Marce and two of her crew will make the first visit and that first visit is a bit more expensive because it's both a consultation and cleaning, which is fair. She brought her own supplies and products. Marce will train the 2 other women how to clean your home, using her cleaning products (simple green and dish soap for the kitchen, diluted bleach mixture and windex for bathroom counters and showers). She and her crew took their time and were detailed with the cleaning. After the first cleaning, you are given a quote but she doesn't tell you that you are being charged by the hour. I was impressed because they finished in 3 hours, so I scheduled a bi-weekly cleaning service. For the rate she offered -- 3 crew members finishing in 3 hours was well worth the $$$.
Word of warning: THE FIRST VISIT IS ALWAYS IMPECCABLE because Marce is there.
I've been using this service for almost 2 years and every visit after the first got progressively worse. The crew will rush through the service and the cleaning is never thorough because they have to finish within 2 hours. Some of her crew members are careless and not thorough with cleaning, leaving dirty floors and full waste bins behind.
If you bring concerns to Marce, she will attribute the problems to you and your home. If you request your own cleaning products and equipment to be used, the cleaning ladies hesitate and use Marce's products when you leave the room.
Her crew is rarely punctual, they typically arrive 5-15 minutes after their scheduled start time, and they will typically finish within 2.5 to 3 hours.
The service is not very flexible, either. Last October, I had to go to the ER a few hours before my scheduled cleaning and I notified Marce as soon as possible and she wasn't very understanding--she still sent her cleaning ladies out to my house (per my neighbor), knowing that no one would be home to receive them. Recently (Jan 3, 2024), I called her and asked her not to send her crew to my house because I had to self-quarantine--she told me that my cancellation was bad for her business.
I received a text from Marce after my cleaning on 1/19/24-she told me that her crew was at my house for 3 hours and she was paid the 2-hour rate and that my cancellation was not good for her business.
I work from home (office set up in the family room) so I know exactly when her cleaners are in my home. My father and adult daughter also live in my home -- her cleaners are never unsupervised and we know their exact start and start times. I know for a fact that her workers do not finish in 2 hours because I have a weekly work meeting that starts at 11:00 am and they are only just beginning to vacuum and mop the kitchen and family room floors at 11:00 am.
I clean my home in between visits because we have pets and I have eczema--we aren't always tidy and there's clutter (I have a full time job and teach a Nursing course part time). The work is the same for her crew every 2 weeks--they are NEVER asked to do more than they do. I shouldn't be the reason her cleaning ladies are inefficient and shouldn't even be asked to pay for their inefficiency.
Marce was hired by recommendation of my neighbor. In hindsight, I probably should've listened more carefully to the comments the neighbor's sister made about the thoroughness of her workers. The comments are consistent with Taryn M's review and my experience.
My father and daughter have been asking for a new cleaning service--after today's (1/19/24) interaction with Marce, I have started the search for a new service.
If you decide to use her service, please pay close attention to the commonalities of the reviews and the photos posted. read more