I had an absolutely wonderful experience at this Tricore! I made an appointment online, and upon…read morearrival I typed in my code on the kiosk. I was seen within 2 minutes and the front desk woman was so kind and helpful! My blood draw was quick- one poke and no struggle to find the vein (such a relief)! I was in and out within 10 minutes from check in to after a urine drop off. I will definitely be returning to this Tricore when I need blood work in the future!

As a frequent flyer chronically ill person, this is one of my favorite TriCore locations. They have…read moregreat customer service and despite what always looks like a busy waiting area (it is shared with the doctors), it runs very efficiently. Let's be clear. I've had more than a thousand blood draws between labs and hospital stays. That's not an exaggeration. If anything it might be an understatement. This location has some of the best phlebotomists I've ever encountered. Today Paula drew my blood. She was very thorough and smooth. I didn't even feel the needle. She handled my blood thinner issues like a pro and I didn't even bleed at all - a rarity when I'm not even on blood thinners!

Quality care. Kind, compassionate…read more Not scary at all. Have had several from this place. Always good experience.

I highly recommend Upright MRI. My husband does not like the enclosed MRI and he did really well…read morewith this type of system. The imaging is very good. The staff is awesome. They are very helpful in everything they do.

Called up to check what I would be charged by my insurance and told it was $0. Arrived and asked…read moreagain in person and was then told they didn't know. Called my insurance and was told that I would be charged the full cost of the procedure. Told them I was cancelling the appointment and was told there would be a $50 fee. Eventually they agreed to waive the fee as they lied to me over the phone about the procedure costs. Just received the $50 bill anyway. Avoid these people at all costs, they are dishonest (both in person and over the phone) and also charge double what other facilities do if you're not covered.

Santa Fe Imaging cancelled my appointment for a procedure due to equipment failure. My orthopedist…read moreredirected my referral to X-Ray Associates of New Mexico. I scheduled my procedure (an x-ray guided injection) just 8 days later--a vast improvement over two and a half months. I had a great experience with X-Ray Associates. They apparently got a lot of new patients ("refugees") from Santa Fe Imaging. I suspect they will keep most of them. The staff were friendly and got me checked in quickly. I was escorted to the procedure room in just a few minutes. The tech explained the benefits and (remote) risks from the procedure I was going to get. The physician also reviewed the risks and how the procedure was going to happen before we started. The staff took care to make sure this was a sterile procedure. It went flawlessly and I had almost immediate relief. I could not have been more pleased with friendliness, efficiency, and professionalism and will definitely use them for future X-rays as needed.

I now have a job that doesn't require a CDL, but I am maintaining the requirements to keep it. I…read morecannot speak highly enough of Custom Health Services. From the moment I walked through their door, I felt welcomed and valued. Dr. Silverman and Shari were not only professional but also incredibly caring and attentive to my needs and questions I had. I wholeheartedly recommend Custom Health Services to anyone looking for personalized, compassionate, and professional services. They truly go above and beyond for their clients, and I am grateful to be one of them.

As I stated 6 months ago, this is last company that you should be doing business with. Never in my…read more30 years of having a cdl have I ever been locked into a facility and not allowed to go back to my car. Concentra, Labcorps and all the other labs have waiting rooms and you can walk to the parking as many times as you like. The misinterpretation of the rule is another indication of the incompetence that's run rampant in this business. No, this bad experience didn't hinder me in any way, I was employed when I was held captive here and was employed when I was freed. NEVER EVER in my 30 years of professionally driving and testing have I gone to a testing facility where I had to be buzzed in and locked in. If you drivers don't believe this isn't the norm leave this go around town to Concentra, Labcorps, and any reputable testing facility. This is one facility that I believe fell through the cracks of federally licensed facilities that have a standard to meet. After my experience with them, I went to. Reputable company and took a test that day. They provide a box for your possessions, but that box isn't secure and have no lock. The company I went to after leaving this prison, had a lockbox and I was given the key as I went to the restroom to provide a specimen. In this thread I've provided at three reasons for you to take your business elsewhere. Giving this company 1 star would be misleading, and - stars isn't and option, so I'm forced to give at least one star. But know a negative 5 would be my rating if it were available.

Ability to walk in when necessary and wonderful phlebotomists! Easy parking and I like the fact…read morethat it's first come first serve or appointments.

Had to have blood work done , it has been awhile since I have been here …read more I checked in & 9:15 am and took my number and sat done within 5 minutes they called my number.Madison was very pleasant and professional she poked me once in my left arm and smooth sailing from there ,yay ! Usually they poke me more than once not this time , thank you Madison .0

I came in for labs for a research study, they needed to be done at a specific time. The appointment…read morescheduling & check in was super fast. There was no one else in the lab but the tech. I arrived 7 minutes before my appointment. It took her 9 minutes to acknowledge my presence. She looked at me holding the kit I brought in & LOUDLY told me she wasn't going to help me because she gets off in 15 minutes "I don't want to piss my boss off by staying even one minute late". She argued with me about what needed to be done for it without even really looking at it, about which shipper needed to be contacted. I mean, if I had been late I would understand, but she had almost 1/2 an hour to draw 3 tubes of blood & take my blood pressure. I realize how quickly this can and should be done because I'm a nurse. If I treated my ER patients like that I wouldn't have a job. The very least she could have done was taking the material and getting it set up for the next person. Now it's 20 minutes past my appointment, Still haven't seen the next person. 5 minutes left on the clock for draw time. But I can hear her stocking vacuum tubes, so obviously that's more important than customer service.

I contacted this company multiple times: 1st through email, 2nd on phone (human), 3rd on phone…read more(human), 4th automated system, 5th email. The representatives are not trained correctly here. No one can give me answers about if I will even get a bill in the mail (basic information). I was told I'd get an email with a bill and to wait 24 hours... still never received a bill. I was told a payment plan had been created... though found out a payment plan was never created by the rep I talked to. Never received email responses. Had to set up a payment plan through the robotic automated system for TWICE the amount of the plan the rep had TOLD me they'd set up. Worst customer service I have ever experienced in my life. Would never recommend to get bloodwork done here due to the headache just trying to pay them is, communicate, and get correct information.

The Manager of the front desk was working, wow she's a piece of work. That's really all I can say…read more I have heard employees complain about her before and never though much of it, but wow. Blonde in her late 40's. But after getting through that, Connie my Technician was SUPERB!!! She more than made up for the unhappy Manager. I thank her for her genuine kindness, professionalism and efficiency. Keep her, she's a huge asset.

Told to show up at 5:20p for my appointment; it's now almost 7pm and still waiting. Why earth would…read moreyou have a patient show up so early??

I am still very shocked by the condition of this business. Normally I go to XRAM or Presbyterian,…read morebut in this case I went to High Desert Doppler because of my doctor's recommendation. For my first appointment, I was impressed that they scheduled me on the same day, so I hung out in Albuquerque for the day, waiting for my afternoon appointment. They canceled a couple hours before because of an emergency. So, I later scheduled at the Belen facility because it was closer to my home. The day of, I left work at 10, arrived at 11 to a very stressed out office admin who told me it would be at least 45 minutes before I was seen and that it was a cluster-fuck, his words, not mine. I waited while two other patients were taken in for an ultrasound. All during my wait, the admin was on the phone calling people to collect payment from customers. We could hear every word. Although the caller was very nice to the customers, it was really inappropriate to make these calls in front of a room of other people. At noon, I heard the admin telling yet another patient, who came in after me, that he would get her in next. At that point, I asserted myself and pointed out that I had driven an hour to get there, and if I was not next, it would have taken me over four hours to drive to and from, wait for the ultrasound and get the ultrasound. Apparently the other patient had already been turned away, called back in from Los Lunas, and I was supposed to wait. After listening to another call, I told the admin that I needed to know if I was being taken next or not. After being told no, I told them I was leaving and wouldn't be back. I had never been kept waiting like that at any other facility, and an earlier patient who was still in the parking lot told me that this was the fourth time she had to come back before she was seen. I made a call to scheduling to tell them what was going on. Apparently a morning patient had gone to Belen instead of their scheduled appointment in Albuquerque, and the admin took them and backed all the other patients schedules up, no calls to warn people. As I was talking to the scheduler, the later patient who was waiting came out to give me "her spot." Since I was there, I went back in. The technician was good, and I got my results in 30 minutes. Nevertheless, a good practitioner needs a good support team for me to stay, and I will not go back. I don't recommend the Belen office, and this experience gives me pause to go to the Albuquerque office.

I went to the High Desert Doppler Eubank last Thursday. I entered the office and 3 different…read moreemployees enthusiastically greeted me. I spent 35 minutes getting my knee and calf tested by a very kind and professional women. When I left, the 3 employees gave me a "have a great day"! Great business with a great culture.

Always way behind and understaffed. Y'all should really make less appointments to align with…read morestaffing not fairytale corporate goals. People have professional schedules and I've never waited with an appointment at tricore. Unfortunately one doctor I see uses quest. They are awful

Terrible customer service and absolutely no regard for any of their disabled or elderly patients,…read moreyour staff treated their customers like trash they should work on that and do something about that