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Merry Maids

3.4 (45 reviews)
Closed 8:00 am - 5:30 pm

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Services - Merry Maids

Deep cleaning

Maid services

Move-in or move-out cleaning

Merry Maids Photos

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Recommended Reviews - Merry Maids

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This is how badly they scratched our brand new oven.
V. N.

Absolutely horrible service. Avoid at all cost. I hired them to do a first-time deep clean of my 1800 sq. ft. 4 bedroom house (which ended up taking them more than 5 hours and costed me nearly $700). But that wasn't where the problem began. After they did their cleaning, I inspected the house, and everything looked good. My wife came home and thought everything looked good too... until she saw the oven. The stainless steel panel was completely scratched up. We know they did it because it was a brand new oven and we never scrubbed it. Also, it was very obvious. When I called to complain, they said their team said it was already there and that they've been doing it for a long time and they know what they're doing. Didn't even stop to consider my side of the story or the possibility their team could've made a mistake. What's most disappointing is that I even asked them what they would do if they damaged something before agreeing to the service and they assured me they were insured. What they didn't say is that they don't have the customers' interest in mind should that unfortunate event happens. Completely unprofessional and untrustworthy. Do not use.

Master bath after cleaning.

Andrew, Your employees were not telling you the entire story. For the first two hours I was in my office, then came out to see where they were in the process...still in the master bedroom and bath. Please let me know dates and times of your communication after your initial "we'll get back to you...?" I have no emails, missed calls, voicemails or text messages. Amanda

Residue left on toilet seat
Abbie C.

Do not book for a deep cleaning- they will not deep clean. We had the same experience that so many people here had. We booked a Merry Maids service for a deep cleaning of an empty house prior to move in (3 bdrm, 2 bath). Scheduling and organization went smoothly- because the house was empty, we initially booked for three hours and requested they prioritize deep cleaning of the kitchen and bathrooms, then windows and door frames, then, if they had time, the floors. You can see in our contract the note of deep cleaning. Day of, the two ladies who came were very punctual. The service, however was NOT a deep cleaning, it was very superficial, and the maids attempted to leave early once, and then actually did leave early. We showed them the list of prioritization and after about an hour/hour and a half, they said they were finished and were going to go. They thought they were just doing the bathrooms and kitchen- my husband told them that, no, we wanted the whole house deep cleaned, so now that they were done with the areas to prioritize, they could move onto the next. They made it all the way to the floors after a total of 2 hours 45 mins, then they told us they were done and left. I took pictures right after because we paid for a deep cleaning and there was so much not done/dirt and grime left (see pictures- these are just SOME of the pictures I took of areas not cleaned/cleaned poorly). Dirt on the floors, around windows, hair in the shower, residue on the toilets, smudges on glass, literal cobwebs left on things. We called the service right after to see if they could come back or if we could be charged for a regular cleaning instead of deep cleaning, they said that because the maids only had 3 hours, there wasn't enough time to do a deep cleaning, and they could do nothing about it. First of all, that was not called out previously when we were scheduling. Second of all, they left before 3 hours was up, so it seems that they thought they had completed the service early, it's not like they didn't get to things because they ran out of time. Third- we asked them to prioritize the kitchen and 2 bathrooms- those at least should have been deeply cleaned, and they had parts still dirty. The service was not what we paid for and Merry Maids only said they would refund us for the 15 minutes early that the maids left (we haven't received that, yet, but it has only been 4 business days). We paid $400+ dollars for a deep cleaning and we had to clean up after the service. Will not be using again and would not recommend to anyone.

Dirt and toys under furniture. Um, not clean

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2 months ago

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11 years ago

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Marcia B.

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3 years ago

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Andrew Y.

Thanks Laurel. We look forward to cleaning your home in the future.

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9 years ago

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13 years ago

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11 years ago

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9 years ago

Everything smelled wonderful and was nice and clean. The staff is very professional and caring. They were respectful and did a great job.

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11 years ago

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Ask the Community - Merry Maids

Review Highlights - Merry Maids

Nelda has been extremely professional with giving me quotes and scheduling cleaning times.

Mentioned in 4 reviews

Read more highlights

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Juanita's House Cleaning

Juanita's House Cleaning

(19 reviews)

Northridge

I'm writing mostly to express my confusion on all of the good reviews. Was I just a one off? I have…read moreno doubt that this company can provide quality service, but that was unfortunately not what I received. First and foremost the communication between this company's manager was clear and timely and I have no complaints there. He went above and beyond answering all of my questions beforehand in the most respectful manner. Communication along with the professionalism of the website are why I chose this company. There really were no issues until after the cleaning and I did my own inspection only to find that there were SO MANY spots missed and left dirty. Their policy states that their team can come back within 3 days and clean areas that were missed but there were so many and it just felt easier and faster to clean everything myself instead of trying to coordinate another day and time for them to come back and clean things that should've been cleaned the first time around. This was the most annoying part; after a 'deep clean', I spent more time doing my own deep clean. It just defeated the whole purpose of paying for this service. Anyway, I texted the manager the pictures and he offered a $50 discount. This whole experience was just so disappointing and I feel like I wasted money.

Tried Juanita's house cleaning twice but not worth the poor customer service from Danny the owners…read moreson. Very difficult to make an appointment with him. He says to give him at least a week's notice and will be no problem in scheduling a cleaning. I call more than a week out and I'm always told either: " I'm working on the schedule I'll call you back (then doesn't call back), let me check with my mom Juanita to see if it's ok") Pretty lame way of scheduling. Or eventually gives you a day you didn't request therefore poor understanding of the customer needs. On the first cleaning the ladies that came over broke an automatic toilet. I called Danny to tell him about it but didn't care and all he said was "sorry"! So not worth the average cleaning job. Cannot recommend Juanita's House Cleaning had to find a new cleaning service.

MaidServe - Logo

MaidServe

(867 reviews)

Sawtelle

Prompt and courteous service. Maidserve was able to accommodate my needs on New Year's Day…read more Imagine! They cleaned a new apartment top to bottom and stayed within the stated quote. My contact was very responsive, even on New Year's Eve.

The team arrived on time, and they were very nice and did a very good job of cleaning. It took so…read morelong to do the kitchen and bathroom, I was afraid they were not going to be able to finish the house, but miraculously they seem to have reached every corner and wiped down and cleaned everything within the time allotted. I think the value you get for your money is really good. I asked them to help me with a few other things, and they were very congenial and helped me. They didn't speak English very well, but we used our phones to communicate, and it wasn't so bad. There were some nice touches too, like how they displayed the towels like a cruise or hotel. So why 4 stars? I had to point out mirrored closet doors that were completely missed and obviously dirty, and of the 3 sets of sliding glass doors, it was strange that one set would be washed inside and out, but another set in the same room wasn't cleaned on both sides. (But when I asked them to clean it they willingly and apologetically complied.) And even though I had listed that I would want help with laundry, that wasn't touched at all, and because I didn't realize until later that they didn't understand English, I had to decide to not have the bedsheets laundered and have the beds made. By the time I realized they hadn't understood my request it was too late to keep that part in and get done in time, so I told them to just make one bed with fresh sheets and leave the other two rooms. Also, after they left, I noticed a few very obviously missed areas, and there were a couple windows that were partially missed (I asked for windows to be cleaned on the inside.) But considering how quickly they got everything done, I don't fault them too much for the bits they missed. Like I said, it was only after they left that I noticed it, and I'm sure if I had pointed it out they would have happily cleaned it to my satisfaction. All in all, I think they did a great job! And I think I will give this service another try, at a future date.

Merry Maids - homecleaning - Updated May 2026

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