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    Lowe's Home Improvement

    2.0 (141 reviews)
    ModerateHardware Stores
    Open 6:00 am - 10:00 pm
    Updated 2 months ago

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    I will give it a zero if I can . The return policy at this place is atrocious!!!!! If you paid in cash and you lose your receipt.. you can eat it your item or throw it away!!! They will not return anything of any value if you paid in cash and don't have a receipt. Not even a store credit!!! The manager, Demetrice at this location refused to return a door lock that my 89 year old father bought with cash and lost the receipt. All he wanted was a store credit, and they didn't have the courtesy to give him the credit. And to make matters worse, they broke the quality control seal and opened the box. Lowes is not friendly to the elderly who usually dont have credit cards and are often on fixed incomes. Lowe's is like buying at the flea market or garage sale. If you paid cash and you lose your receipt, you might as well eat it or throw it away!!!! Go to Home Depot instead at least I'll give you a store credit

    Call log to Lowes
    Yamil A.

    June 30th 2022, I called the Lowes located at 9191 sw 137 Ave at approximately 810pm. After asking to speak to a respresantative, a woman answered the phone. My question to her was, does Lowes price match best buy? She advised she was going to get the answer for me. 25 minutes later someone picked up the phone and hung up. I called multiple times and someone continuously picked up and hung up the phone. Needless to say, this is frustrating and unprofessional. Best buy will be getting my business. I attached a screen shot of the calls to this review.

    Ciri D.

    Came to Lowe's to buy a bathroom lamp. I'm very glad that we have a Lowe's close to our house. This store is very well stocked, with a friendly and attentive staff. I had a question about the specific way of hanging the lamp that I was buying and Luis at the lighting department was extremely helpful. Their garden department is filled with beautiful flowered plants, I usually leave with a plant when I go to Lowe's. Tip: If you go to this Lowe's, they have a food truck outside that was advertising mamey milkshake... Yum!

    This store would not accept a virtual gift card received from work. The gift card had its number and pin. They said without a barcode they could not key in the number. Update went to the Davie location. Had no issue with my gift cards. Hialeah lost my sale, will not return to this store. Davie location employee are nicer and store in clean and organized. Worth the drive.

    In Lowe's and a bunch of isle closed during working peak hours
    Erika B.

    Came to this place to find some split unit AC and all the aisles were closed during peak hours. Terrible customer service they won't open the aisles for me to grab a $700 unit so going to Home Depot lost my business

    Bert M.

    The absolute worst. No joke. Be warned when doing an online pick up here. For starters, I gave them my confirmation number and paper... they had no idea where to find it. You'd think common sense would dictate to separate items by customer/order neatly somewhere. The back area looks like a junkyard -- COMPLETE AND UTTER MESS. Nothing is organized. Boxes scattered all over the place. Employees not knowing or even CARING. The lady that attended me when it was my turn essentially gave up 2 minutes in and set me aside as everyone else focused and attended ALL OTHER CUSTOMERS IN LINE. So basically, I was last. WORST OF ALL, when I finally ask for a manager, 30 mins in, the other lady that was there the entire time, Patricia, just happened to be the manager. You would think at some point she'd have taken the managerial mantle and taken charge of the situation. NOPE. She just went along 'organizing boxes' in that filth of a room where nothing could be found to begin with. So what 'work' was she really doing? So when I engage her and explain to her the situation, instead of taking initiative and doing something or appointing someone to, she focuses on me saying that 'no one cares' and seemingly gets offended and abruptly ends the conversation, saying she 'wasn't going to argue with me'. WHAT?? I HATE COMPLAINING. It's not in my nature. I'll sit there and take things. And the one time I try to be vocal, THAT's the reaction I get from a MANAGER?? There's nothing managerial about Patricia. In fact, her lack of concern shows a deeper issue and really is hurting Lowe's keeping her there (Mark my words). You can see a picture or this lovely individual attached. I literally wanted to disappear after this experience. Not to mention, the online pickup line is mixed in with returns and exchange line so it took EVEN longer than it should have to get this horrible excuse for assistance. 30 mins in... I'm still waiting. Would have been faster to just buy items in store. 50 minutes in, I got the FOUR washers that were supposedly 'ready for pickup'... only they never found the washers I purchased, so had I not just been tortured into submission of selecting other sized washers, I would still be there. NEVER again will I do a store pickup at this store again. You've been warned.

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    not good employees,,very bad costomer service ,,I waiting for more than 1 hour for my order

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    Luis on the other hand in the fan section, was incredibly helpful and spoke so well about the products.

    Mentioned in 3 reviews

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    Central Ace Hardware

    Central Ace Hardware

    3.5(14 reviews)
    19.9 mi
    $$

    Just like Rob said, this store has serious personality issues among many of its employees. I always…read moredread having to go to this store, because I know that if I need help with anything, I'm either going to find that there's no help to be had, or I'm going to have to get a taste of someone's bad attitude. On the phone today, I was on hold for 15min after adding a simple question,"do you have long neck funnels", and then got hung up on Last time I was there, I was accused of trying to cheat the store on a return, I had purchased a bunch of spark plug sockets, to eliminate the chance of getting the wrong one, and they didn't have the 18mm I needed. When I made the original purchase, I was promised I could return them no problem. When I tried to return them, they said, " no returns". Basically, decent selection, side from anything marine or automotive, but mostly horrible service. There seems to be two or three guys here that are holding it all together

    Labor Day I visited ace hardware on 41st arthur Godfrey rd Miami Beach Fl 33140. . No sales and all…read moreprices are not posted you have to ask the price for every Item. The cheapest paint was 55.00 a gallon and the Berh paint was 80.00 dollars per gallon. Price guaging . I went to Home Depot . You can see the price it is Posted and great sales . Do not go there they charge to much and can quote any price since prices are not visible to clients. I cannot even give them one star . Will never go There again and will tell everyone about My experience.

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    Central Ace Hardware
    Central Ace Hardware
    Central Ace Hardware

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    Lowe's Home Improvement - hardware - Updated May 2026

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