Great place! Stopped by for an estimate, staff were all friendly and helpful. Got a good price…read morefor the repair. Was able to schedule the service the next day, car looks like new, and final price was only 2/3 of the estimate!

I will be recommending Ross-Beakes Collison to everyone and anyone! I hope to never need them…read moreagain, but if I did, I wouldn't hesitate to contact them. Their communication was fantastic, their time and cost estimates were correct, and the work they did was absolutely phenomenal! Not only did they beautifully repair the damage to my vehicle's rear end, but they washed and cleaned my car and it smelled and looked brand-new! I'm blown away by the entire excellent experience I had with Ross-Beakes! Everyone I spoke to when I was there was friendly, knowledgeable, and extremely kind. Thank you Ross-Beakes!!

Excellent place. Their prices are reasonable (by Porsche standards) and I am very happy with their…read moreknowledge and skills. They once did a logical analysis of a warning light issue and the Porsche dealer wanted to pull the engine to do the same analysis. I just booked my major tuneup there. It's worth the 40 mile drive each way to get my 2009 911 Turbo with 90k miles treated well.

This place tried to charge me $1400 to replace my rotors, brake pads, and calipers, which is…read moreoverpriced for almost any other shop I've talked to. Additionally, after asking around at other shops and getting second opinions, the calipers didn't even need replacing. One was completely fully functional and the other only had some old grease that needed to be cleaned off (ended up being a $400 job). Don't go here unless you want to pay exorbitant prices for repairs you don't even need!

Quick service and reasonably priced. They did my wheel bearings on my car and had it turned around…read morequick.

The engine splash shield from the bottom of my Honda Accord came off and I took my car to Packard…read moreAuto Repair. They used the old part and took less than 15 minutes. Free of charge. Mad was quiet, efficient and very courteous. He and the place both are super. Chul

Received an inspection and estimate to replace the rear shocks on my car. Monroe OESpectrum were…read morerecommended at $298 part price for two plus 1.5 hours labor. The cost from Amazon is $42ea $84 for two. Convenience Auto wanted $214 markup. This amounts to a 254% markup. IMO, this is gauging and not acceptable. They do not allow you to supply your own new parts. We paid the diagnosis fee and decided to go elsewhere. Next time we will go elsewhere for an estimate.

They always provide great customer service and I really appreciate the value for everything that I…read moreget. They remember me and my vehicle and I feel right at home when I walk in. They've even pointed out in the past what other shops did to my car that were wrong and included photographs to prove it. I trust any shop that goes that far for you. And it helps that they specialize in hybrids because I drive one. Can't recommend them highly enough!

This is the best private auto shop, anywhere. I take my collection of collector and daily driven…read morevehicles here, exclusively. The quality of service and highest standards of excellence are unparalleled. And a more honest business owner you will never find. His business ethics are exemplary. You will never be sold on something that doesn't need attention. The shop technicians have many years of quality 'old school' work experience. If they can't fix it, it is unfixable. Work is done properly and done right the first time.

Illi's is a great place to get your car worked on. Larry is really nice and helpful. The prices are…read moregreat and work gets done quickly. It's the only place I'll take my car in Ann Arbor.

Called to get information on how much a particular repair will cost and whether they did it. I am…read morea woman and the representative was extremely condescending and patronizing. If you are a woman that wants a mechanic that will not treat you with respect, this is not the place to go.

The very best around. I have an older Mercedes that my teenage son drives. It's had a few…read moremechanical things needing fixing, plus routine maintenance. I trust them 100% for their honest evaluation and recommendation. I know zero about cars, and they always educate me and provide options. When my teenager hit a deer and had a bit of bumper damage they found an inexpensive way to hide the damage without having to fully replace the bumper (which I didn't want to do on an older car) so it looks almost like new. I have several German cars and hands down will never take them anywhere else. (I do not personally know the owners or anyone who works there). Thank you Orion for being so trustworthy, ethical and helpful!

It took me about a month to write this review because I wanted to make sure there were no issues…read morebefore posting. I cannot say enough good things about Convenience Auto Repair. After having numerous mechanics work on my car and still not fix the problems correctly, I was beginning to lose hope. Then I took my car to Convenience Auto Repair and spoke with Matt and Pat. They listened to my concerns, found the issues, took pictures of the issues and sent them to me before the work was done and they fixed my car properly. I had repairs done in the past, including replacing the slave cylinder clutch hydraulic line and the parking brake cable, but the problems still weren't completely resolved until Convenience Auto Repair worked on my car. Now my car is running like it's brand new! It's such a relief to finally have a car that drives the way it should. Matt and Pat were professional, knowledgeable, and honest throughout the entire process. If you're looking for mechanics who genuinely care about doing the job right the first time, I highly recommend Convenience Auto Repair. Thank you, Matt and Pat, for giving me confidence in my car again! If you want it to sound a little more casual and personal, you could even end it with: "Finding a trustworthy mechanic isn't easy these days, and I'm so thankful I found one. You've definitely earned a customer for life!"

I've been taking all my cars to Convenience Auto Service for a few years now. They have always done…read morea excellent job. The service writer, Matt R. Has always kept me informed about just what the problems my car had. And just what the repair will involve. The whole crew is top notch! They will always be my car repair facility. Jeff K.

I would give Mark's Auto service TEN stars if I could. You know those days where everything seems…read moreto not be going your way? And then you get a flat tire on top of it?!? Ugh, put me back to bed and let me start again tomorrow.. Well imagine THAT scenario and then you come across this place. And they are SO generous and HONEST! (Ladies, we know how hard it is). It can really turn your whole day around! Garet, thank you for helping turn my day around! Heck! My week! There needs to be more people like you in the world! I took a card and I'm sending it to everyone I know! Tell your sister to be ready to schedule a bunch of appointments! (Mike who was working the front told me she usually tends to the books, if I'm not mistaken). If you're looking for a fair, kind, honest auto shop, Mark's Auto Service is the only place!

Top notch customer service, fair pricing, and they even offer [local] porter service. You won't…read morefind that too often in large cities! They may not have a fancy office or waiting area, but seriously - who cares!! It's the delivery on the service that matters, and THEY DELIVER!!