I had brand new boots. They were a deer color leather. He dyed them black! They turned out…read moreAMAZING!!! I'm so excited to be able to wear them.

Quality repair at a fair price. Glad to have some one with the equipment and skills to make a…read morebackpack usable.

100% recommended! Very kind , respectful, old fashioned approach to the business as we all should…read morebe missing all of it. Thanks Dave

A little hard to find and an old Rathdrum house/business with unbelievably treacherous/icy access…read morebut work was done quickly. Excellent communication but expensive repair in that I probably wouldn't have had it done if I had known the price (65% of the cost of the boots when I bought them) to have a zipper replaced.

Brought in a pair of boots where the upper had started to pull away from between the inner and…read moreouter soles, and they fixed them to as good as new. Good pricing, good timing, and they are always very friendly and helpful.

Get a load of this. I paid this establishment good US dollars to put a new sole on my wedge work…read moreboots. They said they would call me when the repair guy got in, as the repair and the boot store are separate. A month passed in silence, and I finally called just to see if any progress had been made. They informed me that they were just about to get started on them. As I was not born yesterday I presume that they had yet to look at them, that or the repair guy was taking some pretty serious time off. But all that's neither here nor there. Because don't worry, its about get worse. After the repair guy was back from what I can only presume was the cobbler convention, he did actually get around to working on them. I picked them up and the sole came off the second time of wearing. Just separated as I took them off. Never even wore them to work and the repair broke. But the real kicker is that when I brought them back in to get more than a ruined pair of boots for 150 dollars, the guy was immediately upset that I would think it was a botched repair job. He raised his voice with a healthy portion of defensive insecurity and informed me that it was just the glues fault, as it was clearly not the store's. He also took the opportunity to educate me further, explaining that I should really be more careful when taking work boots off so they don't break. Work boots, he was kind enough to explain, (and not that many people know this) are supposed to withstand all the abuse of a day at work on a construction site, but are actually not designed for kicking them off at the end of the day, as that is what will really do them in.... But I'm not the expert here, which he was sure to keep reminding me.

The owner Frank has a lot to learn about customer service but judging by the way he treated me over…read morethe phone I doubt he ever will. Charging an existing customer (myself) 20% for an online order that was canceled (at the suggestion of his employee to AVOID 20% charge) within hours is just ridiculous, who does this? According to Franks own words, Amazon is considering the same policy (what, the policy of screwing paying customers? ) I placed an order for a second pair of IN STOCK boots in a different size and was immediately (within hours) advised by one of the employees I should not do that because I would be charged 20% restocking fee. No problem, I fully understand. I immediately told the employee to cancel the 2nd order for me and hold the funds for a custom pair I had planned but still got charged 20% when I ultimately changed my mind wth. Regarding my custom order that they had been holding my funds for - I tried to place the custom order for a $850/$900 pair of boots, was supposed to get a call back on a certain day which never happened, so I let a couple days go by then followed up with a call and was told I would def get a call back by the end of the day, never happened again so I let a couple more days go by and then called to tell them to forget it refund my funds because I'm not doing business, giving my hard earned money to a company that treats their customers like this. These people act like they actually have something nobody else has, it's actually sad to see the owner of a business with so much potential be so cancerous to its own well-being.

This business USED to be top-tier, not just with the product but also the customer service. It's…read moregone from A+ to trash recently. They run a FB group where you supposedly can't share things non-Franks related--which is understandable (but they allow select people to do it all the time). When you post photos of your boots that you've gotten altered somewhere else (b/c of your specific foot shape they couldn't accomodate for), they first censor you from the group and you have to get all your posts "approved" first. Then they just remove you when you call them out on their BS. I get much better pricing/service from their competitor JK now and have bought 6 pairs from them in the last year.

Had a button fixed on a pair of boots. Great service!!…read more ...happy customer

Shoes promised on Saturday, went in at 10:30 am on Saturday, not ready. Owner told my husband…read morewould be done in 20 minutes, why not ready now? What are you supposed to do for 15 minutes.

I had a special request to get my zipper fixed on my track suit with no notice, and not only did…read moreJeff get it done for me in a few hours, but he also repaired a ripped spot next to the zipper and all for an extremely reasonable price would highly recommend!!

Jeff was a total professional and I was amazed at how well my cowboy boots were repaired. His…read moreknowledge of shoe repair is vast. I brought in pair of boots that need the back heel stretched because I couldn't get it on and it was done the next day. It was still a bit too tight and he stretched it out for me a little more and they slipped on like Cinderella's slippers. His friendly approach and prices left me looking through my closet to see what else he could repair for me. I also had him polish my unfinished leather boots and he explained to me upfront how they would turn out and what the advantages vs disadvantages of polishing them would be. He was very accomodating and called me 3 times to let me know the status of the work. The whole process only took 2 days. He also works on leather so I will be bringing in other items of clothing and shoes for repair. The price was completely reasonable. I definitely had a great experience!

Wowza! I must say their customer service is amazing. My…read morehusband and son have Red Wing Heritage boots and swear by them. Now, since I live in south San Diego, CA- the nearest Red Wing doesn't have the amazing selection complete to this location. So, we stopped by here on our way to the airport to head back home. Remember, due to COVID19- this location (from my visit June 13th)- is practicing social distancing. About 4 people are allowed in this store at a time. I picked the women's Iron Rangers in black. Sunny was the one helping me. Although there were only sizes 8 and 9s available in brown- I figured let me place an order ($10 delivery fee via UPS) to get shipped to my house. At that visit- I felt the 8s were too tight. So, I went ahead and ordered the 8.5s. I had a few questions for Sunny- since Red Wings are a pricey (but, we'll worth every cent) purchase. Since the Iron Rangers are stitched bottom- the product can be resoled for $100!! Heck yeah! Free laces- CHECK! Boot shining- CHECK!! But, Sunny mentioned if the size 8.5s didn't fit- I would have to ship them back to Spokane- to get the correct size. And I would have to pay for the shipping. A week later, I did receive the 8.5s- and they were too big. So, I called the store back & spoke with Kathy (store manager). She made note to have the size 8s sent out upon receiving my 8.5s. Keep in mind- shipping comes from Minnesota. I called Kathy back the following week to inquire about my order and she said within a week. However, I got my size 8s the next day. I specify wanted these boots for riding my Harley. And I'm in love with them. Kathy called me a few days later to check on my shipment. How great is that?! She even mentioned- if my nearest local doesn't have a style shoe I'm interested in- they can actually order it to that store- that way I can try it out! Now I know!

We were so impressed with the customer service we received today. Kathy was very knowledgeable and…read moretook the time to explain different boots and recommendations. We have been to other locations in the past and nobody has come close to comparing to the exceptional service we received today. If you're considering visiting this store I highly recommend asking for and working with Kathy!

All I can say is call before you go there. Twice now I've driven down when the website says they're…read moreopen only to find a sheet of paper on the door indicating they are closed. I won't be trying again.

Two weeks to get a non-skid material put on the heels of my leather boots…read more I went back in two weeks, work wasn't done. DON'T GO HERE.

10/5 stars! Staff…read morewas great and easy to work with! Made the travel time we made well worth it. They had the style and size needed prepared after coordinating with the store earlier in the week and even offered to clean up my old 875's!! Can't go wrong with this type of quality and customer service.

I bought my first pair of boots here and being around 300 bucks am very disappointed in the service…read moreI experienced. I went here because my father who passed away 20 years ago loved red wing boots. I grew up poor and my dad rented a trailer for $400 in a construction yard when I was a kid. He was a plumber, but believed to in buying the best tools for the job. Every year, he would take me into a red wing store and buy himself a pair of boots for work. I think at that time they cost around $150 which was a lot of money to him. I moved into the area recently from a warmer climate spending my life mostly in sneakers and wanted to get a pair of boots for the winter. I found the salesperson who helped me (though friendly) to not be very unknowledgeable on the history and fit of the boots. Long story short I bought a pair that was slightly too small. I was never offered any guidance on how they should fit or what I would be using them for. I was just handed a box and told to try them on. I laced them up myself and at the time they felt fine with very thin socks and my feet not being warmed up. As I wore them my small toes began to rub on the outside badly...I'm in pain as I write this review. Red Wing does take returns but unfortunately I went out of town and when I finally decided to start wearing them went over the 30-day I bought my first pair of boots here and being around 300 bucks am very disappointed in the service I experienced. I went here because my father who passed away 20 years ago loved red wing boots. I grew up poor and my dad rented a trailer for $400 in a construction yard when I was a kid. He was a plumber, but believed to in buying the best tools for the job. Every year, he would take me into a red wing store and buy himself a pair of boots for work. I think at that time they cost around $150 which was a lot of money to him. I moved into the area recently from a warmer climate spending my life mostly in sneakers and wanted to get a pair of boots for the winter. I found the salesperson who helped me to not be very knowledgeable on the history and fit of the boots. Long story short I bought a pair that was slightly too small. I was never offered any guidance on how they should fit or what I would be using them for. I was just handed a box and told to try them on. I laced them up myself and at the time they felt fine with very thin socks and my feet not being warmed up. As I wore them my small toes began to rub on the outside badly...I'm in pain as I write this review. Redwings does take returns but unfortunately I went out of town and when I finally decided to start wearing them went over the 30-day return period. I feel like if my foot may have been measured and the salesperson helped me pick out the right pair for my type of foot this would have never happened. They are supposed to be the experts, that's why I walked into a red wing store rather than buying online. I've had better service at a foot locker buying a $70 pair of sneakers than when I spent $300 on a pair of boots. I'm baffled why this is the case. experts, that's why I walked into a red wing store rather than buying online. I've had better service at a foot locker buying a $70 pair of sneakers than when I spent $300 on a pair of boots. I'm baffled why this is the case.