I purchased a peach cobbler from this establishment and when I returned to work, which is walking distance from the bakery,I tried it. Immediately I tasted fridge and the crust was mushy. I returned it to the store and noticed the owner dealing with a customer along with the salesperson that sold me the cobbler. The women that I initially dealt with was available first so I told her the cobbler didn't taste fresh and it was soggy. I didn't necessarily want a refund but a different piece, one with more crust or something. She said she would ask the owner to see what she would say. As she was explaining the situation to the owner I walked around a column in the store which prevented me from seeing her, and watched the owner screw up her face and roll her eyes. As if that wasn't of putting enough , she then turns to me and states out loud " I'll be with you in a minute to let you know what will and will not happen today!" I couldn't for the life of me understand why this women would be speaking to me in this manner and thought to leave but the sales women had taken the peach cobbler that I had just paid $16.00 dollars for, so I waited. When the owner who's name is Aaliyah by the way, finished up with the customer she turned to me again and stated flatly,"First of all we don't give refunds." I retorted good afternoon, really to calm my spirit at this point. I continued stating that I told the young lady that I didn't necessarily want a refund but if I could have an exchange for one of the crispier looking ones that would be fine. The entire time that I was speaking to this women she was shaking her head no, like while I'm speaking. She told me that they were all baked within 24hours and due to condensation they were soft. She said she suggest that I take it home and bake it again at 250*degrees to warm it back up, oh and also peach cobbler is "supposed to be soft." She then asked me if I wanted another brown paper bag, because mine was torn, I declined and then asked if I'd like a Chocolate Chip cookie with this fake condescending smile on her face. I declined that as well. This was one of the most degrading experiences I've had in a while. I always try to support black owned businesses to help out the community. They had a flagship store on 116 St Also one on 135th street. They recently branched out downtown to Columbus ave and more recently this one on 125 St. Point being I have patronized all of them at some point, never dealing directly with this person but seeing her from time to time. Everyone has bad days however she spoke to one of her employees in the same condescending tone that she spoke to me, which leads me to believe Ms aaliyaas bad days are a representation of the person. To speak to anyone in that manner is wrong, but what does that say about an establishment that for one doesn't give refunds but more tragically doesn't offer a reasonable resolve to dissatisfied customers? To conclude... with all of the attitude, rude behavior, and bad customer service, the peach cobbler just didn't taste good. read more