I have been a Commerce Ins. (now Mapre/Freeway) for over 30 years. I was reviewing my coverage selection page before my renewal and noticed a few errors...1) My motorcycle annual mileage was listed as 999,999 miles per year. ?? 2) my auto was listed as having a "lien" (was paid off 3 years ago)... also 3) my motorcycle was being valued at $17,430 still , even though it is 16 years old.?? The corporate office says these changes have to be made by the "agent" who wrote the policy, so I call my agent- the phone doesn't even ring..it beeps and hangs up. Ludlow Massachusetts agent-413-583-8358...this is poor business practice and unacceptable. I am out of town for business and unable to "go" to the agents office. Time for a change- read more

Their insured was at a side road with a stop sign and struck my car head-on. Car got totaled. They give a 60% liability which makes no sense, after 3.5 weeks of delaying. Now i have to go to court for a case that is obvious of who is at fault. This company will do anything to not pay for your damage Good luck dealing with this insurance and get an attorney early on read more

I have recieved some good customer service through this agency, however, the claims department for property damage and injury need a major cleanup of their employees. After many bad experiences with my claim representative, in tears I asked to be transferred to her supervisor. She said he would be out of the office until a certain date, BUT that he felt the same way she did and I wouldn't be told anything different. Then I asked to speak with someone else, and she told me that she would tell everyone in the office to not entertain my request and transfer me back to her. This employee is the rudest person I have ever encountered and has no sympathy, which is sad because she deals in injury claims. She dismisses any issue and will not restate anything for clarification. She has in a round about way called me a liar and is just so rude. I have had many issues in getting anyone to reach out to me and return my phone calls. I was told this might get some attention, so I hope that is true. This is absurd and I am amazed that this person is allowed to work for this agency while treating their customers so poor. With employees like this, no wonder the overall rating is so low! read more

A game to get as much money out of you as they can! Mapfre insurance started out good until I bought a car and changed the coverage to full coverage. It all went downhill within the agent and the customer service. I felt like it was all a game. I called the agent to cancel my old car for my new car. Was charged one-hundred for that. Next month I called the customer service company complaining about why I was charged that extra one-hundred, from which I was unaware that would go to the agent (not the service). So I asked the customer representative "if I was to call you and not the agent would I have been charged one-hundred?" she said "no". (I was at disbelief and distrust towards agents, I felt betrayed and the worst thing was that I could not get those one-hundred.) I stayed with the mapfre, as it would be easier than looking around (Biggest mistake) and the representative was pleasing. My monthly premium payments began under two-hundred, I was not to concern. Then the next 6-month renewal came and the price went up by about fifty dollars more. Yes, I called my agent to ask them why I was being charged more. They put me on hold stating that they needed to check the system and paperwork and that it would take a few minutes. Thus, I stayed on hold for a five minutes hang-up and call the Mapfre customer service directly. (Guess what they said) they immediately answered and asked me to call my agent as my agent has those answers. I explained that they could check on my policy documents and so they answered my question and said: "not sure but it might be a new policy within California that cause the fees to go up." Frustrated I went back to my old policies read every single document and found nothing regarding increase due to state restrictions (Oh but I found out I was gendered as a MALE, not a FEMALE). I felt dumbfounded and again betrayed and stupid. I waited for that month to be over cancel my insurance policy. Well, that cancelation never went through to them, apparently, my agent never sent the cancellations. So I asked the agent, what can be done because I will not pay the following months fees. She told me to speak to the agent, (Why would I do that if she couldn't do anything anymore...dumb) and she was nice enough to inform me that if I didn't get another insurance to request my cancelation I would have to pay the next months fees. And to my disbelief, the agents that helped me get no bad reviews or write-ups. And to top off the bad experience: the company registered me as a 'male' in case you didn't know males get charged more than females! I am angry, upset and discontent. I had to constantly call the agent and the customer service who both had different answers. (They should be able to complement each other, not make me feel like a therapist trying to organize both their instructions.) They to me are a joke, and they are simply playing a game to get as much money out of you as they can! (That is my honest experience and I am still in process of canceling.) read more

I am giving Mapfre 3 stars only because I have had several claims (my house is partially rental) over 15+ years. The first 2 claims went fine - the deductibles were cumulative (so much off because it is water, so much off because of something else, etc) but this was explained and the claims paid. This is the way insurance should work. My recent claim is not going so well. My rental unit was vandalized to the tune of over $70,000 (the tenant removed walls, ceilings, flooring, doors, etc in a 2 day period when I wasn't home, then moved out). I submitted the claim, the pictures, etc. The adjuster viewed the damages and he stated that he would not recommend paying the electrician (even though the now non-existing wall and ceiling clearly showed hanging electrical wires), and he judged the damages at around $20,000 to $25,000. He stated that he would submit his report to the claims office. Please note that I reported this in March 2021 and the property was viewed in May - this delay was NOT the fault of Mapfre. I was informed that the claim would be paid once the work was completed (in other words - come up with the money to do the work and then the bill will be paid up to the amount the adjuster decided the damages were). It took almost a year (yeh, Covid) before the work was completed, since I had to come up with the money to pay the contractor before he would continue the job. The work was substantially completed in the summer of 2022 and I so informed the adjuster. I noted that under my policy I was also entitled to lost rent. The adjuster stated that she needed to refer this part to someone else (this was in January 2023). I have called her and e-mailed her numerous times since, asking that at least she pay the damages so I can complete the minor items that still need to be done. I also want the name of the person she gave the claim to in January to determine lost rent. She has not paid any part of the claim, nor has she ever responded to my phone calls or e-mails. It is now July and this claim has been ongoing for 2 years with no end in sight. My next step is to contact the Division of Insurance and let someone from there handle it. read more

Buy your car insurance online, and skip the '1980's insurance agent' poopola. You don't need an agent, and chances are, they won't do anything to assist you, when you might need them... (happened to me). I've been with commerce/mapfre for 19 years, and just jumped. Saved $$$, same coverage, no agent, less crap to deal with. And the new company called, just to welcome me... my agent and mapfpoop never called me... ever. But they're happy to take my money on my rip-off policy. Bye, Mapfpoop - you really rip people off... and insurance agents are sooo 1980's... step it up people to 2019... get insurance on your own and save some money! :-) read more

I got into an accident 3 weeks ago and have had nothing but bad experiences with MAPFRE. I wasn't informed of any process and any time I called to find out information, I was spoken to with attitude and the woman I spoke with was very passive aggressive. I wish I took down her name. Could've been Megan. The agent that was assigned to me, Patrick, never returned my calls, so I had to continue to speak to the rude woman. They never forwarded the video of the accident that proved I wasn't liable to the other insurer, Amica, prolonging the whole ordeal and meanwhile not knowing if I'd have to pay for this rental. I only found out I wasn't liable through the auto body shop, or else I never would've known. Keep in mind, I pay them and they've done nothing to "fight my case". On the other hand, Amica had the best costumer service and I was not even their client! I was the one they wanted to prove liable. I will be switching to Amica. MAPFRE, do better!! As if accidents aren't stressful enough... be kind!! That's all. A very upset, soon to be former, costumer. read more

So incredibly slow it hurts. Was hit over two months ago and still don't have my car and they are still arguing over using after market parts with the shop. DO NOT RECOMMEND read more

New customer not even a couple months in, just started doing business with them , someone at fault hit me, I contacted them and had car appraised at address I was staying at for that day , now instead of helping me process my claim with what should be an easy process, they've now placed a hold on it for a fake trumped up garaging issue now created by them to try and raise my premium to city costs as opposed to focusing on the claim at hand and working on my behalf to resolve the inconvenience and are refusing to help me out. All this because I chose to have it appraised where I was at for that day as opposed to my garaged address on file. Insurance payers beware, claim adjuster Justin Woods won't even return my calls and dis-connected me , even after leaving messages and sending emails there's been no correspondence on his end to help me resolve the accident that happened where someone else was at fault. They're not even the ones paying the claim in the the end smh. You think these insurance companies have you you're back but all they're really focused on is how they can gain to profit from your loss , they're not looking out for you or your best interests at all just themselves especially this company. People need to be made aware, may not fix the issue but it's a start. After resolution one way or another I will be looking to take my business elsewhere at this point. Want to pay people who work for you not against you, this place is something else. read more

Most horrible insurance I haven't seen!!!! It's a scam! I been parked and some body been hit my car and guys provided me MAPFRE Insurance and Insurance said I been wrong and didn't take liability and protected guy who's hit my car!!!! Be careful with this scam company!!!! read more

don't waste your money on a insurance that won't help you when you need them. I've been trying to cancel it for the past 3 months, or more like I did back in February. or so I thought but keep getting mail that I owe them $111 . Overtime I call back and they say that I need to do a docusign (which I already did many times). Wasting my time!!!! so annoying!! read more

I'm seriously disgusted with this insurance company. I rate it -5 stars. Thankfully I documented almost all of my calls with notes and recording the whole thing. This is a very dishonest company. On 11/15/2017 one of their drivers rear ended me. The case is cut and dry that they are liable. I've been without my car for almost 3 weeks and late last week, I was offered an ultimatum, and neither of them were good. Either $1900 to buy off my car, in which case, I can't replace my car in this economy, or 1700 to keep the car and they bail out of the repairs that THEY'RE liable for. If I keep my car I have to file for a salvageable title with the state AND fix the car myself out of pocket! As of now, I STILL don't have my car. The appraiser they called was rude and did his thing without my presence and DECLINED MORE EVIDENCE when I offered him more. They're refusing to pay punitive damages for the psychological impact this whole thing has had on me and claim that they only restore the car to it's previous condition from before the accident which now they're refusing to do. The adjuster didn't call me and sent me to voicemail everytime I called and when I DID get her, I got her on tape LYING that she never got my call in which case I left 2 voicemails within 24 hours. She denied getting my voicemails. The ONLY reason I got her all times I called her was because I blocked my caller ID. I'm now seeking a lawyer to sue them and I'll be calling the FTC. I WILL be going to the newspaper AND will contact a media person. I will drown this lying company and once again, I recorded them so they can't lie their way out of it. Also, they had my last name completely wrong and even after I called them to fix it, proceeded to send me a check with the wrong name on it a week later. read more

I was recently denied for my total loss claim!! I had full coverage for my vehicle. My loss accrued on Jan 4th they barely gave me a decision yesterday. I had to send in my phone records, bank statements and consent to run my credit!. An investigator came to my home to take my recorded statement. They made me feel like a suspect rather than the victim smh. They said they denied my claim because their investigation shows that my car hadn't been driven in a "long while" before the fire accured, which is total BS!! My car was my only means of transportation for me and my kids. I have evidence supporting my argument. So i will be taking them to court. If there's anyone else out there wanting to join in on a class action law suit message me please!!. I will not let them get away with this. read more

Their service is horror able sent damage check to wrong person. Been trying to resolve will adjuster for 2 weeks. Her name is Sara Kenny if you have a choice dont6do business with this company. They are not truthful and are dishonest. read more

TERRIBLE!!!! Horrible!!! I wish there was a zero star I don't have anything nice to say about this company. I was involved in an accident with one of their insured back in dec 2016 and here it is feb 2017 and I'm still getting the run around from these people. You can never speak to anyone directly and when you finally get someone on the phone they are RUDE. This is the worst I've ever experienced. read more

I promised a wonderful Mapfre employee named Pam Dion, that if she managed to light a fire under the a sses of recalcitrant Gilbert, Arizona Mapfre paper-pushers and got the settlement I won in arbitration moving along, I wound change my previous 1-STAR YELP into a little better position. Now it is 4 YELP STARS. Praise God that He did not forget about me. In May 2016, coming home from church, (!) a bleary-eyed pill-popper who lived at Loma Palisades drove his truck up a hill but did not manage to make the turn. He smacked straight into the side of my little VW Beetle convertible that my son had just bought me 2 weeks prior. I was not hurt because I managed, at the last minute, to swerve towards the sidewalk but my poor baby car took a direct hit on the back panel. My frame ended up being bent and my electronics were all out of whack. But at the scene, this doofus had to explain to the lady cop why he tried to run and move his car from the scene after neighbors started to come out to gawk at the accident, He said he was "afraid" that they would attack him after what he had done to me. The opiate-addicted commercial driver ADMITTED FAULT! The lady cop said for me not to worry, that "his insurance company would have to pay since he admitted fault at the scene." NOT SO! This is Mapfre after all. The bane of every decent driver who has had to deal with them. The Gilbert, Arizona office played games and strung me along. Eventually, I learned that there driver turned this all around after he found out no police report was written since no one got hurt. He now was denying culpability and was saying I HIT HIM! He also went into hiding and would not answer his cell phone. Eventually, my claim against the Mapfre driver was denied by Mapfre & Icould not afford to carry collision insurance on my own. I took this hard because it meant that I had to ride my bike everywhere and then rent a car on the weekends to go to church. Googling the under-the-influence driver found me his hot dog cart business and I sued him (& his business) in small claims court. I also asked the court to subpoena the police lady to confirm Mr. High as a Kite's confession of guilt. This proved to be too much for the lizard as he had his girlfriend send me an excuse to delay court due to his "having to enter a medical facility for a 2-month treatment program." (aka REHAB.) I changed the date to accommodate his "treatment" and then a few weeks ago, Geico, out of the blue, called my son and told him Mapfre had done subrogation and submitted the case to an independent arbitration judge to review. GUESS WHAT? I won in arbitration that heinous Mapfre set up and the judge claimed the pictures show the truck hit my VW and that the pill-popper did admit to be liable! I was so surprised. I thought I would have another battle on my hands in March at Small Claims Court to go after this dirty dog and then I would have to attach liens against his hot dog cart, when I won. I now understand why this accident had to happen. God wanted me to get this dangerous dope off the road, which I did, before he hurt OR KILLED more people. But that did not salve my bleeding bank account or broken down car. After a month of waiting to hear if Mapfre would FINALLY make me whole, I got tired or waiting and started calling around the Massachusetts office. Kerri Mullen told me she had passed my case file onto Pam Dion and I got Pam's phone number. This wonderful woman answered the phone & heard my tale of woe. She actually HAD COMPASSION! The first person ever at Mapfre to show that trait to me. She promised that she would expedite my file and send an emergency request to Gilbert, Arizona to get things moving. By finding helpful Pam, I was able to avoid having to go through the Calif. Dept. of Insurance to force Mapfre to pay me. I got a phone call the next day from Danette who started processing payment where I could FINALLY be made whole and able to fix my car, that now has a salvaged title. The point is, as BAD as it can be to deal with insurance companies KEEP TRYING. Keep calling around and maybe you will get lucky like I did and find a beating heart and warm blood on the other end of the line. It is a long shot and probably almost an impossibility but Praise God I now have the ability to get my car into the shop & restore it to good running order. And Pam Dion, Thank you for all that you did to help make this happen! read more

I've been a customer for at least 13 years, according to their paperwork. I haven't had an accident or anything in nearly 20, so in all that time I've never needed them for anything. That all changed when someone ran a red light and smashed into me. I called them that night and all seemed well. They asked some questions, took the information about what was going on, and I was told someone would contact me the next day with next steps and to go over what the process would be. I hear nothing. Days go by and still nothing. I needed a rental at that point so I called them to find out, and after much time waiting got an answer as to what I needed to do. It's not until 9 days after the accident that I get an email regarding the appraisal, some PDFs that were made up using a free trial of PDF software of all things. I still get no call, so I call back in, again, to find out the process of getting my car moved to the repair shop I've chosen. Pull some teeth, get the information again and then I make those arrangements and hope that finally some progress is getting made on getting my vehicle fixed. We now fast forward through 11 days of what I now know to be the usual silence. I finally see some communication in the form of emails. I'm at first hopeful but when I open the emails I find that they're nothing but surveys asking how my experience was with the claim experience and the repair shop. (?!) Does this mean my car is fixed? I call the repair shop to find out the details at which point they, AND NOT THE INSURANCE COMPANY THAT I PAID FOR 13+ YEARS TO BE HERE FOR ME WHEN THESE THINGS HAPPEN, informed me that a supplemental appraisal had to be done and that the insurance company had deemed my vehicle a Total Loss. Not a word of communication, not a call, voicemail, or email letting me know any of this. I send an email to the claim rep I'd heard from once to find out what's going on on 12/19. I'm told THEN about the total loss, and that I would hear from the total loss team member who my claim had been reassigned to by end of day on 12/21. 12/21 comes and goes and, you guessed it, nothing. Nothing over the weekend and then 12/24 comes and, you guessed it, nothing then too. When I got home from work on Christmas Eve however I did have a letter in the mail from them letting me know that as of 12/21 (so I get the letter informing me of this 3 days after it happened) that they're no longer paying for storage fees at the body shop and I would be responsible for paying anything after that. WELL MERRY CHRISTMAS TO ME, since the next day was in fact Christmas, there's at least 4 days I'm now responsible for paying. I still, for the record, have not had communication of any sort from my new claim rep. The day after Christmas I now have to take time away to call in again, as is now usual, to try and get in touch with this claim rep to find out what the hell. She actually answers the phone, presumably by accident at this point, offers me a much-to-low payment, oh, and drops the awesome nugget that in 2 days they're no longer paying for the rental. Now I have 2 days during the holidays and end of the year to what try to find a new vehicle while at the same time negotiate a reasonable payment for all my goddamn trouble? I send a follow up email on 12/27 to get details on how the payment offer was reached. Should be a fairly easy to answer question. Want to guess when I got a reply to that? If you guessed January 3rd, a full week of rental fees later, you'd be correct! The saga continues on. I know there's been a lot of riddles in this review, but one last one. Do you want to guess who will not be my insurance provider ever again? You guessed it, MAPFRE/Commerce Insurance. They are the insurance equivalent of stepping in a fresh cat's hairball with bare feet on a chilly winter morning. read more

Needed insurance for an apartment building. Get a good rate from MAFRE Insurance. Buy it. Couple months later after they inspected the property, they "Recommended that we change out all the electrical panels in the units". I take it for what they say "Recommended". 2 months later, our agent calls and says we MUST change out all the electrical panels. I explain that they said "Recommended". 1 month later after responding, am told change out the units or the insurance would immediately be cancelled. They seem to have a problem with the English language. "Recommended" is not "Must Change". Needless to say, but am looking for a new insurance company that understand the language. Yes. We changed the panels because we upgrade our units anyway. Just hate BS!! read more

James your comment is hilarious and is pointless to send you any claim information, As of today we still have heard nothing about our claim , no car, no email, or even snail mail and still no return calls, your offer of help is laughable. Based on my review and other reviews you are a lousy insurance company who play games, stall, lie about making or returning calls and emails for that fact, Why would I email you if I cannot get a response from anyone in 2 months. You are trying to save face because your lousy company has so many horrible reviews that all seem to have the same familiar experience with you, You lie about appraisers being sent out when they don't show up EVER or 3 weeks later as your car sits there waiting to be looked at, You stall by sending us to various voicemails so we have no communication with a live person ever, Your adjusters CHRISTY ZARATE must have the greatest jobs in the world to never be at their desk , never return phone calls or emails, and apparently never listen to their voicemails or somehow is never around yet they get paid for doing absolutely NOTHING Where can we all sign up as adjusters for your lousy company? read more

Deal with Jennifer C. from Mapfre recently. If I can give lower rating, I would. Long story short, they give you the damage cost with a discount at their will with no justification. This is a bad company to deal with and stay away. read more

I got into a car accident one month ago and nothing has be taking car of as of yet. My rental expires in 2 days and no paperwork has been completed. I've never been in a car accident before and this experience has been the worse. The claims adjuster and total loss adjuster have not been helpful at all during this process... I feel like they just want to fuck me over. My car was hit twice in one accident by the same person and they are considering it two accidents... what kind of shit is that?!? I'm so annoyed with this process... at first my car was repairable then a week later it was totaled by another appraiser. I'm just not understanding what the hold up is!! read more

Would like to give them 0 stars if I could. They made an error on my policy that they claim was a "systems error" and dropped my collision coverage and never notified me of this change, but claim that they sent a letter and apparently they even made another error when they sent out my coverage letter in the mail and put the dropped collision coverage under a glass coverage so that I didn't see it. Was then wacked with a 600 dollar bill in the mail for "backdated" coverage. Said they can't do anything about this bill because apparently it is my fault that I didn't call to check and see that they were doing their job. So I have called both mapfre and american commerce and nothing they can do. Well gee where is the customer service? Where is the communication? I have got to be charged on something I didn't know about. The supervisor I talked too was rude and clearly tried to say well we already discounted you on your Bill cause we couldn't backdate it more. Wow lady thanks for doing me a favor! This insurance company is the worst I have ever delt with and will never deal with them again for as long as I live. They should take care of this Bill for me as it was their error that it was dropped In the first place. Complete waste of a company! read more

Grace Chojnacki was a pleasure to work with. She was attentive and made me feel like she really cared about my claim.

Want good customer service? MAPFRE is not the place to go. My claim adjuster, Erica G., who's supposed to be on my side barely even talked to me, I left voicemails to call me back and even emailed her. No responses, had to call and have to luck for her to answer. All the Call Center employees are rude and wouldn't give us answers just the run around. It took MAPFRE 1 month to even make a decision on my claim. After my car was fixed, the collision shop who MAPFRE recommended... had a accident with MY car. It's been over two months now and I now understand why insurance companies get bad reputations. MAPFRE do better. read more

Be careful if you own an old house or own dogs they can come out and cancel you and you will be left looking for new insurance. They have a list of dogs they won't allow . After 15 years of no claims they decided my house was too old and when I fixed then they noticed the dog rule. One more year then they will break up with me. New rates to keep for a year were about 4 times as high as before. read more

I have had a couple of small claims over the last 3 years (windshield and then bumper damage in a parking lot) and have received outstanding service and customer support. They were efficient and very timely in their responses to both me and the body shop. I have had them as my auto (2) insurers for many years and have nothing but praise for their coverage and service. read more

If you are looking for a company to take your money, this is the company for you! As far as representing you after an accident, complete waste of time. Someone drove into my parking lot at work, destroyed my jeep, and left me without a vehicle. Now, as someone who has been paying for insurance for years, I unfortunately didn't have any experience with filing claims. Over a week of my time wasted dealing with mapfre, only to find out I needed to deal directly with state farm ( the driver's insurance company and my new one) because they never contacted them. They did consider my jeep totaled and take posession of it for a salvage auction, (for more money they could keep for doing absolutely nothing for me), and to top it off, continued to take money out of my account...for a vehicle I didn't have. Only advice to someone who needs an actual insurance company, find someone else! read more

Literally the worst insurance. I had someone hit my car that had this insurance. They totaled my car while it was parked. The guy tried to hit and run but his car was totaled as well so he got maybe 20 feet before it died. MAPFRE tried to act like it was my fault and it took 3 months for them to finally pay out. They claimed my insurance company was to blame. They lied, dodged calls, and by the time it was all over I had probably spoken to their entire team because each person that took over the case was apparently unqualified. read more

MAPFRE Insurance are completely useless and I blame myself for buying into this rubbish because you are not covered properly when you buy there products and some customer care bear from Mapfre will reach out to you after you have writen a negative review because there PR consultants have advised them that it looks good if they show willing or making a effort but its all very sensitive effect and means nothings. Hopefully you have time to read what happened to me and I bought the all singing and all dancing Mapfre travel insurance to cover me and my good wife just in case we had a medical problem when travelling Europe a few years ago just before the pandemic and we are in generally good health but we all believe we are made of Teflon or even better than that stuff KRYPTONITE !!!! Anyway we get to Athens Greece and in the night I wake up feeling odd and thought for one moment I was dreaming it but eventually woke the wife and said get a Ambulance and she darts out the door and flags down a taxi ...what a wife and the person in the back of the taxi calls a ambulance and they arrive very quickly at our Airbnb apartment and paramedics ask if I want to go back to bed or be taken to hospital , I said in this instance I think the best place is the hospital so they whizz across Athens at 2am Monday morning and a team of doctors and junior consults seem to be ready and waiting for me ,,, Mapfre are not involved yet but the attention I got from the Greek medical service was incredible ...Outstanding ...by 3.30am the medical team said I had a heart attack and that by 8am I would be getting a bed in the ICU so they could monitor me over the next could of days ...Anyway I get my bed and all the medical staff are really friendly and chatty so if you end up in hospital make sure its Athens Greece but when you take medical insurance for travel do not buy MAPFRE because it has no value or has more get out clauses so the claimant has a policy that is Worthless .... seriously the policy was bloody useless and I remember whilst laying on my bed in that greek hospital that if I had needed more treatment or financial assistance that MAPFRE was not the answer or solution to my problems ...in fact ther replies to my questions on Whatsapp just made my blood boil which was not a good thing considering I had just had a HEART ATTACK ....I made a full recovery with no financial help from Mapfre... hopefully this will help you with your decision ...make the right decision dont buy any insurance from Mapfre because they only care about taking the preminiums and not giving anything back ....Strange company with a very odd policy read more

Do yourself and your wallet a huge favor and find any other insurance company. You'll pay less monthly, and if you ever have to use your insurance theres no way it can get worse than this.... Dont. Give. Them. Your. Money. read more

If I could give a half star I would. They, MAPFRE auto, want your premium but they sure don't want to pay out much...Don't be fooled by this Poorman's insurance shark of a company that pinches pennies! Also, rude assessors and adjustors who work together as a team to rip you off. I felt absolutely helpless! My personal example: A part on my car was stolen and they did not reimburse me the actual value of the part...I ended up paying more than a $1000 out of pocket! Why am I paying insurance again? ...they feel you are entitled to a used part not a new part on a used vehicle according to its mileage! and as for the labor for the repair....??? oh, they cover less than half of the labor costs of the repair--you sure don't that in the fine print. I'm sure these are standard practice in the industry these days or are they? but MAPFRE has taken it to a new penny pinching level. You will painfully find all this out during a claim procedure. Not fun! Their computer algorithms are designed to rip the consumer off and the adjuster will tell you it's not his fault, "it's the computer!" sure! But what if my part was in top, like-new condition despite being on a used vehicle? Nope! it Doesn't matter it's what the computer says. So, here is my advice!... Look for insurance companies who get high ratings for claims processing and better ratings on customer satisfaction for CLAIMS!!!...don't go with hight ratings based on lowest premiums and don't blindly go with what a broker suggests....In short: do your own homework! read more

Worst experience ever! I have been dealing with MAPFRE with a homeowners claim since the end of September. There is no communication or updates from them EVER. I have had to continually follow up with them and they continue to drag their feet. Part of my house remains unheated until I can fix the damage, but they don't seem to care. It seems when they were Commerce Insurance they had much better customer service. As soon as I get this resolved I will be switching both my home owners and auto policies to another company. I would highly recommend to steer clear of MAPFRE! read more

Very expensive and getting more expensive. I have quotes for a quarter of the monthly price I'm paying. I eliminated my commercial insurance on my vehical and still pay the same amount. I eliminated glass and still. I just paid $200 for this month. I have 5 months left and I will be ending my relationship with mapfre. After 2 years I feel like ive been taken for enough money. read more

If I could give this place less than 1 star, I would. It is literally the worst insurance company ever. I would never be insured by this place but unfortunately, the woman who hit me is. Terrible customer service (no returned calls, emails went unanswered, rude adjusters). Outright lies ("We'll tell the appraisal company to call you before they do the appraisal" and called back a few days later to find that an appraisal had been done without my knowledge). Supervisors who are completely unhelpful. I got a supervisor on the phone one time, explained my situation, and asked if he could help me and he said "No, I was just told to take this call". My "borderline repairable car" is still in progress. We'll see what happens but I can guarantee you it won't be good things. read more

If I could gave them a negative 4 stars I would. My family has them for both their home and auto insurance. They truly are the worst company I have ever dealt with. We have had them for years and now that we had a leak in our ceiling they are trying to find every excuse in the book to not cover. They make sure that they take their money we pay for the policy and when you need them they leave you high and dry. This isn't the first claim they have done this on either. I don't know what happened to this company but they are not for their customers they are only out for their own pockets. To leave people with medical issues one who is a elderly cancer survivor to just breathe in mold because of an ice dam that caused a leak and caused the ceiling to fall is just them showing that they don't care about their customers or their customers well being. BEWARE OF THEM SAVE YOURSELF TIME AND MONEY BY USING A DIFFERENT INSURANCE COMPANY. read more

PLEASE READ THIS before choosing or continue to use Mapfre Insurance (Commerce Insurance) I have been with Mapfre for 7 years with no accidents or claims till my brand new Audi Q-7 was at the dealership for an oil change and they had a fire. They gave me the run around and put my claim under investigation for absolutely no reason. Took months to get it resolved then finally I decided on my own to go 3rd party and got my car fixed. I then just last year had my Mercedes hit in the parking lot at Shaws and guess what they investigate the claim and never paid it. This insurance company will give you all the satisfaction upfront but when it's time to be there for you in such a horrible state they will figure out a way not to pay your claim. I own a collision center and I see it everyday. My claim was going perfectly fine I followed protocol and sure enough they find a way to pull themselves from paying and it's everyone not just me. I have my cars, houses and business all under Mapfre and I have made the decision to move to someone else because if they have a valid put to put someone in that position then go right ahead. But when you do that so people who pay there premium and then find ways to not pay a claim is unbelievable. I have also contacted solve it 7 news channel to have them show this on the news so people who have Mapfre or are in the process of choosing them will understand what they are in for before they make that horrible decision. I work with 30 different insurance companies and have never EVER seen something like this. The sad part I was one of them. I feel horrible because my agent in a great guy and friend but he only writes for Mapfre and he is also looking and working on changing that read more

MAPFRE insurance has been a nightmare to deal with. I thought I was the customer, I was wrong. I had a total loss in November, and it is now March and I have no resolution. I need to get the word out to protect other consumers from this horrible company. Michelle Mauro my representative, is condescending, rude and not on the customer's side. The company offered me $5000 less than the value of my car and have been coming up with excuses ever since. I did the research by sending the prices and websites for cars comparable with mine. They didn't accept that and my going back and forth with them got me nowhere but instead bought them more time. I then hired an outside adjuster since it is my right in the insurance contract. Next, they had an issue with the fact that I had the adjuster that I had to hire was from North Carolina and not Massachusetts. They tried to bully me into doing what they wanted, but I'm unsure of what their reasoning was for that. Here is the policy langue their rule is not stated in the contract I had to call MAPFRE daily to get them to give me their outside adjuster's name and number. Finally, after a month, I received a call from their representative. Now they are trying to charge me $4110.00 for things that never happened. Here is the list of deductions from my claim that I just received from Michelle Mauro, my responses are after the listings Here is breakdown of the deductions: Prescan 125, NO IDEA WHAT THAT IS ? Plate removal 70.00- I REMOVED MY OWN PLATES WITH MY OWN SCREWDRIVER Supplement 200.00- NO IDEA WHAT THAT EVEN IS? Supple assistance 100.00- NO IDEA WHAT THAT IS? Value search 70.00- I LOOKED ON THE INTERNET FOR YOU, SO NOW I HAVE TO PAY $70 FOR THEM LOOKING? OEM data 200.00 - I HAVE TO PAY FOR THE COMPANY'S SOFTWARE? Light blue print 50.00 - THIS JUST SOUNDS LIKE A SCAM! Pictures 100.00 - I COULD HAVE TAKEN PICTURES FOR FREE FROM MY PHONE IF THEY REQUESTED THEM Prewash 60.00- WHY WOULD YOU WASH A TOTALLED CAR? Putting used parts in veh 560.00 - THE CAR WAS TOTALLED NO WORK WAS DONE AT THE BODY SHOP Data erase 35.00 - I ALREADY ERASED MY PERSONAL INFO ON THE CAR Snow removal 200.00 - NOW THEY ARE CHARGING ME $200 TO REMOVE SNOW ON A TOTALLED CAR? I WILL CLEAN OFF ANYONES CAR FOR $25 or LESS! Hardware 35.00 - NOW I HAVE TO PAY FOR MAPFRE's HARDWARE? Going over charges 200 - TO GO OVER INFORMATION WITH ME COSTS $200? THIS MAKES ZERO SENSE. I PAY FOR INSURANCE THEN I PAY FOR THEM TO DO THEIR JOB WHEN THERE IS A CLAIM? Total 2005 Storage 60 a day, difference 25 a day x 29 days thru 12/27 (cutoff) = 725 12/28 thru 1/19 23 days x 60 days = 1380.00 Total deduction 4110.00 Now they charge me for storage of a car they had me move to the shop and still haven't paid me for. Buyer beware... I reported this company to the Massachusetts Division of Insurance. How can a company get away with this? Do not use MAPFRE insurance, as they are scammers. Anyone else have this issue? I am sure I am not the only person they tried to bully. read more

In 2015, I decided to purchase auto insurance this company because of my AAA membership. Everything was golden, the agent was awesome, very helpful in explaining everything into details. I was fully covered and super happy about who had my back should anything ever happen. $1,200 a year. In 2016, my premium went up by about $400 without any explanations. I referred to my agent was she roadblocks me with some bull crap. I let it slide for a year because my life was hectic and it was just under my budget plans. In 2017, my premiums went up again, I reached out to the agent, she gave me bull again. This time, it was just a minor $80. I inquired with the lady again, she this time informed me that I was an excellent driver according to their records. My question was, why the hell are you guys punishing me then???? Seriously, this is how you treat your good drivers?? Now in 2018, premiums went up again, this time, I am so frustrated, I contacted the agent and with my hands up, I give up. Tell me everything that is going on, what is it? Instead of answering my questions, she offered to provide me with quotes from her other clients. This was not a satisfactory response!! Don't bother calling the customer service line, they'll advise you to contact your agent, they're no use at all. MAPFRE is definitely dragging AAA's name through the mud. I am seeking a new insurance provider, the hell with these criminals, they take your money and do not provide you with a reason as to why! read more

The worst insurance ever had. They were rude and totally inefficient. Their phone pay system is childish at best. Very unsophisticated. You could spend an hour just trying to pay your bill and even then it wouldn't work. I'd be yelling by myself it was so frustrating. So unprofessional. Never had a rinky dink outfit like this before. When I called to complain the guy just said if I dont like it I could pay $40.00 and get out of the year long contract. I never had a ticket or any problem at all and they wanted to raise my insurance almost $400.00. Never late one time, no tickets or anything. This turned out to be a blessing in disguise. My contract was up and I went to another insurance company that was way, way cheaper. Of course I didn't have to pay the 40.00 to get the heck out of Maphre Insurance, you made an enemy for life with just your stupidity alone. Willam McCabe read more

Please read all the reviews before signing up with them. With all the examples of non existent communication, you would the right to think they employed offices full of Keyser Soze's. I bet "James J." who responds to all these reviews is really Keyser S. I've had homeowners insurance through MAPFRE (Must Avoid Phoning, Filing, Responding Enterprises) since 2003. This year my condo was hit with a $54 000 assessment due to water damage. Yes, that's the correct number of zeros. I put my claim in March 2018, and after multiple phone calls and emails I have yet to hear from my assigned claims representative. No phone calls, emails, snail mail, nothing. Even contacted her supervisor several times, nada. Makes me wonder if they are allergic to telephones, keyboards, customer service, paying customers... read more