City of Ann Arbor called them to move a car due to a minor accident. Not helpful at all and went to get belongings from the insurance lot and they were gone - stolen - by someone in the Triangle lot. Would never call this towing company for anything at all. read more

This company was dispatched via AAA roadside assistance to tow my car to a nearby shop. It was 9 degrees and post-snow storm. They arrived 11 minutes after I ended my call with AAA. The driver was polite, courteous and efficient: total time spent from call time to dropping my car off at the shop was 35 minutes. I've waited hours for tow trucks in better weather, so I was pleased that this experience was seamless. read more

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After waiting for AAA for SIX AND A HALF hours on the side of I75 and 696, they STILL could not find someone available to tow my husbands car after hitting a pothole and ruining a tire. Never mind we pay AAA additional money on TOP of our insurance to have this spectacular service where they leave you in a dangerous spot and never come get you... But after 6 1/2 hours of trying to let AAA come through, we decided to call Triangle Towing (at the advice of our mechanic) and they couldn't have been better! They came right away, they gave updates as to when they would be there (a car fire on the highway delayed them. Seriously, could the day get any worse?). Anyway, they were pleasant, kind, and prompt. I highly recommend this company! read more

I received a tow from Triangle Towing this morning, Tim was great, he got me up and loaded in a few moments and on our way to the service shop. Thanks Tim you made what started out as a bad day a lot better. read more

Triangle Towing - Up and loaded, heading to the service shop! Thanks Tim - Towing Near Me - Ann Arbor, Michigan

I understand you have a business to run and I understand that most people who come in here probably aren't too thrilled with their situation and you have to deal with their crappy attitudes... but with that being said, it doesn't mean you have to have a crappy attitude right back. This was the first time my car was ever towed. Of course I was pissed, I work until midnight so when I come home, it's dark and I didn't see the signs. But I understand that this had nothing to do with you, you are contracted out by the city. But when I called to find my car, you were rude over the phone to begin with. You also told me a price and did not include that it would get charged $20 more per day, something I feel like is important to tell people when they call. When I came in to pick up my car, you were rude to my fiancé and I as we tried to be nice and have good attitudes since we realize this situation was ultimately our own faults. But you continued to be snappy to us AND the person you were training. I suggest you adjust your attitude, treat your trainees right, and inform your customers of the prices adjustments-- it might help with their attitudes towards you in return. read more

My daughter lost her key fob and we had to have our car towed to the Toyota dealership. We called Triangle at 6 AM on Monday they were at the car by 630 and had the car dropped off at the Toyota dealership by seven. The lady that helped us over the phone was professional. Our truck driver Was named SHawn c and he was super friendly very professional very quick and made us feel at ease considering our stressful situation. I was so glad that we ended up with this company and our total was only $77 which is half of what I thought it was going to be. We definitely recommend this company!!! read more

I called AAA for a tow today and was told that triangle would be out to Faz pizza to pick up my son's car at 5:40p.m. when 5:48 arrived I called AAA who said triangle just up dated thier noted, no phone call from either of them and I was quoted 6:25 p.m. I then called the company myself and they said they guy is very busy ( I guess his 1 man show) and now it will be another 25 minutes!!! This is Ridiculous!! Poor Poor customer Service From AAA and Triangle. Since you MAKING PICK A STAR IT WILL BE 1 BUT IT IS REALLY ZEROOO UPDATE.... 7:30 NO TRUCK Called triangle and AAA... On separate phones AAA superior listened in as I was placed on hold and the owner got on the phone hmmm... smarty pants. Needless to say Cory I believe was the tow truck driver name was very kind. AAA gave tow back plus 50.00 for the inconvenience and lies! The Best part of the Company is the kindness of the driver read more

They only have one star because 0 stars is not an option ! Shady, criminal and rude that sums up Triangle towing. A friend of mines daughter was in a serious accident and rolled her car. Triangle towing was called. First they refused to take the car to any location other than their own even though the desired location was closer, then while the young lady was still distraught and disoriented (I mean she did just roll her car) they offered her a "deal" of taking 30 dollars off her 300 dollar tow bill if she would sign the car over to them. She refused. Her mother later in the day came in to Triangle to pay her daughters tow bill later that day. They accused her of fraud because she had brought her daughters credit card to pay the bill even though she is on the account. Unethical, rude , horrible place. AVOID AT ALL COST ! read more

Our road service called Triangle Towing to fix a flat on my wife's VW Passat. The Passat comes with one lug nut on each wheel that is keyed to a pattern to prevent theft. The "Key" that allows you to remove the lug nut was missing after their driver changed our tire. When I contacted the manager, Bill Shaw, he told me that his driver says he didn't take it, and that I have no proof otherwise. I argued, but it was clear he didn't care about anything other than denying responsibility. He could have purchased a $30 "key" and replaced it and I would have become a loyal customer. Instead, when I told him my wife was sure the driver didn't "hand it back to her", he said, you're wife is wrong and aluded that a women would not "understanding" what she was given by the tow guy. Like women don't get tool-y things. The conversation degraded from that point, with him saying, at one point "Why don't you take me to court, I site in the 15th district all day long listening to people like you whine about parking tickets. I'll beat you like I beat them every time." Avoid this place like the plauge. read more

Update: Tow guy came yesterday. His name was Dan and he was both nice and competent. He handled everything quickly and me, being a good customer, gave him a $20 tip. That's pretty standard in our house for AAA because the service is free, if you ignore our annual dues. Never heard anything from Belle but figured with this weather they are probably swamped and I just worked from home yesterday. So this morning I call and Belle Tire is COMPLETELY confused. I give them two different phone numbers it could be under: nothing. I give them my name: nothing. I explain my car: nothing. Another employee walked past the guy I was on the phone with and said, "There's a black ford edge out there but no one knows why," and yes, it's mine. Triangle Towing just LEFT IT THERE. They didn't go inside and start a ticket. They simply left my car in the parking lot at Belle Tire. Needless to say, I will not work with them anymore. If we have an issue for the remainder of our time in Michigan we will call someone else and have them do it and I will also be sending AAA a well-documented complaint. They should be ashamed to be represented by Triangle. read more

The attendant hung up on me after I said I wanted their service. All I asked was "if they are going to be careful and not dent my car". She got really hostile for whatever reason. read more

I didn't place the call to Triangle as it was arranged through my insurance, but I couldn't have been in better hands. William was my driver and he was fantastic. Arrived ahead of the estimated time. Was friendly and answered all my questions. Was careful around my car and others in the lot. He drove me to the dealership and dropped me off at the service department before moving my vehicle back to the service area. Even knew who sat where in the department. While I would never wish for someone to have to get their car towed, I was very lucky to be sent Will and Triangle Towing! read more

Twice in the past 2 days I have been stuck in a driveway and needed a tow out. First time my insurance dispatched triangle. The driver was super helpful, winched me out of the snow, then towed me to a flat place (my truck is 2wd). Last night I got stuck in a snow bank, called my insurance again and they dispatched a really shady tow company, who tried to tell me the insurance wouldn't reimburse them and tried to charge me double to get out. I immediately called my insurance and requested triangle. They arrived before their given ETA and pulled me out. They have been amazing the past 2 days! Thank you! read more

I hit a pothole & ended up w/ a flat yesterday. I called the roadside assistance provided through my auto insurance who arranged for Triangle Towing to change the flat to my spare tire. I got off the phone with my insurance company at 11:55am. Shortly after, I received a text predicted Triangle's arrival to be 1:15pm. To my excitement & relief, someone arrived at 12:18pm. The guy I dealt with was great. It was quick and easy all things considered. read more

I called AAA for a car that would not crank or turn over. The alternator light came on and I called AAA. They said I would have help in 45 minutes to check everything out. Kyle, from Triangle Towing came and checked things out and it came out of his analysis that our battery was faulty. He installed a new battery from his truck and I was on my way. I have had the same service from AAA in Forth Worth and it was done with a certain flare, which I liked. read more

Traingle Towing is a joke. I do not trust these people with my car at all. They provide lack luster service, are rude, and act as if they are doing you a favor. I would rather push my car to the nearest service station or garage before allowing these people near my vehicle. read more

The manager named Robin was EXTREMELY RUDE!!!!! She hung up on my husband 2x when he expressed disappointment that they could no longer provide a tow for our vehicle. DON'T USE THEM!!! She was very unprofessional and lacked compassion and care!!! JUST RUDE! read more

It was about midnight and I was running to the store and was gone for no longer than 5 minutes. To my shock I came back to see my car in the process of being hooked. It appeared he had just arrived since there wasn't much hooked on my car yet. I asked the man towing my car what's going on, he tells me I'm parked on a private lot. In my defense, I had parked on what I had believed to have been a side street encompassed by lots for private apartments. I misunderstood however, because the multiple signs that were placed off of the street were in fact an indicator that the street I was on was part of a private lot that tows if you do not have a permit. It was late, I wasn't thinking, my mistake, I should've been more careful, etc... I'm taking full accountability for my actions. He was just doing his job and I had to accept that. I very briefly tried to explain my situation and he didn't care because he's probably done this a million times- he was not being mean, he just straight up didn't care. I then asked what I needed to do to get my car and he said he needed $105 here, or $225 at the impound lot. Being a college student already in financial arrears, I did not have $105 on hand, so naturally I decided to call my mother for help. She wanted to speak with him to let him know she was going to transfer money into my account so I could go to an ATM and retrieve it. I informed him that she was on the line but he declined to talk to her and kept hooking my car without listening to what I was saying. Feeling disrespected, I realized I needed to get the money regardless, so I asked him how much time I have and he says "not much because I have other jobs to do". So, I look him dead in the eye and say "okay, I'm getting it, I'll be right back" and I SPRINT away to the nearest ATM a couple blocks away. I SPRINT back (fastest I've ever run in my life.. I was gone for maybe 60 seconds) and the car is gone. He's gone. I ask bystanders if they saw a tow truck leave and they tell me he had just taken off right before I got there. I sprint in the direction he was headed only to see him drive off further and further. I felt completely embarrassed and disrespected even more. I was enraged. I call the towing dispatch to try and understand what's going on. All they said to me was that if I try to reason with the tower and talk to him, I am hindering him from completing his job and he won't wait for me because he has other jobs to do. I have yet to understand how communicating and talking to me is not part of his job, since I am directly affiliated with the car he is towing, but I realized there is nothing I can do but get over it and go to the lot. My mom picks me up, we get to the lot, and they only accept cash, so now we have to drive to another ATM and back. All in all, with other minor complications not worth mentioning, it took over 2 hours and $225 settle. I would not be writing this review had I not felt cheated, disrespected, extorted, and belittled by the actions of the tower and this company. I whole heartedly understand the need for them to do their job and tow my car, but I felt that since I respected the situation of the tower, he should've (at the very least) respected my understanding and willingness to comply. read more

This company is extremely difficult to work with. Both the office staff and DeAndre were obnoxious and unfriendly. Then they charged a 4% processing without notifying us. I would NEVER recommend this towing company to anyone. They don't seem to understand the concept of "Customer Service" !!!! read more

Great experience! The company arrive within 15 minutes to my location which is great because I was quoted 30 minutes. Which is even better because it was late at night and i was on the side of the highway. Really friendly driver. which can be a big factor especially if they are giving you a ride to your destination I would definitely recommend read more

I visited a colleague's apartment to drop off a project item, and parked in his apartment lot (admittedly, permit required), for 13 MINUTES. There were at least 10 open spots when I parked, and just as many open also when I came right back out to find that a Triangle truck was hitching my car to tow. I explained to the driver that I had just been in the building briefly, and he shrugged. He informed me that I had two choices: 1) have my car towed, and pay $275 to recover it or 2) pay him $105 on the spot, and he would unhook it. I tried to reason with him about the very short time I have been parked there, and the fact that I had visited a tenant. He refused to budge, stating that he was "just doing my job". He also indicated that "they already know that I hooked you up". Furthermore, he would only except cash--when I told him I didn't have $105 in cash, he immediately directed me to the closest ATM in a nearby liquor store (clearly not the first time he had recommended that location to a "customer"). I will say that he was not mean or nasty, despite my repeated requests that he understand my situation. As I was over a barrel, I walked to the liquor store, paid an exorbitant fee to withdraw cash, and he unhooked me. I subsequently called the towing office and asked to speak to the manager, who apparently was the one who "knew that I had been hooked up". He explained that the owner of that particular lot had requested "frequent patrolling" by his company, and that his drivers are contractually obligated to tow cars without permits, or collect cash at the side of the road. He also shared the same indifference as his roadside colleague (I got the sense that he received this kind of call not infrequently) So, I learned three things about Triangle towing: 1) they can spot a car without a permit within 13 minutes 2) they can make $105 in less than 13 minutes 3) they know where all the ATMs are in town In the end, I did park in a lot without a permit for 13 minutes, but would like to think that isn't a $105 mistake. Needless to say, I will not be calling Triangle for service, if I ever have a choice. read more

Had to get towed a couple of days ago, these guys came in a timely manner and the operator was a nice helpful fellow. Thanks!

Just want to say Boo! to TT for making a horrible experience worse. Not only were they 45 minutes later than their estimate, they sent the driver to the wrong place, despite me spelling out the cross street twice on the phone. Definitely try Sakstrup or Brewer's if I'm ever stuck on the road side again. read more

Stole the tow from my insurance company then lies to my family about their policy's and services. Created a headache just to have my car back and taken to my choice of body shop and tried to charge me a ton of service fees. I will never allow this company near any of my family's or friends cars read more

The tow truck driver was ok but the office staff could not have been ruder. They completely went off on my 75 year old mother!!! She requested a duplicate receipt from a tow arranged by AAA. First the insisted she get "written permission" from AAA. What a ridiculous hoop to jump through for your own car!!! But she did it. When she returned (with AAA's "permission") for her receipt, the office worker told her to "stop bothering them" (!!!) and then went on a tirade about how losing the receipt was her problem, not theirs! What a WHOLLY UNACCEPTABLE was to do business. These guys are the WORST! read more

Last night we needed to tow our van. My son was stranded and I had to get to him with our AAA card. I got lost. The tow truck driver, Cameron, was so polite and so helpful! He directed me right to my son. This young man is just awesome! read more

I have never received such terrible and rude customer service in my entire life. I would give zero stars if I could. DANIELLE and ROBIN are rude and crass women who couldn't care less about you or the integrity of the company. They have no issues taking your money and making your life miserable in return. I called at 1:17 and spoke with Danielle, who informed me that someone would be out to tow my car in 45 minutes. She also mentioned that the driver would call me 10 minutes prior to arrival. I called back at 2:11 and said "hi, my name is Jennifer and I called about an hour ago about having my car towed..." that is when I was cut off by Danielle, Who aggressively stated "It wasn't about an hour ago, and my driver already came and left. He said he couldn't find you." When I reminded Danielle that I called 54 minutes ago, so that is about an hour ago, she continued to get more and more furious that I was calling back. Finally, I asked for the manager Robin who treated me exactly the same way. All I wanted was a little acknowledgment that I have been sitting out in the cold for over an hour and that I would appreciate not being spoke to in a rude and aggressive manner. Turns out everybody who works at that place hates their life and I wouldn't trust them with my car even if they offered to do it for free. I called stadium towing, no issues and perfect customer service. Do not choose triangle towing. They are entitled criminals who will not take care of you. read more

Sunday night in Ann Arbor, my daughter's car wouldn't start--battery issues. Called AAA and a truck from Triangle Towing was sent to give it a jump. After hooking up the cables, the car got a spark, but didn't ignite. The tow truck drive, SWITCHES the battery cables on the posts (??) and...nothing--no lights, no starter turn over, etc. After apologizing, he left. The next day, called AAA to tow the vehicle to the dealership, who confirmed the driver had put the jumper cables on incorrectly. Fortunately, Honda Accords have a fuse that blows when this error is made to protect the electrical system. They confirmed it was the battery and after replacing it and the fuse, the car was good to go. The service manager confirmed the cause of the fuse failure on our receipt and I'll be contacting AAA to file a complaint. You have no control over who Michigan AAA sends out for a service call, but if you need a tow truck and need to contact someone directly, I would be careful about calling this outfit. read more

My daughter just moved to Ann Arbor. Her vehicle was towed and impounded last night by triangle towing. It was parked along a street that was apparently private property. There were no warning signs about parking there on the street. Triangle charged 225.00 and only accepted cash. If the vehicle wasn't picked up by midnight, the fee increased. This smells like a scam to me. I will look into it further. I would give a lower rating if it was possible read more

I was involved in an auto accident and was told that my car wasn't in driving condition. There was a tow called in for me. Come to find out, they are COMPLETE LIARS!!! Steve apparently is a mechanic and assessed the damage. Well, my drive shaft was not on the ground. My mechanic came out to assess the damage and there was a scratch, which he wiped off with his finger. What pisses me off is I was lied to, about needing my car towed, 3 miles to my apartment, when I could have driven the damn thing home! I spoke with the manager, which laid on the bs and said his workers have good intentions, and how Steve wouldn't try to cheat me. I paid $124.80 for complete crap. The manager went as far as saying, "Well, no one held a gun to your head" about me accepting the tow. Well why the hell would I accept something, when I was being told by a supposed elementary mechanic, that I needed to be towed. They are liars, and will do anything to get your money. I missed a whole day of work and school, just because of false pretenses. I will be reporting these jerks to the BBB. The manager said he had no sympathy for me and that I needed to "get a grip on reality." read more

Very rude people. They have no sympathy and it was very poor service. They were extremely disrespectful also.

I got into car accident and my car was towed to the Triangle Towing company around 6 PM. (if I knew what kind of people are working there I would never accepted their service) I did not have any serious injuries and I was able to walk out of the hospital at midnight the same day of the accident with back pain. When I arrive at Triangle to take my stuff from the car, the person told me that only I can be allowed to the car. My back pain wasn't his concern. His attitude was awful and I truly don't think that this kind of people should be allowed to work with customers. When I showed up to pay all bills and resell my car on metal scrap their attitude toward costumers did not change. I will never recommend them to any of my family and friends. read more

This is the WORST experience I have ever had with a towing company! Not only did the driver NOT tow it to the address I requested- he towed it to their place of business, impounded it and charged me $100 dollars extra for the "storage & extraction" when I explained that the car was never supposed to be brought to the lot, the unbelievably rude office manager told me that is my fault for "not realising the driver would make that mistake." Uhm, excuse me? I'm supposed to automatically know that your employees are incompetent? All said, they charged me over $600 to tow my car someplace I didn't want it towed to and then told me that I was responsible for knowing ahead of time that their employees are not good at following directions. They were incredibly rude and condescending. I would NEVER recommend this company! If there was an option to give no stars at all, this is definitely the business I'd give that rating to. read more

my company hires this towing company to patrol our parking lots, last Friday my car almost got towed by them, luckily I was walking to my car, I told the driver I work for the company and have the parking sticker on the windshield, the driver was rude and told me that he let me go this time. Next day our Admin called the towing company to find out what's going on, I got a feedback was that "there was no parking sticker on the windshield", either the driver was lying to the manager or the manager was covering up for him, either way, it's wrong! Maybe the driver is illiterate who knows, anyhow the company has no guts to admit a simple mistake, what else they will do to their customers, this company can't be trusted! read more

Stuck in the cold and dark on a side street you would think to call the local towing company that is right down the road. They told me an hour. After two and a half hours of waiting in freezing temps I just walked home. Terrible service, never call them again. Plenty of other companies around. Do not call them if you're truly in need or danger, they won't come. read more

Actual towing service was good and reasonably fast. They communicated well about the time and location. The charges however were higher than expected. In addition to towing and mileage fees (which they mentioned on the phone) there were also extra charges for fuel and credit card which upped the bill by at least $25. In addition they double billed my credit card and I have called for two days now trying to get that removed. read more

Unreliable and incompetent. This company claimed the tow from the service my insurance company uses, and then didn't show up, and didn't call me to notify me of the delay. After I had to leave and come back later so my wife could get to work on time, they again claimed the tow and then, 5 hours after the first time they didn't show up, finally realized they couldn't actually get into the garage my car was parked in anyway, even though they'd known where the car was all day and I had specifically told them the height clearance of the garage. So that's two times these people claimed a tow they never actually performed. To make it worse, by the time they stopped delaying my car from being towed, no other company had time to do it that night. It was in a spot where it couldn't be between 6 and 10 am, so it would've been ticketed if I hadn't managed to get it moved myself. (I'm kind of sad I got it moved, because I was looking forward to suing them for the cost of the ticket.) Anyway, avoid this unbelievably bad service. read more

This company was dispatched by Farmers Insurance 'FarmTow' to get my daughter's vehicle out of a ditch this last September. The driver wanted cash when he arrived. Thank goodness she didn't have any because it was already covered by insurance and Triangle knew it. The driver ended up lifting the hood of her vehicle and attaching the tow hook to the engine support (no kidding!). This caused damage to our hood struts and nose of hood (the tow hook forced the hood to overextend breaking the struts and the hook chain hit the nose of the hood), engine support, engine mounts and body frame. The mechanic found no other damage caused by the accident. I communicated with Bill, he denied everything and said it was her fault . He had no interest in getting to the bottom of this and essentially played chicken with us when we got our lawyer involved. We ended up paying our deductible and Farmers ended up paying the remaining approx $2000 damage. I have advised the Farmers dispatcher that this is a problem tow company. If you are looking at this review, it's most likely you have already gotten ripped off. AVOID this company at all costs otherwise. read more