Well I have been coming to Lowe's at this location for quite some time now. Never returned much of anything but found that I needed to return something that had been on my back burner for quite some time. Now I was not expecting a full refund since I know it had been awhile since the purchase. I was told that since it was past 90 days, they would not be able to even give me a store credit even with my proof of purchase. Interesting as at Home Depot, they are willing to provide at least a store credit if you have your receipt and the product is still in stock and available. I am not knocking the return desk employee as she was great and was doing her job. This is more a knock of Lowe's corporate and their guidelines. Not a big deal but if you have a receipt and the product is available and can be sold again, why not provide a refund. I think I will stick to Home Depot going forward as they seem to be a little more flexible on this front. Wishing everyone a great day. read more

Should've read the reviews and I wouldn't have this headache now. RUN!! Do not purchase anything that requires delivery. Purchased a drier. The delivery guys didn't have the right clamp for the hose and said they would connect it with duct tape. Warning bells should've have gone off. But if my experience can save you then I guess something good would come out of it. First time we used the drier the hose disconnected. We called immediately and they scheduled the service call. So we're home and wait and wait. Turns out Claudia at the warehouse 3341 canceled the call and decided she would send the same guys out. She didn't tell anyone, not even the guys because no one showed up. HOURS on with customer service in 3 phone calls. I called the delivery guys directly from the number they called me. They have the day off so don't know what Claudia did with our service call. Finally get it rescheduled for another day. The agent transferred me to the warehouse 3341 to ensure they have the missing part in time for tomorrow's delivery. Spoke with Briana who shouldn't deal with customers, tell me not to worry because her supervisor CLAUDIA would take care of it. At the end of my 59 minute call I get transferred to their survey which is in a loop and I cant tell them how lousy they are. read more

Lowe's Home Improvement - Time I can't get back - Hardware Stores Near Me - Miami, Florida

I have done business with Lowe's for the last 25 years and have never had any problems. The staff are very friendly and helpful. For instance, when I ask someone where to find an item, they don't just tell me, but take me to it. Now that is excellent customer service. read more

A very rude and unprofessional driver who arrived way ahead of the scheduled delivery time and because of that, he was in a rush to deliver the product, left it without my authorization in the backyard, and did not install or made sure the product was functional before he left. After I contacted the driver, he promised to return to my property after his last delivery and complete his work. Not only he never returned, but he didnt answer my phone calls anymore and blocked my number so I couldnt call him. What a horrible experience, what a horrible customer service, delivery and installation services provided my Lowes. It definitely makes me think it twice before I order anythint again from this store. After that, I called the store and was transfered 5 times before anyone could give me an answer and as of right now, my product is left on a backyard without any installation. Not exactly what I expected from Lowes after spending more than $2000 dollars. read more

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Terrible customer service... I mean, seriously bad. They wouldn't accept returns even though I had a receipt and was completely unopened and purchased only 2 days prior ... instead they told me to return it at another Lowe's unless I return the entire order which I did not have with me nor did I want to return. Go to any other Lowe's, save yourself the trouble of potential future problems. read more

Regarding the Lowes in North Miami Beach on 163rd Street. Had a horrible experience with the checkout clerk, JASON, in the gardening department. He was very rude, abrupt and did not know how to apply the discount that I had. After about fifteen minutes of his ignorance, I asked him to get me a manager who would be able to apply my 10% discount. He finally reluctantly called for a manager, who never answered the call and never showed up. He told us to go to the c ustomer service department. I told him first erase my personal information off his computer which was visible to anybody. Instead, he left us standing there and went to another register and started waiting on customers who had been held up waiting in line due to his ignorance. After I started telling him I was going to report this situation he came back to the register and cleared all my personal information. We then went to go stand in another line in the customer service department. We got a clerk name Jennifer who was friendly, knowledgeable and knew how to apply my discount and we were out of there in about five minutes. Jason is very rude and should not be working with the public and he should spend more time in orientation so he learns the workings of the store. read more

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!WARNING WARNING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Lowe's is practicing some very shady tactics, Do not take out credit with Lowe's, They have ran my credit with the wrong first name and last name and they still approved to give me credit,. I thought that was a little bit weird but i said ok, fast forward 4 month later i get a letter saying my account is closed, I've been trying to find out why it is close, because my balance is almost nothing, and I've never missed a payment. it's been 3 week and they still will not told me why, even thought by law they have 10 days to tell me by US mail. VERY BAD BUSINESS PRACTICE AND POTENTIALITY ILLEGAL. read more

Lowes supposed "lowest price guarantee" is a lie. I bought an item online. One week later the price dropped, yet according to "policy" the company would not adjust my bill. To get the better price customers must return the items and buy them again at the sale price - a total bureaucratic waste of time and effort. I'll shop elsewhere. read more

June 30th 2022, I called the Lowes located at 9191 sw 137 Ave at approximately 810pm. After asking to speak to a respresantative, a woman answered the phone. My question to her was, does Lowes price match best buy? She advised she was going to get the answer for me. 25 minutes later someone picked up the phone and hung up. I called multiple times and someone continuously picked up and hung up the phone. Needless to say, this is frustrating and unprofessional. Best buy will be getting my business. I attached a screen shot of the calls to this review. read more

Lowe's Home Improvement - Call log to Lowes - Hardware Stores Near Me - Miami, Florida

I've only ever been to home depot but a lack in their inventory caused me to come to Lowe's. IDK why I've never been here, but let me tell you, I was IMPRESSED with how much nicer and cleaner it was than home depot. Starting with the parking lot throughout the store and even the self-checkout - it's like they noted all the annoying and gross parts of Home Depot and improved on that for their store. I'm going to start to visit this store before HD from now on! read more

Came to Lowe's to buy a bathroom lamp. I'm very glad that we have a Lowe's close to our house. This store is very well stocked, with a friendly and attentive staff. I had a question about the specific way of hanging the lamp that I was buying and Luis at the lighting department was extremely helpful. Their garden department is filled with beautiful flowered plants, I usually leave with a plant when I go to Lowe's. Tip: If you go to this Lowe's, they have a food truck outside that was advertising mamey milkshake... Yum! read more

Lowe's Home Improvement - Hardware Stores Near Me - Miami, Florida

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not good employees,,very bad costomer service ,,I waiting for more than 1 hour for my order

Lowes used to be known for a great costumer service and their employees were really knowledgeable, not anymore. They have a bunch of young kids that have no clue about their department, 30 minutes waiting for an associate to cut a piece of 6-2 gauge; after 3 calls from different associates the person never showed up, one more thing to add on this ( the store was EMPTY) Lowest used to have employees that could give you advise about electrical, plumbing etc. Now their answer is ( you have to talk to electrician or plumber) I guess I have to go back to Home-depot. read more

I will give it a zero if I can . The return policy at this place is atrocious!!!!! If you paid in cash and you lose your receipt.. you can eat it your item or throw it away!!! They will not return anything of any value if you paid in cash and don't have a receipt. Not even a store credit!!! The manager, Demetrice at this location refused to return a door lock that my 89 year old father bought with cash and lost the receipt. All he wanted was a store credit, and they didn't have the courtesy to give him the credit. And to make matters worse, they broke the quality control seal and opened the box. Lowes is not friendly to the elderly who usually dont have credit cards and are often on fixed incomes. Lowe's is like buying at the flea market or garage sale. If you paid cash and you lose your receipt, you might as well eat it or throw it away!!!! Go to Home Depot instead at least I'll give you a store credit read more

Lowe's Home Improvement - Lock - Hardware Stores Near Me - Miami, Florida

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Please give credit & thanks to these two employees, ALMA & KARLA. They were fantastic. They gave the best customer service & helped me when no one else could. I needed to find a particular item & everyone else I asked sent me to the wrong aisles. ALMA & KARLA walked me to the area & helped me find it in no time. I really appreciate that. My survey time expired, so this was the only method I could find to get this positive compliment to them. Thank you so much!!! read more

Came to this place to find some split unit AC and all the aisles were closed during peak hours. Terrible customer service they won't open the aisles for me to grab a $700 unit so going to Home Depot lost my business read more

Lowe's Home Improvement - In Lowe's and a bunch of isle closed during working peak hours - Hardware Stores Near Me - Miami, Florida

This store would not accept a virtual gift card received from work. The gift card had its number and pin. They said without a barcode they could not key in the number. Update went to the Davie location. Had no issue with my gift cards. Hialeah lost my sale, will not return to this store. Davie location employee are nicer and store in clean and organized. Worth the drive. read more

Lowe's Home Improvement - Hardware Stores Near Me - Miami, Florida

As much as I wanted to love you Lowe's..... nope.... it doesn't work. The store is pretty well organized and clean. When I go shopping looking for deals and checking prices on the items that I am taking. So happens to be that at the time at check out, 2 of the 4 items that were rung up at the cashier had the WRONG price. As addressed with the cashier or person helping, they say... "this is what my systems is telling me".... on the contrary there is a BIG sign that the price is on sale or the price is $9.99 for example, the price rung up to $10.99. On the second item it was at regular price. Worst of all the staff of Lowe's DOES NOT MOVE to check on the isle itself the item on sale. They ask you to get a picture with the price on the item.... like WHAT???? what type of customer service is that??????????? The customer is certainly NOT responsible for the system that has not loaded the correct price. This experience is definitely deterrent from shopping at Lowe's. Definitely not a good experience for the customer. As their motto says.... "Do it right for less".... but not at the expense of the customer...!!! read more

What can I possibly say that 2 stars doesn't already say. These guys were going to take on Homedepot.. hahaha at least at Homedepot I know I won't get any one to help me, but these guys were going to win you over with their exceptional customer service. Epic fail... 2 stars well deserved Lowe's manager at Kendal and 137 ave.. read more

Item is 4 star. However the staff has no clue what they are doing. I placed an online order for my bathroom vanity on 4/6. On 4/13 called store follow up. I was informed that item was possibly in the warehouse but would need to call back next day to allow them receiving in their system. 4/14 next day called. 1 girl told me my order was not received by vendor yet & needed to convert into a PO. Also mentioned, their first distribution center has qty 9 & its easier for me to cancel & re-order in person. Later this day I go to store & customer service says they have zero in stock but I need to order through bathroom department. A nice guy at bathroom dept looked it up & confirmed they had 1 in stock. Since 4/8. Why was not I called. Why was I told they had none. Why did manager have to cancel my order when they had 1 in store. Not a good manager. The guy at the bathroom dept brought it out from stock & assisted us to cashier & car. I had to beg manager to not just price match it but offer me a discount for the inconvenience & their confusion. I would mention names but we all need jobs. After reading other comments seems this staff is a group that lacks in communication & needs more training. They need to offer better discounts when THE MANAGER screw up orders or has no clue. read more

It is the worst company in the United States, I have been waiting for my kitchen appliances for 5 months and they have changed my delivery date 7 times. Don't buy anything from him if you don't want to be fooled. read more

The absolute worst. No joke. Be warned when doing an online pick up here. For starters, I gave them my confirmation number and paper... they had no idea where to find it. You'd think common sense would dictate to separate items by customer/order neatly somewhere. The back area looks like a junkyard -- COMPLETE AND UTTER MESS. Nothing is organized. Boxes scattered all over the place. Employees not knowing or even CARING. The lady that attended me when it was my turn essentially gave up 2 minutes in and set me aside as everyone else focused and attended ALL OTHER CUSTOMERS IN LINE. So basically, I was last. WORST OF ALL, when I finally ask for a manager, 30 mins in, the other lady that was there the entire time, Patricia, just happened to be the manager. You would think at some point she'd have taken the managerial mantle and taken charge of the situation. NOPE. She just went along 'organizing boxes' in that filth of a room where nothing could be found to begin with. So what 'work' was she really doing? So when I engage her and explain to her the situation, instead of taking initiative and doing something or appointing someone to, she focuses on me saying that 'no one cares' and seemingly gets offended and abruptly ends the conversation, saying she 'wasn't going to argue with me'. WHAT?? I HATE COMPLAINING. It's not in my nature. I'll sit there and take things. And the one time I try to be vocal, THAT's the reaction I get from a MANAGER?? There's nothing managerial about Patricia. In fact, her lack of concern shows a deeper issue and really is hurting Lowe's keeping her there (Mark my words). You can see a picture or this lovely individual attached. I literally wanted to disappear after this experience. Not to mention, the online pickup line is mixed in with returns and exchange line so it took EVEN longer than it should have to get this horrible excuse for assistance. 30 mins in... I'm still waiting. Would have been faster to just buy items in store. 50 minutes in, I got the FOUR washers that were supposedly 'ready for pickup'... only they never found the washers I purchased, so had I not just been tortured into submission of selecting other sized washers, I would still be there. NEVER again will I do a store pickup at this store again. You've been warned. read more

Lowe's Home Improvement - Hardware Stores Near Me - Miami, Florida

First time at this place and believe it or not; I liked it. Impecable, and organized place. Lowe's has labeled aisles with the information on what to find in each one. Their staff is ready to assist you in every section. Plenty of cashiers and conveniently located customer service desk with nice people there whiling to help you. Ample parking lot and great schedule, open at 6:00 am except Sundays at 8:00 am. A friend told me that I will find help in Lowe's, for my broken Ac and when I went I asked one of the guys at the appliances section, he told me he doesn't do that but he personally took me with the lady in charge. She gathered all my information and sent it to the people that, as she said:"will contact me" from Lowe's, to check my Ac and give me an estimate. They have not called me yet but I have to understand that's Sunday on a Labor Day weekend. I'm definitely going back when I need to. Primera vez en este lugar y créanlo o no; Me gustó. Impecable, y muy organizado. Lowe's ha etiquetado pasillos con la información sobre qué encontrar en cada uno de ellos. Su personal está listo para ayudarle en cada sección. Un montón de cajeros y convenientemente ubicado servicio de atención al cliente con gente agradable allí dispuesta a guiarte. Amplio estacionamiento y excelente horario, abierto a las 6:00 am excepto los Domingos a las 8:00 am. Un amigo me dijo que voy a encontrar ayuda en Lowe's, para mi Ac que está dañado y cuando fui le pregunté a uno de los señores en la sección de electrodomésticos, me dijo que no lo hace, pero él personalmente me llevó con la señora encargada . Ella me pidió toda mi información y la envió a la gente que, como ella dijo: "me contactará" de Lowe's, para revisar mi Ac y darme un presupuesto. No me han llamado todavía, pero tengo que entender que es Domingo en un fin de semana del Día del Trabajo. Definitivamente voy a volver cuando sea necesario. read more

Lowe's Home Improvement - Hardware Stores Near Me - Miami, Florida

Went on a tip from a friend of mine that there was a refrigerator that was $199 down to $60. Great deal! We went to customer service and asked them for help which she did not help she didn't find anyone to help us. I had to go back to ask her again where I could find the item and she rolled her eyes and pointed to a section of the store and didn't help me at all. This was not good customer service, I'm very disappointed. read more

I have been dealing with this Lowe's for over a month and a half. 3 separate times I have tried to purchase flooring. I have gotten the run around first they have it then they don't. But they won't let me purchase it ahead of time. I have gotten from many managers how they were going to make sure I will receive it. These same managers are useless! This is how you take care of veterans! The costumer service here is the worst I have seen. If I could find these floors somewhere else I would go to them. But I can't find them anywhere else. After this I won't be going to any Lowe's store. read more

NOTICE TO CASH CONSUMERS - This Lowe's has a new policy, where if you pay cash and cannot produce a receipt, you will not get credit both in form of Cash or a Store Credit. They told me it was because of Covid and they didn't want to accept items unless they knew where/who it came from. Even though the merchandise I had were Kobalt and had orginal tags, less than 2 weeks old. BTW - this is not even on their Policy board, as they said this was just created recently and all Lowe's no longer allows Cash paying customers with no receipt to get credit, even if they bought it the same day. read more

Lowe's Home Improvement - Hardware Stores Near Me - Miami, Florida

The place is clean and organized. The staff are friendly and helpful.Some stuff is easy to locate.just the typical hardware store..nothing special. read more

Lowe's Home Improvement - BBQ section - Hardware Stores Near Me - Miami, Florida

I need to replace a Toilet Flapper. I've been to two other big brand hardware stores and they both gave me, after looking and touching the old one, the wrong one. I decided to go further down the road and stop at Lowe's. WOW! What a difference. The associate simply looked at the item and handed me a new one. Of course, I was skeptical and he sensed a disturbance in the force and turned over the new one and showed me that it is the right one. Lowe's is my 1st stop from now on. read more

Today I had one of the worst experiences that I ever experienced, I walked into Lowe's Home improvement and couldn't find that what I was looking for and after about twenty minutes or so I started searching for someone in the store to help me, I ran into two people walking together ask for help and one employee told me that item that I was looking for was probably in electrical one of several islands as if I didn't know that, the other one who paged the electrical person who happen to be at lunch who never responded or came. The two employees ended up coming back my way accompanied by at least five other employees, they must have been going to a company picnic lol, I ended up walking through the store and found a gentleman in the garden area who went beyond and above the call of duty to make sure to help me find what I was looking for, there were two other employees that ended up being helpful in the end. I don't believe in the firing of people depending on the circumstances but they need to send the Three helping employees over to home Depot and and fire everyone else and tear this useless store down for a business/company, that will really benefit this community, Home Depot is enough. PS: this post deserves no stars, I can't believe I'm forced to give them even a start to make this post. read more

I needed a specific item and couldn't wait for shipping so when I saw it available only here, I made the weekend trip to pick up my bamboo privacy shield. At first, the location of where it was supposed to be turned out false but with the help of an associate I found the stash and quickly stocked up. While I was there, I saw some solar spotlights for the exterior of my house so I got a few and I'm happy to report they work great. Lowe's is set up in a more aesthetically pleasing way than your traditional Home Depot which I enjoy. It's less industrial and has cute flamingo things in the outdoor section. It's a bit far south for me but they have a huge inventory so sometimes it's worth the trip. Check out the garden section before you leave because they have gorgeous stuff! read more

I love Lowe's products but I hate the way their stores are so under-staffed! These poor employees can't possibly help people the right way. That's not to say that most of them actually try to be helpful to the best of their ability. It's just impossible for that skeleton crew to cover that giant store. The one cashier working has to continually apologize to everyone in line. The guy helping us get a cart had at least 6 other customers to help us before that could happen. Many of the employees have just given up and could not possibly care less. Customer Service is anything but that. Returning an item was an annoyance to Genevieve, who is probably the rudest employee at any store I have ever experienced. She should not be the face of Lowe's under a sign that reads "Customer Service." She was also nasty when we were getting help with a large box we had to leave because it didn't fit in my car. Thank goodness Jose is one of their friendliest and most helpful employees. He got us our large box even after the store closed. (BTW Yelp says they close at 10pm, when it's really 9pm). Shame on Lowe's. Maybe corporate would realize they are losing customers because of this! read more

This has to be one of the worst places to shop. No one answers the phone for curbside pickup. Service is terrible. Then they wonder why they can't compete with home depo. Only reason I gave one star is because there's no negative stars to give. My advice, stay away from this dump. read more

El dia 30 de julio de 2022 compre una ventana de impacto que cada vez que voy a preguntar personalmente me van aplazando la fecha, hoy he llamado y cuando pregunto, me cuelgan el telefono, es increible!!! fui personalmente y entonces que no me podian atender sino hasta las dos de la tarde. Y asi cada dia que voy o llamo, salgo mas frustrada. Son 43 dias que han pasado, cuantos mas tendre que esperar? read more

Pretty typical Lowe's store with lots of parking, huge selection, and good service. I was here buying some basic home improvement items and was happy with the selection and prices. read more

I can see why this place is a low 2 star place. Their customer service is practically non- existing. Employees don't know what they're doing and treat their customers like garbage. Make sure your name matches exactly what it says on your card or ID because even with legal name change paperwork they won't process your payment and then kick you out. I've never had a problem with my name change except for this place. read more

This is by far the worst home improvement place I have ever gone. I went in search of a refrigerator, an actual buyer, not there to kick the tires and waste their time. They have one guy who is busying selling cabinets but nobody to help. I went to the customer service area asked twice for an assistant or regular manager to no avail. After 25 minutes I left. They are a disgrace. The place wasn't busy, the other employees can only say, "it's not there section" and you are left there waiting like an idiot. Then they wonder why Home Depot is kicking their butts all over the place. read more

This store has terrible customer service. The store manager Demetre denied to honor a $15 price adjustment when the item was clearly in the wrong place even after showing him a photo. Another manager went to verify and proceeded to fix the items before coming back with a different picture. He then tells me he will meet me halfway like it's a negotiation. Ended up leaving the item and as I head out from the store I hear Demetre talking to i assume another manager about how it's only 3 dollars less in what he was trying to negotiate ect. Made sure to let him know if they going to talk about a customer wait for them to at-least leave. Of course he made an excuse that they were talking about some balloons in the office. I am very disappointed in this place. I already contacted corporate and am waiting to hear back. read more

The customer service at this store is one of the worst I have ever encountered , no one answers the phone and when they do they just put it back on hold . Horrible service read more

Customer service here will never work with the current system. Been waiting here over an hour for someone to bring the BBQ grill we ordered. It's not assembled or anything it's just sitting in a box somewhere. Every person they send for it never comes back. The line itself has cut off the entrance to the store and there isn't a manger who seems to care at all. Blown away by the lack or professional service. Won't ever come back read more

I was looking for bathroom items, a sink, faucet, etc... Lowe's selection was great but better yet was Kevin Rodriguez, who went above and beyond to answer all my questions and help me find what I was looking for. Michelle - a very Happy Customer :) read more