Carmen (and Stella!) deliver consistent, kind, top notch customer service!…read more If you're looking for personalized service on the North Shore, Lion's Gate Mini Storage is the best. Staff who treat you like family. Thank you! C

Amazing service and very clean and well maintained facility. The best storage facility on the North…read moreShore! Carmen and Stella are always so welcoming and helpful.

Oliver was very helpful and extremely thorough, ensuring our understanding of all fine print! he…read morewas super accommodating, and the building is very well kept, clean and spacious!

if you want to see what the service here is like BEFORE you commit, just look at the response rate…read moreon the - comments vs the + ones. Some vs zip zero. I have had a locker here for 18 years. That's 3 presidents & countless headaches. And about $40k. The lack of respect that my wife and I have received from Oliver has been off the charts. I'm not a friend of his or paid to write a glowing review, so I'll just tell the truth. The above statement will be disputed, I'm sure, in the response to my assessment of the service we've been afforded. We've been late. A few times. In 18 years of life, that's bound to happen. On one occasion, my wife went in to make a payment, late, in person, and Oliver proceeded to denigrate her as a person to the point where she felt as though she had to hide her face. he did this in front of other people. Even they were uncomfortable with the way he spoke to her. There are many others but the internet only has so much bandwidth and I can only spend so much time thinking of how much I never want to deal with him again. The owners not much better. We wrote to them. Nothing. Meanwhile if you're a half hour late, or human, look out! Not as advertised!

Rent increases every year ! . They had a power outage once and I was locked in as the gate wouldn't…read moreopen, no posted phone numbers to call.

I got a locker with Advanced Storage Centres' Richmond location just over three years, and while I…read moream extremely happy to finally have my stuff out of there, I'm also grateful that at a desperate time I actually made the right selection. I was having to get out of a house that had turned out to be something other than it had first appeared, and Advanced was the only facility that I could find at the time that did not require a credit card, and where I could simply pay by the month without a term agreement. The staff have always been courteous, if they haven't been able to offer at least a smile it has been because either they are tired or they are having to help me with something when their office shift should be finished. It is a huge facility, so I can't speak for all of the units, but mine was dry, clean, and I never saw signs of rodents or insect infestation. 3 years in and my totes of paperbacks look as though they had been in a humidity controlled archival system. About the only complaints that I could offer would be that their online payment system used to be almost a ritualistic gaunlet to navigate (I believe that they have fixed that), and their automated warning software will send payment due prompts when arrangements have already been made between human beings. Oh, yeah, and as a pedestrian pushing or pulling a cart, the "One Way" entrance/exit gates are somewhat irritating, massively so if it is after office hours and you realize that the only open washroom is a minimum of a ten minute walk away. At least I felt safe walking away from my stuff for a while the times that particular issue came up. That's sort of the point, right? PS I'm from Vancouver, not San Fran, that's just Yelp being weird.

I needed somewhere to store household items while my home was for sale and staged with minimal…read morebelongings. I was able to get a locker here on very short notice, which was awesome. I was surprised how expensive it was but beggars can't be choosers. The compound is clean and well-run and I love that they sell boxes, padlocks, etc. in the office if you need them. I took advantage of that. I also love all the security measures in place. You have to punch in your personal code to enter the property, to enter your locker building, and even to exit the property. There are cameras everywhere, which means the likelihood of criminal activity on the grounds is slim. I've deducted a star because if you only need the locker for a week, they still charge you for a full month. To me, this is unethical since they are paid twice for the unit if someone else rents it during the month I already paid for. I needed the locker for 5 weeks but I'm not willing to pay for a second full month in order to keep it that extra 7 days. Instead, I brought everything back to my house rather than picking the stuff up with the moving van the following week. Such a hassle. I think this place would be perfect if they offered pro-rated rent instead of only by the month. It's just better business and makes them look cooperative and honest rather than greedy.

First the good. - clean, big lockers with high ceilings…read more The people that run this place are such busy bodys. They are always grumpy and not pleasant at all. I was having moving company pick up some furniture that I sold and they were waiting at the front for me. The grumpy old fart that works there was banging his cane on the window saying can I help you in a really confrontational way. We pay to use a locker and dont have to answer to you like our parents. I am leaving this unit as rant its a waste of money. Oh also during this process they got in their van and drove by to look what was going on. Such bad business people.

The customer service is excellent. Both the guy (I think his name is Kevin) and the lady who works…read moreweekends are extremely nice and helpful. I don't know about price as I didn't compare prices. I just looked for a place near my home. I have had no problems whatsoever in all my dealings with Kits Mini Storage.

The team is super nice here! They are very helpful and will take the time to ensure you have a…read morechance to look at the space before renting it. I was lucky to get the last storage unit available as school year has just finished and students are moving their items into storage for the summer. I might be biased but they are so close to me that the location is the best feature in my opinion. They have tons of parking and make it easy for you to unload your items into and out of your vehicle. Lots of carts as well so you never have to wait for your turn to use one. They offer a complimentary parcel receiving service with every locker rented, or you can pay to have your parcels delivered there for around $20 a month. The hours are very convenient as well, and they are open on Saturday and Sunday as well. The units are a little dated and could use an upgrade, but if you are just storing non perishable items here temporarily they will be just fine. Seriously, the team and their customer service is awesome. Sometimes I will pop by to say hi and end up having conversations with them and talking about what's going in the neighbourhood. Rates are reasonable as well and comparable to others in Vancouver. Oh, and also, they do rent out private parking stalls as well but as far as I know there is a waiting list for them. Kevin and Rose are always very helpful and friendly and I look forward to see them every time I'm in!

My son and I were in desperate need of movers at very short notice. We had moved everything…read morewe possibly could by car a couple weeks before hand because we could not find movers to do it but, we were living without our furniture and the heavier larger items that could not be moved with our tiny car. We had only 3 days to have our items out of the suite they were in before someone else was moving in. I called many movers and they could not move anything for over 3 weeks which just would not do. I called Low Budget moving and was greeted with the kindest person I had spoken to in many many weeks. I was already panicking and stressed out and he made me feel like it was not a problem and they would take care of it all. 2 days later 2 extremely kind young men showed up and in no time had us all moved. I have moved a lot in the past 25 yrs but I must say I was never so impressed as I was with these 2 young men from Low Budget movers. They were very gentle with my belongings and put them exactly where we wanted them, All the boxes were neatly and carefully stacked out of the way of where we would need to walk. They were extremely kind and considerate. If I ever have to move again I will absolutely be calling on Low Budget Movers. I HIGHLY recommend them.

Short Version: Broke tons of stuff. Quoted $800, showed up and said that it shouldn't take too…read morelong. Billed $1400. Not even remotely competent Longer Version: Talked to Curtis. He seemed great and he gave what I thought was a fair quote. We were moving a basement suite and had 40-50 boxes and few other large items (dresser, wardrobe etc.) They showed up early, seemed courteous and professional. Assessed the situation and said that everything looked good. We had everything in boxes, labelled and organized. They said 2 hours to get it out at the most. Then things went downhill...fast. The two workers started arguing that about whether they should bring another guy to help. The one said they shouldn't but eventually they asked me if they should. I let them know it was fine because I like to trust people to do a good job. They said it wouldn't be more expensive because although I have to pay for each person, they would be more efficient. Reasonable. Noon rolls around and they're still not packed. Remember they said 2 hours tops then brought in another guy to help. So, it should be way under 2 hours, but we are at 4+. I started to notice that the new guy they brought has been on his phone most of the time. Seems like he's putting out fires things for Low Budget Moving. Fair enough, but not really something I want to pay for. The other guys don't really seem to be moving boxes and working hard when I see them in my suite, but when I go up, then their just chatting and doing nothing. I think this was the chief the reason that 2 hours for 2 people became 5 hours for 3 people. That is on the cost side of things, but that's not all. When they showed up they said they would insure only solid wood furniture to be moved without damage. They didn't want to insure cheap IKEA furniture or already packed boxes. That seems fair to me. They broke 2 solid wood pieces of furniture. Replaced none and offered no compensation. One table they admitted to breaking. They just fell on it and broke it. Admitted it and did nothing. The China cabinet they refused to admit they broke but kind of in the same way that a child with chocolate on their face rufuses to admin they are responsible for the missing chocolate. They took some parts of the cabinet and said they'd look into replacing it, but then ghosted me. Lastly, they just sucked at moving. I have a hundred stories from the day but the one that illustrates it best is this. We asked them to move a wardrobe into a corner that they had placed in the middle of the room. It need to be moved about 2 meters. They were struggling to move it, crawling around on their knees, pushing it then putting it down, then and trying to figure out how to move it. Eventually after my wife and watching for a while, we just moved it. It took about 15 seconds for us (minus the few minutes of watching them struggle to do their job). We aren't strong, just healthy 30-year-olds who aren't getting paid by the hour. All in all they were just not competent at the basic task, did not actually work, and broke or damaged a lot of items. Try someone else. Literally any one.

Movers were disorganized and I found out days later they had damaged one of my a/c. I didn't get…read morethe experience I had when I used their service previously.

Easy delivery, and pickup. Boxes came with labels and there were no hidden charges everything was…read morestraight forward and great! Friendly service as well. Would use again but hopefully I won't be moving any time soon! Also. Order more than you think you will need. The boxes are great but you always have more crap than you think!

Different country, needed a uhal, and I was amazed how smooth the process was through simply self…read morestorage! Had an delay that was not caused by me but the building we were moving. Was not charged extra for anything! Unbelievably surprised! Would recommend for your uhal purchases!

This company has the worst customer service ever. I had a question about the extra charges on the…read morecredit card. The rep who dealt with me was super impatient and had very bad attitude, he can't wait to give me a phone number to call without letting me finish. They couldn't care less about their customer. I wouldn't recommend this place to anyone.