PLEASE READ, PICTURES BELOW.
I purchased a Range Rover from Mancuso mid February. Being from Florida flying to Chicago was a little bit complicated, but at the time I thought it was worth it. Prior to putting the deposit on the car, I carefully looked at the photos on the website. I discovered there was a dent on the passenger side door. At that moment I should have kept looking as THIS SHOULD HAVE BEEN A RED FLAG that they were going to sell this as is since it was NOT disclosed. After telling John about the dent, I had to convince him to cover the fix ($300-$400).
I also wanted to make sure I did everything I could to protect myself from any mechanical issues on the truck so I went ahead and got a PPI inspection from Land Rover done. The tires did not pass inspection because they were completely worn and Mancuso was "kind" enough to supply the car with 80$ tires. The car was also due for all of its maintenance including oil change and filter, cabin and engine filters.
I fly up to Chicago with my girlfriend and get to Mancuso and the car is parked in a dim lit parking garage. Given the weather in Chicago was also snowy and cloudy, we did our best to do a physical inspection ourselves of the body and paint.
Jake the sales associate took us around for a drive and the truck itself drove fine. After finalizing the paperwork, we were on our way to drive to Florida. Now of course after arriving in Florida the car on the outside was very dirty (ice, dirt, salt, the works) and only after getting home and hand washing the car myself did I start to notice some serious flaws on the passenger side of the truck. There was very bad overspray and distortion in the paint work. Also, on the inside of the front passenger door a significant crack that ran down the door.
I was shocked.
The Carfax was clear and none of this was ever disclosed by Mancuso. Faults of this magnitude could not have been missed by the dealer.
Before learning all of this mind you, I had already taken the truck to a Land Rover service shop due to the PPI inspection stating it was time for the regular maintenance.
I was obviously disappointed so I tried to first see if 2 of the best detailers in town could do something to help out with the paint but both stated that the paint was far beyond something they could do to make it look good. So my next stop was to go to a body shop here in Orlando (Samuel's Auto Body) whom are the best in Central Florida and I had used them before. They gave me the news which I had already figured which was that the truck was indeed in an accident and previously T-boned and that for the dealer not to have noticed is just pure nonsense. (the back passenger door didn't even close correctly and was not flush with the truck).
I then contacted Mancuso prior to typing this review.
John was quite hostile and decided to not only play the ignorant card but tried to put the blame on myself. After going back and forth with him he said he would give me a refund on the truck, but ONLY FOR ME TO RETURN THE CAR - PAY FOR THE SHIPPING, AND LOSE THE $1,200 in parts and labor that I had already invested for maintenance vs. me to now pay $1,000 more to both repair and repaint the damage to the passenger side doors.
Looking back, after the test drive both Jake and John were begging us to write them a good review. Thankfully I waited.
Getting my title for the truck was another situation. The weren't organized or quick with it whatsoever. I waited for over a month, and if I had not inquired about it I would not have received it until even later than that.
Honestly, there are bad reviews for this business for a reason. Mancuso reminded me, "if you leave a bad review, it affects our sales and money we bring home." I didn't appreciate that comment as if it were supposed to prevent me from writing an honest review.
Being in the profession that I am in, and the hard work I did to bring home and purchase this truck, I don't appreciate their way of doing business. I was very aware that I purchased a pre-owned car, and of course was not looking for perfection but this was just a wreck, literally. I assumed good nature of the dealership since their were no accidents on the carfax but when you see any good lighting on the truck, the flaws show.
They knew what they were selling, and I DO NOT recommend Mancuso Motorsports to anyone.
Thanks for reading and hope this helps. read more