Based on past satisfaction, drove 50 miles (x2) to get a comprehensive inspection of my 30-year-old…read moretruck. Got moved up in line to help me get ahead of rush hour traffic returning to Portland. No charge, but a calendar of recommended services. Trinity deserves my loyalty.

Made a 7:00 am appointment for routine annual service online. Received a text confirmation. Arrived…read moreat the appointment time just as they were opening. Was told that they don't make 7:00 am appointments. Guy at the service desk knew nothing about the appointment, fiddled with his computer for awhile, didn't seem too concerned that they apparently screwed up, didn't offer a solution. Will be looking elsewhere for service.

I called the shop this past week checking on the type of oil they used in my last oil change. I…read morementioned my oil was little low and I was wanting to use the same type to top it off. The folks in the office told me to just stop by and they would check and add oil if needed. I call that REAL cus service! Thanks to the AJ Team and congratulations on the celebration of your 50th of customer service! Bob R

I called AJ's for a repair to my car and told them the information about the repair, Did not…read morereceive a call back at all! Called back after a few days of not hearing from them and talked to someone else. He said he would relay the information back to the office manager and still have received NO response. DO NOT RECOMMEND! Its been over three weeks!

Yes very true to their word and amazing service I would choose them again anytime I need service on…read moremy vehicle over any auto repair company in the area

Took my Volkswagen GTI here twice and had great service both times would definitely recommendread more

Had a problem at one shop went to Vaughn today. Which I should have done prior. He is taking care…read moreof problem. He is grateful of customers and addresses problems. I'm back to going back and recommending my family and friends

This shop went above and beyond for me. Everyone I dealt with was kind, professional, and easy to…read morework with. The quality of the repair was top-notch, and they made the whole process as smooth as possible. What impressed me most was how much effort they put in to help me and make sure everything was taken care of. You can tell they genuinely care about their customers. I'd absolutely recommend them to anyone.

I recently had my turbo go out & they were able to get my car serviced in a timely manner. My turn…read morearound time was quick and their communication along the way was very efficient. They also addressed a wheel bearing issue they could take care for me- which was an already known issue to me, but I wasn't certain if they were able to resolve it during the same appointment. Between the diagnosis of my turbo & wheel bearing, ordering & delivery process of the parts, and service, I got my car within 2 days. They were absolutely great & transparent about anything they came across or might have issues with that may change the estimate. I was very pleased with their customer service, ability to provide proper care to my car, and their mechanic who did all of the work. They were absolutely amazing & I would trust them with any future services I get with my car. I couldn't recommend them any more ! Thank you guys !!

I am updating this review to address the owner's response. My original review stated facts directly…read morefrom the invoice, which remains attached for anyone to read. 1. The "Air Box Repair" & Filter Charge: The owner claims the $101 was to "repair damage to the air box." As line item #5 on my receipt clearly shows, I was charged $25.91 for the filter, $26.00 for two metal clips, and $49.50 in labor strictly described as "Remove & Replace Engine Air Filter Element." Snapping on two clips during a routine filter change does not justify $101 total, nor does the receipt list any actual repair labor for the box itself. 2. Inaccurate Claims About My Review: Brake Inspection: The owner accused me of "fraud" regarding an $80 inspection charge. I explicitly acknowledged that "While they didn't charge for the brake inspection itself, the overall experience left a bad taste in my mouth." I acknowledge the $0 charge on that specific line item. Caliper vs. Total Brake Cost: The owner claimed I said calipers were $900. I never said that. I stated the total brake repairs came out to over $900--which is accurate, as the front disc brakes ($842.24) and rear drum service ($132.00) totaled $974.24. My review explicitly stated the calipers themselves were "almost $250" ($124.14 x 2 = $248.28), which is accurate to the penny. 3. Unclear Communication on Calipers: Replacing calipers isn't routine maintenance for standard brake wear; it's a major component replacement. Check with any reputable shop and they will agree. Replacing them without clearly explaining why the original calipers had failed--rather than just servicing pads and rotors--lacks basic transparency. Bottom Line: Instead of addressing legitimate concerns over high labor rates ($274 to change a single serpentine belt, $49.50 labor for an air filter element), the owner chose to misquote my original review and throw around baseless accusations. Please ask yourself if being accused of fraud is what you want as a customer before you do business with anyone. Buyer Beware: Take my situation as an example of the response you can expect from this shop if you express honest dissatisfaction. I stand by my experience and my invoice. Please review the attached image of the bill and decide for yourself.

Took our vehicle in to check out our lights,..burning out. While in the waiting room..I became very…read moreimpressed with our chosen repair shop. On the phone, our mechanic is honestly explaining to a customer that investing money into the repair is not a good mechanical choice. Better that he seek out another vehicle to purchase. Isn't this the type of mechanic one needs to have, instead of not saying anything? Other mechanics would just take the money, do the repair, and the customer would end up paying in the future for additional costly repairs. We're sticking with these mechanics. Thank you for having honesty and integrity. (5 months ago) They have been great in the past 2 years. They have been honest with us on what is necessary for repairs, personable, and have gone out of their way to help us. I would recommend this establishment.

Outstanding service. Had car towed last second of thurs. Next business day, diagnosed. Fixed in 1/2…read moreof a day. Picked car up with out paying. Shop said to try it out over weekend and bring back if any issues. Pay on Monday if no issues. Had same initial problem 10 min after leaving shop. Took back Friday night. Left over weekend. Prob totally fixed by shop Monday by afternoon. No issues since. Very dependable shop, willing to extend final payment until things were totally fixed. Fast, friendly and reliable. They are a very trustworthy shop. Will not take my cars to any other shop.

Martin got me in quickly, had parts on hand that ended up being the incorrect part inside a box…read morelabeled with the right size and he got the right part and finished the job quickly, efficiently and he was very nice and very fair on his prices and didn't charge me or gouge me. I highly recommend this shop they did a great job and I would happily get another service from them. As I am looking to get a few things fixed on my car separate from the service of the past. I've reviewed you twice!! I really need another repair on my serpentine belt and a tuneup, text me or send me a message. I'm serious this time around bc my car seems like she's getting cranky.

Told me a month ago he could fix my car, then proceeded to tell me he found the parts but refused…read moreto order them. Sprung a random deposit on me that was never mentioned in person or text message when addressing the payment for my vehicle repairs. Now is refusing to take any calls or text from me after i was told the parts were ordered for my car. Good luck to anyone that tries to work with him.

I did not want to invest thousands in the undercarriage plastic (parking berm/ driveway in-egress…read moredamage) of my 350k miled Prius, and I found very fair and quick service at a more than fair price here. I really do recommend this place for any standard repair to a Japanese vehicle, and am very, very grateful for the service!

Very professional and nice. They took my car in on time, and my car was done in a reasonable amount…read moreof time. They did not try to take advantage of me by saying I needed to get a whole bunch of work done. I will be returning to get work done on my car when it is needed and I highly recommend Japanese Connection.