Poor service at the bar. Really only have one worker(with an injured leg) and another one just joined. Very slow service

Not too impressed by the arcade game selection. The only thing that saved the day was the simulation coaster ride. Laser tag is good with a twist of having to relaod at your station but the playing area is small and not too hard to figure out. Food is mediocre and the bowling kind of sucks. I would rather go to Dave & Busters. read more

Main Event Plano - Bowling Near Me - Plano, Texas

Came for my birthday! For the most part it was relaxing and fun! I fell in love with the lighting and setup! The only issue I had is the waitress messed up our order and decided to go back and forth with one of my guests. What I do like is that it was resolved by a manager fairly quickly. And so I finished whooping tail for my birthday! Lol All was well at Main Event! read more

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Review is for bowling - Their regular prices seem a little nuts...but right now they've got a deal for bowling and other stuff for $5 per person unlimited bowling. Shoes are $3.50 more. The problem is that it gets you one hour at a time...and if there's a wait then you have to go back to the end of the line after your hour. Still a pretty good deal. No smoking inside which is great...but there will be plenty of kids around. Free refills on soft drinks. They've got other games but I wasn't much paying attention to those areas. On a Sunday afternoon..it was a 40 minute wait for a lane even though they had several lanes not running... After we finished our hour...the line at about 5pm was 1 hour long so we didn't stick around. Still was fun. They turn on the black lights every 2 hours for a little while. Ranking (disregarding prices): SplitsVille then Main Event then Plano Super Bowl then AMF Richardson. read more

We only went for the bowling and it was fine. There was a waiter who was very attentive and gave good service and assistance for us. It was happy hour when we went so the buffalo wings we ordered were half off. The wings were also pretty tasty. It was the first time I took my 2 and 3 year-old bowling so I was very pleased to see that they had kid-friendly equipment to help with their bowling. There was a stand that you could use to put the bowling ball on to allow the ball slide down so that the kids can bowl without having to throw a heavy ball. You could also choose for the kid's turn only to have gutter stoppers. I was impressed. For pricing, it was pretty steep and they time you for 1 hour down to the minute. So that's the only downside. read more

So devastating that we have not found a spot like this one back in CA. My son wanted the unlimited laser tag and the unlimited video game card. I think I spent $25 for both, which is a great bargain. We were there for at least 4 hours and not only did he have fun but so did I. My son had no clue that his mom can play video games. Cant wait to go back to TX so that I can go back to Main Event. Staff is nice, place is kept clean, and kids have fun. What more can you ask for... read more

I can't believe as the years have passed I've forgotten how much fun this place is! As an entertainment establishment I give it a 4 out of 5 but in terms of the food/service I give it a 2. People definitely come here for the games and not the food. First, the food. Well getting before you get the food you have to hunt down a waitress and continue working extremely hard to get any one of them back to your table. The service here is absolutely terrible. Ordering food while at a bowling lane is an outrageously hard task because the waitresses do not come by at all (whether initially or thereafter) and when you do see a waitress she is at the stand 5 lanes away not paying attention/chatting with other staff. Not one single time did they come to us without us having to "scream" for their attention first. When we did get the food however the only thing worth mentioning are the garlic fries. Those fries were delicious but the chicken strips and drinks were nothing special. This holds true in the bar/ pool table/billiards area too unfortunately. Second, the entertainment activities made up for the lack of quality in food and service. I had not played laser tag since middle school and now I understand why Barney Stinsen loves it so much. It is a blast and you should play it right now if it's been years for you. Bowling is fun and the staff was very good at honoring our request to be away from other bowlers. Pool and billiards was pretty organized although the staff does not ask for any sort of personal belonging like an ID to get the tools necessary which did cause many groups to overstay their hour limit as stated by the staff. This did cause many people to over wait for their turn and/or ditch their table to someone who probably wasn't on the wait list. Bottomline: Eat and drink before you come and it'll be a good time. read more

I would give this place 1 star. Bowling would be fun if they let you. You have 4 min to get to the desk or move off list. What a joke. Customer service is garbage. I will spend my 200 with my family anywhere else. read more

Great for birthday parties, youth events or a fun date night. The staff has always been professional and willing to help. Main event has been able to handle groups of 7-25 for me! We will definitely go back. read more

Pretty pricey usually, but that's expected when going to a place like this. Went on a double date, we all decided to take part in the $19.95 mix and match play combo. Which is a good deal if you want to do bowling and some other stuff. You have to also pay for your shoe rental. Which made the total come out to $26.20 which is still a good deal we bowled for a while and did a round of laser tag. Got hungry we ended up ordering lunch. Which is the only slight downside. Food was good, but service was slow. It's a Friday at 2pm school is in session so there's some adults but it's definitely slow as they prepare for the evening rush. Food and drinks took a while and then it arrives finally. We received no napkins and getting refills was hard. Instead of using the computer at the table we would just get up so we could have it quicker. Staff wise everyone was nice. Micah was very helpful in helping us with an issue about our bill. I didn't catch the master tag attendant but he was nice. Laser tag was great of your an adult I'd suggest go during the day with friends. We lucked out and had the whole game spot to ourselves making for a fun couples activity. We eventually decided to give another go at food. We wanted to try the big sundae they advertise. It took way to long to arrive and definitely wasn't as great as expected. Barely any ice cream, with two giant cookies stuck on top. So that was disappointing after spending $15. Overall fun place wonderful date spot, nice employees, but service could be a little faster. read more

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Monday 10$ all u can bowl, pool and laser tag. Service was the only thing lacking as most of their staff are under 21. Every time I asked a question I felt like I was bothering them. You gotta know what "cross lanes" is in a bowling alley people! That should have been in the first few pages of your training manual next to the hours of operation and your uniform requirements. It was fixed the next game but somehow the scores carried over as well which they fixed on our 3rd frame. Don't expect them to answer the call button on the bowling console. They didn't answer once. Still a fun place for a Monday and you really can't beat the price. read more

It's really fun and totally worth the money that it cost and I would recommend it to a friend it's totally worth it and extremely expensive you should come to read more

Excellent place. Great fun. Awesome atmosphere. Fun for the family. We had a great time with family and friend.

We came here for my sons birthday and I have to say that I do like that the place is updated from the last time that I was here. However once we got in the lanes we didn't see a server for quite some time. Once we did see a server he did come over to us to get our drink order. However it did take some time to get our drinks. And then when we wanted to order some food, we had to use the automated keypad touch iPad thing in order to order some food. I would say the only reason why I'm giving three stars is because there was great access to all the games and to the laser tag as well as to an empty area in the bar where were you able to celebrate my son's birthday.I would say that on days when it's busy or slow to still have people available at an easy distance to help out with service. Overall it was an OK experience. I would've liked a little bit more availability of service for the food and drinks that we were trying to order. read more

Adult fun! I appreciate Main Event's focus on Adult fun and prefer it to Dave and Busters. I visited this location for a work event and I think this place is perfect for work events. Our group was large and ages ranged from 22 to prob 62 - there was something for everyone. My favorites were bowling and laser tag, with laser tag being #1. The food was good and the bar offered a wide selection of alcoholic and non alcoholic beverages. We visited mid-week and I don't recall seeing in teenagers or young children. In Atlanta, Main Event is a hang out spot for teenagers and college kids. The biggest disappointment was the Karaoke - the song list was lame. There was 1 or 2 Adele songs, 1 Prince song (Let's go crazy), very few pop hits in general. But lots of Temptations. We passed on Karaoke just based on the playlist. Overall, we had a great time and would be happy to come back with a group of friends or co-workers to play laser tag. :-) read more

This place defiantly got a face lift compare to the last time I was here. My kids truly enjoy the all day pass that was offer for 18.95..our family nearly camp there all day. The only bad thing I have to bring up about this place was it was over crowded and the staff didn't clean up after the previous party left there mess. We had to be move to another bowling alley bc there staff gave us a dirty lane before it was cleaned. I requested the lane to be clean twice and gave up and just requested for a new lane. We received the lane promptly afterward tho. read more

we went there on Sunday and we ate the survive horrible and they ran out of lollipops straws and we ordered stuff ti many times and did not get are dood do not eat the food disappointed. read more

Great place to bring the kids on a rainy day!! They are offering a Summer special from open till 4pm.. My kids love the laser tag and I like the bowling lanes and the pool tables. The food is good and they offer a kids menu. read more

Main Event Plano - Bowling while waiting for the next laser tag session. - Bowling Near Me - Plano, Texas

I've been in the restaurant industry for over 25 years. I've served. Managed and Bartended. I understand places are dealing with Covid and being understaffed but These issues have nothing to do with how unhappy the staff working on Saturday was. They were all overwhelmed. Overworked and their attitudes showed that they could care less about being there. We had to wait for someone to wipe a table off. They were all dirty. Took forever to get a waitress. The bar area was very busy as well. We didn't get to bowl bc of the 2.5 hour wait but trying to reserve online was a no go bc they wanted a $195 payment. For 4-5 people? Nope. The food was average at best and cold when we got it. The waitress disappeared after serving our food and took 20 mins to bring ketchup so.. The games kept breaking down so we had to spend time hunting down a technician. We wanted to have a good time celebrating my grandson turning 2 but we did not enjoy our evening at all. Maybe we shouldn't of planned it for a busy weekend night but then again the night we chose should not matter. I usually try to find a positive in every situation but I honestly can't this time. Our experience was horrible. Not sure we will ever return. read more

This is the worst place to visit. We waited for over 30 minute for a waitress to come to our table. I finally went to the bar she tells me it would normally be me taking your order, but my bar is to busy to leave. Never again DO Not waist your time trying to get a table and order. read more

Usually go here a couple hours before they close to play pool and whatnot. Two managers I've encountered on different nights were both nice, had good customer service, and made the experience memorable. read more

Terrible operation management skills. Booked lanes for a specific time and were not given for the requested time slot. Other people who walked in were given lanes while we waited for an hour to get the lanes we had previously requested. read more

Joel was my waiter and he was great. Little tied up on lanes so they gave me free 30 minutes of billiards until my lane ready. Food was great. read more

Main Event Plano - Pool and bowling over spring break. Food great, facility clean and nice new seating for bowlers. - Bowling Near Me - Plano, Texas

Currently waiting for a drink at the bar again. It's take average 20 minutes per drink. Please hire people with brain cells.

Absolutely will never go here. Multiple employees on their phones too busy to help a guest. Manager not present and when present not apologetic. Literally had an employee holding her phone and put her finger up to me and say "hang on a sec" while she finished texting. Disappointing. read more

Absolute neglect. Terrible service. Here for a birthday party. 14 of us sitting at a table for over 30 minutes and no wait staff even acknowledged our existence. We stormed the bar to order drinks. They acted like we were putting them out. Got towers of beer and no glasses. We were told we'd have to wait till they washed glasses to get some. Not a good place unless you want to wait on yourself. read more

It is very spacious and open with lots to do . Went for my daughter's 5th birthday so we could have fun indoors. I really like all the games , food is okay . Only issue I had was service . Out waitress seemed as if she didn't want to help us or if it was an inconvenience to help us. She never smiled and seemed to have an attitude the whole time. The kids noticed and felt uncomfortable because of her attitude. We spent over 800 bucks there so I feel we could have had better service . We won't ever be back because of the service issue . read more

Husband and I love coming here to bowl! The wings are great too! The adult drinks could be better but either way we love going there on a date night! read more

Visited on a Thursday afternoon when barely anyone was here! The service we received from Tim was impeccable. He went above and beyond to make sure we were happy with the lanes (we switched a couple times), our drinks and anything else we wanted to make sure our visit was enjoyable. Some of the things were kinda wonky (weird taste in the beer, technical issues with the lane) but he totally accommodated us to fix it. Thank you, Tim!!! We will be back soon!!! read more

Come here if you wanna have fun at the games but stay away if your hungry or thirsty. Ordered piña Colad but received a brown drink that tasted like slush. Ordered a tower of Miller Lite beer was hot and the bartenders where not interested in fixing the issue. The food is either cold or still frozen. Please come to this place already drunk and full of food do not expect to eat or drink here you will just be wasting your money with the over priced drinks. Also beware the new fun pass you order a lane on the bowling and they will only let you use it until they are satisfied with you not the other way around. Stay away also website says close at midnight yet they kick you out of bowling at 10pm wtf man shenanigans sounds like a more legit place!!! read more

Fun family time. Gets a little crowded in the evenings but still lots of fun. Bowling, laser tag, and video games. A plus for everyone!

I bowled 3 good games. But this was the worst DATE ever. Ugh a total waste of time. But this venue was clean and smells amazing. The staff was awesome. The balls didn't get stuck. All the balls are color coordinated to keep everything in order. This is definitely a good date night place. Just not with the looser I was with tonight. read more

I came here tonight with a group of 15 in celebration of a graduation. We arrived around 7pm, ordered drinks at the bar and then proceeded to grab a large table. We were never greeted by a server or anything, so we ordered food off of the ziosk machine on our table. 30 minutes passed, then an hour, no food. A member of our group went and found a manager who seemed to be concerned about our food and assured us our food would be out in 10 minutes or less. One plate came out 20 minutes later, then another after 10 more minutes. Then a random server brings a tray of drinks to our table that we did not order. I am very disappointed with the lack of service myself and my friends received tonight. I will not be back anytime soon. read more

Came for a night out after a friends recommendation. We did the $7 unlimited bowling, we were gonna do the bowling, billiards, laser tag, golf and rock climbing but this location doesnt offer all of those. Bowling was fun, our server had no idea what we was talking about when it came to drink specials so we ordered two beers before approaching the bartender, Kamie. She was great! We played some arcade games after which was loads of fun. Ill definitely return. I will admit the service was kinda slow but it seemed they are slightly understaffed for a place so large. read more

Will NOT be using them for an event ever again. Let me start off by saying, the people who sell events are really great and helpful and you receive good service up until the day you're supposed to show up. Then you get there and a have an awful experience. I scheduled a work party there just this last Saturday evening for 35 people. I purchased the package where you get a private room with a buffet of your choice for an hour, followed by an hour and a half of bowling, then an hour of an activity of your choice (which I thought was awesome bc some of the group could go play laser tag and some could play pool or shuffleboard) and a $10 game card on top of that. When we showed up, we were shown to the private room where a VERY mediocre barbecue buffet was being set up (I swear, the brisket looked like it was boiled- ew). For those that came in a few minutes after we were shown back, they were just kind of pointed in the general direction of the room and ended up wandering around for a few minutes until they found someone in our group to help. The hour and half of bowling went off fine. Then, when it came time to choose our next activity, things kind of fell apart. A few of the kids wanted to play laser tag and myself and a group of 6 others decided to play pool. I found out, when it was time to turn the pool balls back in, that they were trying to make us pay for the pool and had made us pay for the games of laser tag! The man that I spoke with was very nice and reasonable and took care of our games of pool, but had no additional information because the people that scheduled me weren't there and we couldn't get in contact with them. Plus, we ended up paying for the games of laser tag that were supposed to be included in the package. Sketchy. Also- the bartenders were AWFUL. I realize that, if you are working at Main Event as a bartender, it probably means you're not a good enough bartender to work anywhere else. That being said, every single time I went up to the bar, I waited AT LEAST 15 minutes (people tend to exaggerate on here- I'm being 100% honest) to even get my order taken and the last time I went up, the bartender helped 3 different groups before me that had walked up to the bar after me. What. a. mess. read more

Poor service in the bar area. Looked over twice by female bartender as she acknowledged us and said she would be back but never showed. When my guest went to the bar she apologized and meant to come back but little did she know we observed her and she purposely changed direction to keep from encountering us again. Then there must have been a shift change, male bartender acknowledged us and said he'd be right with us but then walked right past us to serve another gentleman that walked up after us. What's interesting and simply could be coincidence is that we were only AA couple in the area at the time. Frisco location is probably worth the drive for much better experiences in the past, We are easy going patrons but this experience struck us extremely odd. read more

Playing billiards and thirsty! I've been to the bar and Victoria is no where to be found. There was this guy serving, but he doesn't look old enough to serve alcohol. I've glanced over to the bar and have seen random people there waiting. So bad for business. No one has walked by to even check on us. If you want to go somewhere with no service...this is the place! read more

I've never ever received such terrible food service in my life. Me and coworkers (group of 8) went to sit in the dining area asked if the tables could be moved together got ignored. So we pushed them together. They looked like they didn't want to help. Then we sat there for 10-15 mins no one at all greeted us meanwhile the staff was standing talking by the bar talking. I politely had to go up and ask for service. The service we did finally get was bad no communication. They brought out a desert with chocolate icecream when it was suppose to be vanilla and when we said something they said they sold out of vanilla so instead of saying something they decided to replace it on there own. Some of the ppl never got there food. I was thinking of taking family there when they came in town but most definitely not! I usually tip even with bad service but that time I couldn't get myself to. read more

This place is crowded and overpriced for bowling and/or games. Overrated.

Not one staff member was friendly or so much as smiled while I was there with a birthday group. I don't know if it was the fact that we were there during busy peak hours or what, but the bar service was AWFUL. The guys working at the shoe counter were impatient & weren't shy about showing it. Not to mention it's almost $30 for 1 hour of bowling & the game cuts you off at EXACTLY 60 mins, doesn't matter if you have 1 turn left or not. I thought it would at least be better when they turned the lights down, & had the glow lights going. But they never turned on any music & instead just left every TV blaring & on a different station. The staff were rude, unconcerned with their patrons, and lazy. I'm always appreciative of anyone who is in the service industry & I am by no means a demanding person, but this was unacceptable even for me. read more