Quality care. Kind, compassionate…read more Not scary at all. Have had several from this place. Always good experience.

Wonderful that you are not inside a tube. Everyone was very nice and helpful. Highly recommendread more

I went in for an MRI and I didn't realize how claustrophobic I would feel.. when I entered the…read moremachine, I asked to come out within minutes. The techs helped me out and said "well it's not for the faint at heart" what? He basically called me a weak bitch. Thanks for the judgement. I'm in the medical field and I would never say that to a patient.

XRANM on Jefferson…read more See my previous review of Presbyterian Radiology at Kaseman and Downtown. After 3 weeks of trying to get imaging done at Presbyterian I gave up and called XRANM. I called on a Wednesday. The scheduler said someone had cancelled and I could get tested the next day, Thursday. I felt encouraged. While scheduling she asked many questions including if I have any sensitivity to the contrast agent they were going to use for the MRI. I told her that I received a gadolinium contrast agent several years ago for an MRI and got hives afterward. At that previous test, the radiologist there told me that there are two types of gadolinium based contrast agents, linear and macrocyclic. And that if I needed contrast in the future, to make sure they use the macrocyclic type because it is much less likely to cause a reaction. On Thursday morning I got a text from XRANM to preregister. There were many questions to answer including if I have a sensitivity to gadolinium contrast. I answered in the affirmative. I went to the appointment at noon. Before the testing would begin there was more paperwork to fill out. There was a question concerning sensitivity to the contrast agent and I answered yes. The technician was Desiree. She had me change into their pajamas and then started looking at the paperwork and said, we can't test you now because you have a sensitivity to the contrast agent. I was extremely disappointed and frustrated. I asked her if the contrast agent they use was macrocyclic and she had no idea. I asked her to get a bottle of the agent so we could read the label. Nothing on the label. I asked can we just do the part of the testing that did not include the contrast. She did not know. She called a male person and they stepped away from me to discuss so that I could not hear what they were saying. This guy came back to me and said he would talk to the radiologist. He came back later and said they would not do the testing. I told them that this was not acceptable since I had informed them the day before on the phone with their scheduler and during Thursday morning by text. This information was in their system and they should have contacted me late Wednesday or Thursday to cancel or reschedule. I had to drive in from Santa Fe for this debacle. I believe that employees at XRANM are poorly trained both technically and administratively. Administratively they are not communicating with each other. And technically, why should I know more about the contrast agent than the woman shooting it into my veins? As I was walking out they said wait, we have to call your pharmacy so that you can start taking some drugs before we reschedule you. I just shook my head and told them I was going home and would take care of myself as I have always done. Good riddance to you.

The Manager of the front desk was working, wow she's a piece of work. That's really all I can say…read more I have heard employees complain about her before and never though much of it, but wow. Blonde in her late 40's. But after getting through that, Connie my Technician was SUPERB!!! She more than made up for the unhappy Manager. I thank her for her genuine kindness, professionalism and efficiency. Keep her, she's a huge asset.

Told to show up at 5:20p for my appointment; it's now almost 7pm and still waiting. Why earth would…read moreyou have a patient show up so early??

Albuquerque is so fortunate to have this healthcare provider so accessible. Everyone is so warm…read moreand welcoming. I always feel like they are truly present and never rushed. Clean and well organized waiting area.

I had scheduled a mammogram and a dexa scan for the same day. Never been here before and the place…read moreis huge. Outside, lots of parking and easy to identify address. Walking into the glass facade, is the reception area. Large space, and at 3:30 on a Friday it was quite busy. RECEPTION: I was greeted at the counter and given several forms to complete. Upon doing so, I sat for a few minutes before being called by name. REGISTRATION: I followed a young woman to the registration area. She took my ids and chatted with me informally. I felt like I had an identity and this was a good start. She scanned in my documents and I was all set. CHANGING AREA: I was escorted to the changing / waiting area. The wall art is very artsy and the changing / waiting room is quite calming. Given a medical gown, I was instructed to just remove my clothes from the waist up and don a gown - place my stuff in a black tote bag and wait. Within minutes I was called. MAMMOGRAM: The tech was in casual clothes and I told her I liked the informal feel. She said that on Fridays they get to be casual. So, the exam was typical. She was quick and efficient. We had to retake on image, but it only took a few minutes. Viola. Done. So I was escorted back to the changing/waiting area. DEXA SCAN: A few minutes later, I was again called by another woman and she walked me a few steps to the next exam room. She asked me a few questions, confirming everything I had already completed on the forms that were scanned. She asked me to remove my shoes and then she weighed and took my height measurement. Next, she had me lie on an exam table and told me to breath normally. The unit above scanned all the right places and then in minutes I was sitting up and putting my shoes on again. I returned to the changing area, put my top clothing back on and was ready to leave. From start to finish, I was in and out within an hour's time and that was so appreciated. Best of all, I received my Dexa scan results on MyChart the following morning. This is a very well-run, organized machine and I applaud them! Everyone was very full of smiles and there was not a moment when I felt pressured or felt tension amongst the staff.

Zia Diagnostic Imaging is a dishonest and predatory facility. They billed me after somehow…read morereceiving my name from my treatment facility that did my cancer treatment. I initially received an email indicating that I owed them a balance for services they had provided, ...the problem is that they couldn't provide any information from the required intake form. They also couldn't specify what services I was being billed for. When I asked why they hadn't sent an actual bill through the mail, they claimed to have sent it only a week prior. This is after they had already admitted they did not have my mailing address. My guess is that they "spam mail" collection threats to lists of patient names they have acquired.

received a bill from this company via an email message with links to click, I sent a message to…read moreLovelace as I have already paid for all imaging services. This looks sketchy to me but no real person answers the phone when you call them. I plan to send the email message I received to the NM attorney generals office as I see other Yelp reviews are in line with mine. CUSTOMERS BEWARE

Went for my annual eye exam seeing a new Dr. as my former Dr. retired. Liked the reviews so gave…read moreDr. Chan a try. The office is spotless, staff professional and even under Covid restrictions was able to provide a thorough exam. Dr. Chan is professional and has that great 'bedside manner' you always hear Dr's should have. I've found my new eye Dr and am thoroughly satisfied.

You guys are gonna love Dr. Chan if you need GLASSES!! She's friendly, thorough and has the…read morelargest selection of Medicaid-covered frames I've seen anywhere since I've been covered by Medicaid in 2007..!!! I'm so excited to get my new frames, you guys! I'm a natural redhead which, as u know, means ORANGE hair, in fact &that alone makes it difficult to pick anything we put on from clothing to make-Up shades. So! You can imagine my joy at finding a large choice of colors for my frames so they won't make my "ruddy" (pink) skintone and freckles look awful. Myth: Green looks good on redheads. Truth: RED looks good on redheads! And my red frames will be here in a week! YAYYY!

NEVER said if my insurance was accepted or not. In few months got a whooping bill of $650 for…read moremammogram. Pathetic place - don't ever go there

Beware - Dont have services done at X-Ray Associates of New Mexico. They bill you for services you…read morehave not approved or been made aware of.

Had no choice but to use while in the hospital. I have 2 medical insurances. RAA is a contracted…read moreprovider with both. Insurance 1 shows the negotiated rate with a balance due. THEN insurance 2 showed a negotiated rate with FULL payment. Zero remained due since RAA is a contracted servicer. THEN Radiology 'forgot' they were paid by insurance 2 (no credit on their billing, which they sent to collection. Amount due - zero, and if they had taken the time to reconcile their records, they could have saved us all a lot of trouble.

My gastroenterologist doctor wrote an order for an MRI of the abdomen and a MRCP. This facility's…read moreMRI Team Lead, not a radiologist, said I cannot have both at the facility because Radiology Associates says they are the same exam. I can only do an MRCP. Interesting because they are not the same, even googling it tells me that. That is fine, I am going elsewhere and would not recommend a facility that thinks they have the authority to change my doctor's orders. Pretty scary place!

Always way behind and understaffed. Y'all should really make less appointments to align with…read morestaffing not fairytale corporate goals. People have professional schedules and I've never waited with an appointment at tricore. Unfortunately one doctor I see uses quest. They are awful

Terrible customer service and absolutely no regard for any of their disabled or elderly patients,…read moreyour staff treated their customers like trash they should work on that and do something about that