The quality of service is fantastic!! I don't trust my car any where else. Hurb and his guys are…read morethe best!!!! I just got my tires balanced and breaks checked. also had a tire valve replaced and an oil change. A very fair price every time. I always recommend Tuffy to my friends and family. They do good honest work that is reliable and that you can trust. Becky Brindle

Would leave 6 starts if I could. Highly recommend this place, these guys are honest men. They…read morebrought issues to my attention that I wasn't aware of and didn't charge me anything extra. A huge shout out to Austin, Herb and Terry for taking care of my wheel alignment check and going above and beyond in the service they provided for me this day. If you need something done check them out, this is a trustworthy place to go and get it taken care of. Thank you guys so much. If you hadn't made me aware of my front wheel bearings being bad I could have gotten into a bad accident with my children. I felt a shake in the wheel and this explains it. God bless ya'll!

They are a good shop to work with. They are honest, don't try to push things that you don't need OR…read morecan't afford to do at the moment (at the time, I could only afford to get one thing taken care of a list of things. They informed me of the condition of the other issue and didn't pressure to get it done. My budget was tight so it was nice to know I had some time before thing needed to get done) They are a popular shop so getting an appointment may take some time, they're worth the wait IF you can.

Great service, checked car for problems, didn't find any issues. Good value for service provided.read more

I just got an oil change on my truck here and had excellent customer service. I called Varsity…read morefirst b/c I usually can drop off there and then walk over to Carlyle while I wait... but when I called Gene, they were quicker to answer the phone, and the website was easier for finding the service number so that I could just call. The online booking with Ford dealers is painful... and really their websites in general are painful, but that's more of a Ford issue, rather than a Gene Butman issue... The signs to get to Service were very large and clear. Driving up to the door, the sign on the door was very clear about how to enter. The issue is, that once inside, there were no more clear signs. I didn't know where to go or where to park. At Varsity, they come out to greet you... here, they do not. And that's fine... but just some clear guidance would be useful. Or when I'm on the phone, tell me to park the car in a spot and come inside the facility. ;) Then when I asked for a shuttle to lunch while I waited, they were all over it. Greg was a very kind person that took care of getting me where I wanted to go - AND they also came back and picked me up!! So cool. It took a bit longer than expected, but overall great experience... I will likely return.

I would strongly recommend avoiding Gene Butman Ford based on my experience…read more My 2019 Mustang was serviced here in February 2026. During that visit, the dealership reported the last six digits of my VIN (115606) to Carfax as the vehicle's mileage instead of the actual odometer reading, creating an inaccurate vehicle history record. A service advisor recently confirmed the mistake, and they said NOTHING they can do about it. This was not my first issue with this dealership. During a previous rear brake service, a problem occurred with the rear caliper, and my parking brake was left non-functional. Due to extensive work travel at the time, I was unable to immediately return and pursue the issue. I recently had to spend an additional $500 out of pocket to correct the parking brake problem. Mistakes can happen at any service center. What matters is attention to detail and taking responsibility when things go wrong. Unfortunately, my experience has been repeated service-related issues that have cost me both time and money. Based on my experience, I cannot recommend Gene Butman Ford and would encourage others to carefully review all service records and completed work before leaving the dealership.

I had a happy experience at Hoover Street Auto Repair. Eric and Ray are very nice and helpful. I…read morewent there mainly to get service for the brake of my car. They gave my car a very thorough inspection and took care of it within a few hours. Amazingly quick, and fair price. Previously at Midas I was told that my car has issues with brakes plus so many other mechanic problems, and I got a ridiculously high quote (apparent oversale), so I bought the car to Hoover Street. I wish I could find out this shop earlier to save much trouble. I myself will leave Ann Arbor soon, but I will recommend the shop to my friends! Thanks guys!

They tried to charge an extra $192 to clean non-existant battery corrosion after replacing the…read morestarter- battery was almost new. the only good news was that they backed off when I got in their face about it.

Had another great experience at Choice Quick lube. Vince and his team are highly-qualified, honest,…read moreand customer focused. They always go above and beyond. My kids and I have stopped in to get fluids topped off, air in tires, under engine sheilds reattached, all for no cost. Who does that? This isn't just an oil change place. They are a full service mechanic. Over the years, they've dealt with AC issues, suspensions, brakes, radiators, and even repairs to my Audi transmission!!! Just an all around great experience!

I asked the owner about using quality parts for foreign (German) cars, are they as good as…read morecertified OEM ones, he has yet to reply. Also, my brakes replacement project is not urgent, so I can wait a bit longer. I put a 3 stars because I don't know, & I can't leave blank with NO star. Need to state this if someone is checking this shop.

This is the worst shop ive been to in a long time. Drop my car off for an estimate on my…read moretransmission that was leaking. A week later they call me and tell me they don't know the problem and it will be 2300 to see what the is. After he told me 1100 job. While I came to pick it up I asked did they top off or check the fluid they said oh "it should be full" didn't even know which car was mine and left my car with no fluid inside. Definitely don't recommend

No start problem. 2005 Ford 4.2 F150. These guys are the best I have ever seen. My son and I have…read morebrought our vehicles here and without fail every time it's been exceptional service at a very fair price. In my opinion, if they can't fix it it cannot be fixed. Thank you, thank you!

I was very frustrated with car trouble. I called this shop based on reviews I read. I was not…read moredisappointed. They answered promptly, asked me to explain my situation, and were reassuring. They diagnosed it same day even though they were very busy. They fixed the issue promptly and the pricing was extremely reasonable. They also ran a full diagnostic on the vehicle and did not try to push anything that wasn't needed. Will definitely be calling them in the future should any car troubles occur!

My dad, a retired mechanic, recommended Car Tech after I'd received ridiculously high estimates…read morefrom two other auto shops in my area. Car Tech was the only shop that clearly explained the issue and didn't try to sell me on any extra services I didn't need. Brian and his team were friendly, honest, and extremely knowledgeable. They saved me thousands of dollars, but the peace of mind I have knowing my car is safe is priceless. These guys are the absolute best! They stand behind their work and I trust them wholeheartedly. Go see them!

My daughter came for a visit 4th of July weekend with pulsing brakes on her car. Brought it to Joe…read morebased on good reviews online. Worried that it couldn't be done before my daughter has to go back home, Joe was able to squeeze in a reasonably priced full brake job in just a few hours. He actually pulled out a car off a hoist he was working on to do my daughter's car. Joe is a great personable, friendly Veteran who did a great job. He also didn't try to upsell me on anything (he said the rear drums were still good, just needed some cleaning which he did). Will definitely go back and recommend Joe to my friends. Thank you for your service Joe!

Excellent experience. I spoke to owner, Joe, a kind person…read more I needed four brakes and rotors installed on my Toyota Prius. Made an appointment and job was done in two hours. Highly recommended!