I was merging onto 696 East from M5. I had my blinker on and their driver purposely sped up to NOT let me merge in and ran me off the road. When I called dispatch, I was told it wasn't his driver's responsibility to let me merge in. I wouldn't have been run off the road if he had NOT SPED UP to keep me from merging. Need to learn courtesy and rules of the road. This company is dangerous! read more

Broke my transmission cable and now they're saying it was like that. Strange as no engine lights were on, it had no shifting issues and suddenly when it arrives after the tow it won't stay in gear? They also didn't mention the issus at all to me even though he supposedly noticed it at my house, but waited until I walked away and then tells the service dude. I was standing right there when they were talking, could have told me read more

Hadley's Towing - Towing Near Me - Novi, Michigan

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My name is Paul Compo and I Rate Hadley's Towing with a 5-Star Rating for accommodating me when I've needed it. Hadley's has always taken care of what and when I needed it during times of despair with transportation issue. There is the time after driving over and into a pothole in the road causing destruction of my vehicle causing a tire blowout. There is'nt an easy job when it comes to changing your tire on a custom 24 inch wheel. Hadley's Towing is utilized to get me to the right place to take care of the disassembly and reassembly of a tire for a custom wheel, as well as punctuality and professionalism every step of the way. Now, that's not the end of it; I needed a 1944COE cab over engine, military dump truck to be towed and they towed it all the way from new Hudson Michigan to Detroit. Thanks to all of the fellas and ladies at Hadley's, Nick, Joe, Collin, thanks to everybody who is a part of the team at Hadley's Towing read more

Horrible ,rude,unprofessional stay away just a bad experience no bother no much else to say

Awesome any one calling them less is bs !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I'm a car guy and very picky about things like being towed but you have no worries when calling these guys. Very professional, and beautiful equipment. These guys went the extra mile to make sure everything was handled perfectly for a classic car tow. Definitely happy to find Hadley's - very impressive work. read more

Hadley's Towing - Towing Near Me - Novi, Michigan

Call them first if you're stuck bad. Went down a snowy road I shouldn't have and spent 4 hours out there. Would've been more like 2 if I called Hadley's first, as they had a 4x4 that could easily go down the snowy icy road. Before that there was two other towing companies that passed me on to the other. It was $225 for a half mile tow out, and I learned my lesson. at first the one guy was a bit mad and told me if he got stuck he wouldn't try again, which was really unnecessary and anxiety inducing. Hopefully he can lighten up a bit and realize it's not really a good day for those stuck either read more

I hired Hadley's to flatbed transport a 1970 Boss 302 Mustang from Northville to Wixom. Hadley's was my first choice as I was always impressed how clean their trucks were - I figured since they take such good care of their trucks, they must be the same with customer's vehicles. I could not be more happy how Joe handled the pickup and delivery. Joe even pulled his truck right into my shop and rolled the Mustang right on the hoist - starting was not required. Great job Joe - top notch customer service! Todd read more

For a business to put a classless flag on their property that says "Let's go Brandon" makes me choose to never use them again. If I call AAA for something, I will ask them to NOT send Hadley's read more

Price gauging company, currently being investigated for holding people's car unless people pay $300-800 tow bills and an actual crime of price gaugingavoid at all costs, if your in a ditch walk home. Car won't start, just walk to work, but please don't call these people read more

Got in Accident and Hadley's towing got there right away and took my vehicle to their yard. Very Good company and employees. Definitely recommend. 48661 Grand River Ave. Novi Mi. 48374 read more

Awesome service. I was the victim of a stupid Michigan pothole and I needed to be towed to the tire store. Joe was my driver and he was awesome. He let my kid help get my car off the truck. He was very nice and helpful. Service was quick as well. read more

Hadley's Towing - Towing Near Me - Novi, Michigan

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Feldman Chevrolet of New Hudson uses this service, and I have already requested they drop them. I made a call after speaking to the dealership when my car died. I was told 1 1/4 hours for tow truck arrival. When ETA passed, I called back (they never called as a courtesy when the time passed) and was told they were at the dealership (~6 miles away) and they were coming to me next. 40 minutes later, still nothing. My car eventually started back up again so I carefully made my way to the dealership. I called this place after I arrived as a courtesy that I didn't need their service anymore. The man got argumentative on the phone and started lying about what I was told, and then they hung up. This is NOT a company you want representing you at a dealership. Fail. read more

Call Hadley's towing first if you need quick assistance and fantastic service! I had a flat tire on the side of I-96 at night on a Wednesday. I initially called AAA first because I pay for a membership that provides roadside assistance but AAA never sent anyone. I called AAA several times during my 3 hours of waiting and they said I was a priority but no one ever called or came. Frustrated by AAA's response, I called Hadley's towing and they responded immediately by arriving within 15 minutes of my call and getting me off the highway safely. I should have called them earlier! Colin was the service tech that helped me and he went the extra mile for towing my car safely off the highway and helping me in the middle of the night while it was raining. I recommend that anyone who needs help in the area to call Hadley's towing first! read more

They pulled my car from a ditch and when I asked if it was drivable they replied yes. It in fact was not even close to being drivable the driver sped off and when I called back no one answered. I ended up having to call another tow company to finish the job. I do not recommend. The next tow company could not believe that the Hadley driver claimed it was driveab read more

My lower ball joint broke so I had them tow it back to my house. When the guy was unloading my car, he was being very careless. He ended up breaking my cv axle, bending my strut, and almost took my bumper off. DO NOT USE THIS COMPANY! read more

After a stolen vehicle was recovered, I am still getting through the paperwork and they will be towing my car tomorrow. I have had AMAZING customer service with them so far dealing with a lot of phone calls back and forth trying to work out all the logistics. They have made things just easier during a pretty crappy time. Thank you so much! read more

3 1/2 Minutes listening to your answering machine before I could even talk with someone. Must be a way to streamline. Thanks. read more

I personally loved the long announcement when you call since it gives you all the pertinent information you would need. My car was towed while I was out of town for a snow emergency and Hadley's was really nice about it. Great customer service on the phone and in person. They gave me a free day and even helped clean my car off. Very nice guys and girls! read more

Amazing service today. Hadley's towed my Jeep to pep boys, and had to go back to tow the Jeep to the dealership. Polite, respectful, and very professional service all the way around. Thank you To all at Hadley's. read more

Guys are all business. Excellent people and excellent work. If in doubt, use Hadley's.

I needed a tow quickly and Hadley's was there in no time. The dispatcher was extremely friendly and the guy that towed my car (didn't catch his name, but if you towed me from Chili's to Firestone I appreciate you!) was also very kind and punctual. Would definitely use this company again if needed! read more

Horrible experience. The guy on the telephone is like not willing to pick up the phone at all. Requested two times, waited for two hours in total. I am 8mins drive from their location. Go away from this place read more

Horrible service, they must have people write fake reviews on here. So unprofessional and rude. Have talked with others who have experiences with them and everyone agrees that they were terrible. They will do anything to scam you and get your money. They lost my information and almost had me pay fees for someone else's car. They couldn't figure out what location my car was even at (the Michigan State police had my car towed after an accident and told me Hadley's was taking it, but not which location). I owed them $800 for storing my car and they were going to keep my car (worth hundreds for scraps and parts, plus all new tires). They wouldn't let me take anything from the car or even take my brand new tires (I was just going to sign over my title to them and let them keep it). They are money hungry and are very unaccommodating and rude. I didn't talk to one staff member that was understanding and helpful. Everyone I talked to was very condescending and impatient. Would not recommend using Hadley's Towing to anyone! read more

I've seen a lot of these positive reviews but I will tell you these guys have lied to us. After a tragic accident we were told by them and the police that as long as the vehicle was being held by law enforcement for investigation there were no impound fees. We got the run around for weeks from the police and then when we are told to go get it they say oh no You owe close to $1000.00 But if you sign the title over well give you some off the bill. If this is how they earn their money, by deceiving those already in hardship then shame on them. Lesson learned just go get your vehicle and don't let anyone send you in circles. These guys are thieves. read more

This is hands down the most simplistic exchange I've ever dealt with. I called the company early, they came out fifteen minutes later, loaded the car up, and dropped it off. Joe was kind, helpful, and quick! Should you ever need your car towed, I would definitely recommend this company! read more

Thank you to Hadley's for being so helpful while trying to identify the location of my vehicle after it had been towed. The gentleman at the novi location was very informative professional and supportive through everything read more

My son works for automotive techniques and they get all their cars towed by Hadleys. When my car broke down in called my son and he got ahold of hadleys and they were there to save me within minutes. The driver was very friendly and told me I could wait in the truck while he got soaked hooking up my car. The way back, i found he was a very friendly, funny young man. I now tell everyone to use these guys! read more

Had a great experience with Hadley's. I had never towed a car before and was a bit nervous. They came out within 20 - 30 mins of receiving the call and were extremely helpful and professional. No one wants to be in this situation, but if you need a tow truck, these guys are great and I would use them again. read more

Horrible service! Had to have my truck towed. The manager (Fred) is rude, and prices are ridiculous. Truck was at their yard overnight (but less than 24 hours) and they charged me storage for 2 days. Once I got the final bill, I wish I had gone somewhere else. Don't make the same mistake I did. Go somewhere else! read more

I recently had some car trouble where I was stuck in heavy traffic during rush hour. I finally was able to get pulled over at a nearby gas station. I decided I would call a towing company to get my car towed home where I could fix the issue. I looked up local tow companies. I ended up calling Hadley's. I told the jerk on the phone I was having major car issues and I needed a tow. I explained my issue and he got smart with me. He stated that I should sit and wait for traffic to die down and then try to drive my car. He said he would take my money if I really needed a tow. He stated that it was smarter if I sat for an hour instead of paying $150 for a tow of 7 miles It's like I really needed a ride and this A**hole wanted me to sit and wait for traffic to slow down and drive my car instead of coming to help me. I just hung up on him and decided to have someone come get me and tow the car the next day. Anyone in dire need of a lift and tow so not call this company, they are rude, incompetent, and inept at providing service. read more

*Beware*!!!!! Their Tow Truck driver punctured our oil pan over a YEAR ago and still has NOT paid for the repairs! We hit black ice, spun hitting the guard rail and never went in a ditch, totally stayed on the road. Car was still running with NO leaks. We went to pick it up and in their yard right where the car sat, there was chunks of metal and all the oil from the oil pan was on the ground! I spoke with other tow companies and they said CLEARLY THEY punctured it! They claimed they did not do it, LIES! Owner has been dodging me ever since, guess we need to go to court. My daughter was pregnant and taken to the hospital and ended up loosing her baby. Evil people there...... You've been warned, use them at your own risk! read more

After quite the traumatic accident, my car was completely undrivable and Hadley's Towing honestly saved the day. Typically, I would have called my insurance carrier's Roadside service dispatch but they had me on hold for a while. While on hold, the police officer on the scene kindly offered the services of their contracted towing service and said they would take me to my collision place down the road. It was very kind of him to offer and I accepted. The towing company (Keffords) came onsite and refused to take my car to my collision shop siting they could only take it to their personal lot until the insurance company had told them otherwise. Well I was on the phone with my insurance company as he said this and even the rep said, "I have never heard of that in my life". So he told me would check with dispatch and let me know. So he jumped in his truck, and drove away, and never came back to tell me whether or not he could tow my car. Thankfully, I googled towing companies near me, and Hadley's came up! Bryce from Hadley's was soooo kind and helpful. They picked up my car the next day while i was at work without even interrupting my day, and dropped it off to my collision shop of choice - THEY ARE AWESOME!!!! read more