This company helped us reach our dreams of having a beautiful pool in our Coconut Grove home. Dago…read morereally stuck by us as our pool was delayed due to the covid mess. We are very fortunate to have this in our lives. Thanks to all the Custom pool employees for making this happen. Had to recently reach out for a warranty issue, and they came through again.

We got our beautiful pool- Great company- great results! We…read moredecided to build our pool after extensive research and quoting with multiple companies. It is probably one of our home projects that required a lot of involvement, patience and constant follow up. Custom Pools stood out as the one with fair pricing, clear process and honestly, great reviews like the one I am making. Those were the reasons we selected them. I give them 5 stars because they delivered a beautiful pool and took care of all issues that came up. So let me tell you about the process. Their sales guys- Hugo- was personable and accommodating, he was the one that basically dealt with us throughout, and probably got tired of us because we called him a lot, and I mean a lot! Once we signed the contract and paid the deposit, it took several weeks for permitting, some delays were due to the company not filing right away because their guy was out and the City took their sweet time. Once they got permits, they moved very expeditiously. Only delays worth mentioning were more towards the end with decking and final inspections but once these were overcome, the project was on its way to completion. We had a punch list of issues that came up during the project but they took care of those and by the end all was to satisfaction. We started in February signing the contract, the actual construction of the pool started in June and we finished in September. So I would say it was a fair timeframe. We never met the owner during construction, however, at the end, we wanted to have a pool party to celebrate our Daughter's 12th b'day and it had to be postponed one week due to weather and a few remaining items. I called the company and got Dago- the owner-, who took care of business and did his best to ensure the pool was ready, clean and fantastic to have the party on the rescheduled day. So in other words, they came through and we wrapped it up with a bow! I would certainly recommend them. I would just advise that you must be on top of the project and act as a project manager to ensure things get moving at a good pace. These guys are great, just keep in mind, they have other projects running simultaneously and work with teams of subs as any other pool builder. Everyone was nice and did a great job!

In a town loaded with poor and ambivalent customer service, "Manny's Place" is a shining star in…read moremaking a customer feel welcome, providing expert advice, and selling supplies along with knoweldge of how to use them properly. The store is sparkling clean, easy to find, and stocked with everything you need to either keep your pool looking like new, or to make your old pool come to life again. They are a full service operation, and can do everything from designing and building your new pool, to fixing up the old one. To be honest, it is rare to come upon people who seem to enjoy what they do and don't take the customer for granted. They are happy you've walked in the door, and exude professionalism, know-how, and warmth. Manny is the owner, and his son ("Manny the Third") was working the register. Businesses like this deserve to prosper!

These are the worst pool suppliers I have ever dealt with! The owner Manny will rip you off by…read moreselling you products that you don't need that will later cost you twice as much to fix!!

I don't have enough positive things to say about Emilio and AE pool services & repairs. He is a…read morededicated, hard working problem solver. If you are choosing someone to take care of your pool, look no further than this company! There is no doubt in my mind that they will get the job done. My pool has been giving me problems and several other companies could not solve it or didn't want to put in the effort to solve it - not Emilio! He has worked on so many different solutions until we get to the root of the issue and figure out what is going on with my whole system. It is so refreshing to deal with someone who takes so much pride in his business. If you are in coconut grove or anywhere in Miami - look no further than AE Pool Services!

Emilio and his team are fantastic. I looked around for a company to replace our pool pump and…read moreEmilio's was the most reasonable so you can trust they are not taking advantage of you. I ended up working with them on regular pool service and they've also done a great job keeping our pool in great shape and are responsive to any issues that come up.

We needed our pool pump replaced after many years. They installed a new pump and slab to protect…read morethe new pump. They did a great job on it. We asked them if they would be interested in maintaining our pool and while marginally more expensive than the current (large company) the quality of their work made it worth it - and now a few years on we are enamored with how they keep our pool. They are always on top of things and are great about informing us of anything needs attention.

Fantastic job! Very good at communicating and I can't get over how much better the pool looks! I…read morethought it would take weeks to clean it it took them only a few days!

This company is the best! First when we called they answered almost immediately! Second after…read moregathering information about our situation they suggested we run a bucket test to really check if we had a leak vs charging us for nothing. Third they set up an appointment while over the weekend and clearly explained their procedures and policies! They showed up early to the appointment and using red dyes and an underwater microphone identified that our leak was in the light fixture not any of the pipes! Darbin and Jordan had all they needed to fix the leak and there was no additional charge to seal it!! Joe, Darbin and Jordan are awesome! Highly recommend this group!!! I would give them 10 stars!!!Thank you!!!

Extremely disappointing and unprofessional experience…read more I was only informed after 5 PM the night before that the pool needed to be filled to normal levels for the leak detection appointment. I live over 30 minutes from the property and would have appreciated more notice to plan accordingly. We had a 2 PM appointment scheduled the following day. I took time off work and drove to the property to make sure everything was ready. I sent multiple text updates throughout the day showing the pool's progress, but received no response. When I finally called at 3 PM, I was abruptly told the appointment was canceled because he was "too far away." This is some of the worst customer service I've ever experienced. Communication: 0/10. Consideration: 0/10. I can't speak to the actual service--because it never happened.

I highly recommend Manny Pool Services, he is top top and definitely knows what he's doing. Very…read moregrateful that a chose him to do our pool. He's been maintains our pool for the last 4 months and we couldn't be more satisfied with his work. He knows what he's doing and most importantly he keeps our pool looking beautiful And clean. I highly suggest that you contact him is your looking for a good pool service. You're definitely getting very good value and quality with Manny. Don't hesitate to reach out for quote, he will get the job done with any pool!

Excellent service and resonable rates: and they solved our problems.First rate.Thanks Leo!read more

Our condominium hired SoFlo Pools all the way back in 2018. We are still with them, and I have to…read moreagree with the other reviewer that said, SoFlo Pools is "The ONLY pool and spa company you should consider hiring in South Florida." We must have gone through 3-4 different unreliable pool companies before being lucky enough to find SoFlo Pools. Here's what is our condominium building loves about SoFlo Pools! 1. They have a super cool report system that emails a picture and chemical report each time they service the pool so that you know it's safe for swimming. 2. Affordable. We were with them for two years, prior to receiving a modest fee increase. 3. Similar to another reviewer, we had a non-functioning hot tub / spa. SoFlo Pools was the only company to work with us to repair the system. It was complicated, and they figured it out, and installed a new control system. 4. Customer service responds quickly via phone or email. And on more than one occasion, one of the company owners has assisted us in problem solving.

The Pool Palace is the best place to buy your chemicals! Robert and his staff have the most honest…read moreadvice and never steer you the wrong way! He's a little hard to find but once you do, you never want to go to another place! I've been coming here for about 3 years now and compared to these other places I've saved hundreds! These people are legit!

Robert really takes the time to explain what needs to be done to your pool. Does not try to…read moreoversell you on products you don't need. I would not go anywhere else.