I am super excited that I got to go to the flagship store today and smell my favorite scent Bal…read moreD'afrique I bought three smaller spray bottles so I can travel with them. Joey helped me and he is so sweet. I really love the store and wish they had more locations in Southern California. I love the new yuzu lotion and hand soap. It reminds me of my first perfume, Loves Lemon.

Today, I had the pleasure of working with Amber. She was AMAZING! She introduced my to some new…read morefragrances and as I was trying them, never did I feel rushed. This is how an experience is supposed to be. I give her 10 stars, and management - give this young lady a raise!!!!!

Visited this store becuase I need to buy diffuser. The store was beautifully decorated. We were…read moreassisted by Lela who was kind and an expert with the products. She gave us all the time that we need. End up buying 2 diffuser. The place was neat and in a nice area in SoHo. I highly recommend this place.

Finally got the chance to visit the store of SMN. So glad we did, met Lela who assisted us today…read moreshe's brilliant and pleasant. Amazing experience and finally got my favorite scent. The store was spotless and welcoming. Will definitely be back for my Christmas shopping.

Good selection of items but staff is not that helpful... some items feel a little…read moreMore overpriced as well.

(from 2020) Everyone here has still managed to have high morale and professionalism despite the…read morecurrent global public health crisis. the staff here know their stuff & their regulars. in an age where you can but MOST of their items online, i like going in to try new clean products.

As a repeat customer, I am extremely disappointed by my recent experience. I have visited this…read morebusiness several times to purchase fragrances and have always spoken highly of them, recommending them to coworkers, friends, and family. Recently, I booked an appointment for a girls' evening with several friends who were traveling in from out of town. Unfortunately, their flight was canceled due to circumstances completely beyond our control. When I called, I was not asking to cancel the appointment, only to reschedule it. To my surprise, I was told that rescheduling was not an option. As a loyal customer, I expected a greater level of understanding and empathy for an unforeseen situation like this. I was committed to keeping my business with them and simply needed flexibility due to a travel disruption. Their unwillingness to work with me left me feeling undervalued as a customer. In my professional experience working with many businesses, I have seen the best customer service demonstrated when unexpected circumstances arise. Unfortunately, this experience showed a lack of customer care and consideration that I did not expect from a company I had supported and promoted for years. I will certainly miss their products, but this experience has left such a negative impression that I do not see myself returning. It's disappointing when a single interaction overshadows years of otherwise positive experiences. I hope they read this and do better with their customers. Given the current environment with flight disruptions, delays other other transporation challenges this will happen to another customer and they will continue to disappoint and tarnish their brand.

We had such a nice experience at Olfactory last weekend! First, you need to make an appointment…read moreprior to coming. This location gets pretty busy on the weekends, so you need to reserve your spot. Upon entering, we were directed to meet with our "fragrance consultant" - we were matched with Jake - and he only added to our fun experience. He took his time explaining everything and provided very clear directions on what we needed to do to create our custom fragrance. After selecting our base scent, we then picked out additional notes that were added to the base scent. There were 3 of us, and it was such a fun time - Jake has quite the personality so we were laughing and really enjoying our Sunday afternoon. Sure beats another afternoon of eating and drinking away the day. After all the scents were selected, your fragrance is sent over to the back of the store and the fragrance-makers create your speecial custom bottle and you even get to name your fragrance! So much fun. I really like my special bottle and look forward to enjoying it for days/weeks to come! The cost is about $85 for a 50ml bottle. It's great for birthdays, holidays, client outings or even if you just want to treat yourself! Have fun! If i go back, I'm going to try to go during the week when I "assume" there will be fewer people there and the noise level inside will be a little lower. It's a popular location!

Every purchase is supposed to come with two samples, and your first purchase with a welcome gift…read more And you get a bday gift during your bday month. Don't let this boutique make you think that a gift is the sample, because they are not. Alexandria in this boutique told me that 2 samples and gifts only apply to online orders... which isn't true, since other locations do offer them (and you do get a say on what scents you want). Also, when returning a product, make sure they process it correctly... here, they simply recharged the item and did an on-the-spot exchange, meaning no actual refund, which is basically robbery and against the law. This whole experience didn't feel right, so I asked Alexandria for the receipt, and she said it would be sent via email only. Wow... this is the first time I've ever heard of a business only sending receipts via email... which, again, isn't true. I went to another boutique afterward, and they actually know what they are doing and follow the policies. Also, if you must get your gift wrapped, go to another location as well, where they actually put heart into the task.

Great location. Sales staff are top notch. Some of the best in the world that I have experienced as…read morea frequent purchaser of Diptyque products. I love that they always give samples with purchases.

-First Impression- Cute and low key. Love that the interior matches the look of the app/website…read more -Service- Great customer service! The first time I was here for the grand opening it was PACKED, but I was still tended to like a VIP! This second trip was not nearly as crowded. Davianna (I hope I spelled her name correctly, so sorry if not!) immediately greeted me and helped me find some old favorites, new scents I saw on the app, and chatted a bit about plans for the rest of the weekend. -Price- If I'm not mistaken, their prices range from $29 to $49, maybe a little less depending on how much you buy and if you're part of their subscription program. It's easy to rack up a big bill, but you're getting a handful of full size fragrances for the price of one designer fragrance, and they smell almost the same -Did Not Like- Not sure if this has changed since the grand opening, but there were a few fragrances on the app that weren't available in store, so I wasn't able to try them before buying. Ended up playing it safe because I hate returning things lol -Noteworthy- Nearly identical to the designer fragrances. If you like to overspray like me, you can without feeling like you're breaking the bank -Recommend- Yes! Will definitely be back when it's time to restock!

Dossier opened a store in Nolita late June. Finally, this perfume house created to make luxury…read moreperfumes affordable is a boon on Elizabeth Street. While they specialize in designer inspired fragrances. they have also created their original perfumes. In this store their original line located in the alcove with the orange walls. I visited the store on Saturday and was greeted nicely and shown around. I sampled several and was keen on their Orange Glow. Some years ago I bought Citrus Neroli for $29. This is a perfect price and wonderful when they have sales. Naturally the original line is more expensive. The one issue I have for the line is that one has to spray several times a day as the fragrance doesn't last but I am still happy with it.

been here twice. the store is fairly big, well-maintained, clean, and organized shelves of tons of…read moredifferent products. a few weeks ago, got a recommend from the gal to head here for a product bc i needed a new & different conditioning product after spending an extended amount of time in the sun, water, and beaches of Turks. asked one of the store employees about the conditioning product. and she agreed it was a good product and answered all my q's about its use. she was super helpful and friendly. never caught her name. more recently, had to pick up something for said gal pal...and the same employee helped me find it quickly and was super chill about it. again, easy friendsly experience to make a purchase--didn't get her name, again otherwise i'd shout her out for making the experience seamless and simple. anyway, this Sally Beauty location is run really well and definitely will be my first stop if i need a new haircare product as they seem to stock quality products + have the store staffed with knowledgeable employees. brick n mortar stores stay winning (at least in this case they do)!

My daughter needed something went in was greeted kindly and the experience was pleasant. Would…read morecome back

Just walked in during a trip to see a musical. We weren't planning to buy anything, and we didn't,…read morebut this is specifically a review for the staff. I, myself, was having a very bad day due to some personal issues, when I suddenly hear the words "Oooh girl I love your shirt, so fab!". This comment from said Sephora employee literally made my whole day thank you so much Queen! (Also, they have very nice perfumes and I will def be buying one for my mother next Christmas.)

Sephora 1535 Broadway - This Sephora store is modern, well organized, and offers a wide range of…read morecosmetic products. I appreciate the clear layout, the helpful staff who assisted us immediately, and the ability to try products on site. Despite the number of customers, the store feels professional and efficient. A great place for both quick and focused shopping in the city center. Prices are higher, but the quality reflects that.