In November I called this place about storing my travel trailer (6' x 8'), I was told they had a…read moreindoor place for me; cool, so I paid $91 over the phone, and the next day I drove my trailer there. The unit they had assigned me had a walk-in, Not a drive in door, ergo there was no way I could get my trailer in the unit. Called them, explained they misunderstood what I needed, the unit would not work for me, they said my $91 would be returned in 7-10 business days. It is now January, I've been dealing with 3 different people, the first of whom I've spoken with 3 or 4 times, trying to get my money back, each time I'm told "We're sending a request for a return of your money, we'll call you back within an hour..." and then of course that doesn't happen. Today, a new person answered, and He want's to argue with me! I ask for the owner to speak with, "I'll send a request... yada yada yada". Nope, I'd like their number please. "We don't have a number for the owner." ?! How do you "contact" them then?! Sounds like all they have in the office is an email address (hard to tell, this person is not a native English speaker), in any case, I'm still getting a run around to get my original money back two months after they were unable to accommodate me and my trailer. I don't know who these other people have spoken to ("Mike"?), but My experience with these people has not been as fruitful or pleasant. Something is not right with this place, the other reviews were written in 2023, so maybe this place has sold to a new owner? Anyway, I would stay clear of this place, they're not honest, their customer service sucks hardcore.

Great family owned business. The owner is super nice to work with. The property is clean, video…read morecameras, & great prices for the Portland and Vancouver area. Renting storage here is easy access & nice people to work with. You should consider this your next place to store your valuables. Thanks for all you do !

Clean, modern, good security, friendly and helpful staff, and half the price of what I was paying…read morein Portland. But don't tell them that! Happy to have found this place. I would add that they also have a wine storage section with controlled temperature. A real bonus!

From the owner: Kirkland Premier Storage of Vancouver, WA offers affordable self storage with premium amenities…read more Our 2309 E 5th St location has many convenient storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, Kirkland Premier Storage

My daughter and son-in-laws storage unit got things stolen out of it by an employee, it was going…read moreup for auction so they have to open it and take pictures, then they put their own lock on it. They didn't loose it because they paid up, but when they were here from out of town they noticed it had been rumaged through and things were missing! Then to find out a employee was fired for stealing! And was the one who took the picture and put the lock on it! Do not rent from this shady place!!!

I had 2 units here. My rent increased multiple times a year. My last visit just after 6:00 pm on a…read moreMonday resulted in a sketchy van quickly pulling up behind me and therefore not having to enter there passcode thru gate. I tried to make it so they could not pass to no avail. I called the office which closes at 6:00 and got VM that said if they did not deem call to be an emergency that I would incur 100.00 fee on my bill. I hung up. Why would they want to deter someone from reporting something so scary. As a female by myself I felt extremely unsafe. For the amount they charge they should have someone in-site as long as the gates passcodes work. Tried calling multiple times and got not answer. Terrifying when I needed to access my unit this night. Can't wait to get out of there!

Honestly the extra charges they are trying to force is not acceptable. I chose this place based on…read moreprice. Now they are saying everyone has to change their lock. But if you look at the contract it says nothing about that. And they will collect a fee for the lock. My brother and my parents have units and neither require insurance. This place does and they tried very hard to get me to sign up through them but it is cheaper online. Now I am out of the country and they are saying you have to have one type of lock. They also raised the price from 69 to 99 dollars after 8 months. If you accept that they are going to rip you off come here. Don't let the low fees trick you, they will just raise the price and then say they are sorry. It's a lie. 1 and a half years and they doubled the price. Just go somewhere else.

I'd like to start off by saying we've been customers here since 2008. I've only dealt with the…read moremanager Don and his wife and have ALWAYS been pleased with their customer service. They've always been nice, called me when my credit card expired and I didn't realize it, etc. So, before today I would have given them a 5/5. Now, as a fellow business owner, today proved that someone in management obviously lacks leadership and training skills. I noticed a late charge and that they didn't draw until the 11th when they always draw out of my bank account on the first of the month. My account had the funds in it and I use this account daily with no issues. I walked into the office today to be greeted by two younger females. I said I need to speak to them about a late fee that I was charged. She immediately seemed like she knew me and what I was talking about, and proceeded to say, "you're the person I just spoke to over the phone, right?" I said, "nope." But it sounds like someone else has this issue. I asked why I was charged a late fee. She said because your card didn't go through on Sept. 1. I told her that's impossible and I will speak to my bank about the issue because I've had other direct payments that went through on the Sept. 1. She said it doesn't matter because I signed a contract stating no matter the reason they charge a late fee. The problem with this; my bank says this problem is coming from Iron Gate's system, and that they see no draw coming from Iron Gate on the dates that this girl claimed that Iron Gate tried to draw. That's somewhat beside the point, it's the attitude and long line of excuses she gave me about this issue. Basically there was no customer service and that was apparent from the moment I walked in. Very disappointed, especially when I grabbed Don's (manager) business card and put it in my purse as she was going on about why they don't care what my bank says. I could care less about the $10, it's a matter of really poor customer service and a very poor reflection of the business. Remember, the person that you put in front of your business is the face of that business. Customer service is very important, and her attitude was inappropriate and a sorry "face" for Iron Gate. As a business owner I would be ashamed to have her representing my company, especially when she knew she was dealing with a loyal and longtime customer.

Constant price increases with no upgrade or reason for increase. Constant changing of staff, no…read moredirect contact of emergency situations are needed. People living in units. No bang for your buck here. Used to be amazing but they are changing going to bankrupt all their customers with price increases.

I've been at Iron Gate for almost a couple years now and there's never been a time I was unhappy…read more.. Jenny and Sarah, who I see most often, are always incredibly helpful and so sweet really there isn't an employee I've ever had less than wonderful interactions with. The location feels safe and secure as well as easy to access, which I greatly appreciate, and the price is really reasonable compared to other places I checked in with.. Thanks for being awesome y'all!

The staff is great; JJ was a big help, reminding me of the move-in special, and saved me a few…read moredollars. Also, so sweet and kind every time I am in the office. Went in there the other day with a friend who had rented there for several years until recently moving. She remembered his name and spoke highly of her and her continued help on multiple issues.

Here's photos of the truth about Columbia crossings. They don't replace light bulbs and they don't…read morekeep the Marina safe from debris.

I mean is a corporate company that makes you do all the work now via AI w/ uploading pics ect,…read morehowever the ladies working in the office are super helpful and amazing! Shout out Aryoona for helping this old lady brain with all the things I forgot in the office. Also this is the original Vancouver location and the sign is very vintagey and cute.

The customer service is dismal. Three people working there that we have encountered on our two…read moretrips to this location. We will drive further to avoid this place again. They are disinterested at best, but for the most part rude, unhelpful and seem generally annoyed that you are doing business with them. If zero stars was an option I would have picked that.

I visited at 1:40pm to loom at units. The male desk attendant was in his car and watched me…read moreapproach the door with the open sign visible, check the door, then waited for me to turn around to begin backing out, rolled down his window, and said "Yeah it's gonna be 30 minutes. I'm on lunch." The proceeded to speed off while saying "Sorry." I'm honestly stunned this is acceptable behavior for the company.

Quality of service the manager in there office AZIS is an amazing person and huge asset company I…read morewill be recommending Devon self storage to everybody I know that's looking for storage. She was wonderful to deal with

This place is great. It's a great step up from Washougal food center for reserving a moving truck…read more We loved the new office room - it's very open, spacious, clean and inviting. Our storage room was clean and conveniently located. The staff was super helpful all along the way with our reservations. Only complaint is how small the corridors are for driving.

Returned our Uhaul rental after moving…read more The directions to this place are off with the navigation, actually was taken to the parking lot across the street. This is a terrible track to get the truck to the actual office, it was very difficult driving the uhaul around the corners. The office is pretty dirty and there was a dead spider on the wall. ew.