Brought in a pair of boots where the upper had started to pull away from between the inner and…read moreouter soles, and they fixed them to as good as new. Good pricing, good timing, and they are always very friendly and helpful.

Get a load of this. I paid this establishment good US dollars to put a new sole on my wedge work…read moreboots. They said they would call me when the repair guy got in, as the repair and the boot store are separate. A month passed in silence, and I finally called just to see if any progress had been made. They informed me that they were just about to get started on them. As I was not born yesterday I presume that they had yet to look at them, that or the repair guy was taking some pretty serious time off. But all that's neither here nor there. Because don't worry, its about get worse. After the repair guy was back from what I can only presume was the cobbler convention, he did actually get around to working on them. I picked them up and the sole came off the second time of wearing. Just separated as I took them off. Never even wore them to work and the repair broke. But the real kicker is that when I brought them back in to get more than a ruined pair of boots for 150 dollars, the guy was immediately upset that I would think it was a botched repair job. He raised his voice with a healthy portion of defensive insecurity and informed me that it was just the glues fault, as it was clearly not the store's. He also took the opportunity to educate me further, explaining that I should really be more careful when taking work boots off so they don't break. Work boots, he was kind enough to explain, (and not that many people know this) are supposed to withstand all the abuse of a day at work on a construction site, but are actually not designed for kicking them off at the end of the day, as that is what will really do them in.... But I'm not the expert here, which he was sure to keep reminding me.

M&M Boot & Shoe repair saved my butt at the last minute. I'm a bagpiper and the soles on my Ghillie…read moreBrogues (Piper's shoes) literally separated two days before I played the memorial service for our fallen CDA firefighters a while back. M & M "somehow" repaired these and they're just like new again! Maybe I'll get another 20 years out of them! For the high quality repair I received, the cost was extremely reasonable!

I had a special request to get my zipper fixed on my track suit with no notice, and not only did…read moreJeff get it done for me in a few hours, but he also repaired a ripped spot next to the zipper and all for an extremely reasonable price would highly recommend!!

Only place in Spokane to have shoes repaired. Been going here 20+ years. Great service, value and…read morethe friendliest folks. Highly recommend.

Excellent service by John. He loves his work and chatting with customers. I highly recommend.read more

This place has a new owner! The woman who is the owner is absolutely amazing. I brought in a dress…read moreI bought to get her opinion on how to get rid of a line caused by the liner. She was so helpful and friendly. She helped me problem solve and recommended removing the liner which was heavy and unneeded. It was the perfect solution. She was able to make the alteration and steam the dress so I would have it in time and the pricing was very reasonable. I love the business, how they operate, and their quality of work. I can't recommend them enough!

I was referred to this business by a friend and went in with high hopes, especially because I…read morewanted to make sure I had plenty of time to have my bridesmaid dress altered for a September 26th wedding. My first impression was actually wonderful. Cricket was very warm and friendly when I dropped my dress off on July 21st. I needed the dress let out slightly around my thighs/hips and also needed the length adjusted. Cricket explained that the length would likely be $80-$100, but recommended waiting on the length until after the sides were adjusted because changing the fit could affect the length. I paid $40 that day for the initial alteration. After nearly a month without hearing anything, I called on August 19th to check on the dress. I was told I should have been given an estimated completion date and that they do not call customers when alterations are finished. I went in on August 22nd to pick up my dress, only to find that the alteration had been done in a completely different area than what I had requested. When the dress was originally pinned, I had specifically stressed that I needed the adjustment closer to my thighs rather than higher up around my hips. Thankfully, another woman working that day immediately recognized that the alteration did not look right and could see where it needed to be corrected. She offered to redo it overnight and asked me to return the following day. I live quite a distance away, so having to repeatedly drive across town was frustrating, but I was willing to do it because I wanted the dress done correctly. I also explained that I still needed the length altered, but I had previously been told to wait on that until the fit around the hips/thighs was corrected. A few days later, I returned expecting the adjustment to have been corrected, but instead Cricket had completely opened the dress back up so we could essentially start over. At that point, I felt more confident because she was personally pinning the dress and I was able to explain exactly where I needed it taken out. However, I was then charged another $140 for the length alteration. I had originally been quoted $80-$100, but was told that because the dress had multiple layers, it would cost more. Cricket did waive the additional charge for the hip/thigh alteration since she acknowledged that the first alteration had been done incorrectly, but at this point I was already frustrated and felt I had little choice but to pay the $140 because I needed my dress completed. I was told to return September 5th to pick up the dress. Unfortunately, when I came in today, the dress was STILL too tight around my thighs and uncomfortable to move in. When I explained that it needed to be let out a little more, I was told that I needed to close my legs. No further alteration was offered. At this point, I didn't even feel comfortable leaving my dress there again. I am now just three weeks away from the wedding, have spent $180 total, and my dress still does not fit the way I originally requested. I will either have to wear it uncomfortably or spend even more money somewhere else to have it corrected so that I can actually move, sit, and dance comfortably at the wedding. unfortunately my experience was extremely disappointing. Between the miscommunication, the repeated trips across town, the incorrect alteration, the unexpected increase in the quoted price, and ultimately not having the dress altered correctly after spending $180, I cannot recommend this business based on my experience. I will not be returning for future alterations.

Ever since about 2020 when I was first graduating high school I've been interested in footwear and…read moreSPECIFICALLY Made in USA handmade boots. I started off like everyone with a pair of Copper R&T Iron Rangers as a graduation present, then slowly descended down the rabbit hole of higher and higher quality boots. Eventually, in about 2022, I bit the bullet and bought my first pair of PNW Boots, The Nicks Builder Pro, Two Tone (Brown & Black) in the completely wrong size (10B). I wore them for a good amount of time without realizing and slowly fell out of love with them. It wasn't just the size that bothered me. I felt that the two tone was a bad choice and especially the choice in placement bothered me (Black leather uppers, Brown lowers). Eventually they were sold off and ever since I have had a revolving door of boots from all the PNW bootmakers go through my collection. It wasnt until a recent trip to Spokane that I started working with Franks Boot Company. My first trip up there, I was trying to decide which bootmaker to work with next to find the boot that really works for me. Nick's had lots of unique leathers and the people were very kind and open to discussion about their processes, but lead times were pretty excessive. Whites had definitely taken the more corporate route. A very beautiful and well designed salesfloor, but the people there seemed less interested in discussion and more interested in the purchase. Franks truly was where everything clicked for me. The first time I went to their store in person it was Frank himself who greeted me and sold me my first pair of his boots. He personally toured me through the workshop, helped me with leather choice not by handing me a sample they had upfront, but by showing me the hides in the workshop that they'd be cutting from, and showed me custom built lasts that he built specifically to accommodate customers who couldn't find shoes that fit them anywhere else. Frank felt like more than a business owner, he was a true passionate craftsman who took pride in his work. As someone who had worked in the footwear industry for quite a while (worked at Red Wing Shoes and Allen Edmonds as a Salesman), it felt completely refreshing. My first pair was as basic as you could get, Smooth upper Roughout Lower in their Mocha Oil Tan from Seidel Tannery. It was as classic as Loggers could get. I loved those boots but eventually over time realized I needed to start sizing up to a classic 9D. They were sold off and then I started out new once again. My next pair of Franks was a pair of secondhand boots I got off of r/PNWBootmakers. this time they were in their Standard Black Leather (Seidel Oil Tan) with a similarly standard Logger look. I still absolutely love this pair but felt that both previous boots were missing something. If you are familiar with Franks Boots then you know that one of the main draws to their store is their unlimited options for customization. I felt that I was missing out on the pair I could say was absolutely made for me. For this, I started working with Michelle and Ashton on a fully custom pair of boots, returning to a look I originally wrote off as a mistake in my first pair, Two Tone. I based this pair off of one of their standard options called the Royal Commander which sports Wickett & Craig Olive Harness on top of a heavy duty roughout work leather. I loved the style but was wanting to switch things up with a Lace to Toe Pattern, a heart design embroidery on the upper, and a switch to a smooth Walnut leather. It was here that Michelle intervened and suggested doing a cutout design for the hearts, and instead of some boring work leather, something to match the Olive leather. She sent some pictures over of another W&C leather, Medium Brown Harness, and I was immediately infatuated with the color combination. I placed my order and was told to expect these on the higher end of a 12-16 week wait time. I received these boots exactly 8 weeks after purchase, and they are even better than I could have ever imagined. These boots are a true testament to Made In US craftsmanship. Usually with these types of boots people tell you to expect little imperfections, showing signs of being made by hand, but with these, they are almost flawless. I have never received a pair that has been to this level of quality ever. I had some doubts about the color combo (sorry Ashton) but in person, they couldn't be closer to what I had envisioned when I first started thinking of what I wanted for my new pair of boots. It is without any doubts in my mind that I can say these are my absolute favorite pair of boots I have ever owned, and my most personal boots. They are one of a kind and they have no equal in my collection. Every detail down to the thickness of the outsole was specifically chosen by me. Franks takes customization options seriously and wants you to leave with something that could only be yours. I am super excited to start wearing these as soon as I can.

The owner Frank has a lot to learn about customer service but judging by the way he treated me over…read morethe phone I doubt he ever will. Charging an existing customer (myself) 20% for an online order that was canceled (at the suggestion of his employee to AVOID 20% charge) within hours is just ridiculous, who does this? According to Franks own words, Amazon is considering the same policy (what, the policy of screwing paying customers? ) I placed an order for a second pair of IN STOCK boots in a different size and was immediately (within hours) advised by one of the employees I should not do that because I would be charged 20% restocking fee. No problem, I fully understand. I immediately told the employee to cancel the 2nd order for me and hold the funds for a custom pair I had planned but still got charged 20% when I ultimately changed my mind wth. Regarding my custom order that they had been holding my funds for - I tried to place the custom order for a $850/$900 pair of boots, was supposed to get a call back on a certain day which never happened, so I let a couple days go by then followed up with a call and was told I would def get a call back by the end of the day, never happened again so I let a couple more days go by and then called to tell them to forget it refund my funds because I'm not doing business, giving my hard earned money to a company that treats their customers like this. These people act like they actually have something nobody else has, it's actually sad to see the owner of a business with so much potential be so cancerous to its own well-being.

Told me it would be 1 week to replace a zipper on a puffy coat. Two weeks later, I had to go by…read morethe shop to see if the jacket was done, because they do not answer the phone or return calls. I was told they might get around to fixing it in 6 months or more, if ever. BAD service, BAD quality, BAD value. There is a name for people that are not honest. I would have been better off if this place didn't exist; THEY ARE A WASTE OF TIME.

The gentleman that operates this business is very nice very extremely efficient and does fine…read morequality work. I have gone there many times and will continue to do so in the future.

I was having the hardest time finding a place to get my wedding dress altered, as most other places…read morewere booked out for the weekend of my wedding. I found this business and I was able to get an appointment very easily through their website. The staff were very sweet and asked me lots of questions throughout the first appointment. They were very clear with what they would be doing to the dress and went through exactly what I was paying for. I picked my dress up today and it was perfect! Exactly as I wanted. The lovely ladies even gave me some tips on how to button the back of the dress up without ripping any of the fabric. Wonderful service and very professional and personable. Thank you so much!

Poor quality of work for WAY too much. When I got the bill, I was shocked to see how much they…read morecharged to clean my suit. It turns out the suit was not cleaned, the sleeve were still dirty. I am very disappointed in the results

Mr Duc is the go-to tailor in Spokane. Fair prices and excellent craftsmanship. 40 years in…read morebusiness serving Spokane.

My son's wedding suit needed minor alterations on short notice. Mr. Duc did an excellent job in…read morejust a couple of hours. However, he charged an exorbitant amount. So, good quality, not so good value.