Excellent service. When I called, stated that he would be there in 30 minutes, actually was there…read morein 15 minutes and provided me with an excellent $45 discount. I will definitely utilize again

Absolutely terrible!! after waiting for 3 hours to get service, I found a di company that was here…read morein 30 minutes. this company's lack of communication is as bad as it gets with no updates other than "eta is 20 minutes ". Save yourself some time and go somewhere else

This is not a legitimate business. They have multiple names, no website, and ONLY accept cash…read more They made somebody I know wait several hours in below freezing weather (his car was impounded by them in front of his eyes, he accidentally parked in a parking spot only for University of Michigan professors that isn't clearly marked, particularly not in the snow), AND lied to him. They REPEATEDLY told him that "a driver will be there in 15 minutes! He waited from 3 PM to 10 PM. When I called the number for them online, the first thing that I asked was who contracts them the most frequently in Ann Arbor. The man said " What?" I said "What businesses or institutions contract you the most frequently in Ann Arbor?" He replied, "MA'am, do you need a tow truck? We're busy and it's cold out" then hung up on me. They literally forced someone to wait outside in the cold for 6 hours, always saying "15 more minutes and a driver will show up!" It's so unprofessional to have multiple names for the same business, NOT have a website, NOT accept credit card payments, lie ("15 more minutes" turns into 6 hours of waiting outside, refuse to answer questions AND rudely bring up the fact that it's cold outside (don't customer service reps sit inside)? This isn't even a business. Y'all need to stop leaving negative reviews and instead contact IRS about the company potentially not paying taxes and potentially committing tax fraud. They don't have customers, leaving a bad review won't help. But contacting an organization to investigate them might put them out out of business if they go to prison for "accidentally" not reporting the entirety of their paid ONLY in cash earnings.

Predatory and Unethical Practices My vehicle was towed right…read morein front of me after being parked for less than 10 minutes. When I immediately spoke to the tow truck driver, he told me he would release my car and not tow it if I paid $200 in cash on the spot. I didn't have cash, so the tow proceeded. I was then informed that getting my car out of the impound would require $400, cash only. I was told the wait would be 3-3 1/2 hours because they were busy. In reality, it took approximately 10 hours to retrieve my car. I waited outside in freezing, snowy conditions for over three hours and repeatedly called the office. I was told a driver would arrive around 7 PM, then repeatedly told "15-20 minutes," until about 10 PM. When the vehicle was finally released, I was again required to pay $400 in cash only, and I was not provided with any receipt. The cash-only demands, lack of receipts, misleading delays, and request for money on the spot to avoid towing raise serious concerns. This was an extremely frustrating and unprofessional experience, and I would not recommend this company.

They did what I needed. Towed a dead car out of my garage. I checked one other towing company,…read morethey were more expensive as a basic rate, could have doubled the price depending on ... I want to know what I'm going to be charged up front...I was charged the price quoted on the phone, I like that! Driver was professional. I hope I never need to use them, but will use Fox's again in an instant!

I was in a car accident and Fox's Towing showed up within fifteen minutes of calling! I was…read moreshocked at how quickly they came out! Mark was extremely caring and comforting as I had my mom and dog in the vehicle also. The expressway was so backed up because of the accident it was going to take my brother forever to even get to us to take us all home. Mark loaded up my Jeep and had us hop in with him and had us put our dog on our lap so he wouldn't be by himself in the Jeep and took us to an exit where there was a gas station/subway so it was easier for my brother to get to us. When we got to Subway he jumped out of his truck and went in and got a cup of water for our dog and stayed with us until my brother got there to make sure we were okay. I couldn't have asked for a better towing company!

He showed up quickly, took good care of the vehicle and completed the tow. Also, Ali was a super…read morenice guy!

Great help , Texted me their number made a call , came up with a great price and amazing customer…read moreservices

Great and quick service. They were out of my specific key and overnighted more in and he came the…read morenext day. I appreciated the communication and transparency during the process and it was fairly priced. I now know who to call if I need help with any locks!

Xavier was very helpful in unlocking my car, he was quick and professional. Definitely a life…read moresavor, he'll be the first I call if I ever need something like this done again.

Absolutely no stars. We've waited over 5 hours and there's still no sign of them. Initially, they…read morepromised a window of 60-90 minutes. That soon grew to include another 45 minutes, followed by an extra 20, then yet another 20, and finally, they claimed it would be only 10 more minutes. That was well over 5 hours in the past. Regrettably, instead of providing an alternative towing service, Progressive Insurance just asked us to continue waiting. I'll be posting my critique of their services shortly. Honestly, don't bother spending your precious time or hard-earned money on this service.

I'm lucky. My battery died at home. I called Progressive and this was the number they sent with the…read moreETA for help. They were at my home within 45 minutes, and the awesome guy who jumped my battery gave us all the info we needed. He tested the battery and checked the date, and suspected it would not last long even after the jump and shared his company would bring a battery and replace it if I requested it. Initially, I thought this all had to be done through Progressive, but nope. I called them on my own and get it done. And so I did. Tee took 22 minutes to arrive to my house and within 15 minutes my battery was changed, and the car was ready to go for less than it would have taken to be jumped and driven to an auto parts store for the right battery. I was given advice about how long it would last, and I am considering taking on AAA at some point just because of how great the experience was. Very thankful for them, but also super lucky that I was already home and safe.

The company after 4 hours still was not able to help so I called my OnStar service. This company…read morecharged me but never responded. Then I get a message that said they were unable to respond yesterday but the service was needed the end of august

From the owner: We are the ones that will get to you in a Code3 like response and take care of you and your needs…read moreto get you and your family safely back on the road!

I didn't know it took 3 1/2 hours to get from dearborn to woodhaven. driver was "otw" and didn't…read moreget there until at least an hour later. horrible experience, specially when dealing with car trouble

From the owner: Jump start : tire service : lock outs / fuel delivery: winch outread more

Great place! Stopped by for an estimate, staff were all friendly and helpful. Got a good price…read morefor the repair. Was able to schedule the service the next day, car looks like new, and final price was only 2/3 of the estimate!

I will be recommending Ross-Beakes Collison to everyone and anyone! I hope to never need them…read moreagain, but if I did, I wouldn't hesitate to contact them. Their communication was fantastic, their time and cost estimates were correct, and the work they did was absolutely phenomenal! Not only did they beautifully repair the damage to my vehicle's rear end, but they washed and cleaned my car and it smelled and looked brand-new! I'm blown away by the entire excellent experience I had with Ross-Beakes! Everyone I spoke to when I was there was friendly, knowledgeable, and extremely kind. Thank you Ross-Beakes!!