I have been in severe need to pamper myself. My usual place is too far due to a recent move so, I turned to Yelp for recommendations. I've been here twice so far, first time was better than the second. LuLu does my nails, she's very kind, and does a good job. The first time I came in, it was just for a pedicure which looked perfect. I decided to come back and get a pedicure and gel manicure. The pedicure looked great but the gel manicure fell apart within a day. After waiting almost 2 hours to get serviced, I was highly disappointed to have my manicure chip within a day. Soon after, it began to peel away easily, every time I washed my hands. LuLu only works 3 days a week, I work 2 jobs. It wasn't in my schedule or worth to go back to fix it. But I'm sure they would've fixed it without hesitation. Overall, Marble Nail Salon gets a solid 3 stars from me (3.5 if I could). I won't count them out on the bad gel mani because I didn't not give them a chance to redeem themselves. Aside from that, here's why:
Pros:
- Great service, pricing affordable. Staff are kind and pleasant, they also keep it real about the wait time.
- Wide selection of services and polishes. Everything from acrylic, gel, SNS gel, mood polish...you name it, they probably do it here.
- VAST (and I do mean wide range) selection of gel polishes. Brands include: OPI, Essie, Perfect Matcg, CND. You can't go wrong and they carry both gel and regular polish for most colors.
Cons:
- the wait times are out of this world. On a Saturday, I waited 2 hours! They might ask you to come back which to me is not worth it. I asked them about appointment options and was told that it would not work in their favor as they may not finish each service on time and then, the waiting customers may get upset. Lord, they need a consultant on that. Appointments would cut down the wait time, promote better quality of service, and allow them time to rest. When I was there, they were working without breaks, eventually turning people away because they were burnt out.
- although they carry both gel and regular polish, they have a specific selection of regular polishes for those who are not doing gel. Such a bad idea. During my first visit, I chose an Opi color that had a matching gel. I just wanted the regular version on my toes, I wasn't doing any gel. They were against it, stating that if a customer who was doing gel needed the color and it was unavailable then it wouldn't be fair. Terrible reasoning, in my opinion. Give the customer what they want as long as it's reasonable. If a customer is using a color someone else desires, pull out a spare bottle or kindly ask them to wait. The regular polish selection for those not doing gel is minimal with basic colors.
Would I recommend to others? Yes, because of the great service and I love my pedicure. Would I return? Yes as a back up; it will not be my regular spot. read more