I was corresponding with a Rick Arora. We had agreed for them to do my stairs. They were initially very quick to reply-- that is, until they receive your 50% deposit. After thay, there is little communication. What time will they come? Who knows. What day will they come? Who knows.
They do not provide a contract to their customers, the reason which became apparent much later. Nevertheless, I created a contract specifying the information they told me. I was told that work would be completed on 24-25Mar2025, which was a reasonable estimate for stair repairs. They do not put back on railings and informed me o had to coordinate with a welder to do that. On 24Mar2025, I had gotten no confirmation the day prior. It was drizzling and we had an 8am start time I had to call them, I was told nothing. At 7 30 am when I called to confirm, he was still asleep in bed saying it was canceled for that day and we would reschedule on Thursday when it was sunny. I informed him thay it would be sunny 25Mar2025, and that we had agreed on two days. He assured me the stairs would now only take one day and that he had scheduled another person for 25Mar2025.
27Mar2025, a Thursday, rolls around. I am at the location at 8am as agreed upon. He is nowhere to be seen. I again have to text him (because he does not answer calls once he has money in hand) for any updates. He said he is getting the bricks since 7 30am. I question why he told me 8am if he only began loading at 7 30. That would make it impossible to get on site by 8am. He got frustrated that i was upset that he was late by over an hour at that point and threatened to cancel the job. As this was now the second time I took off from work and the railing was already off for them to do the work, posing safety risks to my tenants, I tried to work with him and just accepted that he would be many hours late. At 11am I follow up asking where he is and he tells me he doesn't have enough bricks and has to go to jersey. At this point, I paid my deposit 2 or 3 weeks ago, so there is no reason materials shouldn't have been available. He says he will drop the bricks off and start work the following day 28Mar2025. I ask him what time he will drop the bricks off that day (27Mar025) and he informs me he went back to his Manhattan office. Up until 6pm I'm waiting for him to drop it off and he never does. He confirms he will begin work the following day 28Mar2025 at 8am.
Fast forward to 7am on 28Mar2025 I reach out to confirm he is actually coming this time and he again tells me he is canceling the job. This is now thr 3rd or 4th tantrum he has thrown at this point, upset that I keep asking him if he will do the job that I've paid for. He calls and tells me his brother will take care of it because he is stressed out with other stuff in life. I ask him what time the brother will come, he says he will call him and hangs up. 8am no response. 9am no response. 10am no response. I call and reach out to the brother numerous times. He finally calls back when I call from another number. He was asleep and had no idea he was supposed to do the job. He says he will call his brother and proceeds to block my number. Now nobody is answering.
I ended up reporting the fraud to my bank and I will be filing formal action for the wasted time and money this "company" has wasted. They also are not actually licensed, they provided a fake license number. I strongly recommend steering far away from this so-called company, unless you enjoy having your time and money wasted by scammers. read more