Very satisfied with the service but like with most things the keys to success are good communications and expectations management. With a bi-weekly service, I can count on coming home to a well-cleaned home. When it comes to those infrequent tasks, I have found that the expectation must be communicated if I want action taken (dusting ceiling fans, cleaning sliding door tracks, etc.) This makes sense because regardless what we think, the need may not be obvious to the cleaning crew (after all, we live there every day. They don't.) In terms of "what clean means," again, I've found this to be a function of communication. I had some spots on my floor that were not being removed, but after chatting with the crew I came to understand that a special treatment would be required (something well beyond the scope of housekeepers.) Occasionally, we do not get our "regular crew," and the difference is noticeable, not in a significant drop in quality but in the subtle differences in execution. Not a big deal, but if 100% consistency of execution is your thing, be sure to communicate your vision. And finally, I must highlight how friendly and accommodating the housekeepers are. Personality and approachability goes a long way to making this a sustainable relationship. read more

It's been a good experience having had the Granada Hills CA Merry Maid service working in my home. Gina the owner is quick to answer any of my needs or requests. Gina communicates well and is professional. I've had several of the women work in my home over the past few years and they have followed instructions and have left our home clean and have helped organized. I appreciate all the help I've received and am currently receiving. Yesenia, Alba, Norma, it's been a pleasure having you in our home. Thank you Merry Maid Team.​ read more

The two individuals were nice people, but $230 does not buy a clean house. The fireplace was left full of ashes. I washed all the dirty dishes before they got there but they did not put them away. It was nothing to write home about regarding value. It was not bad but it didn't impress either just so so. read more

I called into the business to get my home cleaned before I moved out. Communication, quality and professionalism was 11/10. As the saying goes "you get what you pay for" Merry maids truely did a superb job. Would highly recommend to anyone looking to find a reliable home cleaner that performs excellent work. read more

Absolutely horrible service. Avoid at all cost. I hired them to do a first-time deep clean of my 1800 sq. ft. 4 bedroom house (which ended up taking them more than 5 hours and costed me nearly $700). But that wasn't where the problem began. After they did their cleaning, I inspected the house, and everything looked good. My wife came home and thought everything looked good too... until she saw the oven. The stainless steel panel was completely scratched up. We know they did it because it was a brand new oven and we never scrubbed it. Also, it was very obvious. When I called to complain, they said their team said it was already there and that they've been doing it for a long time and they know what they're doing. Didn't even stop to consider my side of the story or the possibility their team could've made a mistake. What's most disappointing is that I even asked them what they would do if they damaged something before agreeing to the service and they assured me they were insured. What they didn't say is that they don't have the customers' interest in mind should that unfortunate event happens. Completely unprofessional and untrustworthy. Do not use. read more

Merry Maids - This is how badly they scratched our brand new oven. - Home Cleaning Near Me - Granada Hills, California

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Andrew, Your employees were not telling you the entire story. For the first two hours I was in my office, then came out to see where they were in the process...still in the master bedroom and bath. Please let me know dates and times of your communication after your initial "we'll get back to you...?" I have no emails, missed calls, voicemails or text messages. Amanda read more

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A business employee commented on my original review stating I have the wrong business, since merry maids doesn't service Newbury Park. Please note my home is in porter ranch and I do not have the wrong merry maids. My original review still stands SAVE YOUR $$$. If I could rate this business negative stars I would. I purchased a fairly new one story home and we decided to change the tile floors to hardwood. Due to the tile demo and wood installation there was a good amount of dust/debris that I wanted cleaned out before we moved in. Mind you the house was entirely empty, and we replaced all the flooring and toilets etc. I hired merry maids to dust/clean the surfaces, floors, windows, showers, and oven. I provided my own cleaning materials, some of which went missing later. It was a friday and they sent two women to clean the house per our agreement. 30 min in they sent a third cleaner to "help". Not only did she go missing for a couple hours, but she was on her phone during the time I count account for her. In the 4.5 hours she was there, she vacuumed my house and ignored the windows. The vacuum cord left black marks all over the corners of my brand new white moldings which left me scrubbing them with a magic eraser. My in-laws were there and decided to clean the windows themselves since they weren't being cleaned by the cleaners. I was later charged extra for this third "helper", since she was an extra head. I called and asked why I had to pay extra when I didn't request her and was told it was a 3 day weekend so the manager wanted them to finish faster and leave earlier...on my dime. Of the other two cleaners, one of them was decent and honest so I can't really complain about her. She gave me the heads up that the windows weren't done after the third cleaner said she did them. The remaining one was lazy and although it was her job to clean the kitchen, it was still covered in dust and the oven looked untouched when she "finished". My MIL and I had to scrub the kitchen after they left. I was extremely dissatisfied with the service I received and the extra charge so I called to speak with the original lady I booked with. I sent her photos and videos of how dirty they left my house and her response was, "I think they did the best they could". My jaw dropped at that response. I don't understand how these people are still in business when their standards are so low. I would have been better off saving that money and time and just cleaning the house myself since I already ended up having to do it all afterwards read more

I was very pleased with the cleaning crew from Merry Maids. My mother's home was a mess and required a deep clean. The crew was very meticulous in their efforts to get the house clean after several years of neglect. I have now scheduled bi-weekly cleaning by Merry Maids to keep the house clean and fresh. I highly recommend this service for your housecleaning needs. read more

Do not book for a deep cleaning- they will not deep clean. We had the same experience that so many people here had. We booked a Merry Maids service for a deep cleaning of an empty house prior to move in (3 bdrm, 2 bath). Scheduling and organization went smoothly- because the house was empty, we initially booked for three hours and requested they prioritize deep cleaning of the kitchen and bathrooms, then windows and door frames, then, if they had time, the floors. You can see in our contract the note of deep cleaning. Day of, the two ladies who came were very punctual. The service, however was NOT a deep cleaning, it was very superficial, and the maids attempted to leave early once, and then actually did leave early. We showed them the list of prioritization and after about an hour/hour and a half, they said they were finished and were going to go. They thought they were just doing the bathrooms and kitchen- my husband told them that, no, we wanted the whole house deep cleaned, so now that they were done with the areas to prioritize, they could move onto the next. They made it all the way to the floors after a total of 2 hours 45 mins, then they told us they were done and left. I took pictures right after because we paid for a deep cleaning and there was so much not done/dirt and grime left (see pictures- these are just SOME of the pictures I took of areas not cleaned/cleaned poorly). Dirt on the floors, around windows, hair in the shower, residue on the toilets, smudges on glass, literal cobwebs left on things. We called the service right after to see if they could come back or if we could be charged for a regular cleaning instead of deep cleaning, they said that because the maids only had 3 hours, there wasn't enough time to do a deep cleaning, and they could do nothing about it. First of all, that was not called out previously when we were scheduling. Second of all, they left before 3 hours was up, so it seems that they thought they had completed the service early, it's not like they didn't get to things because they ran out of time. Third- we asked them to prioritize the kitchen and 2 bathrooms- those at least should have been deeply cleaned, and they had parts still dirty. The service was not what we paid for and Merry Maids only said they would refund us for the 15 minutes early that the maids left (we haven't received that, yet, but it has only been 4 business days). We paid $400+ dollars for a deep cleaning and we had to clean up after the service. Will not be using again and would not recommend to anyone. read more

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Merry Maids of Granada Hills CA is top notch when it comes to their services and listening to their clients. We have never used a cleaning service and couldn't be more than happy with them. We were looking for a cleaning service and Merry Maids came up. We called and spoke with Andrew and he was more than happy to help set up their services for us. Very polite and customer service was superb! They sent out Sandras (2 with the same names) and talk about a thorough job ... excellent! We can't put down in words how happy we are with their work. We would definitely recommend this company's services! We plan to continue to use their services. Thank you Andrew and Sandras!! Value of their services was A++. read more

It was a really really terrible service. I just moved into Stevenson Ranch on Jun.3rd. Given that I asked for the deep cleaning move in service on Jun.2nd. They originally said it would take 3 to 5 hours to finish everything. And if it needs more than 5 hours they will call me to get the permission to continue. Well it finally took 12 hours to clean 2,882 sq ft house and they never called me to get the permission. As talk, they only wanted to refund 2 hours to me. In other words they still would charge me 10 hours at $140 per hour....It's so ridiculous....Two ladies took 12 hours from 11:30AM to 23:30PM to clean my house.....and they told me they would take care of everything and called me if they need more time....but finally nothing happens as they said.....Since I authorized my credit card in advance so they totally charged $1,680 (so far I didn't get $280 refund).....I don't like that style which is not honest to customers and do whatever they want to do....I think that company just leverage the brand name to do business,but it actually destroyed its reputation. At the end of day, customers will gone because it doesn't respect customer and itself.....Again, I just shared my experience with y'all, hope you will think twice before you ask for service for this company. Name: Merry Maids Limited Partnership Address: 16227 Devonshire St Granada Hills CA 91344 Phone 818-363-3494 Really disappointed to see how those kind of behavior...not professional....Finally that company itself will be hurt...... read more

The 2 stars are only because the ladies were nice to my toddler. 2.5 hours they did less than 1/2 the house, clearly didn't move furniture to sweep under it , there are still spiders in the corners and they skipped the downstairs bathroom all together. Also.skipped the stairs and the second floor. I wrote down what I wanted and she barely listened to me. Can I have 1/2 my money back since they only half did the job? read more

Merry Maids - Dirt and toys under furniture. Um, not clean - Home Cleaning Near Me - Granada Hills, California

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We enlisted Merry Maids to do a one-time cleaning of our home, which we will be listing for sale. To begin with, scheduling the appointment with Gina was very simple. She was very helpful and professional. On the day of the service, Carolina and Sandra arrived promptly and with all of cleaning supplies. They cleaned the house from top to bottom, and it sparkled when they were finished. I highly recommend them. read more

Merry Maids did a phenomenal job deep cleaning my place. Areas I hadn't been able to get clean were sparkling when the ladies were done. They were considerate in working around my schedule as well. read more

My mother had initially been referred to Marsha at Merry Maids by way of Cleaning for a Reason (a charity that provides housecleaning services for cancer patients who are undergoing treatment.) After numerous phone calls and scheduling conflicts Marcia and my mother had finally arranged for a first visit but unfortunately my mother passed away before this could take place. When I called Marsha to cancel my mother's appointment her response was amazing. She was kind and seemed to be genuinely affected by my mother's passing. She went above and beyond and recounted funny anecdotes of all of the scheduling conflicts that the two of them had encountered. She also sent a condolence card to my family which went above and beyond. She offered me assistance in preparing the house which at the time I declined. About a month after my moms death I realized that I would need assistance in cleaning and preparing for her celebration of life party. I called Marsha in a panic because I had waited until the last minute and needed services for the following afternoon. I don't know how she did it but she was able to schedule two of the sweetest, kindest most hardworking women I have met in a very long time, even with the ridiculous lack of notice I had provided. They did an amazing job on the house, within time allotted and if i lived in Los Angeles permanently I would definitely ask them to come back. Marsha, Merry Maids and all of their staff truly go above and beyond. I can't recommend this company highly enough. Thank you for helping me through such a difficult time with your warmth, compassion and professionalism. read more

I hired them to clean, wipe and dust. They didn't do anything that I had asked for but clean bathroom's that took them 4 hours. I don't know what else they did that took 4 hours and when I keep asking they say the team of 2 were overwhelmed. My home was picked up just needed to be dusted and wipe down. My family and I don't live like slob's but they are acting as if we do! Thank God for my pictures that I took. Also, they have extra prices that they don't talk about until you dispute their services. All of a sudden there are these new prices they came up with. They cleaned my sons room and didn't put things back and it looked sloppy. His bed was already made and they just tossed things on it. I have before pictures and after and they went through my stuff and left oil on the counter that wasn't there before they got there I have pictures. I asked them if they wiped down the doors and base boards and under the table they said, yes mam. I said, are you sure? I had to show them the finger prints still there and they said, oh we forgot. They lie to your face. The supervisor is rude and makes excuses. I really don't know what they did for 4 hours???? They didn't have to clean lite fixtures, inside ovens, refrigerator make beds. So what they did all that time I don't know. They just keep making excuses and telling me that my home is very dirty. No if you could see the pictures you would laugh. Where it was dirty I hired them to clean and they didn't do it. Please save yourself time and NEVER USE THEM!! read more

I have never used a professional cleaning service and so I relied on reviews on Yelp and also an acquaintance. After my initial contact with the Granada Hills office, Nelda Haas, office manager, came to our home to go over what was needed. I felt a "deep" cleaning was necessary. Nelda provided me with a quote, discussed rates for subsequent visits and frequency. Nelda was very pleasant and professional. She answered my questions and went over Merry Maids services in detail. Carole and Reyna arrived early and got to work immediately. My husband and I were here and occupying one of the rooms which we had decided did not need cleaning. It is basically used as our computer room, we have file cabinets and very little furniture. The ladies spent 4 hours cleaning a 7 room home, including wood laminate floors that are throughout the living/dining/hall area. This is a 1246 sq. ft. home and the ladies covered every bit of it. When they finished the job, Carole urged me to go through the house and if there was anything they missed, let her know so that it could be addressed immediately. I did tour the home and I was ecstatic with the job these two ladies did on a house that is 60 years old, had not been cleaned on a regular basis when it was occupied by an aging family member. These ladies hit all the high notes and were very detailed going over areas that aren't normally noticed. The wood floors haven't looked this good since they were installed. The appliances sparkled. Not a speck of dust remained on anything. Kitchen sinks, bathrooms, toilets, shower/tub were all addressed and looked wonderful afterwards. I can't say enough good things about Carole and Reyna--very friendly, professional and hardworking. Very pleased with my choice and yes, I would use this team again. 9-17-14 read more

Fantastic job by this professional and thoughtful team. They went out of their way to accommodate all our requests on a large deep clean job and we couldn't be happier with the excellent results. Highly recommend them!! read more

The team at this Merry Maids was a pleasure to work with on a move-out cleaning we needed done. Scheduling was quick and easy and they even showed greater flexibility with us on the day of cleaning offering us several alternative times if we wanted it. And of course they did a stellar job actually cleaning. All around great experience with this Merry Maids! read more

NEVER use their service. My boyfriend had them coming on a regular basis until I noticed things were not getting clean properly but they were getting a fat ass check and a fat ass tip. They would come do the bare minimum and leave with a very generous tip, mainly because guys were in the house and no one double checked the work. Now we only call them on a occassional basis. The last visit was the last straw. 4 hours to clean a house that was already pretty much clean AND they did not have to do all the rooms. The kitchen counters were still dirty, one room still had pieces of trash on the floor, in the master bathroom the soap dish, soap dispenser, etc were all not put back just stuffed in a corner, and they did not even touch the living room, I had to ask one of the ladies about the living room and with an attitiude she said "oh no we are out of time we can not do that" . So my question is what did you do for 4 hours, the bathrooms were the only things cleaned decent. And then woman in charge just pops in my house, no ringing of the door bell, so I proceed to tell her about my concerns and instead of hearing me out, the paying customer, she wants to argue and defend their work, so I walk her to the kitchen show her the sticky counters, the dirty oven door, then walk her to a room and picked up the trash off the floor in front of her that could have easily been vacuumed. Then she tells me well you had them make up beds, they put sheets on one bed, I was in the room that took maybe 5 minutes and they did it together. The next excuse which was the bestt was "you had us coming on regular basis before and we haven't been in a while so it took them longer." LMAO. You see the things that needs to be clean and you clean it. Very simple. I believe that really didn't have much to do so they were hanging around downstairs, I should have monitored their every step right, like they're in grade school. Overall a lackluster job, and then bad customer service. At the end she did have them straighten the pillows on the couch and clean the mirror in the living room because she knew damn well in 4 hours much more should've been done especially since the house was already straightened up. I can't stand bad service. If this is your job, do it right. No one forced you to be in the profession, that was a choice, at least have a little pride in your work. No more merry maids. read more

Very professional, trustworthy and excellent work. They clean my house during the day when I'm at work and I've never met them. Their work is excellent. When I get home I check every corner and crevasse only to find they did great. They clean stainless steel perfectly and the stains on the bottom of my shower that I thought were permanent, are now gone. I trust them with my house key and my belongings. read more

I had called to have our new house cleaned before we moved in and spoke to Nelda. She said the cleaners could come the following Monday. I asked if they could come at two. She called back on Saturday telling me the cleaners would be there between 1 - 3. They could not just say 2. Alright. I hired a babysitter to watch my daughter so I could be at the new house at 1. The cleaners did not show up at my house until 3:45! I never received a phone call telling me they were late. I called them. I was treated very brusquely on the phone and was never apologized to. I had to leave at 5:30 to pick up my daughter. One of the cleaners left early to pick up her child - leaving her other colleagues to finish the job. They did a very rushed job and were unable to clean half the things I had needed for them to clean. What they did clean was alright, but not as clean as I had hoped. When I had asked them to come clean I was given a very lengthy explanation about their harsh cancellation policy. However, there was not even an apology from them for being almost two hours late and wasting my time and money. I was planning on having them come once a month. But after that first experience, I will never use them again. They have no interest in earning repeat business. read more

My house was cleaned. The ladies were nice but I was misled. that being said I got a bill which was $75 more than quoted and I'm told it's because three ladies came to my house and cleaned it and we're here for 2 hours. they reneged on their quotes given. So if you want your house cleaned for the price originally told to you by the owner, then don't go here. I can't afford to have someone charge me 75.00 dollars more then you've been quoted. It would have been better had I been told these things were going to change. I would have changed my mind on doing something for me for a change. I've had problems with them before but when I tried to quit my service I was offered a deal which apparently is only when they want to do it. So mad and feel taken advantage of! read more

Merry maids charged me $270.00 for 3 hours of work (when I was not present). They ignored my request to first get prioritized tasks done by not doing them at all. I paid almost 300 dollars for them to vacuum, sweep and clear trash that would have taken me less than hour to do myself. There were two maids that said they did 3 hours work. I was ripped off because I wasn't there monitoring. They hardly did 20 minutes of work and I would have ordered a lot more of there services many times in the future had they treated me fairly. I am completely dissatisfied and my money was basically stolen from me. Let's see if they care about their customers. I will update this review if they contact me (services ordered with name Tawnya Dilley) and rectify. Otherwise I suggest not using them and I plan on going out of my way to use social media to warn as many people as I can. read more

I"m going with 3 Stars ( Their current average )although my review is about the initial quote process because, after reading their reviews I cancelled the scheduled 1st service. The reviews go on about the price change in what was quoted and what charge on the credit card which they demand getting your Credit Card number at the time of the quote. The quote leads you to believe it is $221 for a Bi-weekly cleaning HOWEVER, they slip in the chargeable price of a team of 2 for 4 to 5 hours is $90 per hour. In essence, the bill for Biweekly cleaning would be $450 each 4-5 hour visit. I'm sorry but, I will clean my own house for that price and then use the money to buy a new pair of Red Bottoms at the end of each month. When I cancelled, I received an immediate email lambasting me for even considering Yelp Reviews. How could I not when most of the negative reviewer say the same thing. I was also told I was looking at the wrong Merry Maids, "it's a different office" I was told. If I look at the Reseda office they only have 2 stars. So which office did I get? Reed for 2 Yelp Stars or Granada Hills for 3 Yelp Stars? Both are nothing to be proud about. Sneaking way of misleading the true price of a 4-5 hour cleaning BT THE WAY. which most reviewer complained the team cut short their cleaning for the lesser amount of hours quoted. read more

Maria and Brenda showed up on time and well prepared with all of their supplies. I wanted 2 bathrooms, the kitchen stove and floor and the slider doors cleaned. One of the bathrooms was really bad. Brenda worked on that while Maria did the rest. These girls never stopped for 3 hours and did an AMAZING job! Definitely using Merry Maids again. VERY happy! read more

Everything smelled wonderful and was nice and clean. The staff is very professional and caring. They were respectful and did a great job.

These girls are AWESOME!!!! They are friendly, hardworking and thorough. I have stage 4 cancer and can't clean for myself anymore. I always did my own cleaning because the services I tried in the past didn't do as good a job as what I would do on my own. I am picky and very detail oriented. If I'm going to give you my hard earned money, you better do the job as well as me. These girls did an AMAZING job. I am so happy with my clean house! Thank you Rosie, Carolina!!!! You are hardworking, friendly and professional. I recommend them 100%! read more

I just walked in here, to deliver a package to the neighbor, They have never seen me before and I kindly and courteously asked them if I can leave some information there for the neighbor. They quickly obliged and we're happy to help. However I also am in need of Maid service and now I know where I'm going to go. Super nice people, these are the people that you want in your house that you can absolutely rely on. A good act goes a long way and I am thankful. If you are looking for really nice people, these are it. read more

I have had a really fabulous experience with Merry Maids at two different residences. Nelda has been extremely professional with giving me quotes and scheduling cleaning times. Martelvi, Carolina, Cristina and Consuela all have done very thorough and detailed cleaning for me. They are punctual, polite, professional and detail-oriented. I will definitively schedule regular cleaning moving forward and look forward to having such excellent help at home. I recommend them highly. read more

My husband and I recently bought a house, and the previous owners had lived here for 17 years. They also had a dog. Needless to say, the house had years of built up dust and grime and dog hair, and I wanted to move into a clean house. I contacted several cleaning companies, but I ended up going with Merry Maids because I liked that they specifically talked about move in and move out cleanings on their website. I thought that meant they understood what was involved in a deep cleaning. They asked me a few questions about the house, like how many square feet and how many bathrooms. Unfortunately, it is not their policy to look at a house ahead of time to give an accurate estimate. They told me they would send 2 ladies and that it would take 5-6 hours. I specifically expressed concern about the maids wearing shoes in the house. We have a no-shoes in the house policy (I have a 1-year-old who still crawls), and I wanted to make sure the floors would be clean. They assured me that they would wear shoe covers and that they clean themselves out of rooms. So, it came to be the day that they were to clean the house. My husband let them in the house. We hadn't moved in yet, so I wasn't there. He called me though to ask me what they were supposed to clean and I said "everything." We were in and out of the house during the day getting other things done like having the locks changed and waiting for our furniture to be delivered. We assumed the maids were working steadily throughout the day. After about 5 hours had passed, a third lady, Eva, who I talked to on the phone when I booked the service, arrived at the house and said she was there to help them finish. She made a long list of excuses saying that the house was bigger than they realized (they asked the square feet over the phone and I told them) and showed us how, for example, the base boards still look dirty even though they cleaned them. She claimed that there was nothing there to wipe away. We were busy getting ready to move in, and I honestly wasn't into micromanaging, so I assumed they would finish the job. She also said she arrived to bring the maids shoe covers...meaning that they worked for 5 hours without shoe covers even though I was told they would wear them the whole time. Hmmm. After we moved in and were actually living here for like, a day, I realized that my house was not actually clean at all. It was my worst nightmare. I had paid $660 for a move-in cleaning, and I moved into a dirty house assuming that it was clean. The base boards and crown moulding were covered in dusty. There were closets that were clearly never even opened - that's how dirty they were. I took pictures. There were crumbs and stray hairs in the kitchen cabinets and stray hairs and dirt in the bathroom cabinets. Worst of all, our feet were black after walking around the house barefoot (we're Caucasian) including my 1-year-old's hands, knees and feet. That's how much dirt was on the floor. I called and talked to Eva several times asking for a refund. The suggested having another 45 minutes of free cleaning service, but I was like, that's not going to help, and I can clean better than your maids. I don't want them to come back again and not clean my house. She said she would talk to her manager and eventually offered me a 1-hour reimbursement, but I didn't want to pay $550 for a supposed deep cleaning when my house was still covered in dirt, grease and grime. Now we're told they don't do refunds only recleans. That's unacceptable. I feel like I threw away the money. We don't have money to throw away. I've honestly never hired maids before and I doubt that I ever will again. I could've bought a ton of cleaning products for $660 instead of throwing it away on maids who probably sat around talking upstairs instead of cleaning the house. DO NOT HIRE MERRY MAIDS unless you just want to throw your money away. Can I take them to small claims court or something? I need to look at my options to get my money back. read more

The ladies respected my home even though I wasn't present. My apartment looked so clean and it even smelled fresh too. They took great care of my possessions and they went above and beyond of what I expected. I highly recommend Merry Maids for regular cleanings. read more

I was not satisfied with Merry Maids service. Two workers could not clean an empty house in the time allotted. They asked for more time and the job was still not done. Simply items that I specifically requested such as sweeping the garage and patio were not done. The service for the price was outrageous. I will not use this company in the future. read more

I truly look forward to my cleaning team that arrives smiling every other week. Our home looks ,smells and is clean and neat when they are finished. I am usually there when they arrive and my expectations are high so, I do quick rundown on what I need them to do and it all works out great. They are not opposed to using some of my special cleaning products and vacuum cleaner which I prefer. I would sure miss them if for some reason they couldn't come. JoAnnB read more

I hired this service ( Granada hills location ) for cleaning the entire house .. in preparation for an open house.... they were amazing!... thorough and efficient. They listened to what I needed and they completed the job within the allotted time. They are a bit pricey- but worth it. Thank you for your help .. Grateful customer. read more

We planned a Labor Day pool party this year, so I decided to have Merry Maids do a "Spring Cleaning" on my house prior to the party. I had Nelda come out to do a physical estimate, and she seemed very professional, giving me an estimated total of 4-5 hours to complete the whole house. On the day of the service, they spent the entire 5 hours, but had only cleaned half of the house, leaving 4 rooms of our 1500 sq ft house untouched, and the guest bathroom not completed! In addition, they had asked to use some of my cleaning supplies (some bleaching products) and left us with a totally clogged up guest bathroom drain! As this drain had been functioning well prior to their visit, I called repeatedly to see if Nelda would help remedy the problem. She just continued to repeat the "mantra" that their products would not clog a drain (and said it must have been slow before!) and refused to send anyone out to unclog the drain or even offer any assistance with the extra costs I incurred to do so!! So, for the $475 they charged me, I got half of a house cleaned and an extra plumbing bill!! Since they split the bill into two parts (the 4-hr and the last hour), I may reverse charges on that last part to offset my plumber costs. I would have rated them lower, but I liked Nubia the cleaner. read more

The 2 woman team did less in 3 hours than my housekeeper (retired) did by herself in four hours....and charged my 3 times the money. DO NOT USE! The stuff they did is fine, and clean. I do like they use their own supplies. read more

Merry Maids has been cleaning my home for several years. The crews are always on time, thorough and very conscientious. They use the products I would use myself. They are willing to work with me if I have scheduling problems. I recommend them highly. read more

First time using any cleaning service and I was slightly reluctant but I'm glad I went through with it, the service was great! The ladies that arrived were very nice and attentive to the details I pointed out. I would recommend this company to anyone that asks, without hesitation. Thank you Jackie for the home consultation and thank you to Maria G and Nuvia for doing a great job!! My wife will be so pleased to come home to a clean and orderly home after a long day of work. read more

The team is thoughtful, does some nice little "extras" for me. I like the scent of the products. Everything smells so clean when they are done. read more