1. Mailbox 1

0

Encino, CA

Mailbox 1

4.4 (52 reviews)
Closed • 9:00 am - 6:00 pm

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Services - Mailbox 1

Shipping centers

Apostille or authentication

Notarial copy certification

Mailbox 1 Photos

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Reviews With Photos

Shipping out some presents at mailbox one
Crystal G.

I strongly advise going to this location. She totally took the time to find me the best price for my packaging &mailing needs . If you check in on yelp you get three months free for a PO Box.

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11 years ago

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12 years ago

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8 years ago

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11 years ago

I went in to get something notarized. The woman who assisted me was very sweet and helpful. Service was quick. I was very satisfied!

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9 years ago

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8 years ago

Wonderful service. Anik is the best, she went out of her way to help me. I really appreciate the service.

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10 years ago

This place is great. I usually go there for my ups drop of. The lady who works there is very nice and very helpful.

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11 years ago

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13 years ago

Very sweet lady behind the counter both times I've gone in.... very helpful! Prefer them over the actual post office!

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11 years ago

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13 years ago

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11 years ago

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Page 2 of 2

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Review Highlights - Mailbox 1

“They answer their phone calls, send emails if you have packages delivered and Anik is very accommodating!!!!!”

Mentioned in 8 reviews

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Encino Mailbox - Hours

Encino Mailbox

(33 reviews)

Encino

I had a wonderful experience at Encino Mailbox. They were incredibly helpful in assisting me with…read moreshipping an extra-extra-large package. The manager was especially kind, patient, and knowledgeable, helping me choose the right packaging and making the entire process easy and stress-free. The new owner is doing an amazing job by bringing additional services and a higher level of personalized care to the Encino community. It's clear that they genuinely care about their customers and are committed to making the business a valuable resource for local residents. The level of customer service and support was truly outstanding. I highly recommend Encino Mailbox to anyone looking for friendly, professional, and reliable service. Thank you for such an excellent experience!

Beware of packages that are delivered with a tracking number will vanish. I had a $200 package…read moredelivered to this business with a tracking number and proof of delivery to the front desk on July 26th, 2026. I came in on August 3rd to retrieve my package. The gentleman at the front desk could not locate the package and told me that he would call me when he found it. I did not recieve a call from him, so I called him on August 4th and asked if he had located my package. He said he did not and that he would call me in 10 minutes. It is now August 6th and he has not called me which shows that he has not looked for the package, or he has not found it. Either way, he has not called me with an update. Also be aware that the business hours posted on the door say 9:30am - 5pm. The store was closed an entire day with a sign that says will be back at 9:30am. I paid for a service that this business claims to provide, yet has proven not to provide. When I walked in and saw that other customer packages are sprawled all over the little store in arms reach of any patron who walks in, it tells me that they do not secure packages that do not fit in the mailbox, and anyone can walk in and take your package. I am currently auditing other mailbox services in the area who are more secure and actually provide customer service. This business is not secure and the service is limited.

Encino Mail and More - Got piles of old mail cluttering your space? Let us help you shred the stress away for just $1.50/lbs. Swing by today!

Encino Mail and More

(82 reviews)

Encino

UPDATE (15-year customer)…read more I have maintained a mailbox at this location for approximately 15 years and, until the recent ownership change, I would have recommended this business without hesitation. Unfortunately, service has declined significantly since the new owners took over. The first major issue involved the mailbox area being closed during business hours, preventing customers from accessing their mail and creating delivery problems with carriers. I raised those concerns directly with management at the time. Today I experienced another serious failure. I left a package at the store to be shipped as a Mother's Day gift. One week later, the package had never been sent. It was simply handed back to my wife when she visited the store. No notification. No follow-up. No explanation until we discovered it ourselves. What is most concerning is that these incidents appear to be symptoms of larger operational issues. On a recent visit, there were multiple customers waiting in line while an employee who appeared to be unfamiliar with the systems struggled to assist them. The owner was in the back office, and another person openly stated they did not know how to complete the transaction they were attempting to process. The only employee who consistently appears knowledgeable and capable is Jose, who was there under the previous ownership. Even basic customer convenience has suffered. The rear parking area that was previously available to customers is now frequently occupied by U-Haul trucks, reducing access and making visits more difficult. I understand that taking over a business is challenging. However, after nearly a year under the new ownership, these are no longer growing pains. Customers depend on this business for secure mail handling, package acceptance, and timely shipping. Those services must be reliable. I sincerely hope the owners invest more time in training, staffing, and day-to-day operations because this location was once an excellent neighborhood business. As a long-time customer, it is disappointing to see the decline.

I come here often (and have been for years) and it's always a pleasure! The employees are…read moreincredibly helpful and kind. They do a great job to take care of anyone coming in, and take great care with all of the packages.

Mailbox 1 - shipping_centers - Updated October 2026

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