The salesperson we dealt with was fine but our delivery and dealing with the issues from it was horrible. We bought the mattress in November and it was delivered in mid-Nov and then the 3 ring circus started as I dealt with an incompentent store manager and a corporate customer service staff that have no idea how to give good service. Due to our delivery issues (there were health protocols ignored) Mancini's offered us some money off our purchase but after numerous emails we are still waiting. At no time did anyone from the store manager to the corporate customer service person ever drive this to be resolved, it was always myself having to call to check on status or remind them that we even existed. You couldn't pay me to use them ever again. read more

A few months ago we purchased a Tempurpedic bed and platform bed riser for $1000. After we used the bed riser for a week we called the store to let them know the platform bed riser was too high for my wife's 5'4" height (she had to jump out and then jump in to access the bed, which was not safe). We called the store and spoke with the manager and he told us we could not return the bed riser. We told him that we were not told or aware that the bed riser could not be returned and we thought it was part of their 100 day return policy- The 120 day Return Policy as stated in large font on the back of the receipt He stated that if we looked at the "small print on the back of the receipt of purchase" we would see that this was an unreturnable item. When we purchased the bed and bed riser nothing was said about the inability to return the bed riser ' or about 'the small print'. We were told after our call with the manager to try and sell it on the internet. We asked if he could escalate the issue to his manager and were told, they cannot OK this type of return. Well of course they can authorize a return... they choose not to. We were shocked and felt deceived that this was not mentioned up front which would have given us a choice about whether or not to move forward with the purchase. It felt deceptive and extremely poor business practice to sell an item and not mention the 'returnability' of that item until after the purchase and delivery and then asked to look at " small print". For this reason we will never shop at Mancini's again and will not recommend it to others. read more

Ron was amazing. He did a great job while we're in search of the most convenient mattress for us (me and my girlfriend). But I can't say the same things for their delivery service. They delivered three days later than the scheduled delivery date. read more

BE VERY AFRAID!! my friend bought a bed and had it delivered. The bedroom is very small, so she stayed outside the room. When they were done, one of the guys ran out of the apartment WITH HER SHEET! while "the nice one" finished up with her. (the sheet had been around the metal frame, protecting the box spring, where it should have stayed!) Turns out THEY STOLE $500 OF ROLLED UP QUARTERS that were in boxes under the bed. She's older and disabled and couldn't run after them. She's talked to the salesman at Mancini's and the delivery company guy, Miguel Torres Scecella (?) AND THE POLICE and is waiting for some kind of resolution. BUT. GET THIS!! Mancini's wants to charge her FOR THE DELIVERY!?!?!? What is HAPPENING to this country????!!!! read more

Ron and Gerald both were great! Gerald made sure that I was satisfied with my purchase when I changed my mind about a mattress cover (the new one is perfect), and when delivery was going to be delayed for some reason, Ron made sure my new bed made it on the truck so that I had a place to sleep. I had a great experience buying my new bed because of Ron and Gerald's excellent service!! read more

Great prices, was able to find sale item and no pressure. Went in yesterday and will be delivered today!

Jerry was fantastic! His expertise and patience were truly appreciated as I selected a new mattress. He shared his extensive knowledge and then gave me the space to make a decision - I never felt pressured. Thanks so much, Jerry! read more

I went back for another bed (for my guest room this time) and was helped by the manager in Berkeley, Jerry. He helped me a few years ago with a bed for myself and I was happy to see he was there on this day as well. Quick, easy process with a lot of good jokes! Ask for Jerry, you'll be taken care of for sure! read more

Jerry was so great I'm so happy we came here to get a new bed! He was so so nice and helped us find exactly what we needed for such a good deal! 10 million stars! I recommend this location for anyone looking for the right bed for you! read more

The service here with Jerry Kite was unbelievably helpful! Such a kind and welcoming manager! I'd recommend his help any day.

Amazing customer service from Jerry K. He was welcoming, knowledgeable, and efficient! Will definitely be returning here for all my matress related needs! read more

Sometimes you have an experience where the salesperson is intimidating or mean or dismissive for whatever reason. Well, I had all that and more at this store and recommend not shopping here especailly if you are a female on your own. I thought over this a long time before writing this review and think it is worthwhile to share my experience. I will refrain from taking names but this is what happened. I walked into this store and told that I was looking for a mattress. While doing a mattress-type assessment or whatever it is called, the salesman made unwanted comments that I looked good for my age and that my name was cute and he liked it. When I didn't want the $3000 plus mattress he insisted I should buy after testing it for 10 minutes, he reluctantly showed me the Beautyrest when I asked for it. I don't know whether it is hilarious or downright pathetic that he said he was happy to answer "any and all questions" but declined to when I asked him something, replying instead that I could read the labels myself and compare. That wasn't the end...he then demanded to know if I was buying the mattress. He mocked me to my face about looking for a deal than buying a good mattress. When I told him that I had not even mentioned the word "price", he walked away sulkingly. I should have walked away but chose to try out some other mattresses in the store on my own. A few minutes later, his colleague came and adopted a softer, flattering and equally fake approach. He answered some questions and when I was leaving, he called out and said I was very classy. I felt repulsed, disrespected and downright icky here. read more

Should you looking a pro knowledgable customer care, visit this store for your mattress need; Tom and Jerome performed superb customer service with integrity, detail and patience- highly recommended From plan doing shop around, finally I purchase new set bed Highly recommended read more

I'm about to buy a new mattress, so was reminded to write my review form last year, because I intend to NEVER return here. When the sales associate heard my budget (under $1000), she sneered and dismissively waved her hand towards the clearance section and told me to look there, then walked away and never came back. I was in a rush, so bought something anyway. My mattress was fine, and they seem to have a good selection, but I refuse to return to a place where the service people are so rude. read more

After being diagnosed with a sleep disorder that requires me to shift from back-sleeping to side-sleeping, I went to Mancini's for a side-sleeping pillow. The sales person helped me try a few pillows and then sold me one for $130. After about a month of sleeping with it, my neck became more and more sore each time I awoke. So I went to the store (six weeks after purchase) to exchange it for a different pillow, and was told that they don't exchange or return pillows. It's company policy. However, the sales person never told me this when I spent my money. Today, I went to European SleepWorks, and they fitted me with a new side sleeping pillow for about the same price. When I asked about their return policy, they said their policy is to take it back within a month, but really they'll take it back after that as well. So I recommend going to European SleepWorks instead of Mancini's. read more

Great service, great! Thanks Jerry! (Really, these guys were great) Excellent products and very good deal

Can't say enough good about Jerry, the store manager! Helpful, knowledgeable, and warm--we don't buy mattresses from anyone but him! Thank you, Jerry, for making mattress shopping so enjoyable and easy! read more

We went to sleepworld again! This will be our 4th mattress from them. We could not be happier. Suni is the best. She let us roam around and try the mattresses -but did NOT pester us. She is extremely knowledgeable and set us up with a fabulous bed. Happy happy happy read more

We had such a great experience with Mancini's! A gentleman named Josiah helped us and he was wonderful. He was extremely knowledgeable about the mattresses and our needs. We tried everything from firm to soft, expensive to economical, temperpedic to foam. We walked away feeling confident in our purchase. They do financing with zero down, they give free pillows and mattress covers, and they do free delivery (and will take your old mattress if it's the same size). Highly recommend! Thanks Josiah! read more

I went in looking for a bed with a few specific preferences and Jerome Meadows was able to help me decide on a great mattress! He showed me a number of options and helped me narrow down my choice. He was very helpful and the showroom had many great options. Truly a wonderful experience for an important decision! read more

my friend bought a mattress at the Ashby Street store last week. it was delivered by two men. when they carried out the old mattress they found $500 worth of quarters, wrapped in ten dollar bags underneath and one of them stole it. he wrapped them all in one of her sheets and ran out the door before she could notice it. she reported the theft to the police, who came to get a report. when she called Mancini's to report the theft and asked for a different mattress be delivered, so she wouldn't have to sleep on a mattress that a thief had handled, Mancini's agreed. But she had to stand her ground regarding the delivery fee. The manager finally agreed. Dont buy a mattress at this store! The delivery company that works for them employs thieves! my friend, who is 75 and disabled, is devastated! read more

The Ashby location had a good selection of beds on display. I wanted a comfortable bed that was not hot to sleep in. The salesperson curated available beds and I was able to try them out. I noticed that the price range continued to get more expensive. Anything for a good night's sleep, I guess? I was also upsold on a "deal" of a bed frame. Let's just say it was not a deal. Bed delivery was a terrible experience! Terrible. They were late, dropped the old frame and damaged our floors. . They also put the frame together incorrectly. Dealing with the bed delivery folks to fix the floors was an extremely frustrating and lengthy process. Poor customer service and no accountability, even when dealing with the operations manager. Phone messages left were not returned. I had to call at the "right time" to catch anyone. They sent one of their "floor specialists" to remedy the damage, whereby making it worse! Had to get a flooring professional from a flooring company to fix the damage. It was a trying time being the liaison to the insurance claim with the Mancini bed delivery folks and the flooring company. I maintained patience and kindness throughout the process. Note to anyone who may experience floor damage as a result of bed delivery, have a paper trail. The claim for damage took over a year to resolve. Oh, and the bed was hot. They honored the 120 night guarantee when I returned the bed (and frame). If anything could go wrong with this order it did. In the end, I chose a bed and frame which is made locally in Richmond. I doubt if I would ever return to Mancini to shop, unless I had done tons of research and knew the product I wanted to purchase. Even then, how the Mancini delivery people failed in response to floor damage would make me unlikely to return. read more

We received horrible "customer service" from Mancini's. They treated us unprofessionally and lied to us about their mattress pickup, a service we relied upon in selecting the store in the first place. The delivery guys refused to take away a bed, and instead just left it on our front patio. No, we do not live in a junkyard. They promised to return the next day and retrieve it but that turned out to completely false, and I believe they knew it at the time. Now then, the sales process itself went fairly well. However, after my wife ordered a new queen bed, we got the run around. The bed did not arrive at the time promised because of a materials shortage but we never got a call. She had to phone the store several times to find out what was going on. You'd think with all the customer relationship management tools out there the store could have been able to monitor the situation on their end and keep in contact. To be sure, we were buying a queen bed to replace two twins that had been put together as a king unit, which we made clear in making the purchase. When we called to see about the second mattress pickup we were told that "store policy" was to pick up only one unit. Wow, that's really going above the call of duty to make things nice after weeks of delays and hassles. I view their tossing the bed on the patio and driving off as a huge insult, aggravated by the fact that I had to hire a crew to haul it away for us. So, if you buy from that store and anything goes wrong, be prepared to be treated like dirt. read more

What a great buying experience!! They truly deserve 5 stars!!!! They work with you to give you the best deal possible. They will also bit any other price and give you an extra 10% discount. Make sure you get a mattress protector for your bed. read more

We got a king size bed for our dogs. Well, actually so we could fit in it with them. We got a great price. Called around and other places couldn't come close to matching it, even other Mancini's. Delivery was slow I guess due to supply chain issues, not their fault. But they were very good about communicating and letting us know where things stood. There was a little problem with the delivery, where the delivery guys hadn't been told about some extra work. But all in all it was a very good experience and our dogs love their new bed. read more

Although we had been thinking (and needing) to update our bed, we were not thinking of purchasing one until we came into Macini's in Berkeley. The salesperson, Jonathan, was extremely helpful, knowledgeable and very funny! He made the visit to this location welcoming and the information that he provided quite appreciated. At the end, we walked out with what we now have in our bedroom: one of the (if not THE) most comfortable bed ever! We opted for the adjustable double twins (to make a king) with different mattresses for different firmness. A few days later, the delivery was made.. this was done and this happened. This arrived on time and was a carried out by Jairo and Kevin who were very professional, did the work swiftly and accurately, were very polite, and got the job done well. Much appreciated. We have slept in our new bed for 2 nights they have been the best sleep that we have had in a long long time! read more

This a review of: Mancini's Sleepworld Corp 599 Hawthorn Pl, Livermore, CA 94550 The 'Company' does not have a Yelp page that I could find so am posting here. Price Match They do not price match with their OWN suppliers. I found the mattress I wanted - a Simmons Beautyrest at the manufacturers web site. Price there was $899b There was a store locater page and Sleepworld was close by. I went to the Sleepworld web site and the price was $1150, yikes! Well I know these places are like rug dealers where the price can change on the fly. Nope, they are worse. What happened: I got on chat at Sleepworld and mentioned their 'Low Price Guarantee' and the price at the manufacturers web site. Flat out the salesperson on-line says "we do NOT price match with the manufacturer" "period". (Customer service was not his strong suit) So read ALL the reviews here and form your own conclusion. I for one returned to the manufacturer web site and found another store close to Sleepworld. They not only had the same mattress at $899 and even better it was on sale for $799. Needless to say I now have new comfy mattress and warn others to price check before even thinking of buying from Sleepworld. read more

Never thought I'd review a mattress place but working with Jonathan there fully deserves one. He was brilliant, handled our toddlers impending meltdown in his stride and steered us to a great deal that we couldn't be happier with (3 mths and counting). read more

Jerome was so helpful and took his time to show me different mattresses and pillows to help with my chronic pain! His coworker Ron explained how our sleeping habits can effect sleeping patterns! This was my best experience at a mattress store, Jerome was awesome! read more

We love this location! We're now onto our fifth mattress from this store. Tom and Jerome were super helpful on our return visits. They have a great selection, lots to try, and no pressure sales. Also ample parking in front. Stop by for a nap like we did! read more

Need a mattress but worried about COVID? Mancini's did a great job with safety and service. Made an appointment online and was greeted at the door by friendly staff. Jerry listened to what I needed, helped me find a comfortable mattress, and welcomed that I had to retry them several times. Didn't leave before having a few laughs - rare these days! Hello to Meema! read more

I was initially hesitant to go try out mattresses indoors during the pandemic but I really needed a new mattress so we went late during the weekday. The place was spacious with lots of hand sanitizers and my partner and I were the only ones in the store so I felt safe. Jonathan was a very helpful and kind sales rep and very knowledgeable about mattresses. The process was surprisingly enjoyable. Highly recommend this store and Jonathan! read more

My partner and I visited Mancini's and a wonderful gentleman named Jonathan Dennis helped us out. He was really great, provided info and space for us to think and try out all the mattresses. He was willing to work with us on price and was very respectful and professional. They have a huge selection and lots of space so I felt safe for covid safety. Come visit them! read more

Great service. Seems like they are taking Covid precautions seriously- I was a little apprehensive about shopping for a mattress during a pandemic! They give you a little disposable cloth to bring with you from mattress to mattress, and Jonathan, who helped us, made sure we used it. He didn't try to upsell us, just asked us some basic questions and showed us the options. Delivery and disposal of our old mattress were free. It was a great experience! read more

I have been having back issues for some time and David was able to help me find a mattress that was suitable for my needs! I'm sensitive to certain materials, so he pointed me in the direction to an organic latex mattress they have in different firmnesses that was in my price range. He was so patient and let me take all the time I needed to decide. I came back to the store several times with questions about the mattress just to be sure it was the right fit. He was very accomodating. I never felt any pressure to buy anything, which helped me make the right choice. David has over 20 years of experience in the business, so he was able to give me guidance based on the back issues I have and problems with other mattresses I've had in the past. Very knowledgable and helpful. Everyone in the store was distancing and wearing masks too! Thank you! read more

We had a GREAT experience with Jonathan; terrific salesman, helpful and had a low pressure but enthusiastic vibe that we definitely appreciated. At the beginning, the high-tech sleep test seemed like a bit of a gimmick when we started, but actually was surprisingly helpful and ended up being worth the time. We're so happy with out mattress. Worked out perfectly, best bed we've owned. He showed us a wide range of beds in our initial price range and some above it. We ended up going with a bed slightly more expensive than we thought we would but it was completely worth it, and there was no pressure. And the delivery the next day was on time and very well done. Definitely an excellent experience all around. completely done in 24 hours. read more

We just bought a new tempur pedic bed at this location and we left very happy with the mattress and experience. Store staff, Jonathan, was very helpful, knowledgeable and safe. We previously bought a mattress from an online retailer and were disappointed with the product. Shopping in store allowed us to actually try what we were buying and made us feel more confident with the purchase. If you are in the market for a new mattress we highly recommend this store. read more

This review is for the sales rep, mattress purchase and delivery people. Came here because I needed an extra mattress and since it was so close to my house I couldn't pass it up. I came here last saturday and was helped my a sales rep that was helping another couple, but he managed to give us adequate help and get us out the door in less than 20 minutes, which was great. He asked what our budget was and what type of mattress we were needing and since we were not that picky he suggested a Serta medium and sold it to us for $699 + free delivery the same day. We paid and arrangements were made for delivery but drivers were backed up so it was rescheduled by a nice lady over the phone for the following day from 4-6PM and they came on time. My only gripe is that the 2 drivers who delivered were very rough with the mattress to were when they went up the stairs they damaged and dirty my walls and missed up my carpet. I did offer to help since I've already moved many mattresses with my husband but the "macho man" quickly shut that down and proceeded to move my mattress by dragging it on the floor and almost knocking down my TV because he couldn't see where the heck he was going. read more

Both Jonathan & David are very polite & helpful. Despite a manufacturer mislabeling that delivered a way-too-soft mattress to us (complicated by COVID-caused manufacturing delays), we received our great new extra-firm Beautyrest Silver Drifton mattress less than two weeks later and love it! Mancini's timely service, courtesy & commitment to schedules means they live up to their telephone query, "Hi, how can we help you sleep better?". Way to go, Mancini's! read more

Wonderful experience! Jonathan is truly amazing. He was knowledgeable, patient, welcoming and helpful. I appreciated Jonathan's low pressure approach which was refreshing. He helped me choose the perfect mattress and made the sales and delivery process smooth, easy and painless. He even worked directly with my picky SF building to obtain a COI (certificate of insurance) which my building is super picky about. Jonathan went ABOVE AND BEYOND. Even though I live in SF, I will surely make the trek over the bridge to go back to Mancini's in Berkeley for my next mattress. Highly recommend and a BIG thank you to Jonathan. read more