I had my first colonoscopy today, and I'm so glad it was at this facility with Dr. Jacob and the…read morerest of the amazing staff here. Everyone is very kind, patient, and helpful. This place is very organized and thorough. They mailed me a packet, detailing how to prepare for the procedure. They also texted me a few days before, reminding me what to do, and what time my appointment was. I appreciated all the tips for preparation and the do's and dont's. From start to finish, everything is well organized, efficient, and timely. Check in is easy and they even offered to give me information about a living will and medical directives, since I didn't have things like that in place. I've been meaning to do it and wasn't sure where to start and the packet of information was really helpful. They are very thorough explaining the procedure, anesthesia, risks, and all the paperwork you are signing. Cell phones are discouraged so I didn't take any photos, and I appreciated that devices were not allowed in the waiting room and entire facility. Masks are optional. Due to the anesthesia, you need someone to drive you and your driver must be on the premises at all times. Dr. Jacob is so nice! She saw me before the procedure and explained a lot and put me at ease. She spoke with me afterwards too, to go over results and follow up information. This was my first time with anesthesia and my anesthesiologist, Natalie, was very friendly and told me what to expect. She really put me at ease as well. I was put in a hospital bed and wheeled around to where I needed to go. Suzanne was fabulous, got me settled in, and went over my medical history and some forms. My clothes were kept in a bag, and they even had a special place to keep my glasses safe during the procedure. They hung up my mask too, to keep it clean. Marissa and Lisa were the two nurses in the room during my procedure and they introduced themselves right away and were wonderful. The procedure was easy. I don't remember anything. When I woke up, Shellie was waiting for me with water to drink and checking in to see how I was feeling. My mom was in the recovery room with me and that was very nice. (I was asked ahead of time if I wanted my family member with me in recovery and I said yes). It was nice to have my mom in there to listen to things too because I was still a bit out of it. I was in excellent hands here, from start to finish. It was a very positive experience and I highly recommend coming here.

You can't go wrong with this facility. The entire staff runs this place like a well-oiled machine…read more Everybody, from the nurses to the anesthesiologist, as well as the doctors, are wonderful and have great bedside manners. They made me feel so comfortable about getting my first endoscopy, which went much better than I could have ever hoped for!

I had medication-management appointments with two different practitioners at this clinic, and both…read moreexperiences were deeply disappointing. As a grieving mother seeking help after the death of my son, I was hoping for basic empathy and human connection. Instead, I encountered a striking lack of understanding and sensitivity. One practitioner suggested that I read a book about a Holocaust survivor turned psychotherapist. The same practitioner told me that I should try smiling at people when I go out in public. In the context of profound grief, these suggestions felt tone-deaf and inappropriate rather than supportive. What was most troubling was the overall lack of emotional attunement. I did not feel heard or understood, and the care felt impersonal and mechanical. People seeking medication management are often in vulnerable situations. Compassion and thoughtful communication matter just as much as clinical knowledge. Unfortunately, that was not my experience here.

My family's experience with this office has been overwhelmingly disappointing, and I feel compelled…read moreto warn others before they go through what we did. My son was a patient here for several years. Even from the beginning, I had concerns, specifically about one front office staff member whose behavior was consistently rude and unprofessional. My husband, however, spoke highly of Jacqulyn Terry, so we stayed despite my reservations. One early incident should have been our sign to leave. While trying to get my son's prescription filled, I was spoken to in a disrespectful tone, the conversation escalated without cause, and I was ultimately hung up on. When I drove to the office to address it face-to-face, everyone suddenly acted confused and pretended not to know what had happened. I gave the benefit of the doubt and allowed my husband's positive experience with Jackie to guide us. In hindsight, that was a mistake. Fast-forward to just two weeks ago: my son had an appointment, and Jackie was more than 15 minutes late. My husband called the office to let them know he was waiting but would soon have to leave for another obligation. Instead of acknowledging the delay, which was on their end, the staff member warned him that he needed to stay on the call, or he would be charged. He made it clear he would not pay for an appointment that they were late for. He was there on time. He did everything right. A few days later, we received a letter stating that we were being dropped as patients for "too many missed appointments". We have never missed an appointment. Not one. And the most shocking part? Jackie signed off on it. My husband was genuinely stunned because he believed they had built a rapport. I wasn't surprised -- but I was taken aback by the sheer lack of courtesy and professionalism. They didn't even offer one final refill of my son's medication to ensure a safe transition. No communication. No concern. Just a cold letter and a complete cut-off. We were left scrambling to clean up the mess they created, but thankfully, we were able to secure proper care elsewhere quickly. Still, the way this office interacts with a sensitive population is alarming. Patients deserve compassion, transparency, and basic respect. We received none of that. If you read the low reviews and choose to ignore them, you will learn exactly the way we did -- the hard way. In my opinion, this place operates with a level of disregard that is absolutely unacceptable. This place is trash. Steer clear.

I was having a good experience coming in here for Dermatology or Family Medicine, but recently'…read moreI've hit the "final straw". Booking an appointment with any Dr. here is close to impossible. Recently I had an appointment that I was no longer able to make and needed to re-schedule it. There was NO availability with any of the doctor's in that department for the next three months, and they only get schedules three months at a time, so I was told I couldn't reschedule. It's ridiculous in my opinion because any time I need a follow up after an appointment, I am able to get an appointment the follow month with plenty of times to choose from. I went around and around on the phone trying to understand why the system is set up like that but kept getting reverted back to "that's just how it is and there are no appointments available". The cost here for routine appointments is really high with insurance too here, so maybe this is a blessing for me to take my business elsewhere. Other places I'm not nickled and dimed for just sitting in the waiting room. This location needs to step it up and either 1. high more Dr.'s for the different department or 2. Stop accepting new patients for a while because it's clogging the system for pre-existing people that have emergencies pop up and need appointments or re-schedules.

Cannot say enough good things about Henry Ford and the Troy location. I have only come to Troy for…read moreprimary care, but every visit has been five star. Booking is easy through MyChart, the doctors are fabulous (Dr. Tumbarella is AMAZING), and I couldn't be happier with the care I am receiving. I know that health care is personal and the degree to which we are satisfied depends on our response to care (a kind way of saying some people aren't happy no matter what), but I've never gotten less than 100% from every member of the Henry Ford Troy team. Highly Recommended.

Office phone is not on. There is no emergency on call Doctor. My senior mother (a several year…read morepatient) is unable to get her insulin prescription. She has been calling the office for 3 days now and the number will not connect. I have been trying to call for several days myself. Her Pharmacist is unable to get a hold of anyone at this office as well. When she did have an appointment, she fasted for, she waited for more then 2 hours to see the doctor. Horrible Horrible Horrible

The staff was great, but Lifeline suddenly closed without warning, leaving my wife and I without a…read moreprimary care doctor. We had to scramble to find another group to take care of our medical needs, prescriptions, etc. We're both senior citizens and don't need this aggravation. So the office was great, but the main company was a fail.

Waiting times at least 1-2 hours for a standard appointment. No one answers the phone and they take…read moredays to call back when you leave a message. Main physician is checked out and prefers to chitchat about anything but my medical care. I need to find a new PCP...

Everybody is extremely nice and is working hard. I would recommend. It did take a little bit for my…read moreappointment, but the doctor is so friendly with everybody, I can understand that happening. I wouldn't change that for anything, though!

Went to MIU in Troy to have a procedure done and the equipment shut down half way through!! . Had…read moreto reschedule for the facility in Utica. This really isn't a procedure you'd like to have to repeat!!!!!! Huge KUDOS to the Urologist Technician Sarah!!!! ....she is a great asset to this Company!!!! She has a very pleasing demeanor and a very compassionate aura about her. This helped me with having to redo this procedure!!!!!...... The Troy office definitely needs to get their equipment fixed so patients don't have to keep rescheduling!!!!! The reason I'm giving a 5 star is only because I'm giving Sarah a 5 star....

I've been going to MIU for almost 30 years. My first urologist doctor retired and now I'm seeing a…read morefresh young face that was recommended by his medical school Dean of the Einstein Teaching Hospital in New York. He is thorough, decisive, and able to handle my questions with exacting and supportive information. At the clinic I never experienced any significant delays. I saw some of the low ratings. I think some of that is due to the nature of the area being dealt with. For men, we never thought much about our plumbing ever giving us any problems and then when it does the procedures to correct seem somewhat invasive. Do Not be afraid to ask questions. They will answer when you ask. I had a procedure that required a catheter be inserted from my bladder through the penis for discharge of a kidney stone remnants and urine after ultrasonic destruction of a stone that would not go through the descending urethra from the kidney to the bladder. (sounds like fun so far, eh?) . Well the thing leaked. More fluids came out from the outside of the tube than from inside of the tube. It was a long night. I returned the next day to have the tube removed and asked the nurse removing the tube and cleaning up the mess, "how often do these things leak all over the place?" "Oh, it happens a lot, maybe like 20% to 30 % of the time." I asked why don't they tell patients that this might happen with the caveat of, probability of occurrence, in terms of something like "3 out of 10 people that have this installed will have leakage problems and what precautions (wear an adult diaper) should be taken." I was told "that would alarm the patients". NOT ME! Next time I will ask. I used to be squeamish about things like this, then I went through approximately 11 surgeries to get one replacement knee that wouldn't get infected. Never happened. I live with anti-biotics till death do us part and have lost about 75% usage of my left leg. Buts that a whole different story. I mention this for one reason. My worst experience in the 11 surgeries occurred twice at a world famous clinic in Minnesota.

All of the staff and PAs and Dr. Boone are so helpful and so friendly…read more I love that it's walk-in and they always provide efficient friendly care.

March 1, 2026 Dr. Noor Bunney can do absolutely everything!…read more He has never failed to aid in my diagnoses and treatments and I never have to wait. Dr. Alan Bunney has provided me with equally excellent health care. Troy Medical is the only office that is open six days per week. The staff is superb. There is nothing more to say other than Troy Medical is the absolute best!

I went here today due to the illness that is going around. Heavy congestion in chest, short of…read morebreath, worst cold ever. Within 5 minutes of arriving, I was in a bed with a nurse given me medication to help me breathe again. Ran all sorts of tests quickly. Any other ER, I would still be there. In and out in under 4 hours. Everyone was very kind. Love this place. Got me feeling 50% better in under 4 hours. I would like to thank everyone there. So thank you !!! The negative reviews are not even for this place.

My mother was left waiting in front of the receptionist for 30 minutes while she was in severe pain…read moreand suffering from heavy bleeding after losing her pregnancy. The receptionist showed no urgency or compassion. Instead, she was rude and even asked why we brought my mother here instead of another hospital. Her behavior was completely unacceptable, especially during such a serious emergency she was wight old lady in the afternoon shift.

Front office staff totally violate HIPAA. Waiting room is small and very quiet. When called to the…read moredesk to sign forms, staff member was loud and entire waiting room full of patients and drivers could hear all my personal information. Once inside the center, the staff was very good and professional. Front office staff needs education on patient privacy and HIPAA.

The surgery went well, but after a month and a half, they haven't contacted me with my test results…read more- but they have billed me and even Quest Diagnostics billed me. Calls and emails to the office go unanswered. I have submitted complaints to Michigan Attorney General's office. I hope they turn this place upside down and inside out. This was my 3rd colonoscopy with the same doctor and it went well, but the previous surgeries were under the business name Oakland Colon and Rectal Associates, P.C. and were done at Beaumont hospital in Royal Oak. This new business is messed up on the administrative side. I will not use them again, unless they fire all incompetent staff.