they are truly a great hardware stor. They have a wonderful supply and will help you choose what…read moreyou need.

If you want normal rv and marine antifreeze (concentrate) please go to the specialty hardware in…read moremarathon. Nobody else seemed to have anything granted we were traveling back to the freezing temps in Michigan after using the jet ski down in Florida. West marine wanted 70 a gallon, where this store had the normal gallon stuff for 8 dollars. (back home 2.50)

Been standing here for over 20 mins since two men working here, one directing and one driving a…read morepallet stacker told me they'd send someone to cut wire for me. After 10 mins I called the store and asked them to send someone to help me. This is Not acceptable. No one seems to be in this department anywhere. I have a work crew costing me a lot of money waiting on me to bring electric wire back so they can finish their job. Finally after 25 mins I go walking and find Michel- very helpful friendly man called Rob and Rob came quickly and was nice and helpful.

It was New Year's Day, and they were a little understaffed, but everything was clean always clear…read moreand I got what I needed. The only drawback is whenever you have to get something from one of the high shelves, and they are shorthanded. It takes a while to get it but, that's OK.

Doc was super nice and heloed me find exactly what I needed. At the Key West Eaton Street store…read more I'll be in soon for more plumbing advice. Oh. Yeah and the key dude was cool toom

Great store that has almost everything Staff is very nice…read morePrices on some items really don't have to be that high- Cleaning supplies for one The markup is outrageous For us neighborhood locals it's a necessity and things don't all have to be that expensive All in all a great store though to have

Staff is very helpful. Had small projects. First time they helped me determine that I didn't need…read moreanything "new". 2 nd project they got me to all I needed with a smile. Very nice folks. Thank you!

This small store is very fully stocked with just about anything you would expect at an Ace hardware…read morestore. The employees are great and always help me find what I need here. On our last keys trip I stopped in a few times for small items.

Very knowledgeable staff and if you look from the outside it looks like a small store but once you…read moreget in there, they've got a lot of items to select from. Very clean well stocked, pet friendly just a nice place to stop if you need something.

Writing a review specifically to counteract the negative reviews which seem to reflect poor…read morecustomers, not poor customer service. I've been in this store about five times for different reasons each time. They have always been helpful and friendly and explained things I wasn't sure about or helped me find things that were very well hidden in their tightly packed--very well stocked for its size--store. Twice I have found things here that the other local stores did not stock. Side note: All three hardware stores on BPK have been nice and helpful.

Great location although it's small it's got everything you need in the upper keys from standard…read morehardware store items Tina wide variety of paints. Outdoor equipment bbq's, plumbing and carpentry supplies need. It just doesn't have lumber.

Staff is super sweet!! We came in for boat wash and was recommended a blueberry scented soap. It…read moresmells delicious and works great. Thanks for the help and my pup says thanks for the treats!

This Ace Hardware has been such a saving grace during those tense moments when you find yourself…read moremissing a screw or running out of tape while doing projects around the house. There's not a Home Depot super close to where we live and while this shop is significantly smaller, they pack a lot in! What has always set Ace Hardware apart is the service. There's always someone around to answer my questions and point me in the right direction. From key copies to gardening soil, they've always had what I'm looking for (admittedly I'm not doing anything *too* crazy around the house). It's located in the Red Bird Shopping plaza next to Walgreens. It'd definitely be easy to find if you didn't know what you're looking for. That being said, there's always parking in the big lot!

I'd appreciate it if they could stop being sexist. As a woman, on 2 occasions I haven't been helped…read moreproperly and it's obvious it's because I'm a woman. The first time the old man who's the main floor guy who works there during the week upon asking him to help me find a particular nut that I had with me asked "where's my husband and why can't he being dong this for me" and the second today was admit they didn't have the bolt I needed. When I asked to be shown the bolts and the door hinges (bc I needed a particular pivot for a door) which again I had one. After being directed there I easily found it. When I asked him if it was the same bolt, he said "yes" . It's disappointing that I can't go in to my local hardware store to find simple items and that Ace hardware supports this culture!

I stopped in to look for a generic part for my charcoal grill, they sell grills here and have a…read morelimited supply of parts in stock so I thought they might have something I could retro-fit. After waking the aisles I figured I'd run into an employee at some point and I did, after having a short conversation he insisted they didn't have what I needed so I asked him if maybe we could figure out something to get me by but he insisted I would need to go online and find the correct part, being I am visiting from out of town and had steaks thawing even Amazon couldn't save the moment. Well today "Ace wasn't the place with the helpful hardware folks" unfortunately although it is a nice little hometown store. After being a little disappointed that I wasn't going to find a workable solution I moved on. Fast-forward 10 minutes and a short drive up the road to Publix - I walk in headed to aisle 3 where they sell charcoal, chips and chunks of wood for smokers and voi· là there it is. I guess this Ace is more geared for canned solutions which is fine if you need a box of screws, a PVC fitting or a plunger. Nothing bad here was just hoping for a little unsolicited customer service and a friendly hometown helping hand so this experience was just okay...

There's a full service hardware shop and anything they don't have. They could probably get for you…read morewithin 24 to 48 hours check for hours during holidays, but everyone is very knowledgeable and anyone who doesn't know something. Just go to Bob in the paint section. He knows everything.

Should've read the reviews and I wouldn't have this headache now. RUN!! Do not purchase anything…read morethat requires delivery. Purchased a drier. The delivery guys didn't have the right clamp for the hose and said they would connect it with duct tape. Warning bells should've have gone off. But if my experience can save you then I guess something good would come out of it. First time we used the drier the hose disconnected. We called immediately and they scheduled the service call. So we're home and wait and wait. Turns out Claudia at the warehouse 3341 canceled the call and decided she would send the same guys out. She didn't tell anyone, not even the guys because no one showed up. HOURS on with customer service in 3 phone calls. I called the delivery guys directly from the number they called me. They have the day off so don't know what Claudia did with our service call. Finally get it rescheduled for another day. The agent transferred me to the warehouse 3341 to ensure they have the missing part in time for tomorrow's delivery. Spoke with Briana who shouldn't deal with customers, tell me not to worry because her supervisor CLAUDIA would take care of it. At the end of my 59 minute call I get transferred to their survey which is in a loop and I cant tell them how lousy they are.

I have done business with Lowe's for the last 25 years and have never had any problems. The staff…read moreare very friendly and helpful. For instance, when I ask someone where to find an item, they don't just tell me, but take me to it. Now that is excellent customer service.