered pizza 2 times the same pizza it it was very dry no sauce and very little toppings. It was like I was just eating bread no cheese. I was like man I just spent about 80 plus tip for a slice of pizza. Not consistent enough for me. read more

Give customers a greater product that not only looks good but tastes great as it should be, and be able to get a hot pizza on time.

The pizza we received was not the one ordered (we ordered thick crust cheese pizza and got a thin crust pizza). The pizza was cold and brittle. The salad we ordered was also not good (soggy brown lettuce). We usually love what we get. This was disappointing. read more

Quality is poor. Consistency is poor. Crust is extremely thick and not proportionate especially on the small size. The cheese and sauce slid of each slice like a hot mess like no care was taken. I'll never order here again. read more

Marco's Pizza - Marcos pizza - Pizza Near Me - Chester, Virginia

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Ordered a philly pizza and a cheese pizza. Terrible. There were hardly any cheese on both pizza, especially the cheese pizza. 9681 W. Broad Street Glen Allen VA store #184 06/21/24 @ 6:56 pm read more

Always the best customer service & delicious food. The delivery driver Zac is especially nice! love this place

Messed up my order had to go back and return the pizza and then they gave me a rushed greasy undercooked pizza all i got was a pepperoni pizza read more

At one time the pizza was good but no longer. I will never go back. They will not honor coupons on line. Greg F.

They deliver to my work pretty consistently, they are one of the few that will deliver to us because we sit so far off the road, staff is always friendly and patient when they have to wait on the person to get up to the front to pay. I ordered The Works pizza, BBQ wings, and a salad today and it was very good. read more

By far the most racist, demeaning and unnecessary experience in my life! The "alleged" GM cursed, insulted and demanded the driver and I leave after he threatened to cancel my order w her. The driver was beyond professional and courteous, and the Marcos GM treated her w nothing but disrespect. He managed to treat the white driver w respect and dignity, but not her. The owner of Marcos needs to reconsider how they run their business and whom is representing it. Furthermore, I encourage people of color to NOT order from here until he's removed. read more

Ok, so Marco brought his pizza place to our area of the county and first I will say that the delivery was quick (we are very close) and the delivery driver was courteous and talkative. Flavor - good, but uneventful. Standard pizza taste you would expect. Presentation - a little odd. The Italian sausage pizza had a couple "slices" that did not have a piece of sausage on them, but they didn't cut the pie like a normal pizza slice. It was sliced in squares. The only problem perhaps is that the website says plain as day that it is 8 slices. What I did like is that the pie was not dripping with grease or oil like many do. Now the old world pepperoni was also odd in that there were a couple "squares" without pepperoni on them. Also, the pizza pieces were separated. Not the end of the world, but presentation is half the equation, flavor being the other half. So if they sliced the pies in normal slice shapes, would the toppings have been on each slice? Perhaps. Crust? ULTRA THIN. And that is a GOOD thing. Would I order again? I think so. Ciao! read more

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We stopped to catch some shut eye on one of my many trips back and forth between VA and NC, but we definitely needed some grub first. Yelpers give this place some high reviews so we decided to try them. First - they deliver straight to your hotel room which is always a bonus. The dude who took our order was helpful and chill. Okay so we ordered a large deluxe pizza with the request to PLEASE ensure the veggies were well done. I made sure to emphasize that I dont do crunchy/raw onions and asked that he please ask them to make sure the veggies were well done. I was hopeful, but, disappointed. I had to pick all of the onions, and some of rhe peppers, off of my pizza because they were far from well done. That said, the flavor was on point. Their cheese blend is just awesome and goes extremely well with their sauce. The toppings were plentiful and the crust is well seasoned and really friggin yummy. Had the veggied been done right this would be the perfect pie. We also ordered a Pepperoni Magnifico calzone. That was kind of a flop. The dough itself was decent and the pepperoni was yummy, but there was way WAY more dough than filling. The center was sparse to say the least. If we find ourselves in the area again, Marcos is on the list for a return visit...we just won't be ordering another calzone. My vote: check them out. read more

Very disappointing. The online order process works great but the tracking element is nonexistent. We arrived early and the apparent manager said it would be out soon. He knew I was there waiting , with my grandson. No notifications re the status so I asked again about the order and it had been sitting for 15 minutes while we waited. The pizza was just ok but I'd prefer Pizza Hut which is where I will go from now on. Won't be back. read more

Disgusting workers are rude. I walked in not 10 minutes ago and stood there waiting for at least another 10 minutes without even being acknowledged. The worker saw me but didn't bother to acknowledge my presence or let me know that she would be with me momentarily. I watched her make several pizzas touching boxes, utensils, and appliances all with her bare hands and not washing them once. Definitely not interested in eating here. read more

My husband ordered at Marcos pizza for the first time. Not only was the service impeccable but they really make exceptional pizza!! Both of us had a nostalgia memories of pizza when we were kids and how it tasted. even the pepperoni as crunchy. read more

Marco's Pizza - Large pizza - Pizza Near Me - Chester, Virginia

I went here recently despite some of the horrid reviews and honestly, I wouldn't come here again. The portions are good but the food is really greasy and unflavorful. Best thing i could compare it to is fast food italian. The service was ok but when conversing with them a little more you could tell it was not the workers but the owners/ management overall a 5/10. read more

Ordered food on 6/29. My family got sick on 6/30. Called to make manager aware on 7/1. She was very nonchalant and said no other complaints received. I have supported this business several times but will no longer do so. read more

Honestly horrible horrible service! Ordered a pizza at 7:30pm and it's 9pm and still no ETA. The women on the phone just had a nasty attitude when voicing my issue and concern. Delivery driver decided to cuss and y'all at me after I politely asked him to take the pizza back with him as it had been sitting in his vehicle for an hour and we ordered an hour and a half ago and I have a 7 year old child starving at this point. I had to send my boyfriend out to get pizza from somewhere else prior to the driver finally showing up. Absolutely one of the rudest experiences I've had!!! read more

It's never a miss - they are my go to pizza joint. They have amazing wings as well. Love this place!

We had heard good things about Marco's from friends and decided to check it out. We decided to get carry out and I ordered a Greek salad and my wife got a small cheese pizza. I have a garlic allergy and Michael, who I believe is the manager, was extremely helpful. He went in the back and checked his ingredients for what was going into my Greek salad and then went to see if there was garlic in their sauce and there is. The customer service was excellent and then the food exceeded our expectations. We will be back. read more

I tried Marco's Pizza on a Saturday after getting off work. I had a coupon for a one topping pizza so I figured that I might as well us it before it expired. There were people waiting for their food and others eating their food in the sitting area. Everyone looked content which gave me a clue that the food should be good. There was a tv playing the basketball game for the people enjoying their meals. It was a good vibe. The coupon covered my pizza but I also wanted a sandwich so I asked the young lady taking my order which sandwich she likes. She wasted very little time in telling me that she loved the steak and cheese. With that recommendation, I said let's go for the steak and cheese. I liked the pizza. The Italian sausage tasted fresh as did the sauce. I'm a big fan of their cheese combo that was used. It was an excellent pairing. The steak and cheese was the surprise I'm this meal. I wasn't expecting such a good sandwich. I lived the bread. I loved the meat. I loved the blend of cheeses. I even loved that I got the option of green peppers, onions, and mushrooms. This was a serious sandwich and not just the afterthought of a pizza place looking to steal some customers from the local sub shops. This was an epic sandwich that was as filling as it was good! I'll go back for the pizza but I'll definitely keep coming for the subs! read more

At least four times we have ordered half cheese/half pepperoni, our pizzas have come looking like the first two photos. Even when I ordered over the phone last week and stated that we have had issues when ordering half and half pizzas, they still messed it up. Often times when we add on garlic and Parmesan crust, we don't even get that. Today they didn't even bother cutting the pizzas. It just gets worse, wouldn't recommend this place just because it seems like the employees don't care about the product, and management must not have any standards. read more

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We ordered delivery. Pizza had a good taste but the order overall was overpriced. $16 for a "large" pizza that wasn't big enough to be a large and $8 for a Greek salad that wasn't worth that much. On the salad, they forgot the feta cheese and banana peppers that were supposed to be on it according to their menu. They put cheddar cheese instead (on a Greek salad?) If the prices were lower, I could see this shop being successful in the family neighborhood it resides next to (River's Bend). There are plenty of families there with multiple mouths to feed but who don't like to spend a lot of $$ doing so. If Marco's reduced its' prices, it may be more successful in the future. read more

Marco's Pizza - Pizza Near Me - Chester, Virginia

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I'm a former employee of the store, and I can't say thats worse: the fact that the upper management sits dowm and does nothing all shift while yelling at the employees to do stuf, or the lack of training they give their employees. They throw their crew right into everything, never actually teach people how to do things, and if an employee messes up, you get sweared out by upper management. As a customer, the only great thing this place has is wings. Do not work here unless you want that stress of lazy management! read more

We have ordered 3 times from this location. Each time something different and each has been great. The staff is friendly. The ingredients taste fresh. The orders are prepared quickly. read more

Do all your employees tell customers that their voice is sexy and give away $40 worth of chicken nuggets then deliver it to the house themselves or is it only the predators at 13121 Rivers Bend Blvd, Chester, VA 23836? Do not order anything from this pathetic company!!! Management doesn't respond to anything also. read more

We've ordered a few times from this location and have been happy every time. The food is always hot and as fresh as a chain pizza can make it. Staff is friendly. read more

Always served piping hot. Their toppings are extremely fresh. Better then all of the other chains around the area. Not NY or NJ style pizza by any means, but it's delicious. read more

This pizza was the bomb dig getty!!!! Perfect crust! Right amount of sauce! Two thumbs up!!

I've been seeing advertisements back home in Hawaii about Marco's Pizza and unfortunately there isn't one there. So on my trip to VA I figured I'd try it. Yeah, if I hadn't gone to the establishment and watched the lady make the pizza in front of me I would have thought it was a DiGiorno frozen pizza that I had made in my own oven. Absolutely nothing special about it. In fact my ex-son-in-law used to own Mama's Pizza and Subs in Chester and their pizza is much superior. read more

Passing through and stopped here. They make the dough from scratch. I ordered a large cheese pizza. It was delicious. Nice staff, quick service. read more

Rude staff and unhelpful. No one was wearing masks and all of the male employees had very long hair that wasn't up or in any sort of hair net so, gross. read more

This joint opened about a month ago and we have ordered from them at least 5 times. Pizza is delicious, plenty of toppings, dipping sauces and great prices. Chicken bites were good too...Delivery is always fast and fresh. Our new favorite place to get pizza from. Thanks!! read more

I called around 8 PM on a Saturday and asked if they delivering. A female said no. I said thank you and hung up. At 9:40 I called back with the intention of picking up, but was asked if it was for pick up or delivery. I said, "That is strange, I called about an hour and a half ago and was told no deliveries." A man said, "Well, I am a manager and we are delivering." I verified the address of the Marco's in Chester, then placed an order for delivery. An hour and 10 minutes later I called to check on my order. I was told they had no record of it and to check the account I ordered from. I did and I had a transaction from Marcos on my account. I was transferred to another manager who again said they had no record of my order and to come in tomorrow to discuss with a manager. Again, I verified the address then said, "You mean to tell me that I placed an order, got charged for it, got no pizza, and it is my responsibility to take time out of my day to deal with your mistake?!! FAILURE ON EVERY LEVEL. DO NOT GIVE THEM YOUR MONEY. read more