Liam provided a professional service for me and did a great job. The price was fair and the repair…read morewas executed perfectly. A+

On 02/12/25 , A tech came to my home and we talked about the on going issue I was having with the…read moresystem. He noted on the invoice I was not happy with the system and stated he and the service manager would be back out the next week to check the system. As of 02/27/25 I have not been by contacted by anyone from this company. I have made multiple calls about this system and it is still not working correctly. To have this system put in was not cheap , and it is still costing money. I just want the system fixed so I can have proper heat in my home and an electric bill that is not almost $500.

Josh came out and did a diagnostic for my residential system that was not providing cool…read more He went above and beyond to let me know what the issue was. He also looked at the existing supply/return trunks, registers, calculated sq footage, air handler, ect. to evaluate that my system was loosing cfm which translates to less efficiency and higher heating and cooling costs. He produced estimates with multiple options and clear cut solutions to rectify the issues. Josh and his team are professional and honest. Josh is also is one of the few HVAC pros that, if services are used, put the diagnostic fee towards the work order adding additional value. Thanks Bob

I received an estimate from Josh M., AirAdviserDE.com, for installation of a ductless mini-split…read moreunit. Josh is a thoughtful, experienced, professional. He has researched alternative models and provided the reasons he goes with the brands he recommends. I chose Daikin and I think he gave me a great product, and great service at a reasonable price. I was also impressed with the quality of the installation. The unit and cables, etc., were carefully laid out so as to maintain a good appearance. Really impressive! Thanks Josh!

What a crook of a company. I scheduled an appointment for 9:00 AM, yet the technician showed up at…read more8:20 AM. At that exact time, I was getting ready to call and cancel because I had already troubleshooted the issue myself and confirmed my system was working normally, so the service was no longer needed. When I originally called, the only fee mentioned was a $120 diagnostic fee. There was no mention whatsoever of a no-show fee or a travel fee. Now they are trying to force me to pay a $59 travel fee, even though the technician arrived before the scheduled appointment time. To make matters worse, this fee was not explained to me until after they had already shown up. Completely unprofessional and misleading business practices.

Great experience with Maichle's HVAC! Rich was courteous, professional, and diligent, taking the…read moretime to ensure everything was done right. The office staff also provided excellent communication and follow-through, making the entire process smooth and easy. I highly recommend Maichle's HVAC!

This is the go-to HVAC team! Professional, courteous, and knowledgeable...trifecta…read more They worked on my gas furnace and upstairs Heat Pump and both are working like a charm...

Still A Fan I just had ProWorks come out yet again. I was…read moreexperiencing no heat in under 30 degree weather. I did call them after hours and the answering service stated that a ProWorks person would return the call within 30 minutes. Unfortunately, that did not occur, and therefore I stayed up from 2:30am until 7am to call into their office. Brandy stated that she would get someone out as soon as possible when I spoke with her at 7am. A ProWorks professional showed up by 10am. He was professional, friendly and charged a reasonable amount for the services provided. I will always call ProWorks for my HVAC needs.

Chuck came out to diagnose and repair an issue on ourA/C. I felt that the pricing was fair, and he…read morewas knowledgeable. The problem was resolved quickly. A++

You get what you pay for and what we got was a hardworking, knowledgeable professional who did the…read morejob right. We were very pleased with the results. I highly recommend this company. You won't regret it.

This is our second year with Burns and McBride, and unfortunately, we are experiencing the same…read morescheduling issues as last year. We contacted them because our air conditioner is not working and we needed prompt service. Last year, a representative repeatedly postponed our appointment after a date and time had already been confirmed. While I understand that arrival windows can be flexible, I would expect the technician to show up on the agreed date at a minimum. Both my husband and I work outside the home and had to take time off for the appointment. When the rep did not show, and we called to follow up, we were told they needed to reschedule, forcing us to take additional days off. We thought that the rep was not good and continued our business with them. This year, the pattern has repeated. We scheduled an appointment, they confirmed a Saturday time slot, and we waited. The rep never showed. When we called, we were told Saturdays are for emergencies only, and our appointment had been moved to Monday without any notice. We waited again on Monday, only to be told it was postponed once more to the following day. What makes this even more frustrating is that neither the technician nor the company took the initiative to call and inform us of the cancellation or delay. Every single time, we are the ones who have to call to find out what is happening. That is not acceptable customer service. When someone takes time off work for a scheduled appointment, the least a company can do is pick up the phone. We have been patient, but this level of unreliability and lack of communication is unacceptable when we are without air conditioning and losing workdays waiting for a service that never arrives. Our house is just 7 yrs old now that i read the other review , i wonder if they have actually made efforts to fix the issue in the first place

The worst company! I had a 30yr old. never a problem until burns and McBride did maintenance on it…read moreit never ran again bought a new heater from him for big mistake . The pump wasn't working first year. the third not working. They came out to service it for maintenance cost me $537.02 weeks later when it's 8° outside my heater broke again. Instead of calling them, which I should've never done. I called another company who told me the motor was installed incorrectly and could have started a fire. The pump was installed incorrectly and the screws to the heater were never screwed down. I'd never use them if anybody asked them I'd say goes as far away from him if you possibly can. I am a senior and handicapped. I'll never let him in my home again.

TL;DR: they refused service to long-time clients because we had the audacity to ask for a measly…read more$200 off their HVAC bid. Clients of theirs for years, no complaints. When we needed a new HVAC, we got an estimate from Frederick that was $1000+ over the estimate from another long-time, reputable local company. But out of loyalty to Frederick, we politely asked if they would shave $200 off to come *slightly* closer to this other quote. We actually hate haggling, but had read that you're expected to, for new HVAC. Can't hurt, right? They responded. Had they just said, "No, that's not possible due to XYZ," we would have hired them and paid the full price. But instead the rep explained why it wasn't possible, and then, in a polite but insulted tone, *rescinded their bid*, essentially telling us they would not be doing the job either way. All over a request for $200 off a $7000 job. We were stunned. Needless to say, we haven't called them for anything since, and we're the kind of easy-going, non-complaining customers contractors usually like to have. We got our HVAC at the other place and it's running fine, a few years later. Owner, if you're reading this: I get that you're doing well enough that you don't need to accept anyone's attempt to haggle, and can charge a lot more than the competition. Good for you. I'm purposefully not giving you a 1 star because I don't believe in trying to hurt someone's business. But talk to your guys about not reacting in a personal way to long-time customers. The reaction we got was really uncalled for. Maybe the guy was having a bad day, but you have to leave that behind when you're interacting with a customer, especially an established one. He could have just said "No, we can't do that, but let me know if you want to proceed with us." We would have.

Our original HVAC company said my Carrier furnace was broken. I called this company to get a second…read moreopinion and they agreed with the first company. Alexis, the very nice salesperson, gave me a quote on three systems, and helpful information to review. We chose Joseph Frederick & Sons because they are a certified Carrier provider and they only install Carrier systems. All of the HVAC professionals were friendly and explained the system well. The cleaned up after themselves.