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    High Desert Doppler

    3.0 (2 reviews)
    Open 7:00 am - 7:00 pm

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    9 months ago

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    XRANM - Breast Health and Imaging Center - Front entrance

    XRANM - Breast Health and Imaging Center

    (12 reviews)

    Business Parkway/Academy Acres

    I went in for an MRI and I didn't realize how claustrophobic I would feel.. when I entered the…read moremachine, I asked to come out within minutes. The techs helped me out and said "well it's not for the faint at heart" what? He basically called me a weak bitch. Thanks for the judgement. I'm in the medical field and I would never say that to a patient.

    XRANM on Jefferson…read more See my previous review of Presbyterian Radiology at Kaseman and Downtown. After 3 weeks of trying to get imaging done at Presbyterian I gave up and called XRANM. I called on a Wednesday. The scheduler said someone had cancelled and I could get tested the next day, Thursday. I felt encouraged. While scheduling she asked many questions including if I have any sensitivity to the contrast agent they were going to use for the MRI. I told her that I received a gadolinium contrast agent several years ago for an MRI and got hives afterward. At that previous test, the radiologist there told me that there are two types of gadolinium based contrast agents, linear and macrocyclic. And that if I needed contrast in the future, to make sure they use the macrocyclic type because it is much less likely to cause a reaction. On Thursday morning I got a text from XRANM to preregister. There were many questions to answer including if I have a sensitivity to gadolinium contrast. I answered in the affirmative. I went to the appointment at noon. Before the testing would begin there was more paperwork to fill out. There was a question concerning sensitivity to the contrast agent and I answered yes. The technician was Desiree. She had me change into their pajamas and then started looking at the paperwork and said, we can't test you now because you have a sensitivity to the contrast agent. I was extremely disappointed and frustrated. I asked her if the contrast agent they use was macrocyclic and she had no idea. I asked her to get a bottle of the agent so we could read the label. Nothing on the label. I asked can we just do the part of the testing that did not include the contrast. She did not know. She called a male person and they stepped away from me to discuss so that I could not hear what they were saying. This guy came back to me and said he would talk to the radiologist. He came back later and said they would not do the testing. I told them that this was not acceptable since I had informed them the day before on the phone with their scheduler and during Thursday morning by text. This information was in their system and they should have contacted me late Wednesday or Thursday to cancel or reschedule. I had to drive in from Santa Fe for this debacle. I believe that employees at XRANM are poorly trained both technically and administratively. Administratively they are not communicating with each other. And technically, why should I know more about the contrast agent than the woman shooting it into my veins? As I was walking out they said wait, we have to call your pharmacy so that you can start taking some drugs before we reschedule you. I just shook my head and told them I was going home and would take care of myself as I have always done. Good riddance to you.

    High Desert Doppler - diagnosticimaging - Updated May 2026

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