First the good-they have specialty things you can't find elsewhere and the showroom is very nice.Their prices may be a bit higher but that's to be expected when not shopping at a chain store.
My issue is customer service, or lack of it. When shopping for a door, we were left to wander around with not much direction. When the door we ordered came in, someone from Man's called me-I was not able to answer-but they didn't leave a message or call back. When we figured out a few days later that it must have been them calling and called there we were lucky enough to get Mr Attitude on the phone who could barely give us the time of day to help see if the door was actually in-since there was no message left when they called a few days earlier. After he said yes it was there, he immediately hung up on us. When we go to pick up the door... "yeah, he will help you"(pointing in general direction of a young kid that worked there) and was actually the nicest person we dealt with when he helped load it into our truck.
Never even a thank you for the business - I guess spending $1,600 on a door there doesn't warrant a thank you. read more