These guys really stepped up for us, Aaron was especially helpful when our home burned down in Stow from a tragic electrical malfunction. They were very fair and supported me in a very tough time in my life and helped me with hotels and getting back on my feet. I was anticipating that I would have to argue for a fair settlement but they were right on the money from the start and very fair throughout the whole process. I will be using them for life and highly recommend them. read more

MEXITRAVEL customer service is really bad I would not recommend this service my car broke down in Mexico when I called the first time they told me that help was on their way so I waited for one hour then I called again and they told me that they couldn't find my first call on their system and that was why the help wasn't there get, so I told them to please send someone to help us then they told me that my policy didn't cover road side assistance and they hang up on me, then I called 3 more times and the same thing happened, when I finally called my provider in the u.s that's when they send me help, it took them 7 hours to get me help, so I waited for 7 hours on the side of the road with my wife and 2 kids, to make my day worse they were supposed to cover 100% of the towing cost and they didn't they only covered 10% of the cost. read more

MAPFRE Insurance - . - Insurance Near Me - Webster, Massachusetts

RUN don't walk away from Commerce. They don't care about their customers and don't you dare file 1 claim in 27 years.

Worst insurance ever, took more than 7 months to fix a car on the border given that MAPFRE kept stalling the authorizations and the body shop that they recommended really suck. At the end I ended getting the car and taking it to my personal body shop who replaced a couple of parts and re-painted the front end. Complained to the corporate offices and they simply ignored my concerns. read more

I can't believe that I am giving an insurance company a positive review. My vehicle was damaged and dropped off at body shop for repairs. The body shop did such a terrible job, and the insurance company agreed to correct all the work. My reason for the review is the Appraiser Mark Maron was there every step of the process and was very professional and compassionate. Because of this, I highly recommend Mapfre for your insurance needs. read more

These people are horrible. They called me by mistake because of a wrong number. I tried to call them back to tell them about their mistake and their phone system for customer support is terrible. When I was finally able to get through I told them about the terrible service I received. I hope this company goes out of business. They are horrible. read more

It's really unfortunate that I have no choice but to leave a 1 star review (0 if we are being honest). I hate being this person to complain but I got into a car accident on November 30th, and I'm still in the process of figuring out what the next step is. It took them 21 days just to deem it a total loss, when every single person i showed my car to said "oh that's definitely a total loss." It took me reporting them to BBB to finally get an answer. I felt really bad too after they explained they were short staffed, so after they apologized and said they would EXPEDITE my claim, silly old me closed out the BBB report. With the holidays I understand things may slow down, so I remained patient. But now it's January 8th, I've called multiple times, and I'm on hold for 30-45 minutes and the call just hangs up. Mazda even said they called and after being on hold for 10 minutes they had to hang up. Starting to get really frustrated. read more

They might be a good insurance company for the people that have car insurance through them but they are horrible for people who have been hit in an accident by one of their insured!!!! My daughter-in-law, who is eight months pregnant and has a one year old was rear-ended, and got whiplash from the impact is still waiting to have her car repaired!!! Every single time we call, we get a different person to "help us ". I have never dealt with heartless unprofessionalism like this in my life. read more

I'm not a map free customer (thank god) but the person who hit me was/is. They have indeed paid me for my totaled vehicle. I'm still in a battle with them regarding things I will not disclose, but about the end of Middle of Nov I received a letter talking bout " we may owe you for car seats that where damaged during the accident " I called the number (run around) finally reached an automated message to leave info and they will contact in 15 days ( 20 days as of today) I haven't heard anything from them when I call the operator just says leave a message and someone will contact you.. whew Chile I feel bad for anyone that has this company for any type of coverage for you'Ll never be warm with just Cold service. Has anyone else received that letter? read more

My Truck has been in the shop for 30 Days now. That is 30 days that I have been paying Commerce an Insurance Premium on a vehicle that is not even on the road due to this stalemate. That is also 30 days of a car payment to which I have yet to even been able to enjoy my car for a full 30 days. My vehicle was only in my possession 7 days prior to this claim as it was just purchased. This time lag however, seems to be no fault on my body shop and yet more stems on the poor response time from not only Him Hat but everyone else involved at Commerce/Mapfre being the reason I have had to endure 30 days of zero resolution. Respectfully so, given that it took Him Hates 5 days to return a call, to which 3 of those days included me continuing to follow up to see "where my return call was" nothing has yet to be resolved. And as of Monday april 29th I got an email saying they would write me a letter pertaining to what I dunno, but I have yet to receive that, still don't have answers on why they won't pay for the rest of the repairs even though they have received multiple letters outlining the exact cost and exact time the extra work would cost and still nothing ! Nothing but problems! 2 weeks and I still have not received a response from anyone at mapfre ! Time for the court to decide, enough is enough! The absolute most horrible experience trying to deal with these people, So they finally came to a conclusion and they won't cover the full price to pay for the damage done to my truck! They want me to pay over 2000$ out of pocket, funny how insurance works you pay them to cover damage or whatever done to your vehicle and they get to decide what they want to cover! Needless to say we had horrible service horrible help and have left them because of how poorly we were treated! Thanks mapfreinsuranceclaimcorrespondence for never getting back to me and helping me out! read more

This is the kind of people that they hire at Mapfre: I just had a service technician by the name of Hassan arrive from Roadside Assistance. Never have I had such a rude technician in my entire life! When I tried to greet him in a friendly manner, he didn't bother to be kind back or even respond when I asked him a polite question. Instead, he was rude and very unfriendly but worst of all he made me feel uncomfortable. He also gave me some very unkind looks and was very standoffish. I don't know if it was my ethnicity, and if he is racially prejudice but I hope this individual doesn't continue treating other customers (who are not of his race) the same way. Just a heads up about the kind of people that they hire at Mapfre Insurance. Just a note to others to look elsewhere for a good insurance company that treats it's customers with kindness and respect because you are not going to find it here. 0 stars for Hassan and his poor customer service skills (Orange County, CA) read more

I was insured with MAPFRE and they were horrible to work with. I had an incident where some bridge construction fell on my car. It was significantly easier to work with the at-fault company than it was to work with my own insurance company (MAPFRE). The incident left a hole in the side of my car and I live in rainy Seattle so I was eager to get this fixed. When I started the claim I was told I would be contacted within the next couple business days. When my claims adjuster didn't contact me after a week, I tried calling and emailing. I left voicemails and she never returned any of my calls or responded to any of my emails. I was only able to make progress when I escalated via my insurance agent or got her teammates to transfer my call to her. She doesn't answer calls from customers? Anyways after dozens of hours of tricking people to forward me to the right person, I finally got an appointment for an estimator to inspect the damage. The estimator was decent. He wasn't qualified to answer my questions about claims but since I couldn't get anybody else at MAPFRE to help me I'm glad for his guidance. Once I got it to the repair shop, MAPFRE caused me an entirely different headache. MAPFRE insisted the shop use specific used parts that were too damaged to be usable. The shop re-ordered parts 3-4 times that MAPFRE insisted on using, but none of them were usable. The repair was estimated to take 4-5 days but ended up taking a month because of MAPFRE. I wasn't at fault for this incident. I filed the claim with the at-fault company and did all the work to get them to accept fault. Then I gave all the information to MAPFRE to submit to their subrogation department. A month later I still hadn't heard anything, so I called them up. The person on the phone said they received the information but didn't know what to do with it. I had to explain that all they had left to do was to call the phone number to tell them where to mail the check. Seriously? This whole experience was such a headache. In retrospect I would have been much better off just taking care of the whole thing myself without insurance. I ended up taking care of everything anyways, but had to pull MAPFRE along every step of the way. Hopefully others see this and can avoid the headache that is MAPFRE. read more

There are no words to describe how terrible this company is. I had 30 thousand dollars of wing damage and many thousands of dollars of water damage but there was always a small print exclusion. my home insurance from Mapfre was worthless on a 6 million dollar property. seems my review is pointless since hundreds have already warned the public. wish I had read these reviews. their inspector came with no equipment simply mumbled that it was probably something that was not covered and left. essentially nothing is covered. D. Fischer M.D. read more

I wish there was an option for no stars. Customer service is nonexistent. Not a single phone call from them explaining anything. The agent assigned to me never once called me. My car was declared a total loss and I could not get any information from them about what to do. Suffice to say I will never insure with them again read more

Don't do business with these people and never try to file a claim against one of their drivers cause you will lose they don't pay out when it's their fault they lie . Oh and BTW before even bothering contacting them because of damage cause by one of their drivers if you don't have a dash cam your screwed . This business is awful . read more

This place deserve - 2 time in my life I got screw over by this company Back in 2011 someone speeding 40 on a 30 and hit my car . it was totaled and they said it's my fault loss my car and out of money. Today they said it's also my fault, my car was parked and I check my mirror and it was clear no traffic on street. I'm halfway out the car then a car speed into the street and I quickly got back in car and saved my life. The law for opening doors is only do it when safe and doesn't interfere with traffic, I follow everything correctly but can never know when a speeder that doesn't pay attention to the road come by. Made a call for claim and it wasn't their employee they sent it to some call center, tried to tell them everything and detail but was told it's not needed because they are not experts and my claim rep will call me. The person who did my claim made a mess and left out a lot of things and also I never received a call back asking my side of stories and just decided everything. When a insurance company doesn't ask you for info of the other parties involved, it mean they don't even care. I'm changing my insurance when I have the chance to, this company is a joke that doesn't even care about us. read more

I have a renters policy with MAPFRE for personal property stored off premise. The furniture has been in storage since June 2020. In March 2022 my furniture was damaged from water coming through the roof. I was told if MAPFRE even accepted the claim they only pay 10% of declared value less deductible. I was never told this when I bought a MAPFRE renters policy and cancelled the storage units insurance in June 2021. Now MAPFRE says they dont cover water damage from leaky roofs. REALLY! . You can't win with insurance companies I'm sending out bad reviews as many as I can. I have been with MAPFRE since the 80s. BEWARE ask read more

Received very good service from Danielle Preston. Needed to change my policy over to another insurer in a different state and cancel. I sent in my documents way late, but they were able to back track it and fix it with minimal effort and no cost on my behalf. - Excellent communication - VERY quick response time - Courteous read more

Dealing with Mapfre has been the worst experience I've ever had. I had a pipe burst in January and they only paid $1100 toward our nearly $10000 worth of repairs. They are using a third party adjuster who only communicated with us every week or so and now isn't responding to my emails. He asked to get estimates and when he got them he arbitrarily picked numbers and gave us a check for less than a quarter of what we spent. Now when I contact my rep, he just forwards my email to the adjuster who proceeds to not respond. I understand that certain things are not covered and that there is a deductible, but this company is screwing us. My wife is pregnant and I would like to be doing things to prepare for our coming baby, but instead my pregnant wife and I have been living in a construction site for over 3 months and we have eaten a Gigantic bill that could be used to pay for things for our family. Do not use this insurance company they are crooks! read more

I've had insurance through them/Commerce/AAA for far too long - every year I think I should look around but never get to it. This year they bumped my premium up some $350 for an out of date inspection sticker - something like 1500% what the actual ticket was, and I decided it was time to go. I just happened to get a mailing from GEICO that day (someone at the state offices must make money telling all the insurance companies when a policy is about to expire), so called them first. Their guy told me he could give me a policy for $410, saving me almost $1,300 over Mapfre! I'm kicking myself that I waited so long. I read something that some 40% of people never compare rates, and I had foolishly assumed they were all about the same. read more

A client of theirs hit my van and it is considered totaled. Mercury Insurance has been trying to call them to accept liability. One week - no response. The person who hit my van gets no repercussions? Anyone have any suggestions? Two days later...Mercury is giving me a check for the value of my van minus my deductible. They will now go into subrogation. I hate the idea that I have to lose money being the victim. I couldn't find anything on the web that suggests the other insurance has a timeline to follow or that the person who hit me has any responsibility. read more

Worst experience with an insurance company ever. My car was totaled from being rear-ended. The company tried to low ball me on the payoff amount. The claims people never call you back and bounce you around from person to person. They told me that they would send me my paperwork to sign off on and that it would be out in 3 business days. It's been over a week,so I call today and the lady tells me it was never sent out and she would get the paperwork out. SMFH. This person name Michael Maestaz out of the physical damage department would lie to me, be rude and very unprofessional. read more

Hello everyone, I've been with MAPFRE a little over 2 years, everything has been great thus far no complaints. Kind, pleasant and helpful customer service always. I decided to do a review search on MAPFRE because I was involved in a very bad rear end collision to my vehicle that left me injured and in the hospital. The at fault driver tried to flee the scene but a older lady and her daughter was able to give a description and partial plate. The state trooper was able to get the suspect and he is now incarcerated. This happened on a 25mph road this guy had to be doing 65 I never saw him coming all I know is while I'm cruising home from nail salon out of no where I'm now trying to save my life from my spending out of control vehicle and trying to hold myself together after the pain I just encountered to my body. This is my very first accident at 31 yro driving since 16 although the officer told me the accident is 100% the other drivers fault. I was looking for people with MAPFRE who had similar situation but was taken care of by MAPFRE with good things to say and insight regarding them, being that this is my first claim however I see that is not the case with a lot of you. I am now worried and afraid instead of feeling secure especially knowing I was not at fault but it doesn't seem like that matters here. I hope my experience ending with MAPFRE close with the 5 stars I started with. I reported the accident as soon as I got home from hospital yesterday but because it was Friday I was told by Tuesday someone will get in contact with me. I am a nurse and caring for others is my Career I couldn't imagine paying for a service and not receiving the care I deserve with such a life altering situation. I will keep you all posted through out the process. read more

My wife traded her CRV for a Lexus and the premium on the Lexus almost got doubled. I have asked the agent to check if all discounts have been applied. So far not a word though the agent has been very responsive. I feel like something is not right this year. I've been with Commerce for more than 10 years, and I think it's coming to an end! One thing I noticed in the renewed policy is the anti theft discount was removed. Asked the agent and was told that Commerce decided to remove it because every car nowadays has this! Very interesting! read more

Yes, I am writing about an insurance company. This is not anecdotal experience after a single situation that happened to work out in my favor. Rather, seven years into my automotive policy, I can say that I do not detest, resent, or fear my insurance company. This alone gets a few stars in my book, because having had auto policies with four other companies before this, I could never say as much. But it goes well beyond that. Three people have hit me since I've had this policy, and only one of them was up front about admitting it. One lied about it, another disappeared. Commerce took my side and went after all of them, and treated me fairly. Moreover, they did it with empathy for my situation, understanding when I was confused, and reassurance in the face of my worries. In each case, I got paid at least fairly, and when things got tough, they said, "Don't worry, you're paying us to handle the complicated parts." And they're even friendly when I call to pay my bill. A large corporate entity that treats me well every time I call (for seven years) and always takes my side? I wouldn't have believed it either, but it's true. Should treating me like a customer -- like a human being, even -- warrant five stars? This is 2008, man -- it's worth six. read more

Aha, I FINALLY found a place to warn others of this awful company. I was dropped a little over a year ago for exactly ONE at-fault accident in my 18 year driving history. Yep, you read that correctly. No explanation, nothing. My agent couldn't even figure it out, just that I should choose someone else and be done with it. Not only was I dropped for that accident, I had to get the CEO of the company involved in an email chain because the person dealing with my claim was unresponsive and didn't go to bat for me on another accident that clearly wasn't my fault. I drew a handful of diagrams of the scene and insisted it could never be my fault since the damage happened to the rear bumper. Emailing the higher ups yielded a result the same day but why put someone through this? If this is PART of the reason my coverage was ultimately dropped then good freaking riddance. Avoid them at all costs. Go with one of the larger, national chains that are now serving Massachusetts. Horrible customer service all around, they don't care about helping their paying customers in the claims process until you get angry with them and will drop your policy without what I consider, a good reason. ***I REPEAT, NEVER USE THIS COMPANY FOR AUTO INSURANCE, EVER*** read more

I LOVE how this lady does not know how to fill out an RMV-1. I TOLD CInda all the lien holder information that they needed to add to this form. HOW simple is this?? She takes down all the information and then submits this to the MA DMV. WHAT WAS THE RESULT?? I received a copy of the RMV-1...where half of the page was cut off but i could see the lien holder information. I said that is perfect but she had to re-do it because of half the page having a blank line. This 2nd page she submits to the DMV AND when I got the copy a few days later.... where it says lienholder code, she wrote NO. WENT FROM A LIEN HOLDER NAME AND ADDRESS TO JUST NOTHING. HOW THE HELL WAS THIS INFORMATION TRANSFERRED FROM ONE SHEET TO ANOTHER SHEET???!!!! DO YOUR JOB CORRECTLY! Now this is dragging on for months just to fix her stupid mistake. HIGHLY DISSATISFYING read more

Horrible service, support, ethics and care for clients. Simply put these people are only out for themselves and there bottom line. My insurance broker had to get involved to provide support because of how un-professional they are. I had a my window broken into and than my vechile was struck by the get away vechile. When I filled the report it took 3 days for them to answer and they initially tried to forgo coverage by advising me to fix the window on my own. I was frustrated with the response and there desire to help. One of the representative who helps me was names Aaron Woolever, he was very unresponsive and the was trying to get me to only pay for window repairs since he believed it would be less than the deductible. After trying to take there advice, which was a naive mistake, I became frustrated with the work involved in finding a glass repair shop that could fix the same day. I needed a car bad and could not go with out having one. I decided to call back in and had to wait 24 hrs before I was contacted by my representantive after leaving several messages. I informed him that I could not find anyone to fix my car the same day and that I needed a car bad. I also told them my broker was going to get involved and that I felt as if they were not looking out for my best interest. He immediately reserved me a rental and informed me I could take it to any body shop. What came after was bullshit. They split my claim into 2 separate claims requiring me to pay double the deductible. The insurance broker who got involved talk to there managers and had someone else take a look at the car from Mapfre physically. He agreed with my statement and saw the damage to the vechile as one claim. I received pressure from Aaron and his department to accept the 2 claims or loose my rental car. After a week of fighting with these guys I decided to just fix my window. They are HORRIBLE, DONT TALK TO THEM ON PHONE GET EVERYTHING IN WRITING. They record calls with out letting you know and try to get you to agree to what they are demanding. They will pressure you and will not look out for you. Do not use them. read more

As I suffer through the claims process currently for an accident for which we weren't at fault I find that my emails, voice mails and questions are generally ignored or I am treated as if they are doing me a huge favor for offering me a settlement (how dare I question this?) They act as if it's insulting that I ask for information about how they reached this settlement and dare, as I mentioned, to question it. I am so frustrated with this process. After reading so many negative reviews below, I have to say that at least I don't have to feel as if this horrible customer service is personal. It's just their way of doing business. Great. Is it too much to expect an answer to the questions I asked? Is it unfair of me to question their calculations and/or to ask for the necessary information to make an informed decision about this claim? I am torn between not using anymore of my energy to learn what I'm entitled to, ask (and ask) what I know I should have already been given, do my own valuation research doing exactly what they told me to do and then some, providing them with proof positive that their offer is too low (what a surprise) and getting nowhere OR just give up on getting what I'm entitled to or even something close and just accept their first and only unfair settlement offer. This is what they want. To wear you down until you give up. Ignore, don't answer questions, and use expressions like "this is the only and final offer we'll be making." I'm worn out from this crap. Doubt that this is a concern to them. They must be trained to treat their bread and butter customers this way. read more

This is the worst insurance company I ever had. My new carrier sent them the cancellation form and three months after several e-mails, faxes and phone calls, they continue to withdraw payment on an inactive policy. Three months after I gave them notice and no one has reached out to me to stop withdrawls from my bank account. Never set up autopay with MAPFRE! read more

Sat. night I open a letter from MAPFRE saying they cancelled me as of 2 days ago. They say I owe 19.22. I checked emails, no notice or bill, just a confirmation from when I paid online a month ago. I never got anything in the mail. I go online to pay. It says I owe 34.22 and there's some bizarre zip code for me. I try to pay but it gives me an error msg. I go in a different way and the option to select payment is disabled. I call. There's no human service. So now I have a full 2 days left over Labor Day weekend, supposedly with no car insurance. Fails: a cancel with no notice, no payment request online or paper, 2 payment options not working, zip code correct, no customer service. What would you do? read more

Cheating insurance company Cheating insurance company! I recently raised a claim and waiting at home for someone to come for an appraisal ( They requested ), but the tricky part is they will never call you and never show up, then you will receive an estimate of a record out of nothing at all，why talk nonsense to customers? Why waste customer's time if you can not make the promise? I need to wait at home half-day and nothing will happen, no one actually cares about the customer, and when you call customer service for justice, they hang up the phone call immediately! The worst claim service in the world. read more

My experience with MAPFRE has been a nightmare and reading through reviews and by word of mouth, I see I'm far from alone. The reviews are a great thing and warn others, BUT to protect ourselves as consumers and people living an honest life that deserve better, it is time to go to the Better Business Bureau! Enough is enough! read more

I would not recommend this business with anyone. Pay for whatever coverage you need and once you put in a claim, that's when they turn their back on you. When you do business with someone, you would expect that they are working for you and your best interest, no? Fyi, someone T-boned my car because she failed to stop at a stop sign and left a huge indentation in my front right passenger door and also deployed my airbags. Yet, I called them to put in a claim and I must say it was probably one of the most uncomfortable and confusing call I've had. The woman had me thinking that I was talking to the other parties insurance company because of the interrogation that was practiced. My thing is, why do business with someone and pay them and they can't do anything for you when needed. No support whatsoever. read more

I would give them less than one star if I could. I cancelled my insurance plan over two months ago and to this day I'm still waiting for my refund (which they messed up how much they were supposed to refund me twice now and was almost 100$ less than what I should receive back). I still haven't received a single dime. I do not recommend them at all. I've called numerous times every week for a month and a half now and get different answers as to where my money is and when I will be getting it. They're clearly IN THE BUSINESS OF STEALING PEOPLE'S MONEY, not providing insurance. Please save yourself the trouble and go somewhere else!!!! EDIT: even when contacting the below I am given yet different answers and charged money!!!! PLEASE BEWARE OF CANCELLING: you will be charged an unbelievable fee that's completely ridiculous. It doesn't even say in the policy or any information you receive that you will be charged a few. Don't even bother with this insurance company. I'm still waiting on my check that was supposedly mailed over a week ago read more

Been with Commerce for more than 10 years for home and auto insurance. Never had a claim. But each year the auto rates keep going up to the point where they were nearly $600 hundred dollars over competitors' rates. This year I switched to Amica for both policies. Better rates, more coverage and a higher rated company. read more

Just moved to the area from out of state. Called to get a quote for 2 vehicles and renters insurance. Evidently the state we came from only required us to have 20/40. When MAPFRE heard this, they told me they could not give me a quote. A QUOTE!! Their minimum is 25/50. So I said okay, that's fine, I'll certainly buy 25/50 from you then. Give me a quote using that. I'm sorry, we can't even give you a quote if your current policy is only 20/40 !!!! Well, after reading some of these reviews it is probably the best thing that could have happened. I will NEVER call this company for anything ever again! And I suggest you do the same. read more

Terrible. DO NOT USE THEM. I pay them thousands, they don't even help me when I get into a crash. It's been over two weeks, still no help. No one has even looked at my car. read more

As a body shop owner who deals with all the insurance companies this company is terrible. We have to wait for our money because the claim rep. Shannon messed up. Take responsibility and owe up to your mistake! Like another customer said in a review since they were taken over by Mapfre there customer service is terrible! read more

Never will I use this company again. They grab that money every month like greedy little bugs but when it's time to pay out? Good LUCK. Awful horrible and SHADY. Thank the owner of this company for carrying enough to respond to this review. Fast forward, I finally got hold of Scott, who was taking place of regular supervisor which was my good fortune he actually listened, understood and was fair, which is all I wanted. Shame on "Lauren C." who was terrible and refused to listen, return my calls and was willing to lose my business because she couldn't get her brain out of a training manual. Thank you, Spain and Scott. read more