What kind of a Harley dealership tells someone with a 18 year old bike they don't want their business??? To walk away from working on or even service an older Harleys goes against everything the brand used to mean. I'm not in the market of buying a new one but I've spent plenty of money with this dealership over the years in service, clothing and misc. The new ownership's decision to walk away from helping people with older bikes is just plain stupid! I hope their term in the industry is very short, Harley deserves better. read more

Mancuso your Customer service is TERRIBLE at ALL LOCATIONS - but Central LEADS THE WAY! I would not recommend them if they were last on earth, since Gray no longer works there! Purchased a 2013 Road King in Feb 19 with issues out the door, had to come back 3 times for the Service Department to get it right and that is the condensed version of that debacle! Walked in yesterday with a friend and not one Sales Representative assisted us! If we had been at any other Harley, upon arrival we would have been GREETED, at the least! Had another issue with Mancuso Crossroads with my Kawasaki Ninja- see I have been on Motorcycles for 20 years and own different types, I had to contact the GM at Central and again was treated with no real care or concern. The Mancuso name is not recommended - not one location! I have yet to speak to anyone in Finance in reference to receiving my ESP REFUND for the Road King I traded in! Yesterday, no one was there to discuss it and today when I call I am send to the VOICEMAIL! I purchased my 2019 Road Glide from Republic Harley Davidson and that is the Harley Dealer, I wholeheartedly RECOMMEND! Kieana read more

Mancuso Harley-Davidson Central - Motorcycle Dealers Near Me - Houston, Texas

Poor service! The entire staff down to the manager. Will never go there again. Parts don't know anything about older Harleys and they treat people horrible. You need to get people who know everything about Harley older models and newer models. read more

Service always fantastic! Mancuso is Our go to! We go in and always given great service from everyone at Mancuso. If there are issues Mancuso Harley Davidson staff is there. Shout out to Rebecca and the ladies in the Harley Store always down to earth and makes my day! 5 stars always love the food trucks and genuine happiness from staff! read more

Do not buy from HOT ROD ! Had purchased a motorcycle through this location and signed paperwork. Had a co signer... told Hot Rod wasn't to sure on which one I wanted and I'd come back in two days ... instead of waiting... he wanted to get his commission I got a sportster ended up paying $23,000 for a 2015 THEYFUCKED ME ... but here's the kicker.... he sent the bike to my co-signers place HAD NOOOOO CLUE I EVEN HAD MY BIKE OFF THE LOT !!!! ANOTHER KICKER Was supposed to get free riding classes I was late five minutes to the class They kicked me out and charged Me for it FUCK THAT GUY read more

If I could I would put zero stars. Went in to trade in and G*** was a complete a**hole. Didn't even try to work with what we had. Needs customer service training ... do better next time read more

Got my first Harley from this dealership and the process wouldn't have been any easier. Rico helped me pick up a great bike and the whole staff made sure I had everything I need to hit the road. Highly recommend this place. read more

Dedra sold me a wonderful bike! I'm posting this One month after my purchase. I can only say that my buying experience was fun, very smooth, and she was very on top of making sure that the process went very fast. Mancuso & Harley Davidson, should be very aware of what they have in Dedra.... excellence! The entire staff was very friendly and made my buying experience all smiles. I will buy my next bike there, even though I may be a few years, LOL. So I'm cruising around town on this absolutely bad ass Sporty 48.... And, I felt like family when I left Mancuso Central. Hell, just writing this review makes me want to stop by and say hi to everybody. read more

This is the worst Harley Davidson Dealership in Houston Tx. I purchased a 2023 CVO Road Glide from them and had issues with the bike, causing me to lose control of the and drop the bike. The manufacture was willing to fix everything, and even gave me a claim number. The " Service Department " only had to take pictures and document the damages for the claim. The bike was misdiagnosed by the tech and came back in worse condition than when ordinally put in the shop. I took the bike back 3- times and they could never fix it right. The check engine light stayed on and the bike would not run proper. This was a $50.000 bike and the service manager said there was nothing else they could do. There are so many "Horror Stories " in the Houston Bike Community about this dealership, please don't use them. I have purchased 4-New Harley Davidson's in the past and this had to be the worst experience I have ever had with a dealership service department. This place is disgrace to the brand. read more

My husband and I stopped into Mancuso for some parts for my 883. We spoke to Dedra immediately as we walked in and had a friendly chat about bikes we ride and enjoy to potential future purchases we may make down the road. Afterwards, she let us roam around and see what the store had to offer. We had a fantastic time looking around at the bikes that are available and were able to look without any pressure to purchase a bike (or anything else). We spoke to E-Man at the parts desk and he helped me find the parts I was looking for and was willing to work with me and order whatever else I needed that they did not have in stock. I had a fantastic time and if I need any parts, etc., I will definitely keep Mancuso in mind. read more

My name is Neil and I bought a 2017 Harley Davidson XG500. I am a first-time rider and wanting to get into riding. Prior to going here, I did months of online research, on cycle trader, you tube, forums and everything. I was so confused from all the different views on what new riders "NEED' or "DON'T NEED". Little did I know I was making this experience of finding the "perfect" bike over complicated and stressful. (ASK FOR HOTROD) One day while browsing the internet during work (lunch break ;)....) I stumbled across Mancuso Harley Davidson I saw they were one of the most well-known Harley Dealerships in the Houston Area. Like always I started to do my research and found out that this dealership was literally 2 miles from my work. (ASK FOR HOTROD) Like all things new you feel nervous and anxious, since you aren't completed confident in your knowledge to know if it's a good deal or not. So, before I went I printed all this information I found online, cheaper prices of the bike I wanted, other dealership prices and everything. I WAS GOING TO GET THE BEST DEAL! (ASK FOR HOTROD) I arrive at the dealership and I saw the bike I was looking at immediately outside when I pulled up. I immediately got excited and felt like a kid on Christmas morning looking at my new toy! Remember early I said I was going to be a "responsible adult"....... Yeaaaaaaa no longer cared! I just wanted it ASAP! (ASK FOR HOTROD) Now this is when the BEST BUYING EXPERIENCE I EVER HAD started! Side note, I have been driving cars since I was 16 years young, now I am 31 and owned 12 cars over the last 10yrs. (ASK FOR HOTROD) HOTROD aka JAMES BAKER approached me while I was pretended to appear to know what the heck I was looking at. This is the beginning of the best buying experience ever. We talked about everything I wanted in a bike but made sure he understood I am 100% new to this and did NOT want a huge bike, cause my skill level is not there yet. This is where I go from being a "responsible adult" to I WANT THE BEST BIKE I CAN GET FOR MY MONEY. He explained the benefit of buying a new bike over a used bike (2yr warranty, no unexpected issues, all new, etc...). I told him I was hoping to just pay cash and get a bike and blah blah blah. (ASK FOR HOTROD) After looking at the used bike he brought me in to look at the bike I bought. I was confident I could resist on buying a new bike cause like I mentioned before I didn't want a new monthly payment. Then I saw the new version of the bike I wanted, I lost ALL COMMON SENSE. So now in my head I'm trying to justify the price difference and going over my budget and all that "adults" do. (ASK FOR HOTROD) We went over to his desk to talk pricing, and he mentioned they do financing. I said sure why not (my Score is far from perfect, I knew I would get declined). About 10min later HOTROD comes back and said YOUR APPROVED. At this point I was filled with excitement and I knew I was going to get that new bike (against my "responsible adult" ideology). I told him the max I wanted to pay including insurance. (ASK FOR HOTROD) To make this already long story "shorter", I'll speed it up. I returned that night 15min to closing. HOTROD greeted me at the door, had my insurance setup, had paperwork filed out, he enrolled me in the beginner's course for free AND was able to lower the price of the bike closer to what I wanted. All I had to do with pick my accessories out and sign my life away! Since then HOTROD has helped me with EVERY QUESTION I could ponder, and he always responded within 5min. Had the bike for about a month now and he still helps me with any crazy question I have. I will ALWAYS get MANCUSO HD for all my needs. I have been to many of the dealerships and every time I am blown away by how nice and knowledgeable everyone is. PLUS, YOU GET A CAKE (best cake in world). So, if you are looking to buy, GO SEE HOTROD, MENTION MY REVIEW AND I PROMISE YOU WILL GET THE DEAL OF A LIFETIME FOR A BIKE THAT YOU WILL FALL IN LOVE WITH. (ASK FOR HOTROD) read more

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The staff was incredibly friendly, they were so helpful and made the entire experience painless and easy. I searched online for motorcycles in all areas of Texas, with the parameters set by my Credit Union I knew it would be a long search. I found a motorcycle on the Mancuso website and realized the deal was what I had been searching for, unfortunately I live 300 miles away and could not drop in to see the bike much less buy it. So I contacted the dealership and not only were they helpful in giving the details and price but they also sent videos of the bike being started and many pictures of the good, bad and ugly about the bike. Now while they said delivery was possible I opted to rent a U-Haul motorcycle trailer and pick up the bike myself. The salesman and finance people worked with my Credit Union in California and all was set in just a few short days. I arrived at the dealership after my 5+ hour drive and was once again I was very happy with the staff and they answered all my questions. They also helped me load the bike onto the trailer and strap it down for the 5+ hours trip home. Thank you guys read more

Mancuso Harley-Davidson Central - My 1999 HD - Motorcycle Dealers Near Me - Houston, Texas

JB hooked me up with my new Road Glide! I had a great experience and wanna say thank you for that! In addition to my new HD I was given an outstanding chocolate cake! You'll see me again! read more

Mancuso Harley-Davidson Central - Motorcycle Dealers Near Me - Houston, Texas

Summary: They have parts and clothes but don't have the "experience". When I bought my first Harley ten years ago I needed some parts so I went over there because it was nearby. Keep in mind that owning a Harley for the first time is not unlike being kissed by that really hot girl you never thought would be interested in you--you get all light headed and can't stop babbling. Well I did that and went in there all high on life and everything and their energy and attitude was completely deflating. To them you're just another tat-laced bubba who needs a new rocker arm--even if you're not. I've been there several times over the years in the hope that my initial visit was just a fluke but it's been the same pretty much all the time. If I need to get a part (or a bike) then I go to Stubbs or Goe's. They encourage the geeky and enthusiastic Harley guys. read more

Ok. So this is how dirty they are. Send an email saying let's find a bike that fits you. I show up to pick up the bike fixed and could tell the controls were not a good fit. They said they could put foot boards to make it more comfortable. Ok. I leave and my first stop to get gas, the kick stand had vibrated off and oil was leaking everywhere. I call them and tell them to come pick up the bike and make things right. Obviously they had no intention of ever doing this. I called and texted for a week with no response. I told them to keep the bike, the deal was off. Still nothing. They kept the bike, they kept the down payment and they sent me a payment due on the bike through Harley financing. Total rip off. I was taken 100 percent advantage of and would not recommend this place to anyone. I am obviously going to be inconvenienced with court proceedings at this point. read more

Great place everyone was helpfully especially Chris Simmons always following up and checking if everything was good till we got home, the chocolate cake was great!!! read more

Mancuso Harley-Davidson Central - A congratulations cake at the end great cake chocolate - Motorcycle Dealers Near Me - Houston, Texas

Great place to get a bike

Had some work done by TK and she was really awesome. She listened to all my issues, took time to work with me, and answered any question I had. I appreciate her so much! Will definitely recommend her for her knowledge, patience, and kindness! read more

Mancuso did what Republic couldn't! they showed me several bikes in my price range and then took care of all the paperwork. We talked about everything concerning my purchase and I was on my way. Service was great the whole staff is very polite and all the sales people were very informative. I will buy another bike from here for sure. Love my Ultra Classic Electra Glide!!! read more

Mancuso Harley-Davidson Central - Awrsome service! - Motorcycle Dealers Near Me - Houston, Texas

My sales lady was Brittany Loftin. All I have to say is she was very good to work with. The whole deal was 5 Star from start to finish. I really was not expecting to be able to purchase from a dealer but they proved me wrong and now I wish I would have brought my riding gear with me so I could have road it home. Thanks Brittany you were great! read more

Great customer service. Went to buy a new helmet. Was greatest with a very friendly welcome. Sales associate helped me with sizes. She even helped me find a nice t-shirt for my wife. I found a cool 3/4 helmet of clearance for $75. Although I love in Katy, I'll probably be a loyal customer to this dealership. Worth the commute. 4 stars. If I would have received a free back massage, I'd give them 5. read more

Awesome folks that work here. Mike in service is a great guy to help you with your bike from repairs to upgrades. Try these guys. read more

Mancuso Harley-Davidson Central - Mike in service, he helps me out a lot. even with questions over the phone. - Motorcycle Dealers Near Me - Houston, Texas

Just got an Oil change and my oil filter was not replaced, never heard of reusing old filter. Won't ever recommend them for service.

I recently had a lot of work done on my Softail Slim. Brian in the Parts department was so helpful. Not only was I guided with technical knowledge but also with integrity and honesty. He helped make my Harley what I wanted and needed it to be. The service department was very fair with labor charges and my bike looks and runs great. Thank you Mancuso family! Sincerely, Dock Yates read more

Left several voicemails for service departments, never got a call back, i guess they dont want new business.

Smaller store in comparison of other Harley dealerships. The parts department was extremely helpful and friendly.

Tried buying used bike from them. At first they said bike would have 12 month 12,000 mile warranty, but then changed as negotiation progressed. Now they won't respond at all. Maybe a one off event, but not going to mess with them any longer. C read more

Bought my used 09 Electra Glide Ultra Classic from them. While I do much of the basic maintenance i only use Mancusso for complex fixes. Had some electrical issues and took it in. They were able to trouble shoot quickly and recommend a solution that was far more reasonable than I thought or expected. I also had them do the 60k service and it was priced very fairly and the service was complete. Their facilities are top notch and have an excellent service and parts department. ( i use parts dept a lot). Rates and services really reasonable. I've used them for their training as well having my 2 sons going thru new rider training. They get Harley owners and understand these bikes are our life. You feel like family. I highly recommend the dealership. read more

I have used this Mancuso dealership since 2005 and I have always had great service and honest opinions on upgrades and service work. When I buy a new Harley, this will be my dealer of choice. read more

I was in an accident on my Harley and had my bike towed here for an estimate. They were very easy to work with, and accommodating. When I decided to have it fixed elsewhere, they were kind enough to tow it back to my place for no charge. If I decide to get another Harley, I'll definitely consider them. read more

Took my bike is for service, even though I was warned about this specific service department from 4 different people at work. I Wanted oil change, new filters, new plugs and a look over. Told them of a small oil leak from primary cover. How simple is that and its close to home what could go wrong? The call me back the first time to let me know that a new gasket fixed the leak..GREAT. Second call was you need a new back tire.. I had one already in my garage! Saved 400+ there sweet!. Next call you need your back calipers reworked, uh ok I told them, next call, calipers are too far gone and you will need new ones if you ever want to stop again. Okay bro. Next call, your bike is ready to go. How much, $1407.00 !!!! I get there and it wont even idle, its spitting and flooding out so back in for carb adjustment which tells me seeing how the choke was still in the same position I left it they didn't even start it after work was complete !!! GRRRR. It comes back out, I pay the Ungodly amount and go straight to gas station to fill up. Look down and I still have the same freaking leak. $38.93 for gasket and 3.5 hours labor @ $525.00....SOOOO in short I got an oil change and back calipers, new spark plugs for $1407. For a Harley that wouldn't idle correctly and died twice in route to gas station and still has the same leak. I'm calling them today to explain my yesterday at their service department and I will make an update if and when I get my Harley back. PS I wonder how much its going to cost to get it right this time,Which is all any of us want in the first place..BD 94 FXR Stay safe riders,................ Stay classy Mancuso. read more

From out of town and brought my street bob in with a starting issue. They tested everything and ended up popping in a new battery and detailed the bike (nice touch). Fair price, quick turn around and nice people, 5 stars read more

DO NOT BUY FROM HERE! Alex in parts is a major dickhead! Very rude guy. Unapologetic about backordered parts and does not call you when your parts are in read more

Best place to buy a bike! Gray Wagner is a phenomenal sales person... got more for my trade by THOUSANDS than any other dealer in a 100 mile radius AND I got the LOWEST PRICE on my new bike as well. Gray hooked me up with parts and accessories and I LITERALLY COULD NOT be MORE HAPPY with my purchase. Gray even called to follow-up with me to ensure all was well WEEKS AFTER my purchase. ASK 4 GRAY!!!!! read more

We sent our daughter to Mancuso to attend their BRC at the beginning of 7/2011. After the first day, I asked her how it was and she told me that the instructor didn't teach her much. She couldn't even mount a bike after a whole day learning how to ride! I knew then that something wasn't right about this instructor because I learned how to ride at Boss Hoss Cycle on south 610 and after my first day I knew how to handle, mount and ride the bike a little bit. I didn't know how to ride a motorcycle before coming to their class either. Isn't that what Basic Rider Course is all about, teaching those who don't know how to ride motorcycle to become good rider? The second day in class the instructor declared that my daughter was "unteachable" and refused to let her finish her class. What kind of a moron was that? Our daughter was willing to learn and this person was unwilling to teach, and they would not refund our money even though they let her go. We felt that Mancuso and Ken robbed us in broad daylight. What kind a business is that? I went to Boss Hoss 5 yrs ago and they trained me well. My instructor was knowledgeable and cared for every student in the class. There was a mix of experienced and inexperienced riders as well. and everybody walked away happy. If you wanna learn how to ride, go to Boss Hoss or Awsome instead. We learned our mistake dearly and wish that Mancuso Riding Course will go down and burn in hell with Ken as well. read more

I bought a Harley Davidson here. All the staff have been very helpful and got over some hick ups from my side very patiently. Now I have been there a couple of times more. Just browsing or asking questions and I cannot say anything negative. So if you want to buy a machine or just have some inquires or see what else they got on small things or other equipment. I can recommend this dealer shop. I always leave satisfied. read more

The 3 that I spoke with were nice guy's nothing wrong there but crappy parking very very limited parts and accessories like hardly anything! And not a price on anything in the place! Except for t-shirts.The meh. I've experienced better is an automatic Comment !!! ALTHOUGH VERY TRUE I DID NOT WRIGHT IT!!!!!!! read more

I didn't purchase my motorcycle at Mancuso Harley, but I've enjoyed shopping here. The guys in the service department are especially friendly and knowledgeable. They demystify the Harley Mystique. By that, I mean Harley riders and dealerships can be a tad full of themselves. These guys aren't. They're just good people who know a lot about Harley's and understand how not to make those of us who own one but don't know much about one of these 20k dollar starter kits feel stupid. read more

They called me over the corse of 4 months to get me to go over there, finally mike sales guy talked me into it just to try to sale me a three yr old bike for the price of a new one.very unsatisfied. Would never go back to this location. read more

My brother and I were doing some riding. After filling up with gas his bike (2012 Fatboy Lo with 500 miles) would not start. There was a know recall for voltage regulator on these bikes. We went to Mancuso Crossroads as they were the closest dealer and spoke to Nick in the Service Department. Nick explained that their own driver was on a trip to San Antonio and could not pick up the bike that day. He did however call the other Mancuso location and make arrangements to have the bike picked up by their driver and taken to that Mancuso location at no charge. The driver from the other Mancuso shop came all the way to Cypress in rush hour traffic to pick up my brother's bike even though there was no way he would be able to get back to his own home shop by his quitting time. I commend Nick from Crossroads and the driver from the other Mancuso location. They helped when the next closest location...H-D of Woodlands would not. They did what you expect a good dealer to do in support of a product when others would not.l read more