Mum was treated at this location for breast cancer the staff is amazing! The doctors & associates…read moreare a very caring professional group! Also, the Detroit downtown location is very good as well! Karmanos has the best treatment & technology for invasive procedures. Highly recommend!

Karmanos Hospital Radiation Dept. is very excellent. The Doctors, the Radiologist, the Nurses and…read moreall the office staff who work there are ALL so kind, so sweet, efficient and amazing! This is the place to go!! I always enjoyed being greeted by George at the front door of the beautiful entrance!!

I know everyone can have a very different experience when visiting a healthcare facility, and I…read morecompletely respect when someone feels their experience wasn't what they had hoped for. Healthcare visits also often come during stressful, uncertain, or difficult times in our lives, which makes kindness, patience, and compassion from staff especially meaningful. I have been to Henry Ford West Bloomfield Hospital many times for outpatient services, and my experiences have consistently been extremely positive. The customer and patient service has been excellent, and the care has always felt prompt, efficient, professional, and well organized. This has truly become my go-to healthcare facility. Another thing that really sets this hospital apart is the environment. It simply doesn't feel like a typical hospital. The interior is bright, open, attractive, and welcoming, with shops, comfortable areas to sit and relax, and lovely indoor and outdoor spaces. There is a calmness to the atmosphere that can make being at a healthcare facility feel a little less stressful. From the pleasant surroundings to the consistently kind and efficient service I've received, Henry Ford West Bloomfield has continued to provide a very positive experience for me. I genuinely appreciate having such a beautiful and well-run healthcare facility in our community.

Worst healthcare system ever. They are not Patient friendly and you'll definitely not get any…read moresleep at night as the staff don't care and it's an all night party in there.

I was in there for a uti. Quick stick analysis was requested by me (did not want lab work because…read moreflying home in 2 days). Analysis provided me we a prescription for antibiotics, so great, I paid the bill and was on my way. I signed a consent form for additional services (and I guess fees) "IF" deemed necessary. I was not told their "protocol" was to then forward to a lab (deemed necessary?) A week later I received a lab bill for $215. What a surprise! After 2 months of dealing with multiple Corewell staff and depts, having the lab fee waived has still been denied. Patients should be told their "protocol" is to still use a lab for confirmation the drug they prescribed was accurate and their will be a forthcoming lab bill.

HORRIBLE on just about every level. I've come here often because I live less than a mile away. I've…read morebeen coming since it opened and the care level has steadily gone down. But today took the cake!!! I came in with a suspected UTI. Which I get often because I have MS, so I know the drill and I know my body. From the moment I walked in I regretted not going to Henry Ford where my Urologist works. The people at the front desk acted like interrupted them, but the check in person was actually not as bad as the others. From there, I asked if I could go to the bathroom because I had to go right then and I wanted to make sure I could give a sample. I went in and asked the desk person where the cups were. She said they were in a clear plastic drawer, I opened the drawer, and there was not one in there. Not entirely surprising since it was clear that no one checked the bathroom recently because it was definitely not clean. Probably the most disgusting bathroom I've ever been to in a medical facility. They took my vitals, but did not tell me what they were like most offices do. Then, the physician came in and asked a bunch of questions, one of which was, am I on any medications. With MS I'm on quite a few and it's easier for everyone to just look in my chart. She clearly hadn't looked at my chart period and I was the only one there. I told her there were a lot and it was in my chart, she seemed annoyed and gave me some spiel about coming straight in from the previous client. Well that was unfortunate because she didn't wash her hands So still without looking at my chart, she says well , your urine is clear. Did you drink a lot of water? OK I have a UTI, of course I drank a lot of water. She says well that could be why it's not showing up and I said yes it probably is. Long story short I told her my medical history with UTIs and she totally dismissed. me. Wanted to give me a prescription that I told her I already take prophylactically. I told her they usually give me something else. She refused to give me anything else and said I had to wait for the culture. Just sent me home with nothing for pain, no antibiotic and told me that she'll be here all week and give her a call to see if the culture was back. Worst experience ever in an Urgent Care. Avoid at all costs!!!!

Since my insurance changed to HAP from BCBS I have had to find all new doctors. The new…read moredermatologist I was referred to, Dr. Ben Freidman, is at this location and this was my first time here. First impressions: The parking lot is in good shape with lots of room to get in and out. I like the self check in kiosks in the lobby. Did not use one but may in the future. The reception area was very clean and well kept with plenty of natural light and very quiet. Ann helped me check in, she was very friendly, efficient and she had a very nice conversation with me. She was a nice first face to meet at a new office. I got called in by Jerel, on time, and was shown to a exam room where he proceeded to take my history, find out why I was there, and let me know the doc would be right in. He was polite and very organized. Dr. Ben came in shortly after Jerel left, introduced himself and asked about past health issues, why I was there for this visit, and what he planned on doing during this visit. I had a couple of biopsies taken and was told that results would take a couple of weeks but they would call if any concerns arose. Dr. Ben was very professional and informative. I was very happy with his timeliness and ability to get my procedures done even though they were not scheduled for my original appointment. I was in and out in under a hour and I hope that is a sign of things to come. Very pleased with the whole visit.

Everything, everyone was so professional and sweet, nurse candace especially and Dr. Najat was…read morewonderful. Checked in on time and treated well. Would absolutely recommend!!!

My primary care provider for years. Quality care. Courteous professional staff. Dr. Camisa is great.read more

This office is very incompetent, Amanda who works the front desk is rude, talks over you and needs…read moreto have training in customer service. She does not follow through on her obligations as a front desk worker. She appears to be racist. The office will bill you for things that they should not when you have insurance, they neglect to take copays when you are seen and then send you a bill with a late fee attached. Find another office as this one is not it.

I have been very wary of the medical profession for a very long time. As individual people, doctors…read moreare fine, but I've had quite a few problems with doctors AS doctors -- including when I worked in an OB/GYN office. I've found them to be arrogant, to make me feel judged, and some have just not known what they were doing. Because of this, I have avoided going to doctors for years, going only to urgent care when absolutely necessary. But, I needed a prescription refill and there was not another way for me to get it, other than to go to a regular medical doctor. Dr. Lerner is the doctor my sister and nephew go to, and I've always preferred going to "known" entities. So, I sucked up my courage and made an appointment. The first thing I liked it is that she is a D.O. To me, that means that she cares about the "whole" person and not just specialization. The second thing is that hers is a family practice; I rather loved that the first thing I saw when I walked into her office was a teddy bear. I've always felt I'd do better if, even at my age, I could go to a pediatrician because they understand the fear and apprehension. I also liked that, with the sole exception of Dr. Lerner, nobody wore a white coat. And, the office did not have that antiseptic smell that so many offices have. Contrary to what others here have said, I did not find her staff to be difficult. Everyone was very friendly, quick to make a joke and (try to) put me at ease. Dr. Lerner herself is very personable. She has a wonderful manner and put me at as much ease as I could be in that situation. I noticed and liked that, contrary to most doctors, she did not stand over me while talking, but rather, took a chair that was actually lower than where I was sitting. For those who know about psychology, that speaks VOLUMES about how she views her patients. After my initial appointment a month ago, I had to go back for a consultation. Except for being weighed (which I HATE!), it was *almost* a pleasant experience; while explaining what the situation was, Dr. Lerner was very conversational. She smiled, seemed to be of good humor and was genuinely interested. I left the office thinking that she's actually very sweet, and that if she weren't my doctor and we'd met in a different place, we could be friends.

Been a patient of Dr. Lerner for about 8 years. She has been great, but lately seems one of her…read moreemployees was rude, had a serious attitude when I called about a procedure.

I LOVE this place! Everyone is so nice and kind from the minute you walk in the room. The facility…read moreis super clean. The drs truly listen and care to what your needs are. I went in for a chest x-ray and they absolutely agreed and did it there and then, very little wait at all. I was in and out super fast with a prescription in hand. They are my favorite after hours place to go!!! Honestly they are faster and better than my PCP!

Went to this urgent care a couple times for a cold and the service was mediocre. Seems the people…read moredon't care about your time and will leave you waiting. Fast forward to today where I have a Telehealth appointment and I waited on the link for over 30 minutes and then ended up messaging to reschedule as I could not wait any longer. The dr messages back telling me to come back at 12, so I did. Still had to wait over half an hour to even get seen. Sad part is, I just needed a quick antibiotic fill for an infection. No reason I had to waste a couple hours of my time to not even be helped. I would not come back here unless I absolutely had no other choice.

Will just cancel your anxiety and depression medication without any calls. My very first visit she…read morewas talking about my personal chart and information with a family member which is against hippa laws and then started googling different medication to "try" because she knew nothing about the medications I was already on. You can't just stop taking these types of medications and this doctor doesn't care if something happens to you or not apparently. Finding a new doctor asap that wont sit on the computer in front of me and "Google" my symptoms. I will be reporting this to higher ups. You also can't just talk to other people/family about my records and she has been known to do that as well just because shes friends with this "family" member.

From the owner: ZERONA of Dr. Gina Gora is an FDA cleared body contouring device, proven safe and effective at…read moreremoving unwanted fat and inches with no surgery, pain, bruising, or recovery time.

Overall, I've had very good experiences with Henry Ford Columbus. I come here every few weeks and…read morethe nurses are always so kind, friendly and helpful. They make the experience much more pleasant, especially when I'm coming in regularly. One of the biggest positives is how quickly they get you in for blood draws. I'm usually waiting 15 minutes or less here, which is a huge improvement compared to the Plymouth location, where I've waited an hour several times just to get my blood drawn. The efficiency and kindness of the staff here really make a difference, and I appreciate how smoothly those visits tend to go. The main reason I'm giving four stars instead of five is the wait time for doctor appointments. It's pretty typical for my appointments to start 30 minutes to an hour after the scheduled time. I know this seems to be a common issue at doctors' offices in general, but it can still be frustrating when you've planned your day around your appointment. Overall, the kind and helpful nurses and the much faster blood work make this location a great choice in my experience. I really appreciate the staff and the care they provide and I would recommend this location, especially for anyone who needs regular lab work!

This is specifically for the Henry Ford Sleep Center at this location. I had multiple problems…read morethere and will never return. A home study found nothing wrong with my sleep, so they had me do an overnight sleep study. They diagnosed me with sleep apnea and handed me a APAP and sent me home. I was surprised since I don't snore, but was glad for anything that would help me sleep better. Sadly, it didn't. They said to give it time. After 9 months I contacted them again to ask for a follow up to see why I wasn't sleeping any better and was angrily scolded over the phone and told they were going to write me up for non-compliance even though I'd been using it for 9 months. After that, figuring there was nothing that could be done, so I gave up. Three years later I decided to give the APAP another try and researched CPAPs on-line. I discovered they had set my APAP at the lowest setting of 5 CPAP and never adjusted my settings again like they were suppose to. I contacted them hoping they would adjust the settings to work better. It required contacting them multiple times before they finally agreed to do an overnight sleep titration study. The next problem was the mattress they assigned me was absolutely terrible. It was worn and dipped in the center really badly and I had the worst sleep of the year that night. After that titration study they said to bring the APAP in for a setting change because they wanted to change it from 5 to 5. I'm still not sleeping great, but I fully understand that there will be zero help from this sleep center.