Extremely disappointing experience -- not worth the drive or the money…read more
We drove approximately two hours each way to dine here on Saturday, with a 6:30 p.m. reservation for the Beetlejuice room upstairs. Unfortunately, the experience was a disaster from the moment we arrived.
Although we arrived about five minutes after our reservation time, we were well within the restaurant's 15-minute grace period, and our reservation was honored. However, we were seated at the top of the stairwell, outside the actual room, in an area that was freezing cold and had virtually no heat. After explaining to our waitress that we were uncomfortable and asking if we could sit somewhere warmer, we were told they would look into moving us.
The waitress took our drink, appetizer, and dinner orders before telling us a different table had been found. We moved, only to be told approximately two minutes later that the seats were needed for another party. We were then sent downstairs to wait for another table, despite having already placed our entire order.
After waiting another 15 minutes or so, we were escorted to our third table. This table was essentially a small, low cube that forced us to hunch over to eat. To make matters worse, when the waitress came over and asked if she could take our order, I explained that we had already been there for about an hour and had ordered everything. That's when we were informed that our original order had never even been entered.
Let that sink in: We had been moved three times, waited over an hour, ordered drinks, an appetizer, and two meals, and had absolutely nothing to eat because our order was never placed.
We finally ordered again. The waitress who served us was pleasant, and I want to make it clear that I don't blame her for the earlier problems. Unfortunately, the food didn't make up for the experience.
The cheese pull-apart bread appetizer was delicious, and the lobster tail was good. Beyond that, things went downhill. I ordered a 14-ounce T-bone steak with lobster tail, mashed potatoes, and broccoli. I requested my steak medium, but the texture was extremely soft and unpleasant, almost as though it were raw. The lighting made it difficult to judge visually, but the texture alone was enough to make it unappetizing. The mashed potatoes were watery and runny, and the broccoli was honestly the best part of my meal. My girlfriend's Italian dish was so unappetizing that she managed only one or two bites. I ended up giving her my lobster tail so she would at least have something she enjoyed eating.
After a four-hour round trip, spending over two hours at the restaurant, dealing with the seating chaos and an hour-long delay before we could even get our food order properly placed, we left having had a thoroughly disappointing dinner. The bill came to approximately $185 with tip.
I still tipped because I didn't feel the waitress who ultimately served us was responsible for the situation. However, the overall experience was unacceptable. Between the uncomfortable seating, lack of organization, forgotten order, and disappointing food, this was nowhere near the experience we expected for the price.
The bread and lobster tail were good, but two decent items don't make up for everything else that went wrong. I would not make a four-hour round trip to dine here again, and based on our experience, I cannot recommend it.
