I recently purchased a 2015 Nissan Sentra from Matt at Post Motors. I loved the car and everything…read morewas in top top shape! One month later, however, The air conditioner stopped working. The mechanic said it was a condenser/compressor issue and the whole thing will need to be replaced. He also told me the dealership would have had "no way of knowing about this". It was just one of those unfortunate things! I called Matt (who sold me the car) and he generously offered to cover the cost of the repairs. He sent me a check for $1,000.00. I was very grateful and extremely elated. I would buy another car from him in a heart beat. Thanks again Matt!

It was almost perfect transaction until I needed help with something they overlooked. I'd been…read moresearching for a suitable used pickup for 90+ days as low odometers are rare to find, but the older the truck gets the less likely one is to find one for sale with a low odometer. It had to be GM full-sized livery, and it had to be white. When I saw this new listing come up I almost knew I was going to buy it before I even went to look at it. The truck was in new condition and I could afford it at market price. It took me forever, but I was ecstatic to find exactly what I wanted in the color I wanted with a sinfully low odometer. I bought it on the spot and took it on home. With any used unit I go over it with a fine tooth comb looking at fluids, pressures, accessories and everything else to find out what's wrong with it. It had a bad door switch and I discovered the hoist holding the spare tire to the body is inoperable leaving the vehicle with no usable spare tire, and absolutely no self-help for a flat tire on board. Many brands today deliver new cars with no spare tire and no jack. The automakers may think that's adequate but I sure don't. I'm unwilling to leave the city limits without a pressure-checked spare, jack, and 4-way lug wrench. It was Friday afternoon and I'm trying to get out of town for the weekend. To fix this spare hoist is going to need a trip to the dealer, and I need to borrow a spare tire just for the weekend until the problem can be addressed. This lot was a lot full of many kinds of pickup trucks, and they had several choices from GM, Ford, and others. I called them asking to borrow the spare off one of their other for-sale units for the weekend only, and they declined. This truck was as-is, no warranty, but generally speaking when a used car dealer sells a car all of it's functions are working. I was less than delighted to be turned down for something they should have fixed before selling it, and that would have cost them $0 to temporarily upright the situation. My local mechanic and myself finally were able to disable the faulty lock mechanism that was between myself and the tire hoist, and I got on my way on time. After the fact the lot came back and told me where I could obtain a loaner spare to make this trip. By that time I had already jumped through hoops backwards to fix the problem that was on the truck when they sold it. I believe that problem was on the truck when manufactured, but that wouldn't help me one bit on the side of a road with a tire that's flat on the bottom. Buying from Post Motors was an almost stress free transaction. Of course I came in as effectively a new, all all cash customer, with my own financing and minimal hassles. I can't bash them too much but I do find their response to this spare issue not adequate. The vehicle was a cream puff that would sell 15 minutes later if I didn't take it. But, they had a whole lot full of premium condition trucks to look at with a smattering of other vehicles. I wouldn't say they are a bad car lot or they did anything less than above board. When I find something not working which is that important to me, I did expect more give a flip than I got. I knew it was as-is; no warranty when I bought it. Still, their lack of concern in a stressful situation certainly could have been handled better. They sold me a great truck at market value with almost nothing wrong with it, but when it was time to ad the lagniappe any customer would expect more than they did, and it was their choice to leave me stranded and not do one thing to help. They certainly didn't go the extra mile when they could have at $0 cost to them. I'm not unhappy with my purchase, but I did let them know their behavior after the sale was not what I expected from a reputable car seller. After it was too late they then came back with some help, but I had already accepted they don't give a flip and gone another direction with the spare that won't work problem before me. If anything positive comes of this I'd like to see a little more compassion toward the customer who has just bought a faulty vehicle they are unable to use until it's fixed.

Pretty good car test driving AND buying experience: if you're clueless and can't pay attention you…read moremight feel like the haters but you can reject all add-ons and pay the price on the website. I would do it again in a heartbeat!

I had one of the most frustrating dealership experiences I've had while car shopping at EchoPark…read moreDallas / Grand Prairie. I went to look at a 2025 Mazda CX-50 with about 25k miles listed around $25,999. The CARFAX was listed as clean, but the vehicle itself had very obvious visible collision damage. Several panels and a door were misaligned, loose, and looked like the vehicle had been sideswiped. When I pointed this out, I was repeatedly told it was "dust," "dirt," or "wax" despite the damage being clearly visible. It took a lot of back-and-forth just to get anyone to acknowledge the condition of the car. Things got even worse once financing was discussed. I offered roughly a 20% down payment and was trading in a vehicle with positive equity. I also have essentially no other debt, a stable career history, and strong credit. Despite that, the terms presented to me were about $12,000-$13,000 down with roughly 11% APR on a $25k vehicle. I was told several banks had "flat out declined" me, including Bank of America. The salesperson repeated that wording multiple times: "flat out declined." That immediately raised red flags for me because I've had a long-standing relationship with Bank of America for years and have multiple accounts with them. Then the story suddenly changed. I was told that if I purchased their extended warranty, the deal would magically improve to something closer to about $2,000 down and around 6% APR. In other words, if I bought their warranty product, my rate would drop dramatically and the down payment requirement would suddenly disappear. When I asked them to put those financing terms in writing, I received a lot of pushback and they were very reluctant to provide anything documenting the offer. At one point, after hours of going back and forth, I was even told that if I had the money available I should just pay for the vehicle in full right then and there. I spent over eight hours at the dealership dealing with delays, pushback, and waiting while trying to get clear answers. After leaving the dealership, I contacted Bank of America directly and was told something completely different. They informed me that I was not declined and indicated they could finance the vehicle and provide a lending ledger if necessary. That directly contradicts what EchoPark told me in the showroom. I am still waiting for confirmation of which lenders my credit was submitted to and the results of those applications. Despite multiple calls, texts, and emails, the dealership has been very slow to provide that information. Given the resistance to putting financing terms in writing and the difficulty obtaining my credit application results, it raises serious concerns that the bank's actual approval rate (often called the "buy rate") may have been marked up by the dealership for additional profit. Between the visible damage being dismissed, the financing terms changing dramatically depending on whether I purchased a warranty, being told banks "flat out declined" me when the bank says otherwise, and the resistance to providing documentation, the entire situation felt extremely questionable. I ultimately walked away from the deal, and based on my experience I would strongly encourage anyone shopping here to request all financing terms and lender responses in writing and verify them directly when possible.

Paul took care of my 2022 Kia Soul. Really knowledgeable guy who addressed my concerns about my…read morevehicle and future maintenance. Very reasonable pricing compared to the other quotes I received.

Paul of Monart Motors is a great guy, honest and didn't try to upsell me parts or services I didn't…read moreneed. Went to him in peak summer for car with no AC, most places charge a surge price due to the need BUT he came in with a very reasonable diagnostic rate and got my car blowing cold again. They also have discount for using debit card or cash which is very nice. Only thing I can say in the not so great column would be communication; once car was dropped off, I waited 5 hours then called myself to get update, got the update that car was almost done in another 45 min. After and hour and half and time being 4:30(20min drive and they close at 5:30) decided to head that way to make sure I get the car back at end of the day. When I was pulling into the parking lot Paul called to advise car was ready for pickup.

Very good place to buy a car, cars are all handpicked, checked and serviced good people and good…read morecars

My son had some repairs that were needed to be done and it was outside of his warranty by 1 month…read more I called Mr. Steve Williams and explained the situation. He got it to where we paid the warranty pricing!! It was such a BLESSING and I'm thankful for salesmen like him that not only take care of you during a sale but throughout the life of the vehicle!! Thank you for all that you do Mr. Steve!

Bought a car here on May 14 2025 and off and on the last 3 months have been calling and sending…read moremessages requesting someone to call me back as I have a question about this csr; no return messages or calls and yet on the website it says the dealership is open. I jyst want tho say how shocked I am at the fact that it seems no one wants to talk to anyone after they buy a car financed or otherwise. I for one won't be coming back here all because I couldn't get a question answered.

I drove over an hour from dallas after I did the online application and was qualified for a certain…read moretruck we discussed the down payment and everything was good they waited until I drove out there and test drove the truck to tell me i have to put more money down the truck overall price was $13,000 and they asked me to put $1,700 down then changed to $3,000 once I got there the truck is a "09" Ford the other two vehicles they said i was approved for was a "11" Ford witch also cost $13,000 and a "18" Dodge Durango that cost $16,000 both of them I could've put $1,700 down but not the "09" Ford that place is a joke nobody up there showed me any honesty they cars seem like they all have problems please dont waist your time going to them you have been warned I was just up there Nov. 20 2024

March 25, 2026 My…read moreService Advisor Hung Ho is the absolute best! he is very professional and nice and makes you feel welcomed My Honda is a 2017 accord and I have been taking my car here ever since I bought it The technicians do a great job on inspecting my car Kudos to everyone!!!

Phenomenal car purchasing experience with Dillion and Ace at Vandergriff! This was an…read moreunconventional purchase for sure; I was negotiating on behalf of the Sisters (nuns) to purchase the vehicle and make it easy on their behalf. Dillion and Ace made it smooth from start to finish. From the moment I connected on the phone, Dillion ensured he would take care of us and earn our business. He got me connected with Ace and they were both extremely responsive. We did all negotiations over the phone and Ace even drove an hour in traffic to drop off the car to the Sisters so they would not have to come to the car dealership. It never felt pushy and they were okay to lose business if we genuinely found a better deal elsewhere - although they just matched whatever I found and took care of us from the jump. Highly recommend!

I recently had to bring my 2024 Chevrolet Traverse in for a coolant leak, and I cannot say enough…read moregreat things about Timothy in the service department. From the moment I dropped off my vehicle, he was attentive, professional, and genuinely cared about getting my issue resolved quickly. He made sure my vehicle was properly diagnosed, and the repair (radiator inlet hose replacement) was completed under warranty with no hassle at all. What impressed me the most was the turnaround time -- I had my vehicle back much sooner than expected, and everything is now running perfectly. After dealing with a different dealership that couldn't get me in for months, this experience was a huge relief. Timothy made the entire process smooth and stress-free. Highly recommend working with him if you need service done

went for service. called first. price for oil change/tire rotation was more than I was told on…read morephone. pulled into bay and waited 7 minutes before anybody acknowledged I was there, then 3 more minutes before I was addressed. they don't use paper for your floor or plastic on your leather seats but do charge $10.49 for shop supplies. they charge 3% to pay with a debit card. claim to do multi point inspection and top fluids off. windshield wipers are bad and washer fluid not topped off. nobody tried to sell my new wiper blades. cashier was short of any kind of personality. I'll never return here.

FAMILY TOYOTA of BURLESON My Lexus was recently totaled…read moreafter I incurred two "no fault" accidents within 3 weeks of one another both caused by non-insured drivers. According to one of my adjusters (as I was dealing with two separate claims), that sort of thing doesn't usually happen! I wasn't planning on buying a new car for a few years as I'd had such good experiences with my last two Lexus vehicles. But it all changed when that last accident totaled three cars due to someone driving under the influence. And so began my search for the perfect new (or potentially used) car. I went to so many dealerships and test drove everything I thought I might like. Volvos, Lexus, Subaru, Mazda, Mercedes, BMW and Toyota to name a few. I called dealerships. I searched online. I had so many tabs open on my phone & photos saved that it was beginning to overwhelm me. I was disappointed and lied to by more than one salesman to be sure until I visited FAMILY TOYOTA in Burleson. My salesman was Dominic Gomez and how he changed my perspective of a car salesman! He was honest & upfront with me and genuinely cared about my needs, budget and concerns. He heard me out and was patient to the point of even setting up my phone with the Toyota App. When I was ready to buy my new Toyota BZ, he didn't flinch when I said I needed to drive the Toyota Crown "just to be sure" since I love a luxury car. In the end, I went with the new 2026 BZ Limited BEV (battery electric vehicle) as I just love the smooth ride, platform and trim (not to mention the huge savings by not buying gasoline)! The store's General Manager is Dustin and he was most accommodating & helpful, too. I was so impressed with the no pressure sales and how clean & organized this dealership is as well. I really can't say enough having been through so much these last two months as I did extensive research & was really losing hope until I walked into FAMILY. I had other car salesmen from premier dealerships literally lie to my face about prices but this didn't happen here. I have converted to Toyota as I was treated with total respect and left feeling confident in my purchase. Ask for Dom and tell him his new favorite customer sent you. You won't be disappointed that's for sure.

What an awesome experience we had with Family Toyota. We paid a deposit for our vehicle as it was…read morestill en route to the dealership. I had my eye set on a specific color and trim level and this dealership was the one that had what I wanted. I traveled to this dealership for this vehicle too. Greg was my salesman and he went above and beyond for me. He had everything set and ready for us when we arrived. If we get another Toyota, this is the dealership we will use.