Very Disappointed - Be Cautious with Ultimate Auto Repair in Jackson, MI…read more I'm extremely unhappy with the service I received from Ultimate Auto Repair in Jackson, MI. I brought my SUV in for repairs, and the whole experience was frustrating from start to finish. First of all, they kept my vehicle for an entire month, which is way too long for the type of repairs that were supposed to be done. During that time, communication was very poor. I had to constantly reach out just to get updates, and I was often left in the dark about what was going on with my car. They also made me feel pressured into approving repairs that I wasn't fully sure about. While my warranty covered some (or most) of the cost, it still felt like I was being pushed to spend more money than necessary. It didn't feel like they were working in my best interest--more like they were trying to get as much money out of the situation as possible. When I finally got my SUV back after a month, I immediately noticed that a personal item I always keep in the car was missing. I know for a fact it was there when I dropped it off. It's incredibly disappointing to feel like you can't even trust the place you're paying a lot of money to. I spent a lot--a lot--on this repair, and to be treated like this just doesn't feel fair. I usually try to give businesses the benefit of the doubt, but this experience left a really bad taste in my mouth. I can't recommend this shop to anyone, and I suggest looking elsewhere if you want honest, timely, and respectful service.

They always get us right in and begin work as soon as they can. The staff is knowledgeable and…read morefriendly. The business is clean and sanitary. Only place my wife and I take our cars, from oil Changes to the big stuff. 10/10 recommended.

Had a wee accident returning from an event were i had kids making slime. I thought all the lids…read morewere on tighly, but surprise, surprise ... when I got home we found a gallon of clear Elmers glue had spilled all over the rear of my van and down into the seat that was closed and under the floor. I called several detailing shops in town and two never returned my calls and one couldnt see me for a week. Eric the guy I spoke to at Main said he didnt have an opening but he would squeeze me in for a spot clean. A total lifesaver. He was wsiting for me and so was the detailing guy...i could easily have walked back to work but they dropped me off and picked me up after the car was done. ( within just a few hours ) they really did a wonder job and the service was first rate and beyond. I won't need to wait till an emergency before getting my car detailed.

Great service and great people. I brought my brother's truck in for a detail and man was I…read moreimpressed with the level of detail and thoroughness. The truck was immaculate.

Nice, honest, and knowledgeable of older cars. I needed with my 1963 Ford van. I was even given…read moresome pointers on prep work before reinstalling.

Quality diagnostics and work. They are a honest, outstanding, family owned business. We are so…read moreblessed to have them in our community! They got my Enclave up and running in no time! They were honest about what needed to be done and the work the preformed was excellent. They don't take advantage of their customers and I feel like they genuinely care that their customers' vehicles are safe for them. I can't say enough good about this business.

Ron's Garage is great! I brought my car in for a second opinion on my brakes. I had brought it to…read moreanother auto repair shop in the area that told me I needed new front brakes. I made an appointment with Ron's Garage and they got my car in right away. They checked the brakes and did their complimentary 30 (or so) point inspection. 30 minutes later they brought me back to the garage to show me what they found. Turns out I wasn't even close to needing new brakes on my car. They could've easily lied and agreed with the other shop...and I would've bought some new brakes from them. But they didn't because they are honest people. They did find an issue with my transmission during their inspection. I had recently had a new transmission put in my car, so took it back to the dealership who confirmed the issue and are in the process of repairing it. So not only are they honest, but their mechanics are smart! Finally, they told me up front that they would charge me for 0.25 hours of work to take a look at the car. After they looked at my car, showed me what they found, and were told that I'd take my car to the dealership to get the transmission issue resolved, they waived the charge! I would highly recommend Ron's garage for their honestly, intelligence, and quick service!

Recently went to detail my wheels and noticed the find handy work from years prior. The purple…read morearrow is the direction of the wheel/rim.

I took my Jeep Wrangler here to get the differential gears replaced and a body lift kit put on…read more Not only did he install these but he noted a few other critical drivetrain items, explained why they were important to get serviced, and showed me the old parts and where they were worn. Total time to get the repairs done was 1 week, which is pretty amazing as it's a lot of work. The pricing was more than fair for the work and attention to detail. I'd definitely recommend this shop to friends.

Honest and knowledgeable. I took my Jeep to a stearlership and they were telling me that I needed…read moremajor work done (of course not under warranty). Took it to Tacey and he was able to diagnose and repair the real issue instead of what the stealership had told me. Had I not taken my Jeep to Tacey, I would have been out over 1G for work that was not needed. I am happy to know that I have an honest mechanic to go to when in need. He will get all of my business and I recommend him without a second thought.

Just a quick note - my elderly Honda Civic had recently busted the motor on the wiper fluid pump,…read moreand when it stopped working again, I figured it was busted again. So I pulled into Lou's, and asked if they could spot me a few glugs of wiper fluid so I could find out if it was just low. The gent at the desk kindly obliged, and lo and behold, that was all it needed. I offered to pay, but they declined. Thanks for helping a gal out, Lou & Co!

They were so so nice to me, gave me a good price to repair my clutch, and dealt with my constant…read morequestions. They also repaired it in just 2 days, very fast especially considering it was almost holiday break. Employees are all really nice too. 10/10

My wife and I have been taking our vehicles to Harry's for a few years. They are always fair and…read moretreat us well. After a few bad experiences with local garages it was refreshing to find a trustworthy group of mechanics who didn't treat the loss of use of a family car as just a minor inconvenience. We would (and do) recommend them to anyone who has asked.

I was picking up an electric harness, for my truck. It looked very simple to do myself. I was given…read morethis Companies name to replace it. I'm so glad I did. The owner was very nice, honest and on time as he stated . Same Day .

Needed to get some small dents removed and have some rust repair/prevention work done, would be…read morepaying out of pocket. Superior's estimate came in well below that of a chain place, and they were able to get me in right away. The car came back on time and looking great. Then, the day after we picked it up, somebody rear-ended my wife while she was driving to work. I didn't hesitate to return it to Superior. Once again, the job was completed on time, and very satisfactorily. A body shop is not a place you want to visit regularly, but if the need arises, I will certainly come back here.

I brought our car here to address some rust we found. The got us in right away and gave us a…read morequote. The car was ready earlier than expected and the cost was exactly what was quoted to us. The staff is also really friendly and accommodating. While I hope I won't need body repair anytime soon, I plan to come back here if I do.