Poor communication. Allowed parts to be stolen while in their possession. The manager took a week to call me back and they are refusing to fix the stolen parts. I would run in the other direction from them. If i could give them a Zero star it would be too much. I guess their reputation isn't important to them.. read more

The staff and technician's were so professional and helpful to fix a problem I had with the installation of a side view mirror. They provided me with an Uber to reach them when my normal ride was unavailable and a free loaner while my EV vehicle was being worked on. I highly recommend this business especially if you have an electric vehicle! read more

Our second time, second car being repaired by MCC. EXCEPTIONAL service and repair work both times!! HIGHLY recommend! read more

Claim they didn't touch passenger side tho frame was bent and gave my car back to me with the same issue, twice!!!!!! Now they are saying...................The claim was down the driver's side of the vehicle with some overlap to old damaged on the passenger's side. The vehicle has been in a prior accident, so the gapping was assumed to be related to the previous impact. LMFAO!!!!!!!!!!!!!!!!!!!!!!!!!!!! Funny..............was never in a previous car accident..................... read more

Terrible experience here after was hit by uninsured driver. Quoted me thousands of dollars on estimate. My insurance paid and I had continued issues with car and tires wearing out prematurely. Was never able to get receipt for actual work performed. aManager denied working on car and said it was contracted out. That was a lie. Could never get warranties. Progressive covered small amount of second round of repairs. Do not go to this shop!!!!! read more

I had a very positive experience when I brought my SUV to Manchester Collision Center to get it repaired after an accident. Everyone I delt with there was very friendly and professional. They turned a stressful situation of having to get my SUV repaired after an accident into a positive one by answering my questions, keeping me informed every step, and letting me know when the work would be completed. Overall, I was very satisfied with the level of customer service, communication, and the quick turnaround to complete the repair. My SUV looks brand new again and I could not be happier! read more

They won't return my calls. the reimbursement check, I was promised hasn't shown up for two months. Body lines don't match hiding what appears to be new damage from the "fix". Dent is still there. Radiator support bolt half on. GEICO referred me here as they are partners. Do Yourself a favor, and go somewhere else. read more

Do not bring your car here unless you want an unfinished job and no communication as to what they are able to do and not do! This place has terrible service and mangement!!!! read more

Just had my hood painted the fender replaced. The hood shows several areas of sanding scratch marks under the paint. The paint was insufficient to properly cover in several areas and there where numerous bits of dirt in the paint. The hood definitely needs to be repainted. What an inconvenience! read more

Everything was shifted inccorectly. Pieces are sticking out... they have no idea what they are doing there. They don't call back to give you a check up on your car... I had to call and ask if my car was done. Once the car was done, i drove off.... got on the highway, hit over 50MPH and there we go... a huge whistle coming from my door. I don't live in this state, so when I finally got the chance to go to this shop again about my whistle problem, they said they will take a look and call the next day to give me an update... once again i had to call to see what was going on.... and they STILL haven't taken the time to look at my car. and they KNOW i have to leave the state within a matter of two days. Unprofessional, and they don't care about their customers. Obviously they haven't fixed any problems since they keep getting bad reviews. UPDATE : my car HAS NOT BEEN FIXED. got it back, them telling me "it's fixed"... i drove it for a few days... NOPE! not fixed. took it back, they had it for 10 days, called me saying "it's fixed"... drove it around for another few days... NOPE NOT FIXED. and guess what? they cracked my bumber while my car was there, and when car was returned i mentioned it and they yelled at me telling me that they never did that and to never come back there again! HA. what wonderful people.... TOOK 7 MONTHS FOR THEM TO "FIX" IT! NEVER GOING THERE AGAIN. CALLED MY INSURANCE AND THEY ARE SENDING ME TO A DIFFERENT COLLISION CENTER. DON'T EVER GO HERE, EVER!!!!!!!!!!!! read more

I have had to use auto body shops several times, twice at Peters Bump Clinic in Nashua, and once(ended up being 3 times) at Gate City Collision. I will admit - Manchester collision REALLY surprised me. I was side-swiped on a parking lot with some damage to my rear door, these guys did an excellent job repairing everything - the even buffed it out for me after they finished. No clear coat runs, no dust specks, everything blended perfectly, everything sitting in place just like it used to. They even waxed and tried to clean up the interior of my car! I went through GEICO - if that matters at all. I give this facility a 9.5/10! Perfect job! read more

So, I am not one to normally do this. Unfortunately, I had an extremely bad experience with this body shop. The only reason I came here was because I was recommended by the place I purchased my car and my insurance company. I purchased a new vehicle only 4 months prior to someone hitting my parked vehicle in a parking garage with a neon sticky note that only said "sorry bro." Let's just say I was already distraught with the situation as I now had to pay for something that was never my fault. I went into the body shop with high expectations since it was recommended so highly. What happened next was actually dumbfounding. I had a minor bump and a few scratches, that I honestly would have fixed myself, if I had known. What resulted was entirely unexpected. I was not provided a lot of updates on my vehicle throughout the process. I called and called with no call backs. It actually took me becoming entirely rude (outside my character) to get it done. I don't believe that 29 days was required to fix my vehicle. Moreover, after finally getting the answers I needed (which came from the very honest and amazing GEICO adjuster) that they had actually further damaged my car while trying to fix it. That's not the icing on the cake though. For a company that is collaborating with my insurance, it is quite peculiar that they don't know how to properly set up the rental agreement they swore they would handle correctly. Luckily I can afford to have $819 pulled from my checking account even though I was covered. Let's just say that every company is short staffed due to the pandemic, but people should always come first. As a front line worker who is required to develop therapeutic relief on the daily even if it costs me time and energy, I would have hoped that a company would do the same for me. I believe that this company has the potential for greatness once they are fully staffed again, but please be mindful. While they are in their rebuild phase, you may not get the service you require in the time you need it and in a friendly manner. Side note, shout out to the front desk employee for forever being polite and helpful no matter what. read more

Managed the work on my car very professionally. They kept me updated right through the process. Also handled the insurance claim and I had to do nothing. Quality of work is outstanding. read more

I brought my Audi Q5 in for a repair from a minor accident that occurred early in the winter. The damaged occurred on the rear passenger side of my car. The trim piece that goes on the bumper adjacent to the wheel well was damaged. The car was brought in on March 20th and they left a message on my brothers' phone on April 1st that it was fixed and ready to be picked up. My brother didn't check his messages till the 3rd. I went to the shop after work to pick up my car, after I had paid my $500 deductible, I looked at the repaired that was performed on my car. The new trim piece that was put on my car was a completely different color then the two trim pieces around it. I left the shop and didn't pick up car on the 3rd. They assured me that they will fix it and call me to let me know when I can pick up my car. Just to clarify the trim only comes in two colors, one is grey stone and they other is a black color. They got the wrong color. When I pressed further as to why the wrong color was purchased, I was told that the other color is discontinued. I placed a call to Stratham Audi, and they assured me that its available. I then told the guy at Manchester collision center (MCC) to call them and buy the trim from Stratham Audi. He called Stratham Audi but did not go any further. He called me and said that they will fix the original broken piece and somehow make it work. I hesitated but he assured me that if its still not up to par they get the new piece. Now when I took my first trip to MCC aside from noticing the trim was completely different color I noticed my rear passenger tire was low on air, I didn't think much of it but asked the gentleman that I spoke with to possibly investigate it, He said he would. The tire is at the same location where the trim piece is being installed. He called later in the week of the 7th that they had fixed the car and the old trim piece that they had fixed looked good and the car was ready to be picked up. I couldn't get to the shop on that day, so I went to pick up my car on April 6th. While the repair wasn't up to par ( can clearly see a scratch) on the old broken trim piece, I would have been ok with it but the placement of the piece didn't mesh well with the adjacent trim piece, the revel that's suppose to be between the two trim piece wasn't even close. I spoke with him and asked for that to be fixed and he said that that is on double sided tape so it should be easily be peeled off and put back on correctly and may even have someone do it on the 6th. And then he would call me when its done. While I was looking at the trim piece, I also looked at my tire as it was low again and noticed that there was a nail/screw in the left side wall of the tire. I was not happy about that and asked how the nail/ screw got there. He said he didn't know and would ask Town Fair Tire People to look into seeing if they can fix it. I again left MCC without my car. I fully expected a phone call from him on Monday for an update and the call never came, I called and left a message for him late Monday (4/08) afternoon. I called back Tuesday (4/09) morning a few times getting nowhere and then finally I called for a third time and he picked up the phone and told me that he would call me back as the staff was in a meeting. He called me back an hour or two later letting me now that noting had been done to the car since I left on the 6th because they needed the paint to dry and that the tire was un fixable and I need a new tire. He said that they will try to resolve the trim issue a month or two down the line. I pressed him further regarding how the nail/screw got in my tire and he said that they are not responsible for it. I wasn't very pleased with his response on both my trim and the tire I told him that I would pick up the car later. I picked up my car and started it and sure enough there were two new lights on my dash, they were both warning lights for tire with low air. I actually had to look up what the symbols meant as I had never seen them before. read more

Manchester Collision Center - Completely different color trim piece!!! - Auto Repair Near Me - Manchester, New Hampshire

I picked up our truck this morning with my husband at man collision they did the body work only it was done wel] ...when my husband enterd the truck our property in our truck was stolen a pair of sunglasses $200.00 and all our change and then talking to somebody they said the same thing happened to them 2 years ago so they have thieves working for them and they won't own up to it very sad very very sad... social media wonderful thing . read more

AVOID AVOID AVOID. My husband went to get our personal items out of the car and it had been pilfered by the shop. The Emblems had been stolen as well as the key fob had been scavenged of parts. Again, Allstate was not pleased​. Please do not deal with this horrible business!! read more

Manchester Collision Center - This hole in our car used to be the SHO emblems. They were pilfered either by or at Manchester Collision - Auto Repair Near Me - Manchester, New Hampshire

Was sent here by progressive to repair my front bumper after a small accident. I had left a phone in my glove box and a pair of Maui gin sunglasses in my car by mistake, and once the car was returned to me both were found missing. Their response is that they are not responsible for belongings left in your car. It's my fault for not reading the paperwork they wave you through to sign. The place is crooked, and you should look elsewhere if you want honest help. read more

3X the price of Chad's Auto Body. While I was there getting an estimate, lots of customer complaints!

I'm not sure what all the negative press is here but These guys were great! my car was almost toast and was worried that I was not going to have it any longer. The repair was painless and the communication was great. They never seemed bothered that I found myself calling all the time for a status. Recomend, this place to all my friends hands down. read more

I am sorry I have nothing but bad things to say. Manchester Collision Center On 150 John Devine Drive Manchester NH, phone 6063430700, I brought my car in for scratches the work was amazing no complaints...until I got my car back. In my car I had two custom made pocket Knives- 10 inch Doubled edge pocket knife with my name etched in it...and a 12 in pocket knife with a mermaid handle and ocean blade hidden in my truck in compartments you would have to look for to find. I got my car back and it looked like they had ramp-sacked it my rewards cards that were in my upper counsel were everywhere, the trunk has a screen and I keep it closed but it was opened, my knives were stolen and my candy in the center counsel had been taken and eaten... The reason this is messed up is because they only had to fix a scratch on the passenger side of the vehicle. I contacted them and then had to email them...I got no response except "Your were under bailment..." Well I responded with "Bailment is when someone gives you temporary custody for an item and leaves it in your possession you are required to return all the possessions including anything inside/outside, in this case, the vehicle.You are responsible to make sure that you return everything that was in your temporary possession...the legal definition can be found here... * http://legal-dictionary.thefreedictionary.com/bailment * After emailing it to them...they returned no response. They stole "weapons" out of a compartment that should not have been even touched since it was inside the vehicle. To make things worse, my name is on both of them.as far as I am concerned the owner/rep has a sketchy crew of workers... Beware of this place and make note of anything and everything you have in your car important or not because they will take it... read more

HORRIBLE EXPERIENCE. Do not go here. My bumper and rear door are put on improperly. Bubbles on my paint. I dropped my car off it ran fine and now it shifts REALLY hard. I dont know what the hell they did to my car but Ive read other reviews about cars not running properly after going to this shop. Shows you right there do your research. I wish I did. read more

After 9 days my car was returned to me with a collection of new scratches, dings, and dents with only half of the repair completed. Instead of fixing the problem (sonar alignment after a an accident) they just swapped my bumper cover - that can be done in a matter of minutes and it took them 9 days. I took the car to Concord Nissan after refusing to let this place keep it a day longer. The mechanic at Concord Nissan said the slap job was done either out of ignorance or lazziness. Either way, if you want your car repaired within reason, don't use Manchester Collison Center. read more

Stay clear of this place. I had a horrible experience here. They fixed my car however broke the hood latch and wouldn't allow me to take my car without repairing and charges me parts to fix it. Also I left my garage door opener behind the visor and it was gone. They hire liars and thieves. Someone there said that I came back for my EZPass (which I did) and my GPS which I did not take. I dropped my car of at night and put in the key drop. After they didn't respond to me for 5 days I went in and they have signs posted everywhere about theft- guess I should have paid more attention. read more

Extremely friendly and helpful group. Got my estimate to me in a timely manner and had the car fixed up nicely. Was a bit of a smell from the paint on the new door but that went away in a few weeks. read more

Took my truck there to repair the bedside. Booked repair 4 weeks in advance. Showed up and they knew nothing about me and they lost my estimate. Got that all worked out. When I booked it they told me 3-4 days to repair. Truck sat in the back lot for 1 1/2 weeks before they touched it then took a week to fix. Less than 2 weeks later the paint started to bubble. Scheduled redo for a couple weeks later. When I showed up they had no record of me coming in again. Left the truck with them. They called me a couple hours later said the redo not covered under their warranty policy but would give me better price if they fixed it. Booked it for the following week. Guess what! They did not have me on the schedule again and they lost my estimate again. They did the repair but left it incomplete. Gave it back to me and said that's all they could do. Apparently what was possible to fix the first time is now impossible. Hopefully it last as long as it takes me to get home. What was supposed to cost $1700 (original estimate) ended up costing me $3900. And more than 3 weeks without my truck for a job that should have taken 3 days. They showed no compassion or guilt for the time and cost. When I asked the service writer for a break on the bill he said that he understood my frustration and would present my request to the manager but that he would not back me. Nice guy. Do yourself a favor and stay far away from this place. There are several excellent shops in the immediate area. Don't always go for cheap. It cost me way more in the end. Side note. Every time I was there there was a customer having one type of problem or another with these guys. I never saw a satisfied customer leave there. read more

This is our 3rd time back to this place and our car is still not fixed. They have a terrible reputation. I wish I had checked reviews before we took our car here. It's been 3 months now and they still can't do what they are supposed to do and were paid for. DONT WASTE YOUR TIME. read more

There needs to be a no star review because that is more than this unethical and unprofessional place deserves. Our car went there because it was a prefered insurance center. Over a month later, my car still hasn't been touched. We keep being told that parts are backordered through Subaru but after investigating on our own, we have been made aware by subaru that no parts have ever been backordered and there are records to prove that all of the ordered parts have been delivered within at most 5 days after the order. So the center is LYING!!!!!! This is disgusting and they should be driven out of business. DON'T GO TO THEM!!!! read more

I was always told this shop did good work so when I had an accident I had my insurance company go through them. Worst.mistake.ever. I will say the quality of the work was good but I left my car their for a few weeks and they had me sign a peice of paper saying they are not responsible if anything goes missing, so I thought OK maybe it's just a precaution just in case, not all body shops do that though so I thought it was a little awkward. I get my car back and all my shit was rummaged through and had some very important things stolen including prescription medication. The shop foremen was not helpful at all just rubbing it in my face that i signed a peice of paper, never mind the history they told me they had with stuff being stolen. You would think after the second time they would do something for Customer Hospitality and Satisfaction! The shop foremen was also oblivious to the fact that it could have been his own guys or maybe it was even him! Who knows? My car had no forced entry so someone just let themselves in. I will never recommend this place to anyone and I hope my insurance company drops them for being a recommended shop. read more

Excellent, prompt service - could not have been happier!!

I am pleased overall with the quality of work and service. My experience the first time was average to poor, but management worked with me to fix the remaining issues. Second time went very well. The front desk individuals are very professional. They did clean and shine the car up very nice upon completion. I gave this company a second chance, and I am very glad I did. read more

Scheduling the repairs was a little challenge, however once the work was done everything was fixed properly.

My looks amazing... Thank you so much for the outstanding repair done to my car!! Never thought my car would be the same and it really looks amazing!!! Recommend to my friends & family because the customer service was great... Thanks again Manchester Collision!!!! read more

Over the past couple of years I had an insurance claim for auto body work on my truck. Manchester collision center did a good job. However I recently went back to have them do a estimate to repair some minor rust and replace a front panel on the same vehicle and the estimator did not want to bother to do the repair. I got the feeling since this was a small claim and not an insurance claim, that the job was too small to bother with. The estimator said they did not do rust repairs. What good is a auto body shop in NE not doing rust repairs. I won't be going back, there are many other body shops in the area that do quality work, i.e. Henry's Auto Body. read more

Absolutely the worst customer service EVER!!! brought my vehicle there after a vandalism to my truck and the repair was absolutely horrible. I needed a paint job and a new tire to my vehicle, when I picked up my truck the paint job didn't match, I had over spray on my headlight and window, they broke the clicker to my truck and denied it was them (which it was in pieces when I got it back). When it came to them at least cleaning the truck, they even sucked at that..... there was 3 tires polished and one was left dirty!?!?!?! Really!!! Now I have to bring my truck back to get repaired again and only because geico is making them do it again. They also acted like the world was literally ending because I was voicing my dissatisfaction about my vehicle. When my fiance called the next day about the truck and the clicker THEY broke the lady said to him "we didn't break the clicker and we're not replacing it, have a great day SIR!!!" and then hung up on him.... who does that!? Please don't go here, drive the distance if you can to get better customer service and repairs. read more

My car was hit but drivable, Progressive appraised my car, Manchester Collision ordered the parts, called me when they came in, enterprise car rental came and dropped off a rental, 5 days later my car was ready and looked fantastic. I have absolutely no complaints. They did a really nice job. read more

My car went in for a scratch ( JUST A SCRATCH), that was done while in for a service. Brought it in early Monday and didn't get the damned thing back until late Friday. Had boatloads of time to look at their website, there's a load of crock posted there as well as what you hear when you call to find out when it will be ready. Forget what they tell you...what they are really saying is...you'll get it when they get around to it and not a moment sooner.....Trust me! read more

Manchester Collision has the worst customer service I have ever experienced from any business. I contacted Manchester Collision on September 19th to review my appraisal. They agreed that they could do the work, but could not fit me in for an appointment to assess my car until 10/3. Having made an appointment, my assumption was that they would be assessing my car that day or at least that week. It took them 8 working days to even touch my car with zero communication. And that was only the beginning. After three times being called and told my car was not going to be done when promised and getting a revised date, I asked why. I was told that my car was not a priority because of the insurance company that was paying for the work and other cars that came in after mine were being serviced first, causing me to be in a rental with Enterprise, a business with which they have a deal, for an unnecessary amount of time and wasting insurance money. Had they been honest about their business practices, I would have taken my car somewhere else instead of waiting two months for my car to be fixed and having to deal with their very poor customer service (I didn't get notified it was ready until 11/17 and I was on vacation and couldn't return the rental). I also had asked for a timeline of what had been happening to my car and realized that they had not been honest about my car's status all the time. Along the way, they did not act like they cared about me, my feelings, or my car. After reading others' reviews on google and yelp, I realized that I was not the only one. I hope that people will stop giving them business so they get the message and clean up their customer service practices. They are deceptive, discriminatory, dishonest, and indifferent to their customers' needs. Although they did pay for the couple extra days of rental the insurance wouldn't pay for and I have not found anything wrong with their work on my car (other than they did not fix my trunk as I asked them to do at least three times that has failed after previous work they had done), I would never recommend this business as it was an extremely stressful and horrible experience. read more