I was extremely happy with the awesome job Leonard and his team did for my move -- twice! They were…read morequick, friendly, and professional. Leonard was very accommodating, and I trusted him completely with my possessions. Ideal Moving and Delivery is highly recommended.

REAL REVIEW: I really appreciated my customer experience…read morewith Ideal Moving and Delivery. From the initial request, quote and delivery they were very professional and responsive. I highly recommend them and will be doing business with them again.

DO NOT USE THIS COMPANY…read more Fake professional demeanor, but will scam you for your money break your furniture and run away! I use this company for a move May 6, 2023. He under estimated the job arrived with two men instead of three arrive with one truck instead of two charge me for the time it took to retrieve a second truck he took two lunch breaks and charge me for that time as well. The move lasted until 3 AM in the morning. He arrive late the day of the move. He arrived late on the initial move assessment. The crew reeked of marijuana. He stopped at McDonald's en route to unload and the truck and charged me for that time He arrive late the day of the move. He arrived late on the initial move assessment. He dented my refrigerator, assembled my son's bed without the screws, and which it collapsed on him while he slept. He broke my glass table, put a dent in the stairway wall. And he broke the control panel to my new dryer by aggressively, pulling and tugging on it to move it off the truck. I overheard conversations in which they spoke about their sexual experiences with women. A 900 dollar quoted job cost me over 2200 because of his inexperience in moving, arriving without proper equipment, including the right size trucks as well as his additional hidden fees. He charged me a $250 additional trip fee. He is not insured until this day has not replaced or refunded the cost of my damaged items, and refuses to return any of my phone calls I don't recommend this company to anyone particularly women in which you will be vulnerable to his scams and manipulation. He would never have done this to a man.

These guys would have received 5 stars but they have come up short on the backend. They make you…read morepay the entire cost upfront and if they finish sooner, you get a refund. My move was completed at the end of August. They did finish 1 hour sooner because my boyfriend pitched in to help. It is now FOUR months later and we are still getting the runaround about our $111 refund. First, the person that handles refunds was not available. Then it has been excuse after excuse after excuse. Still no refund. We paid nearly $1000 for the move, asking you to honor your refund policy shouldn't be this hard.

This is the second time I use their services. The online booking process was very fast and…read moreefficient. I sent them an email, the representative confirm the rate and date with me, and it is done. We sent our moving at 9:00 in the morning, the movers came around 10:00. We didn't mind, we just trying to pack a few more things in our car during that time. The service was okay, two helper came out with a truck, which you can choose based on your need. We packed and moved some of our small items, we are hiring the movers for the furnitures mainly. Ken and his helper wrapped things decently. We had a few things scratched, but they are old furnitures, we didn't care that much. We were moving to another location within 30 minutes drive without traffic. The drive took 35 minutes with traffic, they charged us for one hour which is in their policy. Because they are charging hourly, they were a bit slow as we expected. It took us around 6 hours to move our two-bedroom furnitures FYI. We will use their service again in the future.

Wow these guys were true professionals! Our movers were TC and Hugo. They showed up on time. They…read moredid a great job wrapping up everything so that it stayed safe and protected in the truck. They moved quickly to make sure that the time was utilized wisely. They were very friendly and courteous and polite. We had them pick up some furniture from a store warehouse on the way to the new apartment. They loaded up the furniture from that other place quickly and moved right along to the final destination. They worked really well together as a team. They were in constant communication with each other to make sure that they were angling things properly and keeping them secured. The price was reasonable for all of the work that they did. We really appreciate the effort and hard work they put into this move. Would definitely recommend them in the future.

I've used Stephens Brand for 3 moves over the years and will continue to. I recommend them to…read moreanyone, they move efficiently, true professionals. My beds and furniture are always setup perfectly and in the same condition they came in. They don't nickel and dime you for every little thing like other companies. Choose them, you won't be disappointed.

DO NOT USE. They broke several platters from my travels to Europe with lack of safe packing. Dented…read moremy new refrigerator with 4 dents. It wasn't even covered in the move with plastic to protect it. They lost the handles for my refrigerator as well. Now I have to pay to have the dents and handles replaced. The manager at the storage unit where they took my things called me and told me they were drunk and broke his main gate because they were so drunk they couldn't find the code. Called how money for each step. Called for packing take, called for boxing items, called constantly instead of reviewing my items and giving me a quote for the job it was a daily harassment for money. I would not recommend them to anyone unless you want broken and damaged items and being harassed daily for money.

Good communication, somewhat smooth move process, tricky payment…read more This my first time using movers, so bear with me. To detail, my move took 4 hrs vs 2hrs. Mr. Griffin was very understanding that I wanted to protect my things. I just did not realize that this request would double my move total time for a 1 bdrm, even with dual elevators in my bldg. I didn't realize that time was the sacrifice for care in moving. Secondly, payment was tricky. I didn't think to ask. Tbh, I was so happy to find reasonable movers, I didn't confirm. I would recommend Zelle or Cash, from my experience. Stay away from CashApp. Overall, I was happy with the move. They were very helpful in placing the heavier items for me, too. At least now I know what things to cover for my next move. Happy Moving...

Here is a professional, polished version of your statement while preserving your concerns and…read moredetails: I have hired professional movers several times over the past seven years, and this was by far my worst experience. The crew worked extremely slowly, which appeared to unnecessarily increase the total time billed at an hourly rate. They were also poorly prepared for the move, arriving with only one dolly and lacking the necessary tools to properly disassemble my furniture. As a result, I had to arrange additional help, and the move significantly exceeded my two-hour move-out time slot. This delay forced us to find alternative ways to access my apartment and transport my belongings. Despite arriving at 10:00 AM, the movers did not begin disassembling my bed until 1:45 PM. Additionally, the owner chose to send a truck that was far too small for my move, even though I had reviewed the full inventory of my apartment with him twice in advance. I ultimately had to use my own heavy-duty wagon to assist with moving items downstairs in an effort to keep the process moving. There was also a clear lack of care in handling my belongings. Items such as a glass mirror and a fabric headboard were not properly wrapped, and I had to personally intervene to ensure they were protected. Due to limited space in the truck, I was forced to transport some items in my own vehicle. We did not arrive at the new apartment until nearly 4:00 PM. At that point, the owner complained to me about "working for free," which was highly inappropriate given that I was paying for the service. I then had to address multiple false statements and contradictions regarding the charges. The owner initially attempted to charge just under $1200 for the move and presented a "discounted" rate of $980, which I did not accept. I ultimately paid just over $800 for a two bedroom apartment and 5 mile move that took nine hours, which I still feel was excessive considering the poor service and damages incurred. My furniture was improperly assembled, scratched, and dirty, and items were crammed into an undersized truck. In one instance, screws were driven into the back of my dresser, causing visible damage and holes. Hardware was not properly secured or labeled; instead, screws were kept loosely in the movers' pockets rather than being bagged and attached to the corresponding furniture. I have included photos from the move. Notably, the truck provided--described by the owner as being in good condition--had a hole covered with duct tape and a cracked windshield. Overall, this company is poorly managed and highly unprofessional. I strongly recommend against using their services. If possible, I would have rated this experience zero stars. I failed to mention that he made disparaging commas about his own staff, specifically their inability to load the truck properly and how 1 like to do more of one thing than the other. He said one person with a lawyer and one person with a simpler which was causing the slowdown. He claims to train all of his staff, but at negative things to say about them. After nine hours, he neglected to even offer them any food or beverages. Not to mention this was only a two bedroom apartment move.

Charlie and his crew moved our home and it was a flawless move. The guys were so polite and…read morecourteous and even moved a big piece of furniture for me TWICE! I would recommend Charlie and his guys ---great service at a great price!

I needed help unloading my truck for a move from Florida. It was a last minute request for help to…read moreunload the truck. I called this company and received Awesome service for an affordable price. I've already recommended them to several people. Everyone else have ridiculous prices! I would recommend these guys to anyone! Very professional and reliable for the price! Thank you guys Again! Awesome job and quick too!!!!

I am filing this complaint against Pack It Up Moving & Storage regarding the loss of my personal…read moreproperty, poor service, property damage, and the company's failure to adequately resolve the issue. In September 2025, I hired Pack It Up Moving & Storage to move my belongings from Calhoun, Georgia. To help reduce costs and make the move more efficient, I personally packed many of my items in advance. Every box was clearly labeled on the outside according to its contents. When the movers loaded my belongings, the truck was completely full. In fact, some items could not fit on the truck, and the rear doors barely closed due to the amount of property being transported. The company then stored my belongings for approximately two months while I searched for a home to purchase. After purchasing a home in November 2025, I scheduled delivery of my belongings. The first scheduled delivery date was November 24, 2025. The company failed to show up and had to reschedule. Delivery was eventually rescheduled for November 26, 2025. When the movers arrived, I immediately noticed that the truck was not nearly as full as it had been when my belongings were originally loaded. As unloading began, I noticed that my e-bike was missing. When I questioned the movers, they claimed that I never had an e-bike. I then contacted the company's office, where I was told that my e-bike had been left near the loading ramp. This directly contradicted what the delivery crew had told me. I asked the movers for an inventory list so that I could verify that all of my boxes had been delivered. I was told that they did not have a list. As unloading continued, I began noticing additional missing items. I waited until all items had been removed from the truck before conducting a thorough review. The company also delivered a mattress that did not belong to me. I instructed the movers to take it back with them. In addition, my refrigerator was damaged during the move, and damage was caused to a wall in my home. I was forced to pay for repairs to both. After unpacking, I discovered numerous missing items, including but not limited to: Plastic Sealer Two Heat Press Machines Cricut Machine Reindeer Head Decoration Ring Doorbell Bissell Vacuum Drone Two Sets of Bar Tools Blink Indoor Camera Laser Measuring Device Exercise Bike Two Power Tools I estimate that at least ten boxes remain missing. The items listed above represent only some of the higher-value property that was never returned. I repeatedly contacted Pack It Up Moving & Storage regarding my missing belongings. Approximately six months later, the company located my exercise bike and two TV mounts. However, the majority of my missing property has never been recovered. The owner has offered only $400 in compensation despite the fact that the missing property is valued at well over $3,000. This estimate does not even include every missing item, as I intentionally focused on the higher-value property to simplify the claim. I am extremely dissatisfied with the company's handling of this matter. My belongings were supposedly stored together in a secured vault, yet numerous items disappeared and only a small portion was recovered six months later. The company has shown little concern for the significant financial loss and inconvenience I have experienced. I have been forced to spend my own money replacing items that should never have gone missing. I am requesting that Pack It Up Moving & Storage provide fair compensation for the missing property and fully address the losses and damages caused during this move. Based on my experience, I cannot recommend this company to consumers who value the safety and security of their belongings.

Jamal and Amari were fast efficient and courteous. I contracted with Minimovers to send an antique…read moredining room set to my brother in NH. MM used Pack it up for the pickup. They did a good job.

Excellent company! On time! Professional! They take great care of your things and do an amazing job…read moremounting your TV's!

They are very professional. I love that they give discounts to teachers. The price was reasonable…read more The packing and unpacking of my furniture was great. Because I'm so OCD some of the boxes they stacked wasn't very stable, they had no problem rearranging the boxes for me. Some items that were supposed to have stayed at my old house, was brought to my new home. Now I have to take it back. One of the movers used my bathroom (which isn't a problem) and forgot to flush. Overall I would recommend them to anyone who is looking to move. They are worth every penny.