UPDATED: This establishment will ONLY do what's "required by law" and apparently doesn't care or understand how this reflects on them as a business when clearly a law is insufficient and/or being misrepresented to them. The owner is quite rude & only understands how to escalate an already bad situation instead of helping calm a rightfully upset customer when HIS EMPLOYEES can't get themselves on the right track.
Keith,
You do not have the "facts" correct as my mother would literally never say the words you quote her with. She's much more elegant with words than you could ever be.
Yes, she was upset about the parking issue (as well as reservation issue) and was not being calmed even slightly by YOUR rude & condescending tone (I too have witnesses). Had you allowed your managers, who are hopefully trained to deal with these situations, continue to do their job it may not have escalated at all. I can, with 100% certainty, say there was no conversation at our table about the issues during our meal and there was no disruption of any party around us during the meal. The parking issue was brought to the attention of one of your managers after we were done & waiting for the check. They promptly called you over and unfortunately that's when things got worse. You, sir, should not own any type of customer service business as you have no clue what you are doing.
Regardless of your continued misrepresentation of the "facts," I will acknowledge I was quite upset myself. I had just spent more than 3 hours in your establishment watching your workers make mistake after mistake and completely ruin what was intended to be a special & celebratory night (hold the waiter we finally got, because he did his best with a bad situation - maybe you should ask him how he did that so easily & put it into practice yourself). I cannot & will not tolerate ANYONE being rude or disrespectful to my family. Ask any one of them (since you apparently know them). I am a humble and kind person typically, but you caught me on a bad night in a bad situation. Which by the way, you all caused.
If you have any further comments to make to me, feel free to ask one of my family members for my number as I will not continue it here.
Sincerely,
The last person who will ever come back to your establishment
ORIGINAL POST: Let me start by saying this was a visit to celebrate my mom's birthday and we had a reservation. Now, let me tell you how that went...first, we showed up 15+ mins early, then we waited, and waited, and waited some more. Reservation was at 7pm, but we were not sat until 8pm. This was due to several issues with scheduling & others being sat at what was told to us to be "our table" (multiple times). We not only were there to celebrate but had a small child & elderly person (*in a wheelchair - remember for later!) in our party. When arriving there was no handicap parking (ONLY 1 SPOT DESIGNATED FOR THEIR LARGE RESTAURANT & IT WAS TAKEN!!!!!), and we had to park in the back 40. After that things went downhill very quickly given the unplanned wait as well as clear confusion on the hostess' part with regards to "our table." Then when it got closer to 8pm it seemed as though things MIGHT get better. HA!!! Yeah right. Once sat our waiter was attentive & took as good care of us that I'd expect from a lesser establishment to be honest. Then, oh then, the OWNER was called to come to our table...that's when things went unfortunately South very quickly. When he was questioned about the LACK of handicap spots he stated, "We meet requirements" essentially and became VERY defensive. He was quite rude to my mother (THE PERSON THE CELEBRATION WAS FOR!) and then continued the escalating conversation with me! When asked if he's ever had a family member or close friend in a wheelchair & if so had to deal with getting them in/out of his establishment he became even more defensive & began insinuating I was in need of having the cops called on me for questioning him. This is the point where my decision to NEVER patron his establishment was made. I sincerely hope none of you will either. Lack of accessibility and the rudeness with which our questions were met, as well as the unnecessary wait we endured are all reasons this place will never host me or any member of my LARGE family going forward. read more