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MIchigan Roadside Assistance

1.4 (23 reviews)

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3 years ago

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5 years ago

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5 years ago

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8 years ago

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8 years ago

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6 years ago

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4 years ago

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5 years ago

Left me stranded after telling me they'd be here. Had to have insurance dispatch a new truck

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7 years ago

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4 years ago

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5 years ago

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6 years ago

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8 years ago

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7 years ago

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8 years ago

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6 years ago

Never showed up then told my insurance company they tried calling me many times but they did not call once.

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8 years ago

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8 years ago

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Glen-Ann Towing

Glen-Ann Towing

(22 reviews)

These folks have been around a long time and are respectful of autos and property. They are timely…read more For Ann Arbor, the prices are fair.

This is not a legitimate business. They have multiple names, no website, and ONLY accept cash…read more They made somebody I know wait several hours in below freezing weather (his car was impounded by them in front of his eyes, he accidentally parked in a parking spot only for University of Michigan professors that isn't clearly marked, particularly not in the snow), AND lied to him. They REPEATEDLY told him that "a driver will be there in 15 minutes! He waited from 3 PM to 10 PM. When I called the number for them online, the first thing that I asked was who contracts them the most frequently in Ann Arbor. The man said " What?" I said "What businesses or institutions contract you the most frequently in Ann Arbor?" He replied, "MA'am, do you need a tow truck? We're busy and it's cold out" then hung up on me. They literally forced someone to wait outside in the cold for 6 hours, always saying "15 more minutes and a driver will show up!" It's so unprofessional to have multiple names for the same business, NOT have a website, NOT accept credit card payments, lie ("15 more minutes" turns into 6 hours of waiting outside, refuse to answer questions AND rudely bring up the fact that it's cold outside (don't customer service reps sit inside)? This isn't even a business. Y'all need to stop leaving negative reviews and instead contact IRS about the company potentially not paying taxes and potentially committing tax fraud. They don't have customers, leaving a bad review won't help. But contacting an organization to investigate them might put them out out of business if they go to prison for "accidentally" not reporting the entirety of their paid ONLY in cash earnings.

Express Towing and Roadside Assistance - If you see them out and about know they are helping someone who really needs it.

Express Towing and Roadside Assistance

(2 reviews)

If i could give them zero stars I would. Absolutely the worst experience with a tow service I've…read moreever had. Quoted me 20-30 mins, after 45 mins with no truck showing up, I called again. They then told me it would be another 20 mins. So after another 30 mins they texted and said the truck was having issues and would be delayed. I asked for an eta and they said 'at least an hr. The truck is broke down so we sent out another.' I said 'okay, what's the eta for that one, then?' He said 'an hr.' Nope. I told him to cancel, that it was bs, and I would call someone else. He said 'well, as i said our truck broke down.' I replied 'good, saves me from paying for your crappy service.' Then he sent a laugh emoji. Unacceptable. They could have told me after the first 20 mins that the truck was having issues, yet they just kept stringing me along. You are providing an EMERGENCY SERVICE for people who are paying you, and not only are you not going to communicate effectively, but you'll laugh at people who are stuck and frustrated??? Don't waste your money or time on this sh*t company.

I called them and they gave me a 60-90 minutes wait time at 10:45 pm. After 90 minutes I called…read morethem back and gave me a 30 minute updated time. Called them after those 30 minutes and they told me the tow truck, was arriving shortly. Another 15 minutes passed and they stopped answering my calls at 1:30 am. Beyond frustrating

MIchigan Roadside Assistance - roadsideassist - Updated May 2026

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