Paul was very efficient and got the job done with care. Very respectful and helpful. Highly recommend sakstrups towing. They got here within 10 minutes from the call. & can't stress enough how nice Paul was! Thank you. read more

Sakstrup's - PAUL WAS GREAT! Handled everything with care. - Towing Near Me - Ann Arbor, Michigan

Got into a minor accident had my minivan towed out the tow truck driver was a woman and was very nice but when I went the next day to pick up my minivan a Honda odyssey the worker said it was not my car and it was a woman's car i gave my id got the key and he would not give me my id back I asked how much it was to get the car out he would not give my that information I had my husband go in because I was very upset and the worker said some very racial things and was absurdly rude the worker even called the cops on my husband, what a waste of time for are cops to go out to I wanted a different tow company to tow it to the best auto repair shop in town one stop to have it checked out since the worker said it wasn't drivable but he said I could not have another company come on their lot! Plus they are very unreasonably expensive and did more damage to my car then the accident it self! Definitely would give no stars if possible! read more

Sakstrup's - Towing Near Me - Ann Arbor, Michigan

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Towed my son's legally parked car and charged him $350 to get it back a few hours later. (If we called for a tow, would they charge that much?) We're filing a complaint with the Attorney General. It's practices like this that target the underprivileged. read more

Horrible customer service - lazy and rude workers. I live at an apartment and have a parking lot partnered with Sakstrup's Towing. The lot is always full beyond capacity because there are non-licensed cars parked in the lot since people don't know better than to park in a private parking lot. However, Sakstrup's Towing is the real nightmare here. Every time I call and make a request for a tow truck to come by and tow the non-licensed cars, they tell me that they are backed up and will have drivers on their way shortly. BUT they never come, even hours later. It's truly a painful experience working with Sakstrup's Towing to the extent that I avoid taking my car out of the lot because who knows when they'll tow the illegally parked cars in the full lot. 0/10 and would not recommend. read more

Well, it was inevitable, probably. I finally locked my keys in my car. There was a time a few years back when I did it at least once a month. I suppose I was due to do it again. We had just arrived at Briarwood Mall and I changed my mind about wearing my jacket and threw it back into the car. With the keys in the pocket. Whoops. I called AAA, and they sent Sakstrup's Towing out. The driver was able to find me without knowing exactly what lot I was in, just what store I was outside of. He tried for a while to get the car opened, then admitted defeat and called another driver. The second driver had the door opened in less than a minute. Yay! All told, it was less than an hour after my initial call before I was on my way. If you ever lock your keys in your car in Ann Arbor, I'd recommend Sakstrup's for getting you and your keys reconnected. read more

Great service! I called AAA first and requested a flatbed because the car was un-drivable. 2 hours later a regular tow comes. Then they wanted me to wait another 2 hours for a flatbed that I originally requested. I called Sakstrup's directly and they said they'll be there in 30 minutes and they were! With a flatbed. Thanks Sakstrup's! read more

Tow truck driver pulled some shady stuff on me and told me she would bring it wherever I asked after another person failed to yield and demobilized my truck. Then after i asked her to bring it to the collision shop right down the road she decided to bring it back to their companies tow yard. I'm assuming its just so they can make more money, very "professional" in my opinion. Next time Sakstrups shows up on scene i'm calling Great Lakes Towing. read more

We had a flat tire on the freeway. Called AAA and they didn't have a truck for at least 1.5 hours and required the card holder to be present to show membership. We already had family pick us up and we're home by this point. Called Sakstrup's and they had a truck out there and towed us to belle tire within 30 min. Even called to confirm the vehicle had been safely dropped off. read more

We had AAA, and we had a dead battery, AAA dispatched Sakstrup's. We were told 1 h, we waited they never showed. We call AAA who knee nothing, so we then called Sakstrup's, the receptionist lied and told us that there had been a lot of accidents. They told us another hour, while we waited I checked the Michigan department of transportation Ann Arbor twitter feed, no accidents at all. After another hour I flagged some one else down and had them give me s jump. While I was doing this my mother called Sakstrup's again, they told here another hour, she told The not to bother. I found out the Sakstrup's would rather toe salvage for Copart then help out customers. If I could give a company negative stars I would. read more

Was towed for parking at a place that supposedly you need a pass for. I'm not mad about that. Was towed at 11:30PM and retrieved my car around 11AM the next day. Was charged for 2 days of storage because they charge by calendar day instead of hours. My vehicle was there about 11 hours, total scam - would urge business owners to seek other towing services to handle their parking. read more

Called to find out how much it would cost to have my car towed from my apartment to a local garage for a fix. Seven miles in total, it turns out, but this place wanted to charge $99. Sorry, nope. When I expressed my disdain for the high prices, the customer service representative cut me off with an abrupt "ok byeee" and terminated the call. Renting a Uhaul tow dolly and pickup truck was half the cost. read more

Would give 0 stars if possible. My sister and I visited a friend in Ann Arbor this past weekend and after realizing the next morning that my sister left her purse at the friend's apartment, we went to go pick it up. We parked outside her building, went in to get the purse, asked for food recommendations, and came out to find a Sakstrup's Towing truck behind my car and the driver, Larry, standing outside it. When I asked him what was going on he was rude, snarky, and said he was towing my car because I shouldn't be parked there. I tried to explain that I was from out of town and didn't know there were any parking policies. He was blatant that he didn't care and said I owed him $50 for a hook drop (at this point he had done no labor and was already patrolling the area as per his job duties). I asked if I could go speak to the leasing office (to see if there were any leniency policies in place or at the very least negotiate a payment plan between the two of us) and Larry scoffs and says, "no one's there but you can try," to which I reply, "oh I didn't know they were closed. Well if I go try to see if anyone's there, are you gonna tow me?" And he looks at me and says, "Yup." His indecency and outright rudeness was very offputting to begin with, but by this point I was getting pissed. There's absolutely no reason to be rude to a stranger and much less reason to be an asshole to someone who is about to give you money because "that's how you make a living". Having had a terrible experience with Larry, I debated calling the number on the truck to leave feedback about his interpersonal skills with customers. I initially tried to let it roll off my back, but realized that it's not right for someone to degrade you and treat you poorly but because they're either having a bad day or just don't know how to be courteous to others; in addition, feedback is what helps us grow as people and businesses are no exception. So the next day I call the number on the truck to leave a complaint about how poorly Larry had treated both me and my sister. The woman who answered the phone seemed hesitant to receive my complaint and, after putting me on hold, said she would forward my info to the managers, but only after insinuating that I was only complaining because I had to pay money. She proceeded to make an excuse for Larry by saying that he was "just a straight forward guy and probably only seemed like that because he felt like you were trying to get out of paying". As she spoke two things went through my head: 1, as a customer-facing representative of a highly interactive business, you should not be making excuses for employees; 2, it doesn't matter if Larry is the nicest guy you have ever known, his behavior was poor and in fact so bad that I felt the need to call and complain about him without bringing the money issue to the table. This behavior should not be tolerated by well-run and respectable businesses, so customers (even those with complaints) can provide feedback that will improve your business as a whole. It was a poor experience with Larry, and I felt annoyed after my phone call with the representative because she made an excuse for ill treatment. Too long don't read: dial every number but theirs for help. I'd call a family member 800 miles away before I ever succumbed to the thought of dealing with Larry, or this business, in any capacity ever again. read more

I have used Sakstrup's for years and usually had great service. Today was a glaring exception. The driver was rude, laughing at my concern for my vehicle and then told me since he got it going, despite the electrical problems it had been having, it didn't need towing, rather I should just drive it to the repair shop. Having had prior electrical problems, I didn't wish to risk it and when I requested he tow the car he rolled his eyes and acted like I was putting him out. I am very disappointed, and felt like he was being condescending due to my gender. read more

I will start by saying the woman at the front that deals with customers is very kind and I appreciate her, but unfortunately she cannot make up for the low quality service I've received coming here. The prices are inconsistent and if they're in the right or wrong mood depends on how much money you're spending and time you're wasting waiting. I sadly was there on a bad day I guess. Overall would not come here again by choice. Bless the saint st the front window though she even acknowledges and feels bad for this behavior read more

Hired Sakstrup's yesterday to tow a Jeep. I was working so being onsite wasn't possible but they accommodated anyway. When I arrived home later my vehicle was where I asked it to be dropped off. The receptionist was friendly and pricing was more than fair too! I'll be using Sakstrup's for my future owning needs. read more

AAA called this towing company for me. Then some girl called back to tell me they would only tow it if billed to my insurance- not AAA. When I explained I may not be filing a claim she got quite rude and ended the call with, "whatever." After a call back to AAA they got Brewers to tow for me instead- after several hours of waiting for Brewers I found they too refused- because they are owned by the same people! And this time they did not even update AAA or me that they refused the tow. Stay away from both! read more

The young man, I think his name was Wayne, that helped me get back in my truck was amazing.

Used AAA roadside assistance for a lockout and Gus from Sakstrup's was very helpful in helping me unlock my Wrangler!

If I could give Sakstrup's 0 stars I would. This morning I was towed from my own spot after getting back from the airport at 2:30am. I had gotten caught with delay over delay so it slipped my mind to put my pass in my window as I was coming home. My information is on file with my apartment complex and I still got towed because of "lack of a pass". I have also called to have someone towed from my spot and it takes multiple calls for them to actually come. read more

They showed up promptly and were very professional and helped me immediately. I would refer them to anyone needing assistance. Thank you!

If there was a 0 star, Sakstrups would get it. I called them, told them my car wasn't starting and that it was in a parking structure, and they said they'd have somebody out there in an hour. No big deal. An hour goes by and I get a call from the same, rude (that's another story) woman who told me they cant help me because it's in a parking structure. I get that most tow trucks cant fit but she couldn't have told me that after I wasted an hour of my time in the cold? Anywho, when it came to telling her the location, she was being very rude. I told her a pretty specific location and she said she needed an address which this parking structure does not have. All in all, Budget Towing was very helpful and took 2 extra minutes to simply push my car a few feet to get it rolling out of the structure and get my 5 star review for being so helpful. read more

Late, Rude and unhelpful. Showed up 1/2 an hour late, broke our door handle and lied about it. Got extremely pissy when we said for the fourth time that no, we were not in the Longhorn Steakhouse parking lot. Got them through a AAA call and will request to NEVER have them dispatched for me again. read more

Had a car involved in an accident (lady turned right in front of my fiancee). Of course, because of their contract with the police, they came and got the car from the scene. Before the accident, the car was only worth about $5000, so I only kept state minimum coverage on it. The car is a total loss and is unable to be driven. I was there that day to get the belongings from our car, but kept ownership of it so I could document everything to file a mini tort claim with the other drivers insurance. Because of waiting to hear back from the other insurance, taking my fiancee to work, finding and buying her a new car, as well as working myself, I was unable to get back to Sakstrup's for 6 days to give them the title. I figure the scrap has to be worth at least $250. I call another scrap yard and they said if I brought the car to them, they'd give me $250 for it, so it has to be worth more than that to the business. So, now the bill for towing and storage is at $260. I ask if signing over the title will cancel that out. Was informed they only give $100 credit for the title. Ok...that's BS but whatever. Now, with the way things have gone due to this accident, of course we're a little strapped for cash (remember, I just bought her a new car). So now I ask if I can AT LEAST sign the title over and pay the bill this coming weekend (when I get paid). My thought behind this is that I will stop accruing storage fees. She informs me that they will not accept the title unless it is accompanied by the remaining balance owed ($160). Obviously, they are in business to make money. I totally understand that. But not accepting the title (so as to stop accruing storage fees) until the money is paid is pure crap. It's quite obvious that they have policies in place to take advantage of people for each and every dollar they can. I cannot put my disgust for this company and my frustration into words. I can guarantee that I will NEVER call your company for anything for the rest of my life. I can also guarantee that if I'm ever in an accident within your area of operation, that I will be calling a wrecker from another company before the police get there. I PROMISE that, if I have ANY control fo the situation, you will never get another dollar from me. I will not do business with a company that sets policies to take advantage of people who are in a rough spot. You disgust me. read more

Very rude, the employee yelled at my friend when her car slipped off the road. They ripped her off because she was naive about towing procedure. read more

AAA called Sakstrups for me. I would not have called this towing company (and I'd avoid it if I had to call for a tow again). The woman on the phone, Rachel, who would not give a last name, was more interested in arguing with me about the situation than helping. She actually hung up on me. I called back, and that is when she identified herself as Rachel (after I asked). You'll know her as the girl who talks like Marnie from Girls (assuming they only employ one). This company is not the place to turn in your time of need. read more

I have had to use Sakstrup's on a number of occasions, whether it be for a jump or a tow, and the drivers there are really quick to respond and know their stuff. Not only that but they came make some other great recommendations on the fly, which is especially appreciated when yelp isn't in direct reach ;-) read more

Hubby's car stopped cold at a gas station in Dexter. One quick call to Sakstrup's and they were on the job. Job completed in less than an hour for $89. Great experience. read more

This company accepted a AAA roadside call . They called me while I was waiting and told me they were declining the call. They said no-one wanted to go to Lansing on Christmas Eve. Bad business practice in my opinion! If I could give Zero star's, I would have! read more

On Saturday, October 10, 2015 at 1:24 pm I received a call from a very rude dispatcher from Sakstrup towing in Ann Arbor Michigan. AAA called this company to come and tow my car due to a flat tire. The dispatcher asked if I had a spare tire and because I did not have one she told me I would have to wait an additional hour before she would send out a tow truck. I had already waited 50 minutes and had just received a call from AAA saying the company would be there in 7 minutes. Please tell AAA to NOT call Sakstrups if you need towing in the Ann Arbor area. She attempted to blame me for the additional wait by saying no one answered my cell phone which was not true, she had called me and was talking to me. Then she stated the driver could not find the address and had gone to the wrong address. Not my fault. Then she complained because I didn't have my voicemail set up on my cell phone. But she could not explain how AAA was able to call me. Save yourself the headache and have AAA call a different company. read more

Had my car towed and the tow truck company stole my Bluetooth speaker from my car. Police did an inventory of the items in my car and it was noted that I did have my Bluetooth speaker in the middle console. Stay away from this shady company. I made a larceny report and hope others do the same thing if they are a victim of theft. It's not okay. read more

I was recently in a serious accident and Sakstrup's towed my pickup two miles and is charging me $330 for the tow, and $20 a night while on their yard. So, additional $120 before a salvage company can haul it away. However, it cannot be hauled away, until paid in full. I called and the female on the phone was cold, rude and dismissive. I am totally disgusted with this company. read more

Super nice guy. Explain detail how battery died. Was fast to get here

I'll be honest...its hard to get a good rating from me when you tow my car. However, I've been towed three times in my life and the customer service that this business provided me when I tried to find and retrieve my car was by far the worst. Given the other reviews that also highlight this company's poor customer service, I'm realizing there has to be a better option for a tow company in Ann Arbor. I've used Fox's towing and Budget Stadium Towing in the past and had good experiences with both. So, save yourself a headache and contact one of them rather than Sakstrup's or Brewers (Disclaimer: I haven't used Brewers but I do know that they're owned by the same person that owns Sakstrup's Towing so I wouldn't bother taking the risk with Brewers). read more

While I understand that sometimes it's a busy day for the towing company, I was very disappointed in the way my request for a tow truck was handled. After calling and asking when was the soonest they could get to my car, I was told that they could send anyone to come tow the car until I was physically at the car. I told them that I was down the street and waiting inside (because frankly, it's winter, and waiting outside is simply ridiculous), but that I had class in an hour and would have someone else to stand in for me if they arrived while I was in class. She told me that they could be there within the hour. My question, then, is whether or not I was expected to stand by my car in the cold for an hour until the tow truck arrived. The woman repeatedly told me that she could not send anyone until I was physically at my car, and when I said I could literally be at the car in 3 minutes, she said "Well I know you're not at your car now because you just told me you weren't." This is not the way I prefer to be spoken to when I am in a bind. Added to the stress of having my car with a flat tire at the top of a parking structure and a time crunch that I was desperately trying to work around, the snide remarks from the receptionist (who I'm assuming is named Rachel based on Mike H.'s review written four minutes prior to mine) were enough to completely ruin my day. read more

Horrible customer service and was lied to about the price. Was told the total would be $120 but my card was charged $180. Tried to speak with a manager and was hung up on twice. Then put on hold for over 10 mins. Then told no manager available and nothing could be done. Worst place to deal with and they only stay in business due to contract with the police departments so they feel they are above everybody else. read more

I know it is hard to do when you have an emergency situation (like an accident,) but if at all possible I would avoid this company. Even if the police call them in, I would ask if they can call someone else. The employees are rude for one. In our case, the driver gave us false information about the company, leading us to believe that they salvage as well as tow and that the manager would be open to waiving storage fees under certain circumstances. So I gave permission to tow to their lot. The information given was incorrect and the manger would not even talk to me about it later. I am 50 miles away, trying to handle things from a distance. Basically I was told, "yes, our driver told you the wrong information and things that aren't true. But, we are not going to even talk to you about it let alone do anything about." Bottom line, dishonest or misinformed employees and rude customer service. read more

My husband called AAA today for his broken down car to be towed from Briarwood Mall to the mechanic in Dearborn. Our mechanic suggested to use a flatbed due to the nature of the problem and the fact that the car was AWD. We were initially told it could take up to 90 minutes to get to us. The dispatcher Alice did call us and asked why we needed a flatbed and we told her it was AWD and there was an issue with the suspension. Alice then told us it did not need a flatbed and she would not be sending one. So we figured we will wait for the driver and let him see since there was just no speaking with Alice. 3 hours later we called back to Sakstrups again to find out how much longer it would be. To our surprise we found that not only are they still not on the way , but the call had not even been on the list to be dispatched!! Again Alice tells us it does not need a flatbed and had no intention of sending us one. All we wanted to do was get home at this point. Long story short we finally got out flatbed 4 hours later. Our driver was great, but Alice should be squashed under whatever rock she crawled out from. We would not recommend using this company for any reason if you can. Alice simply does not care for you that's for sure! read more

I went to this towing building to pick up my boyfriend's car that had been towed there earlier that day. Upon arriving, I received extremely rude service from the start by the woman behind the counter. She was young and had medium lengthed, straight, brown hair. Understandably, I had questions about why the car was towed because there were many other cars parked in the same area, but she cut me off while I was talking and walked away. To get my boyfriend's attention later, she rudely yelled, "What's your name? The boy. HELLO???" from her spot far away at the computer. Then, when she told me to go get the insurance and registration from the vehicle, she reiterated about three times that I was ONLY to get the insurance and registration from the car and that I could not drive it away- almost accusing that I looked like the type of person to drive the car away without paying. Furthermore, when I came back inside and got the bill, there were three separate charges on it. Naturally, I was curious as to what the charges were for, so I was looking at the chart placed in your lobby that lists all of the different charges. She then told me that I was in the way of the people trying to get into the building when there was no one trying to get in, and only two other people in the lobby with me. I told her I was not in the way of anyone- at which point she threatened to call the police if I did not "get out of her lobby." At that point I agreed to leave. I am so disappointed and shocked by the service I received here. read more

I needed to have my car towed to a local auto repair shop to have my brakes fixed and they referred me to Sakstrup's. I called them and a woman answered, gave her my information, location, etc. and the woman (who was not very friendly) said they would be there within half an hour. I waiting patiently for 30 minutes, 45 minutes, and finally after an hour I called back to see if they could give me an estimate of when they would be there. The woman on the phone proceeded to tell me that I must not have called them because I wasn't on the list. I tried to explain as politely as possible that yes, I did call them and that she was the person who I originally spoke with. Instead of just apologizing and asking me for my information again, she proceeded to argue with me for five minutes about how it was all my fault and that I was clearly mistaken because I had never called them. The only reason I didn't hang up right then and there was because I was in desperate need of a tow truck and didn't know who else to call. Finally, after giving her my information all over again, the tow truck showed up an hour later. The guy who came was polite enough, but I will never call them again based on the experience I had with the woman who answered the phone. Never in my life have a had a worse customer service experience than that. read more

Just awful to deal with! Stay away if you can! My daughter was in a serious roll over crash, was takes to the ER and admitted to the hospital. The car had rolled 3 or 5 times based on eye witnesses and her car was totaled. Sakstrup's towed the car and the next day I went their to gather what was left of my daughter's belongings. I asked to borrow a screw driver to remove the plates and you would have thought I asked to borrow a million dollars. I was reluctantly loaned a screw driver. When I returned it the girl at the reception area was on the phone and I placed it on her desk. The next morning at 7:30am she called my home and accused my of stealing her screw driver. I told her I returned it. She disagreed and told me she would put a hold on the car and not release it to the insurance company until she got her screw driver back! The car is totaled, my daughter is in the hospital and she won't release the car over a $5 screw driver?! Even though I had returned her screw driver I purchased another one and took it to her. Don't use this company if you can avoid them! read more