I am still very shocked by the condition of this business. Normally I go to XRAM or Presbyterian, but in this case I went to High Desert Doppler because of my doctor's recommendation. For my first appointment, I was impressed that they scheduled me on the same day, so I hung out in Albuquerque for the day, waiting for my afternoon appointment. They canceled a couple hours before because of an emergency. So, I later scheduled at the Belen facility because it was closer to my home. The day of, I left work at 10, arrived at 11 to a very stressed out office admin who told me it would be at least 45 minutes before I was seen and that it was a cluster-fuck, his words, not mine. I waited while two other patients were taken in for an ultrasound. All during my wait, the admin was on the phone calling people to collect payment from customers. We could hear every word. Although the caller was very nice to the customers, it was really inappropriate to make these calls in front of a room of other people. At noon, I heard the admin telling yet another patient, who came in after me, that he would get her in next. At that point, I asserted myself and pointed out that I had driven an hour to get there, and if I was not next, it would have taken me over four hours to drive to and from, wait for the ultrasound and get the ultrasound. Apparently the other patient had already been turned away, called back in from Los Lunas, and I was supposed to wait. After listening to another call, I told the admin that I needed to know if I was being taken next or not. After being told no, I told them I was leaving and wouldn't be back. I had never been kept waiting like that at any other facility, and an earlier patient who was still in the parking lot told me that this was the fourth time she had to come back before she was seen. I made a call to scheduling to tell them what was going on. Apparently a morning patient had gone to Belen instead of their scheduled appointment in Albuquerque, and the admin took them and backed all the other patients schedules up, no calls to warn people. As I was talking to the scheduler, the later patient who was waiting came out to give me "her spot." Since I was there, I went back in. The technician was good, and I got my results in 30 minutes. Nevertheless, a good practitioner needs a good support team for me to stay, and I will not go back. I don't recommend the Belen office, and this experience gives me pause to go to the Albuquerque office. read more
