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    Mamie Chan

    5.0 (4 reviews)
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    Custom Health Services - CDL Physicals, Drug Testing Same day/next day appointments are customary and short wait time is our goal.

    Custom Health Services

    3.7(6 reviews)
    2.1 miEastside

    I now have a job that doesn't require a CDL, but I am maintaining the requirements to keep it. I…read morecannot speak highly enough of Custom Health Services. From the moment I walked through their door, I felt welcomed and valued. Dr. Silverman and Shari were not only professional but also incredibly caring and attentive to my needs and questions I had. I wholeheartedly recommend Custom Health Services to anyone looking for personalized, compassionate, and professional services. They truly go above and beyond for their clients, and I am grateful to be one of them.

    As I stated 6 months ago, this is last company that you should be doing business with. Never in my…read more30 years of having a cdl have I ever been locked into a facility and not allowed to go back to my car. Concentra, Labcorps and all the other labs have waiting rooms and you can walk to the parking as many times as you like. The misinterpretation of the rule is another indication of the incompetence that's run rampant in this business. No, this bad experience didn't hinder me in any way, I was employed when I was held captive here and was employed when I was freed. NEVER EVER in my 30 years of professionally driving and testing have I gone to a testing facility where I had to be buzzed in and locked in. If you drivers don't believe this isn't the norm leave this go around town to Concentra, Labcorps, and any reputable testing facility. This is one facility that I believe fell through the cracks of federally licensed facilities that have a standard to meet. After my experience with them, I went to. Reputable company and took a test that day. They provide a box for your possessions, but that box isn't secure and have no lock. The company I went to after leaving this prison, had a lockbox and I was given the key as I went to the restroom to provide a specimen. In this thread I've provided at three reasons for you to take your business elsewhere. Giving this company 1 star would be misleading, and - stars isn't and option, so I'm forced to give at least one star. But know a negative 5 would be my rating if it were available.

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    Quest Diagnostics - Empty lobby.

    Quest Diagnostics

    2.0(10 reviews)
    1.0 miBusiness Parkway/Academy Acres

    I came in for labs for a research study, they needed to be done at a specific time. The appointment…read morescheduling & check in was super fast. There was no one else in the lab but the tech. I arrived 7 minutes before my appointment. It took her 9 minutes to acknowledge my presence. She looked at me holding the kit I brought in & LOUDLY told me she wasn't going to help me because she gets off in 15 minutes "I don't want to piss my boss off by staying even one minute late". She argued with me about what needed to be done for it without even really looking at it, about which shipper needed to be contacted. I mean, if I had been late I would understand, but she had almost 1/2 an hour to draw 3 tubes of blood & take my blood pressure. I realize how quickly this can and should be done because I'm a nurse. If I treated my ER patients like that I wouldn't have a job. The very least she could have done was taking the material and getting it set up for the next person. Now it's 20 minutes past my appointment, Still haven't seen the next person. 5 minutes left on the clock for draw time. But I can hear her stocking vacuum tubes, so obviously that's more important than customer service.

    I contacted this company multiple times: 1st through email, 2nd on phone (human), 3rd on phone…read more(human), 4th automated system, 5th email. The representatives are not trained correctly here. No one can give me answers about if I will even get a bill in the mail (basic information). I was told I'd get an email with a bill and to wait 24 hours... still never received a bill. I was told a payment plan had been created... though found out a payment plan was never created by the rep I talked to. Never received email responses. Had to set up a payment plan through the robotic automated system for TWICE the amount of the plan the rep had TOLD me they'd set up. Worst customer service I have ever experienced in my life. Would never recommend to get bloodwork done here due to the headache just trying to pay them is, communicate, and get correct information.

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    High Desert Doppler

    High Desert Doppler

    3.0(2 reviews)
    1.4 miEastside

    I am still very shocked by the condition of this business. Normally I go to XRAM or Presbyterian,…read morebut in this case I went to High Desert Doppler because of my doctor's recommendation. For my first appointment, I was impressed that they scheduled me on the same day, so I hung out in Albuquerque for the day, waiting for my afternoon appointment. They canceled a couple hours before because of an emergency. So, I later scheduled at the Belen facility because it was closer to my home. The day of, I left work at 10, arrived at 11 to a very stressed out office admin who told me it would be at least 45 minutes before I was seen and that it was a cluster-fuck, his words, not mine. I waited while two other patients were taken in for an ultrasound. All during my wait, the admin was on the phone calling people to collect payment from customers. We could hear every word. Although the caller was very nice to the customers, it was really inappropriate to make these calls in front of a room of other people. At noon, I heard the admin telling yet another patient, who came in after me, that he would get her in next. At that point, I asserted myself and pointed out that I had driven an hour to get there, and if I was not next, it would have taken me over four hours to drive to and from, wait for the ultrasound and get the ultrasound. Apparently the other patient had already been turned away, called back in from Los Lunas, and I was supposed to wait. After listening to another call, I told the admin that I needed to know if I was being taken next or not. After being told no, I told them I was leaving and wouldn't be back. I had never been kept waiting like that at any other facility, and an earlier patient who was still in the parking lot told me that this was the fourth time she had to come back before she was seen. I made a call to scheduling to tell them what was going on. Apparently a morning patient had gone to Belen instead of their scheduled appointment in Albuquerque, and the admin took them and backed all the other patients schedules up, no calls to warn people. As I was talking to the scheduler, the later patient who was waiting came out to give me "her spot." Since I was there, I went back in. The technician was good, and I got my results in 30 minutes. Nevertheless, a good practitioner needs a good support team for me to stay, and I will not go back. I don't recommend the Belen office, and this experience gives me pause to go to the Albuquerque office.

    I went to the High Desert Doppler Eubank last Thursday. I entered the office and 3 different…read moreemployees enthusiastically greeted me. I spent 35 minutes getting my knee and calf tested by a very kind and professional women. When I left, the 3 employees gave me a "have a great day"! Great business with a great culture.

    Mamie Chan - diagnosticservices - Updated May 2026

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