MPW was a little more expensive than some of the other companies I spoke with, but we selected them to create a nursery in our dining area since they seemed to be a large, reputable company. Since we own our apartment, we thought it was worth paying a little more to use an established company. Margaret was helpful enough during the planning / scheduling phase so we scheduled the installation.
The installers arrived and were NOT friendly. They did not even introduce themselves as they walked into my home. I stopped and introduced myself, trying to offer coffee to break the ice. This did not work and the men barely spoke throughout the entire day, even when I asked questions.
We just had brand new hardwood floors installed a couple years back. Their floor protection consisted of a few sheets of plastic. This worried me, but I asked them to be careful and crossed my fingers.
The experience as a whole just continued to go downhill from there. It was not a pleasant day, and the results left much to be desired:
1.) No sound insulation. The contract states that "free sound insulation" was included in price of wall. NO insulation was installed. Was simply metal studs with sheet rock boards on each side of wall.
2.) We paid $95 extra to have custom moldings to match what we have in the apartment. They brought the wrong size. IN FAIRNESS, I HAD MISQUOTED SIZE BUT THEY DIDN'T EVEN BRING THE MISQUOTED SIZE.
3.) Terrible painting & no paint supplies. Their contract states that standard painting would be included "using a Benjamin Moore soft white, similar to what is used in the apartment, in a flat finish, unless otherwise agreed upon" - to which we agreed upon "custom painting of both sides of new wall" for an extra fee of $95 / side. They did not even have foam roller covers or paint trays, WE had to go out and purchase. Since painting is included usually, shouldn't they have had these supplies? I had asked AHEAD OF TIME if there was anything I should prepare prior to installation and was told there was nothing. Had there not been 2 of us present in apartment, we would not have been able to go out and buy these supplies. Considering the extra fee already included, this was shocking.
4.) Rude installers. They did not want to answer questions about the process and had absolutely no customer service skills.
- At a certain point, they left the apartment without saying a word and took the liberty of unlocking my front door as they left.
- Even though we'd expressed concern for the condition of the floor, they continued to place paint cans, a wet mop, and other tools directly on the hardwood.
- One installer repeatedly tossed his heavy electric drill onto the floor as he was working -- there are now dents that were not there prior to installation.
- There was not adequate floor protection - flimsy sheets of plastic with holes from standing and working on top of. Also, big gaps in these sheets did not seem to trouble them.
- Basically, I was ignored when I expressed any kind of concern or requested information.
5.) Lack of supplies. In addition to our needing to provide paint supplies, they needed to borrow a bucket, they took a hand towel we provided and used it as a rag (with permission but I would have preferred they brought their own), and did not seem to have adequate floor protection. Cleanliness was lacking in general because of lack of floor protection and supplies.
6.) Damage and overall shoddiness of work.
- We have dents on our floor
- Clumpy paint and unfinished edges
- Measurements for where we asked door to begin are off
- Millwork is of terrible workmanship
- The sliding door is of particularly poor quality. It literally has screws as stoppers on the track, nail indents not filled in, edges of wood not sanded, and a bulky cover for track. Additionally, they did not communicate a word regarding screwing this system into the existing wall or verify that their actions were OK.
- I cringe to think of what the floor and ceilings will look like after the wall is removed in a couple years.
Overall, it was a pretty awful experience and you are better off avoiding at all costs! read more