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    Maple Surgery Center

    4.0 (2 reviews)

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    10 years ago

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    Maple Medical Center

    Maple Medical Center

    5.0(2 reviews)
    1.7 mi

    I had my first colonoscopy today, and I'm so glad it was at this facility with Dr. Jacob and the…read morerest of the amazing staff here. Everyone is very kind, patient, and helpful. This place is very organized and thorough. They mailed me a packet, detailing how to prepare for the procedure. They also texted me a few days before, reminding me what to do, and what time my appointment was. I appreciated all the tips for preparation and the do's and dont's. From start to finish, everything is well organized, efficient, and timely. Check in is easy and they even offered to give me information about a living will and medical directives, since I didn't have things like that in place. I've been meaning to do it and wasn't sure where to start and the packet of information was really helpful. They are very thorough explaining the procedure, anesthesia, risks, and all the paperwork you are signing. Cell phones are discouraged so I didn't take any photos, and I appreciated that devices were not allowed in the waiting room and entire facility. Masks are optional. Due to the anesthesia, you need someone to drive you and your driver must be on the premises at all times. Dr. Jacob is so nice! She saw me before the procedure and explained a lot and put me at ease. She spoke with me afterwards too, to go over results and follow up information. This was my first time with anesthesia and my anesthesiologist, Natalie, was very friendly and told me what to expect. She really put me at ease as well. I was put in a hospital bed and wheeled around to where I needed to go. Suzanne was fabulous, got me settled in, and went over my medical history and some forms. My clothes were kept in a bag, and they even had a special place to keep my glasses safe during the procedure. They hung up my mask too, to keep it clean. Marissa and Lisa were the two nurses in the room during my procedure and they introduced themselves right away and were wonderful. The procedure was easy. I don't remember anything. When I woke up, Shellie was waiting for me with water to drink and checking in to see how I was feeling. My mom was in the recovery room with me and that was very nice. (I was asked ahead of time if I wanted my family member with me in recovery and I said yes). It was nice to have my mom in there to listen to things too because I was still a bit out of it. I was in excellent hands here, from start to finish. It was a very positive experience and I highly recommend coming here.

    You can't go wrong with this facility. The entire staff runs this place like a well-oiled machine…read more Everybody, from the nurses to the anesthesiologist, as well as the doctors, are wonderful and have great bedside manners. They made me feel so comfortable about getting my first endoscopy, which went much better than I could have ever hoped for!

    Behavioral Medical Center

    Behavioral Medical Center

    2.3(24 reviews)
    1.1 mi

    I'm not sure why some folks are complaining about the Office Staff, they've always done good by me…read more They're efficient and flexible when I need to reschedule. They processed a refund for me (I'd reached deductible and didn't know it yet) and I got it just fine. The therapist I'm seeing is the best I've ever had and has helped me through some long-standing issues. I had no prior knowledge of this practice and selected them on a whim, but they've done a great job and I have no complaints. Prescription refills are a breeze to get as well.

    I had medication-management appointments with two different practitioners at this clinic, and both…read moreexperiences were deeply disappointing. As a grieving mother seeking help after the death of my son, I was hoping for basic empathy and human connection. Instead, I encountered a striking lack of understanding and sensitivity. One practitioner suggested that I read a book about a Holocaust survivor turned psychotherapist. The same practitioner told me that I should try smiling at people when I go out in public. In the context of profound grief, these suggestions felt tone-deaf and inappropriate rather than supportive. What was most troubling was the overall lack of emotional attunement. I did not feel heard or understood, and the care felt impersonal and mechanical. People seeking medication management are often in vulnerable situations. Compassion and thoughtful communication matter just as much as clinical knowledge. Unfortunately, that was not my experience here.

    Henry Ford Medical Center - Troy

    Henry Ford Medical Center - Troy

    2.8(11 reviews)
    1.7 mi

    I was having a good experience coming in here for Dermatology or Family Medicine, but recently'…read moreI've hit the "final straw". Booking an appointment with any Dr. here is close to impossible. Recently I had an appointment that I was no longer able to make and needed to re-schedule it. There was NO availability with any of the doctor's in that department for the next three months, and they only get schedules three months at a time, so I was told I couldn't reschedule. It's ridiculous in my opinion because any time I need a follow up after an appointment, I am able to get an appointment the follow month with plenty of times to choose from. I went around and around on the phone trying to understand why the system is set up like that but kept getting reverted back to "that's just how it is and there are no appointments available". The cost here for routine appointments is really high with insurance too here, so maybe this is a blessing for me to take my business elsewhere. Other places I'm not nickled and dimed for just sitting in the waiting room. This location needs to step it up and either 1. high more Dr.'s for the different department or 2. Stop accepting new patients for a while because it's clogging the system for pre-existing people that have emergencies pop up and need appointments or re-schedules.

    Cannot say enough good things about Henry Ford and the Troy location. I have only come to Troy for…read moreprimary care, but every visit has been five star. Booking is easy through MyChart, the doctors are fabulous (Dr. Tumbarella is AMAZING), and I couldn't be happier with the care I am receiving. I know that health care is personal and the degree to which we are satisfied depends on our response to care (a kind way of saying some people aren't happy no matter what), but I've never gotten less than 100% from every member of the Henry Ford Troy team. Highly Recommended.

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    Henry Ford Medical Center - Troy
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    Henry Ford Medical Center - Troy - The worst and most painful blood draw I've had

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    The worst and most painful blood draw I've had

    Maple Surgery Center - medcenters - Updated May 2026

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