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    Mandu’s Auto Service

    5.0 (1 review)

    Services - Mandu’s Auto Service

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    13 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Auto fluids and filters maintenance

    Oil changes

    Auto repairs

    Auto transmission repair

    Routine automotive maintenance

    Transmission leak inspection

    Mandu’s Auto Service Photos

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    3 years ago

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    Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    (7 reviews)

    On Saturday 3/9/2024, I came in to this local Valvoline location for an oil change. A couple of…read morehours later as I was driving to work on the I294 expressway, I felt a sudden halt in my car's undercarriage and then a loud scrapping. I had to put the hazards lights on, then safely exit the expressway to look underneath. That's when I saw the engine cover shield hanging. The tech forgot to put the screws or fasten them properly. I was late to work because I had to drive the streets at 10-15 miles an hour. It took me over 2 hours to get home after work also, driving the streets from Downers Grove to Chicago at such a slow pace. I called the Valvoline location when I pulled of the e-way and saw what happened. The manager Rafael asked that I bring my car back the next day, Sunday. Unfortunately, I could not find someone to cover my Sunday shift in such short notice and take off work. I'm the opener in my job. I couldn't bring it back until the following day off from work, Wednesday 3/13/2023. This mishap was very disruptive and inconvenient to my busy work week. My mechanic removed the mangled hanging undercarriage cover and then I brought my car back to Valvoline the following Wednesday. The store manager did replace the mangled shield with a used spare one from another Honda vehicle that was left behind. I spent $154.11 for transportation for those three days that I couldn't drive my car to work due to the negligence and poor attention to detail from the oil change tech. I had hoped to be reimbursed for this amount. I placed a claim with Valvoline. Today, I received a call from Rafael, the manager. His tone was quite different from the many friendly interactions I've had with him over the years. He was very callous and had a "I don't care attitude" tone. He said he spoke to his manager and they came to an agreement that because I had agreed to come in the next day he couldn't reimburse me for my travel expenses. I explained to him that I couldn't find someone to cover my shift in such short notice. My next day off from work was Wednesday. He abruptly said, 'sorry, bye' and hanged up the phone. This underscores Valvoline's lack of accountability, dismissive and unapologetic stance. In conclusion, the indifferent response from Valvoline's manager, Rafael, highlights a lack of concern for customer satisfaction. Despite the inconvenience caused by their negligence, their refusal to reimburse my travel expense reflects a disregard for customer well-being. This experience has left me disappointed and questioning the level of care and attention to detail provided by Valvoline.

    Incredibly inconvenient entry and exit through only one tiny driveway ramp in each direction…read more Staying in your car during the oil change might sound good, but it was challenging on a 90-degree day. Also, I'm pretty sure they reattached something wrong after the oil change because I now have a piece of rubber/plastic hanging down and scraping the road.

    Mandu’s Auto Service - autorepair - Updated May 2026

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